# Page 2 | HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HelpDesk the right Help Desk solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185973/HelpDesk/reviews --- HelpDesk 4.6 (180) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of HelpDesk ## Showing most helpful reviews Showing 26-50 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Paola D. Analista de suporte Plenor Gambling & Casinos Used the software for: 1-2 years ### "Avaliação de experiência e melhorarias" November 13, 2025 4.0 Bom, eu já trabalhei com Help Desk e Live Chat em duas prestadoras, atendendo quatro produtos diferentes, totalizando 2 anos de experiência com a plataforma de atendimento. Gosto muito do aplicativo é fácil, intuitivo e prático de usar, o que facilita bastante o dia a dia no suporte. Pros Facilidade de inclusão de processos. Um programa de atendimento bem intuitivo tanto para prestadora quanto para os clientes. IA inclua também muito boa ajuda bastante. Cons Alguns bugs na entrega de dados podem gerar um mal trabalho e entrega para os clientes. Mais nada que não possa ser resolvido e nada com muita frequência. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Provavelmente preço mais acessível e produto claramente mais intuitivo e fácil de implementar Review Source Response from Text December 12, 2025 Hello Paola. Thank you for sharing your experience and insights. We’re glad to hear that you find HelpDesk intuitive, easy to integrate, and helpful for both support teams and clients, and that the AI features add value to your workflow. We also appreciate your note about the occasional data delivery issues. While these situations are rare, feedback like this helps us continue improving reliability and performance. It’s great to hear that, based on your experience across multiple companies and products, HelpDesk has made day-to-day support work simpler and more efficient. Thank you for your continued trust and for taking the time to share your feedback. We’re always here if you need assistance. Best regards, HelpDesk Team MM Myrel M. Customer service agent Consumer Services Used the software for: 6-12 months ### "Excellent and impressive service helpdesk provide" October 2, 2025 5.0 My overall experience with has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. Pros The provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. Cons Honestly, I can’t think of any significant shortcomings, as the is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. Review Source Response from Text December 12, 2025 Hello Myrel. Thank you for such a thoughtful and detailed review. We’re delighted to hear that HelpDesk provides a convenient, user-friendly way to request assistance and that the platform’s design and navigation make it easy to use. It’s especially rewarding to know that our support team has been prompt, knowledgeable, and able to provide clear, actionable solutions across a wide range of topics—from technical issues to guidance on tools and processes. Your feedback about the comprehensiveness and reliability of our support truly means a lot to us. Thank you for taking the time to share your experience and for your trust in HelpDesk. We’re always here if you need assistance and look forward to continuing to support you. Best regards, HelpDesk Team NJ Natalia J. Chatbot Designer Gambling & Casinos Used the software for: 2+ years ### "Reliable and User-Friendly HD System" August 19, 2025 5.0 Pros The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. Cons The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. Review Source Response from Text December 12, 2025 Hello Natalia. Thank you for your detailed and thoughtful feedback. We’re glad to hear that you find the HelpDesk system reliable, intuitive, and easy to navigate for users of all experience levels. It’s great to know that it fulfills its core purpose effectively. We also truly appreciate your constructive suggestions regarding bulk messaging, custom ticket statuses, exporting full threads, improved chat readability, and managing attachments more efficiently. Feedback like this is extremely valuable to us and helps guide the direction of future enhancements. If you ever have questions, need assistance, or would like to discuss your ideas further, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience with us. Best regards, HelpDesk Team VN Violetta N. VIP Customer support Gambling & Casinos Used the software for: 1-2 years ### "Excellent Service for Work " August 6, 2025 5.0 I am using it quite a long time and I can see all the upgrades that really making your work even more effective. I am not really using tasks a lot, but sometimes we do that for our new workers. What about security so never had problems Pros It is very comfortable to work, easy to contact customers via email/ticket system. Arranging the team is also very good for a big companies. Really nice price. Chat system is easy to use even with a huge customers and chats at the same time Cons Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client. Review Source Response from Text August 8, 2025 Hello Violetta! Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you find our system comfortable to work with, easy to manage for large teams, and great value for the price. It’s wonderful to know our chat and email/ticket features make connecting with customers smooth, even at high volumes. We also appreciate you pointing out the formatting issue when pasting messages — feedback like this helps us improve. We’re glad our ongoing upgrades have been making your work more effective, and it’s great to hear that security has never been a concern for you. Thank you for being a long-time user and for trusting us to support your work. We look forward to making your experience even better! Best, HelpDesk Team BL Bruna L. Analyst support Information Technology and Services Used the software for: Less than 6 months ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. " March 19, 2026 5.0 Overall, my experience with has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Pros What I liked most about was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons One aspect I liked least about was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Review Source MC Mouatez C. Customer Support Specialist Human Resources Used the software for: Less than 6 months ### "A Reliable and Efficient Tool for Daily Support Needs" December 3, 2025 4.0 Overall, my experience with has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. Pros offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. Cons Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. Review Source Response from Text December 12, 2025 Hello Mouatez. Thank you for sharing your detailed feedback. We’re glad to hear that you find HelpDesk clean, intuitive, and efficient for tracking and managing tickets, and that features like notifications, automation, and responsive support have positively impacted your daily workflows. We also appreciate your insights regarding customization, reporting flexibility, and occasional delays during peak usage. Feedback like this is invaluable as we continue enhancing the platform to better support different team needs and improve performance. We’re pleased to know that, overall, HelpDesk has improved issue handling, team coordination, and productivity for you. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team GO Gustavo O. Customer Engagement Manager Investment Management Used the software for: Less than 6 months ### "Simple, intuitive but with concerns. " October 3, 2025 4.0 The overall experience has been good, but it's very negative that we don't know whether emails are going to spam or simply taking a long time to appear. Pros The platform has a simple and intuitive look. Following up on emails is very clear and straightforward. Cons Many relevant emails are ending up in the SPAM folder, which is very disruptive. In addition, emails often take a long time to appear in the system. Review Source Response from Text December 12, 2025 Hello Gustavo. Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform intuitive and that following up on emails is clear and straightforward. We’re sorry to hear about the issues with emails ending up in spam folders and delays in emails appearing in the system. We understand how disruptive this can be, especially when reliable email delivery and visibility are critical to your workflow. Your comments highlight an important area, and feedback like this helps us prioritize improvements and investigations around email handling and deliverability. If you experience these issues again or would like us to look into your setup in more detail, please don’t hesitate to reach out—our support team is always available and happy to help. Thank you for your honesty and for using HelpDesk. Best regards, HelpDesk Team RH Ron H. Client Relationship Management Information Technology and Services Used the software for: 1-2 years ### "Easy to Use, Intuitive." May 28, 2025 5.0 My overall experience with has been incredible, thus far. It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.). Pros I appreciate how intuitive it can be. I love the fact that it tracks all of the traffic in a concise, easy-to-read format. Cons I dislike the fact that you can't sort through tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.). This type of implementation would be essential in providing a little more fluidity with working through tickets/submissions. Review Source Response from Text May 29, 2025 Hello Ron! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find the platform intuitive and helpful in streamlining your workflow—especially when it comes to integrating with tools like HubSpot. We also truly appreciate your constructive feedback regarding ticket sorting by identifiers like subject lines or form types. Insights like yours help us better understand user needs and continuously improve the platform to serve you even better. Thanks again for being a part of the HelpDesk community. We're grateful to have you with us and are here to support you every step of the way. Warm regards, HelpDesk Team MV Ma.Theresa V. Analyst Computer & Network Security Used the software for: Less than 6 months ### "Helpdesk Feedback" September 18, 2025 5.0 The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations. Pros Quick response times to tickets and inquiries Friendly and professional communication from agents Clear guidance and step-by-step support provided Willingness to go the extra mile to resolve issues Cons Some delays in resolving complex issues Occasional lack of proactive follow-up Limited availability during peak hours Knowledge gaps in certain technical areas Review Source Response from Text December 12, 2025 Hello Ma.Theresa. Thank you for taking the time to share such detailed feedback. We’re glad to hear that you value our quick response times, clear step-by-step guidance, and the friendly, professional approach of our support agents. It’s especially rewarding to know that our team’s willingness to go the