# HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpDesk the right Customer Service solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185973/HelpDesk/reviews --- HelpDesk 4.6 (180) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HelpDesk Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews EM Emmanuel M Online Evangelism InnovatorReligious Institutions, 201 - 500 employeesUsed the software for: 6-12 months. “It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks.“ September 19, 2025 Ns Neel s CeoComputer Games, Self-employedUsed the software for: I used a free trial. “There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke“ March 18, 2026 AT Annette T Relationships ManagerE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and we get to them as quickly as we can.“ April 30, 2025 DL David L Graphic DesignerAviation & Aerospace, 11 - 50 employeesUsed the software for: Less than 6 months. “We did have an issue with our Outlook rejecting the notices when people left messages.“ March 12, 2026 RH Ron H Client Relationship ManagementInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.).“ May 28, 2025 UN Unatji N Live Chat AgentTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared.“ June 8, 2025 lp lebohang p helpdesk supportConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time.“ February 16, 2026 Daniel P Tech Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica B. Account Manager Consumer Goods Used the software for: I used a free trial ### "HelpDesk= Helpful " August 5, 2024 4.0 Super useful tool when working in customer service Pros I do like the ease of functionality. It is pretty straight forward to use. Cons It can be kind of slow, and harder to train people on. Review Source Response from Text August 9, 2024 Hello Jessica! Thank you for sharing your feedback on HelpDesk. We're glad to hear that you appreciate the ease of functionality and find our tool straightforward to use. We also value your comments on the speed and training challenges. Thank you for choosing HelpDesk and for your continued support. VR Verified Reviewer Tech Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best support ticket solution out there!" August 4, 2025 5.0 Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status. Pros The ability to streamline Ticket management and resolution as well as the ability to open a ticket from a live chat! Cons I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing HelpDesk Customer Support and user experience was great from the beginning. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We needed an upgrade that allowed livechat Review Source Response from Text August 6, 2025 Hello, Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that our platform has helped streamline your ticket management and resolution process, and that the live chat integration has been a valuable upgrade for your team. We also appreciate your feedback regarding the embedded ticket form and file upload capability. Input like yours helps us identify opportunities for improvement so we can continue enhancing the user experience. We’re glad our customer support and onboarding experience met your expectations from the very beginning. It’s wonderful to know we’ve been able to provide the upgrade you were looking for. Thanks again for choosing HelpDesk—we’re excited to keep supporting your success! Warm regards, HelpDesk Team DL David L. Graphic Designer Aviation & Aerospace Used the software for: Less than 6 months ### "Well-Organized Interface and Easy Ticket Management" March 12, 2026 5.0 What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. Pros HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. Cons We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. Switched from [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Liveperson stopped offering live chat services. Review Source NS Neel S. Ceo Computer Games Used the software for: I used a free trial ### "Scam company " March 18, 2026 1.0 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Review Source BL Bruna L. Analyst support Information Technology and Services Used the software for: Less than 6 months ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. " March 19, 2026 5.0 Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Review Source Noemi J. Senior Risk and Fraud Specialist Entertainment Used the software for: Less than 6 months ### "Overall good" August 18, 2025 3.0 Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. Pros I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. Cons I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list Review Source Response from Text December 12, 2025 Hello Noemi. Thank you for sharing your honest feedback. We’re glad to hear that you find canned templates helpful and that read receipts add value by letting you know when emails have been opened. We appreciate you pointing out the ticket assignment behavior when another agent responds, as well as your thoughts on the overall design. Constructive feedback like this is very important to us as we continue refining workflows, collaboration between agents, and the visual experience of the platform. Your comparison with other tools helps us better understand expectations and areas for growth. If you ever have questions or would like to share more detailed suggestions, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience. Best regards, HelpDesk Team MM Melissa M. Customer Service Manager Automotive Used the software for: Less than 6 months ### "Fabulous Platform" March 5, 2026 5.0 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient! Pros The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. Cons Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease! Switched from [Agentforce](https://www.capterra.com/p/10028966/Agentforce/) Too expensive - not easy to use at all!! Review Source JD JESSICA D. suporte Computer Games Used the software for: Less than 6 months ### "PERFECT , GOOD " March 27, 2026 5.0 My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 Pros Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 