--- title: "Zoobook EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoobook EHR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/185982/Zoobook-EHR/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Zoobook EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoobook EHR ## What is Zoobook EHR? Zoobook EHR is a modern, affordable, AI-powered electronic health record platform built exclusively for behavioral health, mental health, and addiction treatment providers — from outpatient and IOP programs to residential, inpatient, detox, and methadone/OTP clinics. Zoobook reflects the real workflows, documentation standards, and compliance demands of SUD treatment and mental health care. Integrated AI modules automate progress notes, session transcription, medication recommendations, and clinical documentation. Audit-ready and compliance-built engineered to produce clean, defensible documentation that holds up under Medicaid, Medicare, and private insurance audits. Pre-configured for all-state Medicaid, DMHAS, DOH regulations. Everything in one platform - bed management, client portal, telehealth, billing, lab integrations, HIN connectivity, clearinghouse integrations, and third-party APIs. Intuitive by design, clean interface, and logical workflows mean fast staff onboarding. ## What is Zoobook EHR used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 157 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoobook EHR?[Manage this product listing](https://www.g2.com/products/zoobook-ehr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoobook EHR 4.7 (157) VS. [4.4 (1,056)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (157) Ease Of Use 4.3 (860) Value For Money 4.6 (116) Value For Money 4.2 (787) Customer Service 4.8 (148) Customer Service 4.4 (764) ## Zoobook EHR alternatives [4.7 (830)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (340)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/) ## FAQs about Zoobook EHR Overview ### What problems does Zoobook EHR solve? Zoobook EHR solves billing interruptions caused by unusual funder authorization requirements, difficulty tracking staff appointments, and confusion navigating EHR workflows. Its organized modules, calendar, and billing tools help behavioral health providers, billing staff, supervisors, and administrative teams document work, monitor schedules, identify errors, and keep authorization-dependent claims moving. Answer based on 20 reviews Overview ### Which roles and teams benefit most from Zoobook EHR? Zoobook EHR is most used by therapists, counselors, and clinicians who document sessions, manage client records, and track treatment progress. Clinical and program directors oversee care delivery and supervision, while executive leaders, owners, and operations staff monitor practice administration. Case managers, interns, and group facilitators support coordinated client services and documentation. Answer based on 157 reviews Overview ### What company size and industries is Zoobook EHR built for? Zoobook EHR is designed for small Addiction, Mental Health, and Behavioral Health Treatment Providers, with 99% of reviewers from small businesses. Mental Health Care is the leading industry at 58%, followed by Health, Wellness and Fitness at 13% and Individual & Family Services at 8%. Midsize organizations account for 1% of reviewers. Answer based on 157 reviews Features and Usability ### What are the key features of Zoobook EHR? Zoobook EHR includes charting with customizable therapy-note templates and real-time client record updates, plus appointment scheduling with calendars, reminders, and billing triggers. Behavioral health workflows cover initial assessments, progress notes, treatment planning, and DSM-5-aligned diagnostic input. Medical billing connects to EHR information, while HIPAA Compliant coverage is also included. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Zoobook EHR integrate with? Zoobook EHR integrates with 1LIMS, connecting patient and lab workflow data through a single listed third-party platform. No other catalog integrations are provided in the available data. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoobook EHR? Zoobook EHR is generally straightforward for clinicians and beginners to electronic health records, with in-person, live online training, webinars, documentation, and videos available. Reviewers describe personalized, patient instruction and helpful recordings, while administrators configuring forms and teams learning detailed workflows or new users may need additional practice and periodic training. Answer based on 60 reviews Getting Started and Support ### What customer support options does Zoobook EHR offer, and how do users rate the experience? Zoobook EHR offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat assistance. Users generally describe support as friendly, responsive, and effective at resolving issues quickly, often within minutes. Some reviewers report earlier email delays, occasional training gaps, and a need to contact support for changes they would prefer to make themselves. Answer based on 63 reviews User interface ### Is Zoobook EHR easy to use and navigate? Zoobook EHR provides an organized, clinician-focused interface for client records, documentation, scheduling, and connected modules. Behavioral health teams often find everyday navigation easy after onboarding, while new users may need time to learn the many tabs and chart pathways. Some users also report extra clicks, crowded screens, and less intuitive medical-record views. Answer based on 26 reviews ## Who uses Zoobook EHR? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Zoobook EHR supports all three features that reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare providers protect sensitive patient information, maintain complete and organized medical records, and document care accurately, allowing teams to improve compliance, support better clinical decisions, and manage daily workflows more efficiently. HIPAA Compliant 4.8 (84) 58.33% of 84 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.7 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.7 (84) 54.76% of 84 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 4.8 (48) 47.92% of 48 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Appointment Scheduling 4.6 (82) 57.32% of 82 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Initial Assessments 4.7 (69) 59.42% of 69 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Zoobook EHR 30 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - E-Prescribing: Transmit prescriptions to pharmacies electronically - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Telemedicine: Meet with patients remotely - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.6 (157) 4.6 Based on 157 reviews ## Pricing Value for money 4.6 (116) Free Trial Basic Contact the Vendor It includes: - Contact the Vendor Value for money 4.6 (116) 4.6 Based on 116 reviews ## Integrations [ 1LIMS](https://www.capterra.com/p/176436/1LIMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (148) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (148) 4.8 Based on 148 reviews ## User reviews Overall rating 4.7 Based on 157 reviews Filter by rating Counts reflect reviews available in this feed. 5(117) 4(29) 3(11) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO Used the software for: 1-3 years ### "Review from an SUD provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2026 Zoobook has been great to work with, the team is very easy to get ahold off. \[sensitive content hidden\] goes out of his way to make sure all of our problems are addressed right away. Highly Recommend. Pros Zoobooks has made everything user friendly, it has everything we need as an SUD facility to operate efficiently. Cons Making custom note templates is not very easy. They have many templates to choose from, however trying to create your own has been challenging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medical Billing Supervisor Used the software for: 1-3 years ### "Amazing!