# HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpDesk the right Help Desk solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185973/HelpDesk/reviews --- HelpDesk 4.6 (180) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of HelpDesk Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews EM Emmanuel M Online Evangelism InnovatorReligious Institutions, 201 - 500 employeesUsed the software for: 6-12 months. “It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks.“ September 19, 2025 Ns Neel s CeoComputer Games, Self-employedUsed the software for: I used a free trial. “There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke“ March 18, 2026 lp lebohang p helpdesk supportConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time.“ February 16, 2026 DL David L Graphic DesignerAviation & Aerospace, 11 - 50 employeesUsed the software for: Less than 6 months. “We did have an issue with our Outlook rejecting the notices when people left messages.“ March 12, 2026 Noemi J Senior Risk and Fraud SpecialistEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email.“ August 18, 2025 UN Unatji N Live Chat AgentTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared.“ June 8, 2025 BL Bruna L Analyst supportInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks.“ March 19, 2026 Daniel P Tech Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica B. Account Manager Consumer Goods Used the software for: I used a free trial ### "HelpDesk= Helpful " August 5, 2024 4.0 Super useful tool when working in customer service Pros I do like the ease of functionality. It is pretty straight forward to use. Cons It can be kind of slow, and harder to train people on. Review Source Response from Text August 9, 2024 Hello Jessica! Thank you for sharing your feedback on HelpDesk. We're glad to hear that you appreciate the ease of functionality and find our tool straightforward to use. We also value your comments on the speed and training challenges. Thank you for choosing HelpDesk and for your continued support. EM Emmanuel M. Online Evangelism Innovator Religious Institutions Used the software for: 6-12 months ### "HelpDesk has great potential to help our workflow!" September 19, 2025 4.0 We liked the LiveChat tickets, and did not have a need for many of the extra features that are in , but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again! Pros I appreciate the system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. Cons I do wish that had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back! Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk The price was similar and the integration more readily available. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Discontinued from LiveChat. We did not have a choice. Review Source Response from Text December 12, 2025 Hello Emmanuel. Thank you for taking the time to share such in-depth feedback. We’re glad to hear that you find HelpDesk competitive in terms of features and pricing, and that the integration with LiveChat and Chatbot, as well as the ability to track multiple contact sources, has helped ensure no requests are missed. We truly appreciate your detailed suggestions regarding deeper chatbot integration, tag synchronization with LiveChat, easier access to transcripts, more fluid ticket handling across multiple interactions, expanded AI capabilities, and customizable views with filters. Feedback like this is extremely valuable to us, especially as we continue developing text.com into a more unified platform. We understand how important these features are to your workflow and acknowledge that some functionality from previous versions is still being worked on. Thank you for choosing us. HelpDesk Team DP Daniel P. Sales Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Helpful Tips to Improve HelpDesk " June 6, 2025 3.0 Overall experience is basically described in the first two boxes above. The is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. Pros I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. Cons The main aspect that I do not like about the is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. Review Source Response from Text June 9, 2025 Hi Daniel Thank you for taking the time to share your thoughts on HelpDesk. We really appreciate how detailed and thoughtful your review is—it’s clear you’ve carefully considered how the product fits into your team’s workflow. It’s great to hear that features like the centralized ticket view and quick assignment via dropdowns are working well for you. At the same time, we understand your concerns. From what you’ve described, many of these requests seem closely tied to a workflow that’s quite specific to your team. While we fully understand why these features would be helpful in your context, they don’t align with how the majority of our users interact with HelpDesk. For example, not all teams use HelpDesk together with LiveChat, so merging those experiences could introduce complexity or confusion for others. That said, your feedback is still valuable. It helps us better understand the range of use cases. Thanks again for your honest input—we truly appreciate it. Best, HelpDesk Team DL David L. Graphic Designer Aviation & Aerospace Used the software for: Less than 6 months ### "Well-Organized Interface and Easy Ticket Management" March 12, 2026 5.0 What I like best about is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. Pros was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. Cons We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding to our whitelist. Switched from [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Liveperson stopped offering live chat services. Review Source VR Verified Reviewer Tech Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best support ticket solution out there!" August 4, 2025 5.0 Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status. Pros The ability to streamline Ticket management and resolution as well as the ability to open a ticket from a live chat! Cons I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing HelpDesk Customer Support and user experience was great from the beginning. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We needed an upgrade that allowed livechat Review Source Response from Text August 6, 2025 Hello, Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that our platform has helped streamline your ticket management and resolution process, and that the live chat integration has been a valuable upgrade for your team. We also appreciate your feedback regarding the embedded ticket form and file upload capability. Input like yours helps us identify opportunities for improvement so we can continue enhancing the user experience. We’re glad our customer support and onboarding experience met your expectations from the very beginning. It’s wonderful to know we’ve been able to provide the upgrade you were looking for. Thanks again for choosing HelpDesk—we’re excited to keep supporting your success! Warm regards, HelpDesk Team AL Aikie L. Customer Support Entertainment Used the software for: Less than 6 months ### "A Reliable Tool for Streamlined Support" September 16, 2025 5.0 Overall, my experience with has been very positive. It’s an efficient tool that makes tracking and resolving issues much easier, and it helps improve communication across the team. Pros What I liked most about was how easy it was to navigate. The interface felt intuitive, so I could quickly find what I needed without wasting time. Cons At first, the system had a bit of a learning curve, but once I got familiar with it, it became much easier to use. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) To use just one tool within our team and much easier to use Review Source Response from Text December 12, 2025 Hello Aikie. Thank you for sharing your experience with HelpDesk. We’re glad to hear that you found the interface intuitive and easy to navigate, allowing you to quickly find what you need. It’s also great to know that, after a short learning curve, the system became easier and more efficient to use. We’re happy that HelpDesk has helped simplify issue tracking, resolution, and team communication, and that choosing a single, easy-to-use tool has been beneficial for your team. Thank you for taking the time to share your feedback and for trusting HelpDesk. Best regards, HelpDesk Team VV Valdis V. Operations Manager Gambling & Casinos Used the software for: Less than 6 months ### "Not a perfect fit for my use case, but could be good for others " March 13, 2025 4.0 I find it quite good, but not a perfect fit for my use case, so I'd evaluate my experience with Mostly positive or NPS 6.99999999. Pros It's intuitive for users, managers and administrators and requires little retraining for users coming over from other platforms. API documentation looks very promising and looks like it would work well. Web interface works quickly and reliably. Workflow automations look like they could work well with some setup. Cons Default reports and analytics are rudimentary and make it difficult to investigate problem cases and outliers without additional setup. Insights are paywalled and you'll be better off building a custom dashboard. The entire platform and workflow seems to be geared towards a very specific model of support and may not work as well for others, especially for applications with repeat customers. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) End of life for Livechat Tickets that was used by the vendor. Review Source Response from Text March 18, 2025 Hello Valdis! Thank you for your valuable feedback. We appreciate you taking the time to share your thoughts with us. We’re glad to hear that you find the HelpDesk platform intuitive and that the API documentation is promising. We also value your input about the areas where improvements could be made, particularly regarding reports, analytics, and insights. We understand that every use case is unique, and we're continuously working to enhance our features to better fit the diverse needs of our users. Your feedback will certainly help guide us in the right direction. If you have any other suggestions or need assistance with setup or customizations, please feel free to reach out. We're here to help and would love to ensure you get the most out of the platform. Best regards, HelpDesk Team LN Larry N. Customer Service Coordinator Oil & Energy Used the software for: Less than 6 months ### "Help Desk - Taking Care of Customers 24/7" March 5, 2025 5.0 We've been using it since mid-January, and it's working perfectly. Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being tracked so nothing gets left undone. Pros It provides a way to make sure every customer is taken care of when we have no agents available. Cons It's a feature that would be good to be included in the future: a translation app like Translate GPT. Switched from [Live Chat App](https://www.capterra.com/p/10012937/Live-Chat-App/) They discontinued the ticketing product, but was recommended as a replacement. Review Source Response from Text March 6, 2025 Hello Larry! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that it's helping your team provide 24/7 support and ensuring every customer is taken care of efficiently. We also appreciate your feedback about a translation feature—our team is always looking for ways to improve, and suggestions like yours help shape the future of our product. If you ever have any questions or further ideas, feel free to reach out. We're grateful to have you as a valued customer. Best regards, HelpDesk Team SL Simon L. Affiliate manager Marketing and Advertising Used the software for: 6-12 months ### "Great product" October 20, 2025 5.0 averall experience was very good. I would definitiely suggest your service to other colleagues working in other companies Pros Easy to use, graphics, best product in the field, team collaboration, improving my role, easy to integrate, Cons although I was not directly involved, implementation, comparison with competiros, averall experience was very good. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Expensive, not user friendly, the opposite of your product Review Source Response from Text December 12, 2025 Hello Simon. Thank you for your feedback and for the strong recommendation! We’re thrilled to hear that you find HelpDesk easy to use, visually appealing, effective for team collaboration, and simple to integrate. It’s great to know the platform has had a positive impact on your role. We appreciate your comments regarding implementation and comparisons with other solutions, and we’re glad that your overall experience has been very positive. Your willingness to recommend our service to colleagues at other companies means a great deal to us. Thank you for choosing HelpDesk and for your trust. Best regards, HelpDesk Team Noemi J. Senior Risk and Fraud Specialist Entertainment Used the software for: Less than 6 months ### "Overall good" August 18, 2025 3.0 Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. Pros I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. Cons I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list Review Source Response from Text December 12, 2025 Hello Noemi. Thank you for sharing your honest feedback. We’re glad to hear that you find canned templates helpful and that read receipts add value by letting you know when emails have been opened. We appreciate you pointing out the ticket assignment behavior when another agent responds, as well as your thoughts on the overall design. Constructive feedback like this is very important to us as we continue refining workflows, collaboration between agents, and the visual experience of the platform. Your comparison with other tools helps us better understand expectations and areas for growth. If you ever have questions or would like to share more detailed suggestions, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience. Best regards, HelpDesk Team RM RUBEN M. Product Owner Computer Software Used the software for: 1-2 years ### "Great option for a mid sisze company and above." September 18, 2025 4.0 In overall is a good option for a mid size company and above. If you have a small size company find another solution. Pros Is a complete tool to manage your tickets from al your departments: Sales, customer support and any other Cons It is a little pricey Another tickets apps in the market offer the same experience and tools for a less money Review Source Response from Text December 12, 2025 Hello Ruben. Thank you for your honest feedback. We’re glad to hear that you find HelpDesk to be a complete tool for managing tickets across multiple departments, including sales and customer support. It’s great to know that it works well for mid-sized and larger teams. We appreciate your perspective on pricing and understand that cost is an important factor when choosing a solution. Your feedback helps us better understand how different teams evaluate value, and we’re continually working to ensure our features, reliability, and support justify the investment. Thank you for taking the time to share your experience with us. Best regards, HelpDesk Team DB Dimitri B. gggg Accounting Used the software for: 1-2 years ### "A Reliable Tool for Streamlined Support" October 2, 2025 5.0 Overall, my experience with has been positive. It’s a reliable platform that simplifies ticket management and communication with customers. The interface is intuitive, and the support team is responsive when assistance is needed. There’s room for improvement in some areas, but it’s a strong tool for managing support tasks efficiently. Pros I appreciated how easy it was to use and navigate. The interface is user-friendly, and the response time from the support team was consistently fast and helpful. It made handling support tickets much more organized and efficient. Cons At times, the system felt a bit limited in terms of customization and reporting features. It would be helpful to have more flexibility in setting up automated workflows or detailed analytics. Review Source Response from Text December 12, 2025 Hello Dimitri. Thank you for sharing your feedback. We’re glad to hear that you found HelpDesk easy to use and navigate, and that our support team’s fast and helpful responses contributed to a more organized and efficient ticket management process. We also appreciate your insights regarding customization, reporting, automated workflows, and analytics. Feedback like this is very valuable to us as we continue enhancing flexibility and expanding platform capabilities. We’re pleased to know that, overall, HelpDesk has been a reliable tool for simplifying support tasks and improving communication with customers. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team JH Justine H. Executive Assistant Consumer Goods Used the software for: Less than 6 months ### "Efficient and Effective" September 22, 2025 5.0 My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues. Pros I appreciate being able to handle customer requests and outstanding issues, work collaboratively with my team, and maintain organized historical data through the tag system. Cons It would be really helpful to have the option to tag or follow a specific ticket without automatically receiving an email for every single update. My inbox gets quite busy, and the constant notifications can be overwhelming. Review Source Response from Text December 12, 2025 Hello Justine. Thank you for sharing your feedback! We’re glad to hear that HelpDesk helps you manage customer requests, collaborate effectively with your team, and stay organized using the tag system. It’s great to know the platform has contributed to more efficient teamwork and issue resolution. We also appreciate your suggestion about having more flexible notification options when following or tagging tickets. Managing inbox noise is an important part of productivity, and feedback like this helps us identify ways to improve the experience. Thank you for taking the time to share your thoughts and for using HelpDesk. Best regards, HelpDesk Team DD Diana D. Housekeeper. EVS Hospital & Health Care Used the software for: Less than 6 months ### "helpdesk for the win!!" September 18, 2025 5.0 so far I give it 5 stars plus!! it's very easy to use. and masks following the progress of the issue very easy. Pros very easy to track the ticket and watch the updates for it. makes task management very easy and efficient Cons so far there is really nothing I dislike about using the . but if I have to put something here, It would be learning and navigating helpdesk when you first start using it, but thats with anything new you have to get used to. Review Source Response from Text December 12, 2025 Hello Diana. Thank you for your wonderful feedback! We’re happy to hear that tracking tickets and following updates has made task management easy and efficient for you. It’s great to know that you find HelpDesk very easy to use and that it helps you stay on top of issue progress. We also appreciate your note about the initial learning curve, and you’re absolutely right—getting familiar with any new tool takes a bit of time. We’re thrilled to see your 5-star rating and truly appreciate your support. Thank you for choosing HelpDesk! Best regards, HelpDesk Team RA Robiulawal A. Assistant Manager- Customer Support Computer Software Used the software for: Less than 6 months ### "One Stop Solution for Ticket Management" June 26, 2025 4.0 I find to be a perfect tool for ticketing automations, interface can improve, analytics can improve. Pros Ease of integrations and workflow automations. Ticket life cycle is simple and understandable for agents Cons User interface is bit sluggish, not much customization option in analytics. Exports can improve a bit. Review Source Response from Text July 1, 2025 Hello Robiulawal! Thank you for your valuable feedback. We truly appreciate you taking the time to share your experience with our helpdesk tool. We're glad to hear that you find the ticketing automation and workflow simplicity helpful for your team. We also take your suggestions seriously—improving the user interface, enhancing analytics customization, and refining export capabilities are all areas we're actively working on. Your insights help us prioritize what matters most to our users. Thanks again for your thoughtful review. Best regards, HelpDesk Team PJ Prajwal J. Customer success specialst Entertainment Used the software for: 6-12 months ### "Efficient ticket management tool" August 31, 2025 5.0 Pros The fact that navigating through tickets in simple, merging them, built in tags for tracking Able to use some canned responses Cons Not a lot to not like about with Some things like visual appeal is something that can be worked on Review Source Response from Text December 12, 2025 Hello Prajwal. Thank you for your feedback! We’re glad to hear that you find ticket navigation simple and that features like merging tickets, built-in tags, and canned responses are helpful for your workflow. We also appreciate your suggestion regarding visual appeal. Feedback like this helps us continue improving both functionality and design to create an even better experience. Thank you for taking the time to share your thoughts and for using HelpDesk. Best regards, HelpDesk Team JW Jenika W. Customer service host Computer Games Used the software for: Less than 6 months ### "Awesomeness " December 6, 2025 5.0 Pros It’s fast and eddies my I can actually see a big difference from the previous application that we had used Cons I don’t like the way it lags I’m sure it’s not my network because everything else works perfectly fine Review Source Response from Text December 12, 2025 Hello Jenika. Thank you for your feedback. We’re glad to hear that you’ve noticed a significant improvement in speed and efficiency compared to your previous solution. We’re sorry to hear about the lag you’ve experienced and understand how this can be frustrating. Your feedback is important to us, and we’ll take it into consideration as we continue working on performance improvements. If the issue persists, please feel free to reach out to our support team—we’re always here to help investigate further. Best regards, HelpDesk Team mW melissa W. Administrator Consumer Services Used the software for: Less than 6 months ### "quick and nice" August 26, 2025 5.0 wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy to find Pros They quickly helped resolve my issues and were very quickly to reply back as well, which is important to me Cons that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation Review Source Response from Text December 12, 2025 Hello Melissa. Thank you for sharing your experience with us. We’re glad to hear that our team was quick to respond and assist you, and we truly appreciate you recognizing the importance of timely support. We’re sorry to hear that you encountered issues getting your product to work on your website, and we understand how frustrating that can be. While we regret that it led to a cancellation, we’re grateful for your kind words about our responsiveness. Feedback like yours helps us continue improving, and we appreciate the opportunity to have supported you. Best regards, HelpDesk Team VR Verified Reviewer Marketing Strategist. Customer Support Management Consulting Used the software for: Less than 6 months ### "Great for a future