Cons Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. Review Source BA Bisola A. Content writing Marketing and Advertising Used the software for: I used a free trial ### "Simple, Efficient, and Reliable Customer Support Tool" March 31, 2026 4.0 Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better. Pros I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. Cons While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals. Review Source RB Richard B. Customer Service Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "New User to Helpdesk" March 12, 2026 5.0 Up to now a positive experience and a solid platform for messaging both internal and external/private. Pros The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages Cons I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. Review Source VN Violetta N. VIP Customer support Gambling & Casinos Used the software for: 1-2 years ### "Excellent Service for Work " August 6, 2025 5.0 I am using it quite a long time and I can see all the upgrades that really making your work even more effective. I am not really using tasks a lot, but sometimes we do that for our new workers. What about security so never had problems Pros It is very comfortable to work, easy to contact customers via email/ticket system. Arranging the team is also very good for a big companies. Really nice price. Chat system is easy to use even with a huge customers and chats at the same time Cons Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client. Review Source Response from Text August 8, 2025 Hello Violetta! Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you find our system comfortable to work with, easy to manage for large teams, and great value for the price. It’s wonderful to know our chat and email/ticket features make connecting with customers smooth, even at high volumes. We also appreciate you pointing out the formatting issue when pasting messages — feedback like this helps us improve. We’re glad our ongoing upgrades have been making your work more effective, and it’s great to hear that security has never been a concern for you. Thank you for being a long-time user and for trusting us to support your work. We look forward to making your experience even better! Best, HelpDesk Team MC Mouatez C. Customer Support Specialist Human Resources Used the software for: Less than 6 months ### "A Reliable and Efficient Tool for Daily Support Needs" December 3, 2025 4.0 Overall, my experience with HelpDesk has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. Pros HelpDesk offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. Cons Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. Review Source Response from Text December 12, 2025 Hello Mouatez. Thank you for sharing your detailed feedback. We’re glad to hear that you find HelpDesk clean, intuitive, and efficient for tracking and managing tickets, and that features like notifications, automation, and responsive support have positively impacted your daily workflows. We also appreciate your insights regarding customization, reporting flexibility, and occasional delays during peak usage. Feedback like this is invaluable as we continue enhancing the platform to better support different team needs and improve performance. We’re pleased to know that, overall, HelpDesk has improved issue handling, team coordination, and productivity for you. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team RH Ron H. Client Relationship Management Information Technology and Services Used the software for: 1-2 years ### "Easy to Use, Intuitive." May 28, 2025 5.0 My overall experience with HelpDesk has been incredible, thus far. It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.). Pros I appreciate how intuitive it can be. I love the fact that it tracks all of the traffic in a concise, easy-to-read format. Cons I dislike the fact that you can't sort through HelpDesk tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.). This type of implementation would be essential in providing a little more fluidity with working through tickets/submissions. Review Source Response from Text May 29, 2025 Hello Ron! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find the platform intuitive and helpful in streamlining your workflow—especially when it comes to integrating with tools like HubSpot. We also truly appreciate your constructive feedback regarding ticket sorting by identifiers like subject lines or form types. Insights like yours help us better understand user needs and continuously improve the platform to serve you even better. Thanks again for being a part of the HelpDesk community. We're grateful to have you with us and are here to support you every step of the way. Warm regards, HelpDesk Team IV Ivan V. Customer Success Representative Gambling & Casinos Used the software for: Less than 6 months ### "Helpdesk: benefits and drawbacks " November 10, 2025 5.0 Pretty good so far, the learning curve wasn’t to complicated all. Team collaboration is also pretty good, it’s easy to assign tickets to each other. Pros I like how simple it’s is to navigate through the Helpdesk, like making it easier to track, prioritize, and manage issues Cons If tickets are misrouted or the system is too rigid, sometimes errors may occur. Also relying solely on tickets may reduce direct human interaction, which some customers prefer. Review Source Response from Text December 12, 2025 Hello Ivan. Thank you for sharing your feedback. We’re glad to hear that HelpDesk makes it easy to navigate, track, prioritize, and manage issues, and that team collaboration and ticket assignment have been working well for you. It’s great to know the learning curve felt manageable. We also appreciate your thoughtful comments about ticket routing, flexibility, and the importance of human interaction. Feedback like this helps us continue improving both workflows and the overall customer experience. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team JS Jazzmine S. Returns and Service Apparel & Fashion Used the software for: 2+ years ### "Great Collaborative Tool" October 8, 2025 5.0 Pros Being able to communicate across different teams to resolve internal issues. I interact with the tool the most when connecting to our tech team on internal issues that affect employees and customers and it is a great way for multiple people to report the same issue at once to bring attention to it. Cons I think the program is efficient. There can sometimes be delayed responses, but I think that is no fault to the helpdesk tool. Review Source Response from Text December 12, 2025 Hello Jazzmine. Thank you for sharing your feedback. We’re glad to hear that HelpDesk helps facilitate communication across different teams and makes it easier to collaborate on internal issues that impact both employees and customers. It’s great to know that the ability for multiple people to report the same issue adds value to your workflow. We also appreciate your understanding regarding occasional response delays and your recognition that this isn’t a limitation of the tool itself. Thank you for taking the time to share your experience and for using HelpDesk to support your team’s collaboration. Best regards, HelpDesk Team KM Kimberley M. Intake Clinician Telecommunications Used the software for: Less than 6 months ### "Very Helpful" November 20, 2025 4.0 It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient. Pros I very much appreciate the ability to follow tickets and search for names and issues. This has helped to streamline my work. Cons I really can not think of anything to not like about the features of HelpDesk. As I mentioned, it has been very helpful. Review Source Response from Text December 12, 2025 Hello Kimberley. Thank you for your feedback! We’re glad to hear that features like ticket following and searching for names and issues have helped streamline your work and improve efficiency. It’s great to know that HelpDesk has been helpful in keeping track of client concerns and supporting your daily workflow. We truly appreciate your positive comments and thank you for taking the time to share your experience. Please don’t hesitate to reach out if you ever need assistance—we’re always here to help. Best regards, HelpDesk Team AR Antonio R. Client Experience Lead Furniture Used the software for: Less than 6 months ### "Newbie (But Enjoying it)" August 28, 2025 5.0 Overall the experience has been positive. We are on a trial period. Once the full company is engulfed in this system it will run seamless Pros Notification system of the tickets arriving to my gmail is seamless. I feel the way to close tickets and respond is also great. I'm new to the system but so far it works fantastic. Cons I would HelpDesk to increase attachment sizes. I work with alot of cad files and it would be helpful to add files of all sizes. Review Source Response from Text December 12, 2025 Hello Antonio. Thank you for sharing your experience! We’re glad to hear that the ticket notifications to your email are working seamlessly and that you find closing and responding to tickets straightforward. It’s great to know that even as a new user, the system has been working well for you so far. We appreciate your feedback regarding attachment size limits, especially for larger CAD files. This is valuable input and something we’ll take into consideration as we continue to improve the platform. We’re happy to hear your overall experience has been positive during the trial period, and we look forward to supporting your team as you continue using HelpDesk. Best regards, HelpDesk Team CL Cece L. Program Coordinator Education Management Used the software for: 6-12 months ### "It works and could be improved" April 24, 2025 3.0 I have used LiveChat and Helpdesk at work to field questions and concerns about one or two days a week as part of my job. I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are unable to follow up in real time. Pros The chat feature works and is effective, and I like that we can pre-collect information such as the visitor's email and region in the case that we need to follow up afterwards. Cons The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary - that is another tab to have open because when I am responsible for being on LiveChat, I am also responsible for being on HelpDesk. The ticketing interface is also not as intuitive and straightforward as it could be. Review Source Response from Text April 25, 2025 Hello Cece! Thank you for taking the time to share your feedback – we really appreciate it. We’re glad to hear that the chat functionality and info collection features are working well for you. Regarding your note about the split between HelpDesk and LiveChat – we understand how having to juggle two separate tabs could be frustrating. However, you can manage tickets directly within the LiveChat app – no need to switch between platforms. You’ll find your ticket list right there, which should simplify your workflow. Thanks again for your thoughtful input – it really helps us make the product better. Warm regards, HelpDesk Team JM Jordan M. Marketing Director Consumer Goods Used the software for: 1-2 years ### "Great Way to Keep Up with Happy Customers! " March 17, 2025 5.0 It's been great so far, it has helped us improve our customer service department and revenue. Pros The email reminders of letting me know someone left a message and needs help from us. Cons Sometimes it takes a moment for the helpdesk to refresh and show the tickets have been closed. Review Source Response from Text March 19, 2025 Hello Jordan! Thank you for taking the time to share your feedback. We're thrilled to hear that the email reminders have been helpful in keeping you connected with your customers. It's great to know that our HelpDesk has played a role in improving your customer service and contributing to your revenue growth. We also appreciate you pointing out the ticket refresh delay – we're always working on improvements, and your input is valuable in helping us make the system even better. Thanks again for your support, and we look forward to continuing to assist you in delivering outstanding service! Best regards, HelpDesk Team AT Annette