---
title: "HelpDesk Pricing 2026 | Capterra"
description: "Learn more about HelpDesk pricing plans including starting price, free versions and trials."
source_url: "https://www.capterra.com/p/185973/HelpDesk/pricing/"
page_type: "pricing"
language: "en"
---

# HelpDesk Pricing

- Overall rating: 4.6 out of 5 from [183 reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)
- Starting at $29.00 per month
- Free trial: Available
- Free version: Not available
- Credit card required: No

---

## How much does HelpDesk cost?

HelpDesk has **3 different plans**. The pricing **starts at $29 per user per month**.

### Team

- Price: $29.00
- Billing: Per User, Per Month

#### Team plan includes:

- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
- 5 email templates
- 5 active rules
- 5 activated custom fields

### Business

- Price: $50.00
- Billing: Per User, Per Month

#### Business plan includes:

- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
- 100 email templates
- 50 active rules
- 20 activated custom fields

### Enterprise

- Price: Custom Quote

#### Enterprise plan includes:

- Dedicated account manager
- Product training
- Software engineer support
- Security assistance
- White label

---

## How does HelpDesk compare to other alternatives?

HelpDesk's $29 per user per month starting price is in the mid-range compared to its best alternatives; alternatives start between $15 and $55.

HelpDesk pricing comparison

| Product | Plans | Starting price | Free version | Free trial | Value for Money |
| --- | --- | --- | --- | --- | --- |
| HelpDesk — 4.6 out of 5 ([183 reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.4 |
| [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,811 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 |
| [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,094 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 |
| [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,486 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 |
| [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,789 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 |

---

## Price & value in reviewers' words

* * *

5 out of 5 stars

> "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was something we could make work for what we wanted to accomplish."

Reviewer: Tim B.

Role: Director

* * *

5 out of 5 stars

> "We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. "

Reviewer: Nick C.

Role: Director of Support and Technology

* * *

1 out of 5 stars

> "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke"

Reviewer: Neel S.

Role: Ceo

* * *

4 out of 5 stars

> "It is a little pricey"

Reviewer: RUBEN M.

Role: Product Owner

[Check all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)