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Excellent! I'm still to learning how use all the features that Zoobook has, and every day, I love more this EHR. Pros Customer Support, value for money, fearures. I love the integration of Clinical, Medical Record, Administration, Billing, group Curriculum...just in one EHR. Cons At this moment I don't find something that I don’t like least, because if we need add or personalize the system for our daily base, customers support team work with us to find a solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 1-3 years ### "Great experience working with Zoobook " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 Great experience working with \[sensitive content hidden\] and Zoobook systems ! I recommend any behavioral health organizations looking for an EHR to consider Zoobook. Pros Zoobook support is always prompt and effective. Whenever we have issues they respond extremely fast and solve the problem quickly. Cons Initially Zoobook couldn’t accommodate for an unusual authorization requirement we have with our primary funder. Zoobook developed a custom solution that allows us to meet this authorization process with no issues or interruptions with our billing tasks. \[sensitive content hidden\] especially, is our GoTo resource; he finds solutions to every problem we encounter Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Office Manager Used the software for: 1-3 years ### "Owner/ Office Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2026 It has been good overall. We are still waiting for some features we requested a long time ago. However, we have been able to easily navigate the software. We really appreciate the fast response we obtain every time we contact customer services Pros Fast response from Customer Service Customize features Value for money is acceptable Easy claim generation process Cons Not able to generate professional reports for clients. Sometimes it seems like the customer support lacks training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinical Director Used the software for: Less than 1 year ### "We love Zoobook!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 It was a good experience overall. I really enjoyed working with Trina as she was very helpful and personable. Pros It's laid out well and is customizable. I like that it has a happy appearance to make use of the system fun. Cons It was a little buggy with the form builder and repeated information where I had to recreate the form and delete extra added items that I didn't put on there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Case Manager Used the software for: Less than 1 year ### "Great Training! User Friendly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 The training I received was wonderful and very informative. The Zoobook set up was quite easy to understand from the training and I am confident I can apply what I learned from the training into use when I enter Zoobook myself. Pros The setup seems very user friendly and makes it less complicated to use and input client or user information. Cons There was nothing I liked least about it except maybe sometimes it's a little slow but that could just be a connection error in the computer itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinical Director Used the software for: 3-5 years ### "New Life Strategies Zoobook review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 My experience with Zoobook has been outstanding. The system is reliable, efficient, and tailored to the real-world needs of behavioral health providers. What truly sets Zoobook apart is the customer support—especially \[sensitive content hidden\], our point of contact. \[sensitive content hidden\] is exceptional: his response time is lightning-fast, and he genuinely cares about his customers. He listens, follows through, and treats every question or concern with urgency and respect. That level of service is rare and deeply appreciated. Pros Zoobook’s AI-powered documentation system is a game changer. The note-writing assistant is intuitive, fast, and remarkably accurate—it understands clinical nuance and helps streamline documentation without sacrificing quality. It’s the best I’ve seen in any behavioral health EHR. The platform itself is user-friendly, responsive, and clearly designed with clinicians in mind. Cons Honestly, there’s very little to critique. If I had to choose, I’d say the learning curve for some of the more advanced features could be steep for new users—but the support team more than makes up for it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Director-Substance Abuse Counselor Used the software for: 3-5 years ### "Good experiences with Zoobook" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2024 The representatives have always been helpful and quick to resolve concerns. Pros The prompt response to my email request and the prompt action applied. Cons It took me some time to learn the ins and outs of Zoobook. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Zoobook is the BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 Overall experience has been great from the beginning. Everyone is patient, understanding and efficient and ensure our needs are met. Pros Support is outstanding. Our needs are met timely. Support team is quick to respond. \[sensitive content hidden\] is always available when additional support is needed to explain and walk us through a problem. Cons System is slow at times, not sure if it is Zoobook or my Wi Fi. This tends to happen when doing the billing. I have just become accustomed to waiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HR Director, CFO Used the software for: 1-3 years ### "Zoobook Pros/Cons" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 20, 2023 It has been a difficult roll-out. Zoobook has been good about adapting the program to fit what we need. They were the only software willing to make changes for our unique practice. Pros Web-based format Teams' willingness to adapt program to meet our needs Cons Difficult to set up - needs to be simplified Not yet able to get the reports I need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/185982/Zoobook-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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