# Page 6 | HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is HelpDesk the right Help Desk solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185973/HelpDesk/reviews --- HelpDesk 4.6 (180) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 6 - Reviews of HelpDesk ## Showing most helpful reviews Showing 126-150 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Rudy K. Manager Broadcast Media Used the software for: 2+ years ### "mixed bag" December 8, 2022 4.0 We definitely use the ticketing every day and it is easy enough to use. Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface on the website and the HelpDesk pricing is slightly too high in our view. Pros The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it. The support team is great and reacts almost immediately. Cons \- Lack of a proper mobile app- when used in a mobile browser, almost impossible to use- no plugin for WordPress- we have to use LiveChat as well although we don't want it, as it has a WordPress plugin and HelpDesk does not. So we have to manage two environments. Reason for choosing HelpDesk we always used HelpDesk Review Source VR Verified Reviewer Senior Finance Specialist Financial Services Used the software for: 1-2 years ### "The best program of customer service" January 11, 2023 5.0 It is an efficient, helpful, useful and fast program. Pros I used to work for a company that answered 200+ emails a day. This program saved our lives. Number one for working efficiently. Cons There is no such thing, unfortunately. Everything is perfect. Review Source AW Adam W. IT support Legal Services Used the software for: 6-12 months ### "Helpdesk does it All!" December 8, 2022 5.0 Helpdesk has been easy, from setup to use. It makes my life easier and everyone how creates tickets lives easier Pros Helpdesk does exactly what it says on the tin, no fuss! it's simple and clean interface makes dealing with tickets a breeze Cons I'd love to be able to merge multiple tickets after merging the first, sometimes we get more than one ticket with the same issue from the same person, being able to merge every ticket from them would be a massive help Reason for choosing HelpDesk Helpdesk did what it said, no fancy pricing for this and that, just pay and you get this. Review Source HP Harland P. Customer Service Manager Sporting Goods Used the software for: 2+ years ### "Helpdesk & Pyzel Surfboards" January 16, 2023 5.0 Overall my experience has been fantastic. Helpdesk has helped our employees in different location come together to support customers quickly and easily. Pros From integration to customer support, Helpdesk was in fact the most helpful asset to provide our customers and will continue to be for the foreseeable future. Cons There could always be more customizations on things like widget format and email format, but generally speaking everything is great. Review Source AJ Alan J. Consumer Products and Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great Live chat for Instant communication" October 4, 2023 5.0 We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time vs an email contact system Pros We like the easy integration and ability to show the live chat on the pages we pick, rather than all. Short cuts are a great time saver as we get multiple queries for support so we can send them off Cons We don't have many issues with software, just the people on the other end :) Reason for choosing HelpDesk Recommendation from other business unit Review Source Response from Text August 9, 2024 Hello Alan! Thank you for choosing our HelpDesk. We're glad to hear it's meeting your needs, and we're here to support you should you have any further suggestions or questions. SM Sifiso M. Consultant Consumer Goods Used the software for: 2+ years ### "Best software to use" June 22, 2023 5.0 Pros it makes customer interaction and resolving queries easier. Cons there is nothing bad about the software honestly. Reason for choosing HelpDesk it's the best Review Source Response from Text August 9, 2024 Hello! Thank you so much for your review. We're delighted to hear that our software has made customer interaction and query resolution easier for you. If you ever have any suggestions or need assistance, we're here to help! Thanks again for choosing our HelpDesk! YSS Yan Schwitz S. IT Manager Government Relations Used the software for: 2+ years ### "Ease of Helpdesk" December 13, 2022 5.0 Pros Very simple to use and does exactly what we need. Cons It is sometimes difficult to find some old tickets. Reason for choosing HelpDesk Helpdesk was the most suitable for our use Review Source JD Jacob D. Retail Sporting Goods Used the software for: 1-2 years ### "Love the App" January 20, 2023 5.0 Love it, any down time is now spent generating sales. Pros The simple fact that customers can come and file any questions, comments or updates in a single organized application is huge. No more missed voicemails and missed sales. Cons I wish there was a way to automatically group new tickets that