# Page 8 | HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is HelpDesk the right Help Desk solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185973/HelpDesk/reviews

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HelpDesk

4.6 (180)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 8 - Reviews of HelpDesk

## Showing most helpful reviews

Showing 176-180 of 180 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Razvan G.  
Founder & CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Very modern customer support software"

July 24, 2020

5.0

Pros

I love Helpdesk because it has so many features that I need for the entire customer support tasks. You don't need any other software.

Cons

Nothing to complain, everything is executed perfectly.

Review Source

NF

Nicole F.  
Vicepresident  
Capital Markets  
Used the software for: Less than 6 months

### "Very Good"

January 17, 2023

5.0

Excellent

Pros

Easy to use and good tracking of the workflow

Cons

The design of the email that the tickets are created

Review Source

fA

fazal A.  
Implementation & Support Specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "A good tool for Customer Support"

January 27, 2021

3.0

Pros

we can easily convert client messages to tickets and provide support and help documentation.

Cons

We didn't go along with this tool as it had fewer features and integrations.

Review Source

IK

Itamar K.  
CTO  
Internet  
Used the software for: Less than 6 months

### "Very Good Helpdesk"

July 18, 2020

5.0

Pros

Easy to use, All contacts handle in one place

Cons

Hebrew support is not perfect (some menus are not RTL)

Review Source

TD

Tatenda D.  
ENTEPRENUER  
Computer Software  
Used the software for: I used a free trial

### "Effectiveness in helping customers."

March 25, 2021

5.0

Pros

Easier to use by agents of the business as compared to others. Helps in improving the quality of services. Reduces data redundancy for the company. Less mistakes to users.

Cons

Cannot work without internet and power supply. Mulfunction when there is information overload. Can affected by viruses and malware.

Review Source

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