T. Relationships Manager E-Learning Used the software for: Less than 6 months ### "HelpDesk Tickets Review BC/HS/HH" April 30, 2025 5.0 Experience has been good. We have not complaints about how the system works, our overall complaint is that we now have to pay for it when previously it was free with LiveChat. Pros It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and we get to them as quickly as we can. Cons That it is now a separate subscription from LiveChat an it is expensive, used to be free with our LiveChat subscription. Review Source Response from Text May 5, 2025 Hello Annette! Thank you for sharing your feedback. We’re glad to hear the system has helped you support your customers quickly and effectively, whether live or via messages. That kind of impact is exactly what we aim for, so it’s great to know it’s working well for your team. We also appreciate your honesty regarding the change in subscription and cost. We understand that shifting from a bundled model to a separate subscription can be frustrating, and your feedback is important as we continually evaluate how we offer and package our services. If you have any additional thoughts or suggestions on how we could improve the value of the product or ease the transition, we’d love to hear them. Your insights help shape future updates and decisions. Thanks again for being a part of our community. Best regards, HelpDesk Team UN Unatji N. Live Chat Agent Telecommunications Used the software for: Less than 6 months ### "Best Helpdesk app" June 8, 2025 5.0 The application is very easy to use and great to understand, Id recommend it to the other businesses looking to use an easy app Pros Easy to use and efficient. the application is very easy to understand and easy to navigate into, the escalations and other departments. Cons Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared. Review Source Response from Text June 10, 2025 Hello Unatji, Thank you for your feedback. We truly appreciate you taking the time to share your experience with our helpdesk app. We're glad to hear that you find it easy to use, efficient, and helpful for navigating escalations and departmental tasks. We also value your honesty regarding the performance issues you've encountered. Please know that we're actively working to improve speed and stability, and your input helps us prioritize those enhancements. Thanks again for recommending us — it means a lot. We're committed to delivering an even better experience moving forward. Best regards, HelpDesk Team FE Felipe E. Customer Service Supervisor Consumer Goods Used the software for: 2+ years ### "My HelpDesk Review" March 12, 2025 4.0 I use it on an almost daily basis and so far, so good. Pros Once you figure it out, it is easy to use. Cons Takes a little time to get used to, like all new things. Review Source Response from Text March 17, 2025 Hello Felipe! Thank you for taking the time to share your thoughts. We’re happy to hear that once you got the hang of HelpDesk, it’s been easy to use and working well for you in your daily tasks. If there’s anything we can do to make your experience even better, we’d love to hear your thoughts! We’re always looking for ways to improve. Thanks again for being with us, and feel free to reach out anytime. Best regards, HelpDesk Team CW Christopher W. Service Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Review of helpdesk cw" March 7, 2025 5.0 Overall experience is nice I’m glad that we have this opportunity for customers to get answers to their questions. Pros It’s pretty easy to get the access to the customers that are requesting to help Cons If you’re logged out at sometimes difficult to get logged back in Review Source Response from Text March 17, 2025 Hello Christopher! Thank you for sharing your experience with HelpDesk. We’re happy to hear it’s been easy for you to connect with customers and help them get answers. We appreciate you mentioning the login issue—we'll share that with the team so we can look into making things smoother. Feedback like yours really helps us improve. Thanks again for taking the time, and if you ever have more thoughts, we’d love to hear them. Best, HelpDeak Team SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Quick assistance " August 7, 2025 5.0 My overall experience included asking how to do various tasks and being able to get immediate feedback and assistance Pros I am grateful to have the HelpDesk. I liked that I can get immediate assistance for any question that I have Cons So far my experience with HelpDesk has been great. I do not have any negative comments about HelpDesk Review Source Response from Text December 12, 2025 Hello Sherry. Thank you for your kind feedback and for taking the time to share your experience. We’re glad to hear that HelpDesk provides the immediate assistance and support you need for your daily tasks. It’s great to know that your experience has been positive and that our responsiveness has been valuable to you. We truly appreciate your trust and support. Best regards, HelpDesk Team tR tanattiya R. Chat support Financial Services Used the software for: Less than 6 months ### "Flawless CRM" March 17, 2025 5.0 Awesome. Your system makes it easy to stay motivated because of this constant measurements of my performance Pros A super comprehensive self-performance dashboard Cons The canned response list should have sub section to categorize topics other than relying on #keywording Review Source Response from Text March 19, 2025 Hello Tanattiya! Thank you for taking the time to share your feedback. We truly appreciate your insights. We’re thrilled to hear that the self-performance dashboard is helping you stay motivated and on track with your goals. We also appreciate your suggestion regarding the canned response list. Your feedback is invaluable, and we will certainly consider your idea for future improvements to better categorize topics and enhance your user experience. Thanks again for your thoughtful review! We’re glad to have you as part of the HelpDesk community. Best regards, HelpDesk Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.