# HelpDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpDesk the right Help Desk solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185973/HelpDesk/reviews --- HelpDesk 4.6 (180) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HelpDesk Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews EM Emmanuel M Online Evangelism InnovatorReligious Institutions, 201 - 500 employeesUsed the software for: 6-12 months. “It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks.“ September 19, 2025 Ns Neel s CeoComputer Games, Self-employedUsed the software for: I used a free trial. “There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke“ March 18, 2026 RH Ron H Client Relationship ManagementInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.).“ May 28, 2025 DL David L Graphic DesignerAviation & Aerospace, 11 - 50 employeesUsed the software for: Less than 6 months. “We did have an issue with our Outlook rejecting the notices when people left messages.“ March 12, 2026 lp lebohang p helpdesk supportConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time.“ February 16, 2026 UN Unatji N Live Chat AgentTelecommunications, 201 - 500 employeesUsed the software for: Less than 6 months. “Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared.“ June 8, 2025 Noemi J Senior Risk and Fraud SpecialistEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email.“ August 18, 2025 Daniel P Tech Support SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box.“ August 4, 2025 ## Showing most helpful reviews Showing 1-25 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica B. Account Manager Consumer Goods Used the software for: I used a free trial ### "HelpDesk= Helpful " August 5, 2024 4.0 Super useful tool when working in customer service Pros I do like the ease of functionality. It is pretty straight forward to use. Cons It can be kind of slow, and harder to train people on. Review Source Response from Text August 9, 2024 Hello Jessica! Thank you for sharing your feedback on HelpDesk. We're glad to hear that you appreciate the ease of functionality and find our tool straightforward to use. We also value your comments on the speed and training challenges. Thank you for choosing HelpDesk and for your continued support. EM Emmanuel M. Online Evangelism Innovator Religious Institutions Used the software for: 6-12 months ### "HelpDesk has great potential to help our workflow!" September 19, 2025 4.0 We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again! Pros I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. Cons I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back! Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpDesk The price was similar and the integration more readily available. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Discontinued from LiveChat. We did not have a choice. Review Source Response from Text December 12, 2025 Hello Emmanuel. Thank you for taking the time to share such in-depth feedback. We’re glad to hear that you find HelpDesk competitive in terms of features and pricing, and that the integration with LiveChat and Chatbot, as well as the ability to track multiple contact sources, has helped ensure no requests are missed. We truly appreciate your detailed suggestions regarding deeper chatbot integration, tag synchronization with LiveChat, easier access to transcripts, more fluid ticket handling across multiple interactions, expanded AI capabilities, and customizable views with filters. Feedback like this is extremely valuable to us, especially as we continue developing text.com into a more unified platform. We understand how important these features are to your workflow and acknowledge that some functionality from previous versions is still being worked on. Thank you for choosing us. HelpDesk Team DL David L. Graphic Designer Aviation & Aerospace Used the software for: Less than 6 months ### "Well-Organized Interface and Easy Ticket Management" March 12, 2026 5.0 What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. Pros HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. Cons We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. Switched from [Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/) Liveperson stopped offering live chat services. Review Source NS Neel S. Ceo Computer Games Used the software for: I used a free trial ### "Scam company " March 18, 2026 1.0 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Review Source BL Bruna L. Analyst support Information Technology and Services Used the software for: Less than 6 months ### "Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. " March 19, 2026 5.0 Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Review Source VR Verified Reviewer Tech Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best support ticket solution out there!" August 4, 2025 5.0 Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status. Pros The ability to streamline Ticket management and resolution as well as the ability to open a ticket from a live chat! Cons I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing HelpDesk Customer Support and user experience was great from the beginning. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We needed an upgrade that allowed livechat Review Source Response from Text August 6, 2025 Hello, Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that our platform has helped streamline your ticket management and resolution process, and that the live chat integration has been a valuable upgrade for your team. We also appreciate your feedback regarding the embedded ticket form and file upload capability. Input like yours helps us identify opportunities for improvement so we can continue enhancing the user experience. We’re glad our customer support and onboarding experience met your expectations from the very beginning. It’s wonderful to know we’ve been able to provide the upgrade you were looking for. Thanks again for choosing HelpDesk—we’re excited to keep supporting your success! Warm regards, HelpDesk Team Noemi J. Senior Risk and Fraud Specialist