relation with ticketing platform" January 20, 2025 4.0 Its been amazing so far, feel that i can trast them, mainly trusting that all of my gmails are sync with the tickets. Pros its quite intuitive to learn the basics. the help center with the chat is very fast and support team very helpful. it has very optimized sinc with your gmail accounts. Cons they are not running some feathers, mostly regarding the canned replies and email templates or rules. for example there is not much freedom to create rules regarding automatization, you need to follow their 4 or 5 rules available. Review Source Response from Text January 21, 2025 Hello! Thank you for taking the time to share your experience with us. We’re thrilled to hear that you find our platform intuitive and that our support team has been able to assist you effectively. We also appreciate your feedback on the features related to canned replies, email templates, and automation rules. We’re always working to improve, and your insights are valuable in helping us identify areas for enhancement. We’re excited that you trust us to keep your Gmail accounts in sync with your tickets, and we look forward to continuing to support you on your journey with our platform. Best regards, HelpDesk Team AT Annette T. Relationships Manager E-Learning Used the software for: Less than 6 months ### "HelpDesk Tickets Review BC/HS/HH" April 30, 2025 5.0 Experience has been good. We have not complaints about how the system works, our overall complaint is that we now have to pay for it when previously it was free with LiveChat. Pros It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and we get to them as quickly as we can. Cons That it is now a separate subscription from LiveChat an it is expensive, used to be free with our LiveChat subscription. Review Source Response from Text May 5, 2025 Hello Annette! Thank you for sharing your feedback. We’re glad to hear the system has helped you support your customers quickly and effectively, whether live or via messages. That kind of impact is exactly what we aim for, so it’s great to know it’s working well for your team. We also appreciate your honesty regarding the change in subscription and cost. We understand that shifting from a bundled model to a separate subscription can be frustrating, and your feedback is important as we continually evaluate how we offer and package our services. If you have any additional thoughts or suggestions on how we could improve the value of the product or ease the transition, we’d love to hear them. Your insights help shape future updates and decisions. Thanks again for being a part of our community. Best regards, HelpDesk Team RB Richard B. Customer Service Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "New User to Helpdesk" March 12, 2026 5.0 Up to now a positive experience and a solid platform for messaging both internal and external/private. Pros The is easy to use and has good functions for tagging different people to messages and good function for internal/private messages Cons I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. Review Source RH Rodney H. Admin Apparel & Fashion Used the software for: Less than 6 months ### "Help desk review" January 20, 2026 5.0 Pros I use this app at my current job every day. It is helpful with the job I am doing now. The help desk is helpful. Cons It can take moment to understand the app sometimes. Maybe it needs to be more user friendly and have no AI. Review Source CW Christopher W. Service Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Review of helpdesk cw" March 7, 2025 5.0 Overall experience is nice I’m glad that we have this opportunity for customers to get answers to their questions. Pros It’s pretty easy to get the access to the customers that are requesting to help Cons If you’re logged out at sometimes difficult to get logged back in Review Source Response from Text March 17, 2025 Hello Christopher! Thank you for sharing your experience with HelpDesk. We’re happy to hear it’s been easy for you to connect with customers and help them get answers. We appreciate you mentioning the login issue—we'll share that with the team so we can look into making things smoother. Feedback like yours really helps us improve. Thanks again for taking the time, and if you ever have more thoughts, we’d love to hear them. Best, HelpDeak Team AS Amos S. Customer support agent Gambling & Casinos Used the software for: Less than 6 months ### "Helpdesk system user friendly" March 8, 2025 5.0 I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening Pros help desk is easy to navigate and its easy to understand with everything filtered correctly Cons That the duplicated emails are not filtered into one, if a player sent more than one email, i will have to go filter according to email Review Source Response from Text March 17, 2025 Hello Amos! Thank you for sharing your thoughts. We’re glad to hear you find HelpDesk easy to navigate and that it makes working with tickets more straightforward. We appreciate you pointing out the challenge with duplicate emails. We know how helpful it would be to have those conversations grouped together, and we’ve shared your feedback with the team. Thanks again for taking the time to write this review. We’re happy to have you with us, and if you have more suggestions down the line, we’d love to hear them. Best regards, HelpDesk Team VM Vanessa M. Help-desk Entertainment Used the software for: Less than 6 months ### "Easy to use and set up functions for streamline responses" February 9, 2026 4.0 Pros easy to use. It was user friendly and simple to find the functions. i like the way the canned responses are available Cons All good. There wasn't anything that i particularly disliked to write about. Maybe just an option to have a personalised display Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.