# HelpDesk Pricing 2026 | Capterra > Learn more about HelpDesk pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/185973/HelpDesk/pricing --- # Pricing for HelpDesk [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Write a Review! ## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) has **3** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** Information not available ### Team $29 **Pricing Model:** Per User **Payment Frequency:** Per Month Team plan includes: - Unlimited free viewers - 5 teams - 5 forwarding addresses - 5 reply addresses - One custom domain ### Business $50 **Pricing Model:** Per User **Payment Frequency:** Per Month Business plan includes: - 100 teams - 100 forwarding addresses - 100 reply addresses - 100 custom domains - 100 email templates ### Enterprise Custom Quote Available Enterprise plan includes: - Dedicated account manager - Product training - Software engineer support - Security assistance - White label ## Popular alternatives to [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Looking to learn more about Customer Service software similar to HelpDesk? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by Zendesk [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by Freshworks [4.5 (3416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [View all alternatives](https://www.capterra.com/p/185973/HelpDesk/alternatives/) ## What do others say about [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) pricing? Pricing RatingN/A Value For Money[4.4(180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Pros Cons [Read All 180 Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) Read Full Reviews Below Neel S. Ceo Computer Games, Self-employed Used the software for: I used a free trial ** Overall Rating 1.0 ** Ease of Use 5.0 Customer Service 1.0 Features 5.0 Value for Money 4.0 Reviewer Source Source: Capterra March 18, 2026 "Scam company " **Overall:** Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems **Pros:** Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app **Cons:** There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke David L. Graphic Designer Aviation & Aerospace, 11-50 employees Used the software for: Less than 6 months ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra March 12, 2026 "Well-Organized Interface and Easy Ticket Management" **Overall:** What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. **Pros:** HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. **Cons:** We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. **Switched From:** [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) **Reasons for Switching to HelpDesk:** Liveperson stopped offering live chat services. [Read All 180 Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)