extra mile has made a positive impact on your experience. We also appreciate your honest insights regarding complex issue resolution, proactive follow-ups, availability during peak hours, and technical knowledge coverage. Feedback like this is extremely valuable and helps us identify where we can continue improving our support processes and team capabilities. Thank you for your thoughtful review and for trusting our HelpDesk to support your operations. Best regards, HelpDesk Team NH Neal H. Product Manager Industrial Controls Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Help improve Helpdesk" March 21, 2025 3.0 Many differences, but not many improvements from old ticketing. Pros filters to sort tickets, saving a custom filter, some expanded functionality Cons New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat #$%^^&\*^#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? Review Source Response from Text March 24, 2025 Hello Neal. Thank you for sharing your feedback with us. We just wanted to clarify a couple of things. For example, when you create a new ticket and assign it to another agent (not yourself), they do get an email notification—unless they’ve turned off notifications on their end. We get it can feel a bit redundant, but tickets can come from different sources—email, chat, integrations, manual creation, contact forms, APIs, you name it—so having “Ticket from chat” in the subject is actually helpful for a lot of teams to know where it came from at a glance. When you create a ticket from chat, you can edit the subject line right away if you want. Regarding transcripts, you can already include the chat transcript when creating a ticket from chat. If you want to send it to more than one email, you can either add additional recipients manually or set up automated rules to handle that for things like that, and you can adjust it however you need. Really appreciate the feedback. HelpDesk Team SS Sophia S. Customer Success Representative Gambling & Casinos Used the software for: Less than 6 months ### "HelpDesk is Helpful lol " September 8, 2025 5.0 It's not too bad, I love its functionality so far. I like that is easy to pick up the hang of things. The buttons and functions are pretty intuititive. Pros Its easy to navigate and the user interface is nice. The archive feature is super handy as well. I like that it also links to the LiveChat. Cons The taglines could be a bit longer so that we can fully see the tag. It would also be nice to be able to sort the inbox using tags, archived emails I mean. If there was a feature where we could see agents typing from the inbox view, it would be helpful. Same for a draft section to easily pick up from a draft if we close the tab. Review Source Response from Text December 12, 2025 Hello Sophia. Thank you for sharing such detailed feedback. We’re happy to hear that you find the interface easy to navigate and intuitive, and that features like archiving and LiveChat integration are useful to you. It’s great to know the platform has been easy to pick up and that its functionality is meeting your expectations so far. We also appreciate your constructive suggestions regarding tag visibility, inbox sorting with tags, draft management, and seeing when agents are typing. Feedback like this is incredibly valuable to us and helps guide future improvements. Thank you for taking the time to share your thoughts with us. Best regards, HelpDesk Team lP lebohang P. helpdesk support Consumer Services Used the software for: Less than 6 months ### "helpdesk support" February 16, 2026 5.0 my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. Pros i like working in a environment because it allows me to assist people directly and solve problems in real time. Cons i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. Review Source NS Neel S. Ceo Computer Games Used the software for: I used a free trial ### "Scam company " March 18, 2026 1.0 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Review Source IV Ivan V. Customer Success Representative Gambling & Casinos Used the software for: Less than 6 months ### "Helpdesk: benefits and drawbacks " November 10, 2025 5.0 Pretty good so far, the learning curve wasn’t to complicated all. Team collaboration is also pretty good, it’s easy to assign tickets to each other. Pros I like how simple it’s is to navigate through the , like making it easier to track, prioritize, and manage issues Cons If tickets are misrouted or the system is too rigid, sometimes errors may occur. Also relying solely on tickets may reduce direct human interaction, which some customers prefer. Review Source Response from Text December 12, 2025 Hello Ivan. Thank you for sharing your feedback. We’re glad to hear that HelpDesk makes it easy to navigate, track, prioritize, and manage issues, and that team collaboration and ticket assignment have been working well for you. It’s great to know the learning curve felt manageable. We also appreciate your thoughtful comments about ticket routing, flexibility, and the importance of human interaction. Feedback like this helps us continue improving both workflows and the overall customer experience. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team AH Anna H. litigation consulting Insurance Used the software for: 1-2 years ### "Clean program" January 17, 2026 4.0 Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. Pros This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. Cons The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. Review Source CG Cindy G. Customer Service Supervisor Medical Devices Used the software for: Less than 6 months ### "Customer Service Supervisor " January 15, 2026 3.0 This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to . I really liked the way it use to be before the helpdesk became a separate function from Livechat. Pros I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. Cons Setting up was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. Review Source TF Tamara F. Director of Customer Support and Logistics Telecommunications Used the software for: Less than 6 months ### "Money maker" May 9, 2025 2.0 Overall, it is an expensive product for being able to receive after hours messages from customers. The chat program native ticketing system was much for user friendly and efficient for our team. Pros The ability for customers to leave an afterhours ticket. The other features of this product are only useful for large organizations with many team members and/or departments. For small businesses, this is an expense that we must pay to get after hours tickets from our customers. Cons The fact that it requires a separate license and is a separate program. The integration messes up the chat portion if you integrate it. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) You discontinued native ticketing system in LiveChat. Review Source Response from Text May 12, 2025 Hello Tamara! Thank you for taking the time to share your feedback. We truly appreciate your honesty and understand the challenges you've highlighted. We’re glad to hear that the ability to receive after-hours tickets has been helpful for your team. That said, we’re sorry to learn that the integration experience and the need for a separate license have caused frustration. Your input on the chat and ticketing experience is incredibly valuable, and we’re actively working to improve the overall usability and cohesion between our products. We also recognize that the transition from the native ticketing system in LiveChat wasn’t easy. While we made this change to offer more robust functionality through HelpDesk, we understand it hasn’t met every team’s expectations—especially those who appreciated the simplicity of the previous system. Your feedback has been shared with our product team as we continue to evaluate how we can better serve businesses of all sizes. Best, HelpDesk Team JS Jazzmine S. Returns and Service Apparel & Fashion Used the software for: 2+ years ### "Great Collaborative Tool" October 8, 2025 5.0 Pros Being able to communicate across different teams to resolve internal issues. I interact with the tool the most when connecting to our tech team on internal issues that affect employees and customers and it is a great way for multiple people to report the same issue at once to bring attention to it. Cons I think the program is efficient. There can sometimes be delayed responses, but I think that is no fault to the tool. Review Source Response from Text December 12, 2025 Hello Jazzmine. Thank you for sharing your feedback. We’re glad to hear that HelpDesk helps facilitate communication across different teams and makes it easier to collaborate on internal issues that impact both employees and customers. It’s great to know that the ability for multiple people to report the same issue adds value to your workflow. We also appreciate your understanding regarding occasional response delays and your recognition that this isn’t a limitation of the tool itself. Thank you for taking the time to share your experience and for using HelpDesk to support your team’s collaboration. Best regards, HelpDesk Team PB Paul B. Customer Support Manager Sports Used the software for: Less than 6 months ### "HelpDesk - I cannot assign 2.5 stars" April 2, 2025 3.0 Please check "What did you like least about ?\*" Therefore all the good HelpDesk is offering, has been ruined by the migration from LiveChat experience. An error committed by HelpDesk with no remedy offered, despite the numerous support requests made. Pros The versatility, the rules, some of the new AI features. Cons Missing of pinned tags Missing of search operators Coming from LiveChat tickets, failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and then discover that to do that it would have cost thousands using a third-party service, unacceptable! You should have done it on your expenses, because if that info was clearly stated in the migration documents, that we carefully read, we could have moved all the tickets away from the spam folder before starting the migration. I sill cannot stand with this big error HelpDesk committed and how costly it has been. You should have at least offered some free time on the platform. Nothing. Again, unacceptable. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) End Of Life for LiveChat → migration strongly adviced and promoted. Review Source ER Erika R. Customer Support Agent Insurance Used the software for: Less than 6 months ### "Everyday use!" October 10, 2025 5.0 Everyday routine! Easy tracking of stats, new tickets and live chats. Everyday keeping an eye ensuring I'm doing better! Pros Managing all my needs in one place! Live chats, tickets, all the stats and information needed easy to use and access! Cons Sometimes I experience a glitch. I do not receive the notification of the new live chats in the queue. Review Source Response from Text December 12, 2025 Hello Erika. Thank you for your feedback! We’re glad to hear that managing live chats, tickets, and performance stats all in one place has made your daily workflow easier and more efficient. We appreciate you mentioning the occasional issue with live chat notifications. Feedback like this is important to us, and it helps us continue improving reliability and performance. If the issue persists, our support team is always available and happy to help investigate further. Thank you for sharing your experience and for making HelpDesk part of your everyday routine. Best regards, HelpDesk Team KM Kimberley M. Intake Clinician Telecommunications Used the software for: Less than 6 months ### "Very Helpful" November 20, 2025 4.0 It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient. Pros I very much appreciate the ability to follow tickets and search for names and issues. This has helped to streamline my work. Cons I really can not think of anything to not like about the features of . As I mentioned, it has been very helpful. Review Source Response from Text December 12, 2025 Hello Kimberley. Thank you for your feedback! We’re glad to hear that features like ticket following and searching for names and issues have helped streamline your work and improve efficiency. It’s great to know that HelpDesk has been helpful in keeping track of client concerns and supporting your daily workflow. We truly appreciate your positive comments and thank you for taking the time to share your experience. Please don’t hesitate to reach out if you ever need assistance—we’re always here to help. Best regards, HelpDesk Team MM Melissa M. Customer Service Manager Automotive Used the software for: Less than 6 months ### "Fabulous Platform" March 5, 2026 5.0 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient! Pros The is designed for ease of use, making support requests simple, fast, and completely effortless for every user. Cons Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease! Switched from [Agentforce](https://www.capterra.com/p/10028966/Agentforce/) Too expensive - not easy to use at all!! Review Source NF Nicole F. Service Advisor Online Media Used the software for: 1-2 years ### "Help Desk is Great" October 7, 2025 5.0 So far its been a great experience with I will recommend it to anyone - super efficient and fast Pros Its very helpful- especially when you need fast access to assistance. And useful when you truly need something. Cons I don't have any complaints about , I always found it to be a useful tool - especially while you are working Review Source Response from Text December 12, 2025 Hello Nicole. Thank you for your kind feedback! We’re happy to hear that HelpDesk has been helpful, especially when fast access to assistance is needed. It’s great to know that you’ve consistently found it to be a useful tool in your daily work. We truly appreciate your recommendation and are thrilled that your experience has been so positive. Thank you for trusting HelpDesk—we’re always here if you need support. Best regards, HelpDesk Team LS Luana S. Analista de suporte Computer Games Used the software for: Less than 6 months ### "Simples e pratico" October 16, 2025 4.0 Tenho gostado bastante da plataforma; é fluída, intuitiva e de fácil utilização e compreensão. Consegui aprender rápido como usar. Pros Acho o sistema simples, pratico, usual. Gosto da forma que é integrado ao meu sistema de CRM que uso na empresa. Cons No momento, não tenho apontamentos ou observações a fazer sobre a plataforma do , tenho gostado bastante de usá-la Review Source Response from Text December 12, 2025 Hello Luana. Thank you for your feedback! We’re happy to hear that you find HelpDesk simple, practical, and user-friendly, and that the CRM integration works well for your needs. It’s great to know the platform felt intuitive and easy to learn. We truly appreciate your positive comments and are glad you’ve enjoyed using HelpDesk. Thank you for taking the time to share your experience, and please don’t hesitate to reach out if you ever need support. Best regards, HelpDesk Team NC Nick C. Director of Support and Technology Computer Software Used the software for: 2+ years ### "Very happy with Helpdesk" January 9, 2025 5.0 We came from using Netsuite which was a nightmare. We looked at Zendesk and some other platforms but the price to feature offering from was appealing. We have not been disappointed at all. Pros Ease of use in UI, features with workflows that make automation simple. Customization to brand it to our product. Cons No problems currently, they have added a lot of our requests. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk Price, and our experience having already used Livechat. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Everything about Netsuite gave us problems. It was not a good support ticket platform. Review Source Response from Text January 15, 2025 Hello Nick! Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that you’re happy with our platform and its ease of use, workflows, and customization options. Your feedback about switching from NetSuite and choosing us over other alternatives like Zendesk means a lot to us. It’s incredibly rewarding to know that our features and pricing met your expectations and that we’ve been able to address your requests along the way. We’re dedicated to continuing to improve and ensure HelpDesk remains a valuable tool for your team. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out. Thank you for trusting HelpDesk to support your needs—we’re so grateful to have you on board. Best regards, HelpDesk Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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