should be part of the same thread. I've noticed out less tech savvy customers will 'reply' to a ticket by creating a new ticket, every time. If there was a way to automatically re-attach the new thread to existing ticket would be amazing. Review Source VR Verified Reviewer Assistente de vendas Marketing and Advertising Used the software for: Less than 6 months ### "Umas leves travadas no sistema" March 23, 2023 5.0 Pros É um sistema fácil de usar e aprender, comecei a usar a uns 6 meses e tem facilitado muito no dia a dia Cons Percebo que de vez enquando acontece umas travadas, nao é algo muito frequente porém as vezes acontece Review Source Response from Text August 9, 2024 Hello! Thank you for your feedback. We're glad to hear that you find our system easy to use and that it has made your daily tasks simpler over the past six months. Your experience is important to us, and we’re committed to making sure the system runs smoothly for you. If you ever encounter any issues or have suggestions, please don't hesitate to reach out. CF Chase F. Creative Director Automotive Used the software for: Less than 6 months ### "Great platform for Customer Service" November 30, 2022 5.0 We have been able to help a lot more people than before by utilizing this system and have been able to track all issues correctly to help prevent them in the future. Pros Helpdesk is easy to use and straight forward. It includes automations for sending messages where they need to go. Cons Keeping an eye on all things necessary to you can be difficult at first. You have to make sure that filters are setup correctly or you can lose track of some tickets. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was getting over-priced for what it was and it did not function as clearly as HelpDesk. Review Source NH Nicholas H. Developer / Technical Support Information Technology and Services Used the software for: 6-12 months ### "Easy to use!" July 31, 2020 4.0 Pros HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers. Cons Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket. The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. Reason for choosing HelpDesk Mainly price, we're a smaller company that can't justify the higher price for many features we don't use that other services offer. Also simplicity, while extra features can be helpful, they tend to slow us down as a smaller team. Review Source KB Kris B. Graphic Designer Internet Used the software for: 1-2 years ### "Helpful Product" December 8, 2022 5.0 I find HelpDesk to be an extremely powerful tool. I have yet to come across a time where I think to myself "HelpDesk should do this..." Pros HelpDesk is a great tool when it comes to ticket management. I love how easily organized the dashboard is. Cons I dont really have any ideas on how to improve the system. Review Source EG Elsa G. SEM Manager Marketing and Advertising Used the software for: I used a free trial ### "Buena herramienta para la gestión de tickets y priorizar soluciones" January 11, 2023 3.0 Pros Todas las solicitudes, dudas y comunicaciones están en un solo lugar y son más fáciles de encontrar y administrar. Puedes en el futuro revisar respuestas y tener un repositorio de incidencias y soluciones. Mucho más efectivo que el correo para que todo el equipo tenga a mano la información. Cons Echo en falta algunas opciones más avanzadas que ofrecen otras soluciones de Helpdesk, aunque estoy aún probándola y en general no me disgusta en absoluto Review Source Response from Text August 9, 2024 Hello Elsa! Thank you for taking the time to share your feedback! We're glad to hear that you find our tool effective for managing and prioritizing tickets. We appreciate your comments about advanced options, and we’re excited to let you know that we've recently added several new features that we believe will enhance your experience even further. Some of the latest updates include AI-powered tools for smarter ticket handling, new integrations with popular platforms, auto-assignment features to streamline workflows, and a comprehensive audit log for better tracking and compliance. We're also continuously developing the app with more improvements on the way. We encourage you to give these new features a try, and we'd love to hear your thoughts as you continue to explore the app. Thanks again for your support. AJ Anas J. Jeweler Arts and Crafts Used the software for: 2+ years ### "Kronan guld review" December 8, 2022 5.0 We got much better service level by using helpdesk. Pros I love the ticketing system and that it feels like a chat with the customer email Cons Nothing I can think of, it does a great job Review Source JE Javier E. CTO Hospital & Health Care Used the software for: 6-12 months ### "Easy to use customer service software" February 4, 2022 5.0 Our main goal is not to have customer support but we know that's nearly impossible. We integrated the API with our SAAS and users can request customer support in a matter of 2 clicks. Pros It is very easy to integrate with