# HelpDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HelpDesk Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/185973/HelpDesk --- # HelpDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelpDesk ## What is HelpDesk? HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. The HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity. ## What is HelpDesk used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Recognitions Shortlist Overall rating Based on 180 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Help Desk / 2026 - Issue Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## HelpDesk alternatives [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185973/HelpDesk/alternatives/) ## FAQs about HelpDesk Overview ### What problems does HelpDesk solve? HelpDesk solves missed customer messages, scattered support conversations, unclear ticket ownership, and slow follow-up by centralizing email, chat, and form requests into organized queues with assignments, notes, tags, and automations. Customer support teams, service desks, healthcare staff, and managers benefit most from faster responses, cleaner handoffs, and better visibility into issue status. Answer based on 154 reviews Overview ### Which roles and teams benefit most from HelpDesk? HelpDesk is most used by customer support and customer success teams, including service managers, supervisors, and agents who need to organize tickets, respond faster, and maintain service quality. IT managers, developers, and executives use it to streamline internal requests, oversee support operations, and improve team accountability and customer experience. Answer based on 180 reviews Overview ### What company size and industries is HelpDesk built for? HelpDesk is suitable for companies of any size, but it is used mostly by small businesses at 86%, with Gambling & Casinos leading industries at 9%. It also serves midsize businesses at 10% and enterprises at 4%, with notable use in Computer Software at 7% and Marketing and Advertising at 6%. Answer based on 180 reviews Features and Usability ### What are the key features of HelpDesk? HelpDesk includes core ticket management features like support ticket tracking, assignment management, tags, and internal notes, plus communication tools such as email management and live chat. Differentiating features include workflow automation, canned responses, automated routing, and integrations through API and LiveChat, with dashboards for tracking requests and team activity. Answer based on 85 reviews Pricing ### How much does it cost and what fees or limitations are included? HelpDesk starts at $29 per user/month on the Team plan, or $50 on Business, with a free trial available. Team includes limits such as 5 teams, 5 active rules, and one custom domain. Reviewers call the price reasonable and a good value, though some say it feels high for small teams. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does HelpDesk integrate with? HelpDesk integrates with 11 third-party tools and platforms, with reviewer-confirmed connections to LiveChat, ChatBot, and WordPress. Official integrations also include Slack, Shopify, Jira, HubSpot CRM, GitHub, Zapier, Webflow, and OpenWidget. These cover chat, ecommerce, development, CRM, and workflow automation use cases. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on HelpDesk? HelpDesk is generally easy to onboard for agents and managers, with live online sessions, webinars, videos, and documentation available for training. Reviewers say teams often learn core functions quickly, sometimes in an afternoon, while admins and new users may face a short learning curve and benefit from more detailed early guidance. Answer based on 13 reviews Getting Started and Support ### What customer support options does HelpDesk offer, and how do users rate the experience? HelpDesk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, helpful, and knowledgeable, with clear guidance and timely resolutions. Some report slower help for complex issues, limited follow-up, occasional knowledge gaps, and isolated billing or account frustrations. Answer based on 85 reviews Performance and speed ### Is HelpDesk fast and reliable for daily support work? HelpDesk handles daily support work efficiently for many teams, with quick ticket tracking, organized queues, and helpful automation. Small business teams and busy support agents often find it responsive, though some users mention lag, login friction, missed notifications, or slower updates during peak activity. Answer based on 44 reviews ## Who uses HelpDesk? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 117 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 117 reviews Customer Services & Support 50% Customer Services & Support 50% Administrative 18% IT & Software Development 5% Sales & Business Development 4% Others 23% Top industries Based on 117 reviews Gambling & Casinos 39% Entertainment 19% Consumer Services 14% Telecommunications 14% Other 14% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 4.4 (63) 90.48% of 63 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Management 4.6 (63) 90.48% of 63 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Email Management 4.4 (61) 90.16% of 61 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Ticket Management 4.4 (53) 83.02% of 53 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Live Chat 4.6 (48) 87.50% of 48 reviewers that rated this feature as important or highly important Ability to chat online in real time Real-Time Monitoring 4.6 (38) 102.63% of 38 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks HelpDesk 112 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Generate personalized communications upon request to meet customer needs A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Estimate or forecast of a future scenario based on the study of present trends Systematic evaluation of various aspects of a project or service to prevent defects or issues Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Supports various video file formats Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (180) 4.4 Based on 180 reviews ## Pricing Value for money 4.4 (164) Free Trial [View pricing plan details](https://www.capterra.com/p/185973/HelpDesk/pricing/) Team $29.00 Per User,Per Month It includes: - Unlimited free viewers - 5 teams - 5 forwarding addresses - 5 reply addresses - One custom domain - 5 email templates - 5 active rules - 5 activated custom fields Business $50.00 Per User,Per Month It includes: - 100 teams - 100 forwarding addresses - 100 reply addresses - 100 custom domains - 100 email templates - 50 active rules - 20 activated custom fields Value for money 4.4 (164) 4.4 Based on 164 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (165) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (165) 4.5 Based on 165 reviews ## User reviews Overall rating 4.6 Based on 180 reviews Filter by rating 5(123) 4(41) 3(12) 2(2) 1(2) Mentioned topic Sorted by most recent CM Coral M. Support ninja Consumer Services ### "Customer service tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2026 I love using helpdesk and it really is an asset to our company. It makes reaching out to the customers so easy. Pros The best thing about helpdesk for me is that everything I need to provide excellent customer service is available under the same app. Moreover, I can see if the customer read my email or not as that way I can keep checking in with the customer. Cons The only thing that I dislike about Dashboard is the AI system that it uses to draft automatic replies sometimes, because it has not been trained enough. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BA Bisola A. Content writing Marketing and Advertising ### "Simple, Efficient, and Reliable Customer Support Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 31, 2026 Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better. Pros I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. Cons While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD JESSICA d. suporte Computer Games ### "PERFECT , GOOD " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 Pros Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 Cons Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bruna L. Analyst support Information Technology and Services ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 19, 2026 Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NS Neel s. Ceo Computer Games ### "Scam company " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 18, 2026 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Richard B. Customer Service Agent Transportation/Trucking/Railroad ### "New User to Helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 Up to now a positive experience and a solid platform for messaging both internal and external/private. Pros The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages Cons I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL David L. Graphic Designer Aviation & Aerospace ### "Well-Organized Interface and Easy Ticket Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. Pros HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. Cons We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. Switched from [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Liveperson stopped offering live chat services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Melissa M. Customer Service Manager Automotive ### "Fabulous Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2026 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient! Pros The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. Cons Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease! Switched from [Agentforce](https://www.capterra.com/p/10028966/Agentforce/) Too expensive - not easy to use at all!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Emily L. CSA Telecommunications ### "Helpdesk Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 19, 2026 Good, would use again - I liked how it was a ticketing system instead of just an email system, customer seem to like it Pros Easy to navigate, and liked the notifications on the website - it was easy to go through the queries and and answer them Cons Felt like assigning different people should be colour coded, so you can see easily which message is assigned to you Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP lebohang p. helpdesk support Consumer Services ### "helpdesk support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2026 my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. Pros i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. Cons i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs HelpDesk](https://www.capterra.com/compare/61368-185973/Salesforce-vs-HelpDesk)[Zendesk Suite vs HelpDesk](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk)[LiveAgent vs HelpDesk](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk)[Freshdesk vs HelpDesk](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk)[LiveChat vs HelpDesk](https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk)[Milvus vs HelpDesk](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus)[Tidio vs HelpDesk](https://www.capterra.com/compare/144040-185973/Tidio-Chat-vs-HelpDesk)[Intercom vs HelpDesk](https://www.capterra.com/compare/134347-185973/Intercom-vs-HelpDesk)[Zoho Desk vs HelpDesk](https://www.capterra.com/compare/169505-185973/Zoho-Desk-vs-HelpDesk)[Superchat vs HelpDesk](https://www.capterra.com/compare/185973-210968/HelpDesk-vs-Superchat) [Zoho Assist vs HelpDesk](https://www.capterra.com/compare/112011-185973/Zoho-Assist-vs-HelpDesk)[Salesforce Service Cloud vs HelpDesk](https://www.capterra.com/compare/136189-185973/Salesforce-vs-HelpDesk)[Gorgias vs HelpDesk](https://www.capterra.com/compare/155357-185973/Gorgias-vs-HelpDesk)[Gladly vs HelpDesk](https://www.capterra.com/compare/156723-185973/Gladly-vs-HelpDesk)[Dynamics 365 vs HelpDesk](https://www.capterra.com/compare/157279-185973/Dynamics-365-vs-HelpDesk)[Hiver vs HelpDesk](https://www.capterra.com/compare/142975-185973/Hiver-vs-HelpDesk)[Bitrix24 vs HelpDesk](https://www.capterra.com/compare/113540-185973/Bitrix24-vs-HelpDesk)[NiCE CXone vs HelpDesk](https://www.capterra.com/compare/134775-185973/inContact-Call-Center-Software-vs-HelpDesk)[JIRA Service Management vs HelpDesk](https://www.capterra.com/compare/185973-227102/HelpDesk-vs-JIRA-Service-Management)[Supportbench vs HelpDesk](https://www.capterra.com/compare/155934-185973/Supportbench-vs-HelpDesk)