Entertainment Used the software for: Less than 6 months ### "Overall good" August 18, 2025 3.0 Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. Pros I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. Cons I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list Review Source Response from Text December 12, 2025 Hello Noemi. Thank you for sharing your honest feedback. We’re glad to hear that you find canned templates helpful and that read receipts add value by letting you know when emails have been opened. We appreciate you pointing out the ticket assignment behavior when another agent responds, as well as your thoughts on the overall design. Constructive feedback like this is very important to us as we continue refining workflows, collaboration between agents, and the visual experience of the platform. Your comparison with other tools helps us better understand expectations and areas for growth. If you ever have questions or would like to share more detailed suggestions, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience. Best regards, HelpDesk Team JD JESSICA D. suporte Computer Games Used the software for: Less than 6 months ### "PERFECT , GOOD " March 27, 2026 5.0 My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 Pros Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 Cons Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. Review Source BA Bisola A. Content writing Marketing and Advertising Used the software for: I used a free trial ### "Simple, Efficient, and Reliable Customer Support Tool" March 31, 2026 4.0 Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better. Pros I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. Cons While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals. Review Source RB Richard B. Customer Service Agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "New User to Helpdesk" March 12, 2026 5.0 Up to now a positive experience and a solid platform for messaging both internal and external/private. Pros The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages Cons I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. Review Source VN Violetta N. VIP Customer support Gambling & Casinos Used the software for: 1-2 years ### "Excellent Service for Work " August 6, 2025 5.0 I am using it quite a long time and I can see all the upgrades that really making your work even more effective. I am not really using tasks a lot, but sometimes we do that for our new workers. What about security so never had problems Pros It is very comfortable to work, easy to contact customers via email/ticket system. Arranging the team is also very good for a big companies. Really nice price. Chat system is easy to use even with a huge customers and chats at the same time Cons Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client. Review Source Response from Text August 8, 2025 Hello Violetta! Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you find our system comfortable to work with, easy to manage for large teams, and great value for the price. It’s wonderful to know our chat and email/ticket features make connecting with customers smooth, even at high volumes. We also appreciate you pointing out the formatting issue when pasting messages — feedback like this helps us improve. We’re glad our ongoing upgrades have been making your work more effective, and it’s great to hear that security has never been a concern for you. Thank you for being a long-time user and for trusting us to support your work. We look forward to making your experience even better! Best, HelpDesk Team MC Mouatez C. Customer Support Specialist Human Resources Used the software for: Less than 6 months ### "A Reliable and Efficient Tool for Daily Support Needs" December 3, 2025 4.0 Overall, my experience with HelpDesk has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. Pros HelpDesk offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. Cons Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. Review Source Response from Text December 12, 2025 Hello Mouatez. Thank you for sharing your detailed feedback. We’re glad to hear that you find HelpDesk clean, intuitive, and efficient for tracking and managing tickets, and that features like notifications, automation, and responsive support have positively impacted your daily workflows. We also appreciate your insights regarding customization, reporting flexibility, and occasional delays during peak usage. Feedback like this is invaluable as we continue enhancing the platform to better support different team needs and improve performance. We’re pleased to know that, overall, HelpDesk has improved issue handling, team coordination, and productivity for you. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team RH Ron H. Client Relationship Management Information Technology and Services Used the software for: 1-2 years ### "Easy to Use, Intuitive." May 28, 2025 5.0 My overall experience with HelpDesk has been incredible, thus far. It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.). Pros I appreciate how intuitive it can be. I love the fact that it tracks all of the traffic in a concise, easy-to-read format. Cons I dislike the fact that you can't sort through HelpDesk tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.). This type of implementation would be essential in providing a little more fluidity with working through tickets/submissions. Review Source Response from Text May 29, 2025 Hello Ron! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find the platform intuitive and helpful in streamlining your workflow—especially when it comes to integrating with tools like HubSpot. We also truly appreciate your constructive feedback regarding ticket sorting by identifiers like subject lines or form types. Insights like yours help us better understand user needs and continuously improve the platform to serve you even better. Thanks again for being a part of the HelpDesk community. We're grateful to have you with us and are here to support you every step of the way. Warm regards, HelpDesk Team IV Ivan V. Customer Success Representative Gambling & Casinos Used the software for: Less than 6 months ### "Helpdesk: benefits and drawbacks " November 10, 2025 5.0 Pretty good so far, the learning curve wasn’t to complicated all. Team collaboration is also pretty good, it’s easy to assign tickets to each other. Pros I like how simple it’s is to navigate through the Helpdesk, like making it easier to track, prioritize, and manage issues Cons If tickets are misrouted or the system is too rigid, sometimes errors may occur. Also relying solely on tickets may reduce direct human interaction, which some customers prefer. Review Source Response from Text December 12, 2025 Hello Ivan. Thank you for sharing your feedback. We’re glad to hear that HelpDesk makes it easy to navigate, track, prioritize, and manage issues, and that team collaboration and ticket assignment have been working well for you. It’s great to know the learning curve felt manageable. We also appreciate your thoughtful comments about ticket routing, flexibility, and the importance of human interaction. Feedback like this helps us continue improving both workflows and the overall customer experience. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team JS Jazzmine S. Returns and Service Apparel & Fashion Used the software for: 2+ years ### "Great Collaborative Tool" October 8, 2025 5.0 Pros Being able to communicate across different teams to resolve internal issues. I interact with the tool the most when connecting to our tech team on internal issues that affect employees and customers and it is a great way for multiple people to report the same issue at once to bring attention to it. Cons I think the program is efficient. There can sometimes be delayed responses, but I think that is no fault to the helpdesk tool. Review Source Response from Text December 12, 2025 Hello Jazzmine. Thank you for sharing your feedback. We’re glad to hear that HelpDesk helps facilitate communication across different teams and makes it easier to collaborate on internal issues that impact both employees and customers. It’s great to know that the ability for multiple people to report the same issue adds value to your workflow. We also appreciate your understanding regarding occasional response delays and your recognition that this isn’t a limitation of the tool itself. Thank you for taking the time to share your experience and for using HelpDesk to support your team’s collaboration. Best regards, HelpDesk Team AR Antonio R. Client Experience Lead Furniture Used the software for: Less than 6 months ### "Newbie (But Enjoying it)" August 28, 2025 5.0 Overall the experience has been positive. We are on a trial period. Once the full company is engulfed in this system it will run seamless Pros Notification system of the tickets arriving to my gmail is seamless. I feel the way to close tickets and respond is also great. I'm new to the system but so far it works fantastic. Cons I would HelpDesk to increase attachment sizes. I work with alot of cad files and it would be helpful to add files of all sizes. Review Source Response from Text December 12, 2025 Hello Antonio. Thank you for sharing your experience! We’re glad to hear that the ticket notifications to your email are working seamlessly and that you find closing and responding to tickets straightforward. It’s great to know that even as a new user, the system has been working well for you so far. We appreciate your feedback regarding attachment size limits, especially for larger CAD files. This is valuable input and something we’ll take into consideration as we continue to improve the platform. We’re happy to hear your overall experience has been positive during the trial period, and we look forward to supporting your team as you continue using HelpDesk. Best regards, HelpDesk Team PJ Prajwal J. Customer success specialst Entertainment Used the software for: 6-12 months ### "Efficient ticket management tool" August 31, 2025 5.0 Pros The fact that navigating through tickets in simple, merging them, built in tags for tracking Able to use some canned responses Cons Not a lot to not like about with helpdesk Some things like visual appeal is something that can be worked on Review Source Response from Text December 12, 2025 Hello Prajwal. Thank you for your feedback! We’re glad to hear that you find ticket navigation simple and that features like merging tickets, built-in tags, and canned responses are helpful for your workflow. We also appreciate your suggestion regarding visual appeal. Feedback like this helps us continue improving both functionality and design to create an even better experience. Thank you for taking the time to share your thoughts and for using HelpDesk. Best regards, HelpDesk Team VR Verified Reviewer Marketing Strategist. Customer Support Management Consulting Used the software for: Less than 6 months ### "Great for a future relation with ticketing platform" January 20, 2025 4.0 Its been amazing so far, feel that i can trast them, mainly trusting that all of my gmails are sync with the tickets. Pros its quite intuitive to learn the basics. the help center with the chat is very fast and support team very helpful. it has very optimized sinc with your gmail accounts. Cons they are not running some feathers, mostly regarding the canned replies and email templates or rules. for example there is not much freedom to create rules regarding automatization, you need to follow their 4 or 5 rules available. Review Source Response from Text January 21, 2025 Hello! Thank you for taking the time to share your experience with us. We’re thrilled to hear that you find our platform intuitive and that our support team has been able to assist you effectively. We also appreciate your feedback on the features related to canned replies, email templates, and automation rules. We’re always working to improve, and your insights are valuable in helping us identify areas for enhancement. We’re excited that you trust us to keep your Gmail accounts in sync with your tickets, and we look forward to continuing to support you on your journey with our platform. Best regards, HelpDesk Team AR Alma R. Office Manager Real Estate Used the software for: 1-2 years ### "HelpDesk review " May 19, 2025 5.0 My overall experience with HelpDesk has been extraordinary so far. No complaints from it, like I mentioned before it's pretty smooth. Pros The HelpDesk is easy and smooth to navigate. Not complicated at all, this is a wonderful efficient work tool. Cons Nothing, all is pretty good, smooth and intuitive. Can't think of anything I don't like about the HelpDesk. Review Source Response from Text May 20, 2025 Hello Alma! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find it smooth, intuitive, and efficient to use. It's always encouraging to know that our platform is making your work easier and more enjoyable. We truly appreciate your kind words and support. If you ever have suggestions or ideas for improvement down the line, we're always here and happy to listen. Thanks again for being a valued user! Best regards, HelpDesk Team AR Adriana R. Customer Service rep Consumer Services Used the software for: Less than 6 months ### "User friendly and efficient " September 8, 2025 5.0 It has been great so far, I’m looking forward to new updates and features of the app and great website Pros Is very user friendly and very intuitive. Very easy to find the pages needed and add any necessary tags Cons Sometimes if it’s too busy it will become slower. Like if there are too many chats or emails to handle. Review Source Response from Text December 12, 2025 Hello Adriana. Thank you for your feedback! We’re glad to hear that you find the platform user-friendly and intuitive, and that navigating pages and adding tags is easy for you. It’s great to know your experience has been positive so far. We appreciate you pointing out the performance slowdowns during busy periods. This kind of feedback is very helpful as we continue working on optimizations and improvements. We’re excited that you’re looking forward to upcoming updates and new features, and we appreciate your continued support. Best regards, HelpDesk Team UN Unatji N. Live Chat Agent Telecommunications Used the software for: Less than 6 months ### "Best Helpdesk app" June 8, 2025 5.0 The application is very easy to use and great to understand, Id recommend it to the other businesses looking to use an easy app Pros Easy to use and efficient. the application is very easy to understand and easy to navigate into, the escalations and other departments. Cons Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared. Review Source Response from Text June 10, 2025 Hello Unatji, Thank you for your feedback. We truly appreciate you taking the time to share your experience with our helpdesk app. We're glad to hear that you find it easy to use, efficient, and helpful for navigating escalations and departmental tasks. We also value your honesty regarding the performance issues you've encountered. Please know that we're actively working to improve speed and stability, and your input helps us prioritize those enhancements. Thanks again for recommending us — it means a lot. We're committed to delivering an even better experience moving forward. Best regards, HelpDesk Team FE Felipe E. Customer Service Supervisor Consumer Goods Used the software for: 2+ years ### "My HelpDesk Review" March 12, 2025 4.0 I use it on an almost daily basis and so far, so good. Pros Once you figure it out, it is easy to use. Cons Takes a little time to get used to, like all new things. Review Source Response from Text March 17, 2025 Hello Felipe! Thank you for taking the time to share your thoughts. We’re happy to hear that once you got the hang of HelpDesk, it’s been easy to use and working well for you in your daily tasks. If there’s anything we can do to make your experience even better, we’d love to hear your thoughts! We’re always looking for ways to improve. Thanks again for being with us, and feel free to reach out anytime. Best regards, HelpDesk Team EL Emily L. CSA Telecommunications Used the software for: I used a free trial ### "Helpdesk Review" February 19, 2026 5.0 Good, would use again - I liked how it was a ticketing system instead of just an email system, customer seem to like it Pros Easy to navigate, and liked the notifications on the website - it was easy to go through the queries and and answer them Cons Felt like assigning different people should be colour coded, so you can see easily which message is assigned to you Review Source PK Phani K. CSM Computer & Network Security Used the software for: Less than 6 months ### "Clear and transparent" September 9, 2025 5.0 Pros Transparency. I have a complete view of all tickets so that my customers status is visible to me and my team. It makes our job easy. Cons nothing that I can think of. Maybe getting alerted in read only access makes it easier to other team members besides support to know what is going on when a ticket is closed. Review Source Response from Text December 12, 2025 Hello Phani! Thank you for your feedback! We’re glad to hear that the transparency of ticket visibility helps you and your team stay informed and makes your work easier. Providing a clear overview of ticket status is something we strongly value. We also appreciate your suggestion regarding alerts for team members with read-only access when tickets are closed. Feedback like this helps us identify opportunities to improve collaboration and visibility across teams. Thank you for taking the time to share your thoughts and for using HelpDesk. Best regards, HelpDesk Team TW Travis W. IT specialist Automotive Used the software for: Less than 6 months ### "First time user" December 18, 2025 4.0 So far so good. I am new to any ticketing system but this one seems to do everything I require from this type of system. Pros The overall ease of use and the efficiency at with I am able to follow, interact with and solve tickets . Cons When someone sends a "thank you" on a closed ticket and it reopens the ticket. But I am sure it would be easier to just ask users to not follow up with "thanks". Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.