any kind of product. Users in our SAAS can now in a matter of 2 clicks give us feedback or request some customer support. Cons None, I really love how easy was to set up with out SAAS Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk Pricing and integrations Review Source RD Ricardo D. Customer support agent Gambling & Casinos Used the software for: 6-12 months ### "Daily Helpdesk User" December 13, 2022 5.0 It's easy to keep everything online, you can acces it really from anywhere! Pros That you can track very easy important chats or tickets that you need again Cons That in the version that you can download for your mac only the notifications can change Review Source SG Stephen G. I.T. Assistant Religious Institutions Used the software for: Less than 6 months ### "Very Useful to start a Helpdesk experience" April 14, 2020 5.0 Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion. Pros Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere. Cons I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk Zendesk was way too expensive for us as a small business. They have much better features than Helpdesk, but since we are not a large scale company yet we do not need all of the features Zendesk offers and we can not afford to pay for them. Review Source VL Vekerica L. Expert Human Resources Used the software for: Less than 6 months ### "HelpDesk has been an efficient app for multiple workplaces!! " April 5, 2022 5.0 Pros What I like most about HelpDesk is the urgency that comes with providing help for its consumers. Cons There are a few tiny features that are seemingly irrelevant in HelpDesk. Review Source KW Katarzyna W. Technical Support Specialist Computer Software Used the software for: I used a free trial ### "HelpDesk is a great.. helpdesk! " February 25, 2023 4.0 Pros HelpDesk is simply a great helpdesk app - it does what it is supposed to and does well. It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs. Cons Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a minor thing that didn't have much influence on the overall experience. Review Source Response from Text August 9, 2024 Hello Katarzyna! Thank you for your feedback. We’re thrilled to hear that you find our HelpDesk app effective and easy to use. It's great to know that our integration with other apps, like LiveChat, has enhanced your customer experience by allowing you to tailor it to your specific needs. We appreciate your comment about the difficulty in locating some settings. Your input is valuable as we continually work to make the interface even more intuitive. We’re always looking for ways to improve, and feedback like yours helps guide our development. Thanks again for sharing your thoughts! DA Danielle A. Non-Profit Manager Libraries Used the software for: 1-2 years ### "So easy you can't pass it up!" April 8, 2020 5.0 It's been a pleasure to use and has made my job so much easier! Pros There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it! Cons I love it!! This software is so easy to use I don't have any complaints. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HelpDesk Price and ease of use. Review Source VR Verified Reviewer CTO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good" January 16, 2023 5.0 Pros API integrations and Automated workflows. Cons As an admin, I should be able to manage all the tickets without joining the team. Review Source Anushka P. Social Media Marketer Computer Software Used the software for: I used a free trial ### "Efficient solution for customer support" August 31, 2020 5.0 When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with Pros When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. Cons I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. Review Source Vanessa D. Customer Success Specialist Design Used the software for: I used a free trial ### "Efficient and Easy to use!" January 30, 2021 5.0 I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) Pros What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. Cons I'm still in the process of getting to know more about HelpDesk but I'm already loving it. Review Source GA Gerardo A. Customer Service Manager Wine and Spirits Used the software for: Less than 6 months ### "Great product to simplify customer interactions." December 12, 2022 5.0 HelpDesk really speeds up and simplifies the process of receiving and answering customers. Pros HelpDesk is great to help reach out to customers and resolve any issues or concerns regarding their orders. Cons They could introduce an option to save response templates in order to maximize efficiency. Review Source RM Rick M. Tech Support Financial Services Used the software for: 6-12 months ### "Very good service" December 8, 2022 5.0 Very good, but needs more services. Pros We're happy so far but would like MORE FEATURES! Cons The lack of features so far. We need to have more options on the contact form. Reason for choosing HelpDesk Nice and easy to use. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.