# Zoobook EHR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoobook EHR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/185982/Zoobook-EHR --- # Zoobook EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoobook EHR ## What is Zoobook EHR? Zoobook EHR is a modern, affordable, AI-powered electronic health record platform built exclusively for behavioral health, mental health, and addiction treatment providers — from outpatient and IOP programs to residential, inpatient, detox, and methadone/OTP clinics. Zoobook reflects the real workflows, documentation standards, and compliance demands of SUD treatment and mental health care. Integrated AI modules automate progress notes, session transcription, medication recommendations, and clinical documentation. Audit-ready and compliance-built engineered to produce clean, defensible documentation that holds up under Medicaid, Medicare, and private insurance audits. Pre-configured for all-state Medicaid, DMHAS, DOH regulations. Everything in one platform - bed management, client portal, telehealth, billing, lab integrations, HIN connectivity, clearinghouse integrations, and third-party APIs. Intuitive by design, clean interface, and logical workflows mean fast staff onboarding. ## What is Zoobook EHR used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 156 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $120 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoobook EHR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoobooksystems.com&name=Zoobook EHR) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoobook EHR 4.7 (156) VS. [4.8 (524)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price $120 Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (156) Ease Of Use 4.6 (524) Value For Money 4.5 (115) Value For Money 4.7 (465) Customer Service 4.8 (147) Customer Service 4.8 (499) ## Zoobook EHR alternatives [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (1,050)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (967)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/) ## FAQs about Zoobook EHR Overview ### What problems does Zoobook EHR solve? Zoobook EHR solves slow clinical documentation, scattered client information, and difficult care coordination by combining notes, scheduling, billing, telehealth, forms, and records in one system. Behavioral health clinicians, substance abuse programs, administrators, and billing teams benefit from faster onboarding, easier daily navigation, customizable workflows, and responsive support when issues arise. Answer based on 121 reviews Overview ### Which roles and teams benefit most from Zoobook EHR? Zoobook EHR is most used by therapists, counselors, and other behavioral health clinicians who manage documentation, treatment plans, and client scheduling. Clinical directors, supervisors, and program leaders use it to oversee care delivery and compliance, while executives and office administrators rely on it for operational visibility, coordination, and practice management. Answer based on 156 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Zoobook EHR built for? Zoobook EHR is built for small behavioral health providers, with 99% of reviewers from small businesses and 58% in mental health care. It serves addiction, mental health, and behavioral health treatment organizations, with additional use in health, wellness and fitness at 13% and individual and family services at 8%, especially for mental health. Answer based on 156 reviews Features and Usability ### What are the key features of Zoobook EHR? Zoobook EHR includes core behavioral health tools like appointment scheduling, charting, progress notes, treatment planning, and telemedicine. Reviewers also highlight differentiators such as customizable forms and widgets, integrated medical billing with claims management, and connected client records that support documentation, scheduling, and coordination in one system. Answer based on 60 reviews Limitations ### Does Zoobook EHR have bugs or reliability issues? Zoobook EHR works reliably for many practices, and support usually fixes problems quickly when issues appear. Clinics often describe only minor glitches and responsive help through email or meetings, but some teams mention intermittent bugs, occasional lost or unsaved work, and approval rules that can slow note corrections. Answer based on 19 reviews Integrations ### Which third-party tools and platforms does Zoobook EHR integrate with? Zoobook EHR integrates with 0-1 Software and 1LIMS. Answer based on 4 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoobook EHR? Zoobook EHR is fairly easy to onboard for clinicians and beginners, who often describe the system and training as clear, patient, and easy to follow. Training is available in person, live online, webinars, videos, and documentation. Admins and less tech-savvy users may need more time, especially during rollout and configuration. Answer based on 60 reviews Getting Started and Support ### What customer support options does Zoobook EHR offer, and how do users rate the experience? Zoobook EHR offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, courteous, and helpful, with strong training and follow-through. Some note earlier delays, occasional communication gaps around updates, and frustration when simple record changes require contacting support. Answer based on 59 reviews Features and Usability ### Is Zoobook EHR easy to use and navigate? Zoobook EHR feels easy to use for many clinicians, with organized records, clear modules, and mobile-friendly navigation. Behavioral health teams often find charting, scheduling, and documentation straightforward after some training, though beginners may face a learning curve, crowded screens, extra clicks, and occasional difficulty viewing medical information quickly. Answer based on 25 reviews ## Who uses Zoobook EHR? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 146 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 146 reviews Health & Medical 35% Health & Medical 35% Administrative 29% Consulting 4% Customer Services & Support 4% Others 29% Top industries Based on 146 reviews Mental Health Care 74% Individual & Family Services 10% Health, Wellness and Fitness 6% Non-Profit Organization Management 6% Other 4% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.7 (83) 54.22% of 83 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.8 (83) 57.83% of 83 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Scheduling 4.6 (82) 57.32% of 82 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Initial Assessments 4.7 (69) 59.42% of 69 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Treatment Planning 4.6 (56) 64.29% of 56 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress EMR/EHR 4.7 (55) 52.73% of 55 reviewers that rated this feature as important or highly important Create and securely store digital patient records Zoobook EHR 30 features Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Tools that provide relevant information at specific times to support judgments and courses of action Transmit prescriptions to pharmacies electronically Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Compliant with HIPAA, which sets standards for sensitive patient data protection Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Receive lab results electronically Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider For practices with multiple providers Certified for healthcare IT products based on the results from ONC-ATL Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Meet with patients remotely Tools to help therapists document, record, and recall patient encounters Create treatment plans that document interventions and outcomes to track patient progress Get Advice We can help you find the software with the features you need. Features 4.6 (156) 4.6 Based on 156 reviews ## Pricing Value for money 4.5 (115) Free Trial Basic $120.00 Per Month Value for money 4.5 (115) 4.5 Based on 115 reviews ## Integrations [ 1LIMS](https://www.capterra.com/p/176436/1LIMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (147) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (147) 4.8 Based on 147 reviews ## User reviews Overall rating 4.7 Based on 156 reviews Filter by rating 5(116) 4(29) 3(11) 2(0) 1(0) Mentioned topic Sorted by most recent Bobby A. IT Manager Health, Wellness and Fitness ### "Great experience working with Zoobook " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Great experience working with \[sensitive content hidden\] and Zoobook systems ! I recommend any behavioral health organizations looking for an EHR to consider Zoobook. Pros Zoobook support is always prompt and effective. Whenever we have issues they respond extremely fast and solve the problem quickly. Cons Initially Zoobook couldn’t accommodate for an unusual authorization requirement we have with our primary funder. Zoobook developed a custom solution that allows us to meet this authorization process with no issues or interruptions with our billing tasks. \[sensitive content hidden\] especially, is our GoTo resource; he finds solutions to every problem we encounter Switched from [ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/) Zoobook seems to have more features and enhancements. Alternatives considered [myEvolv](https://www.capterra.com/p/209717/myEvolv/) Reasons for choosing Zoobook EHR Affordability. Features. Ease of use. References. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jennys Harlen R. Medical Billing Supervisor Mental Health Care ### "Amazing!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Excellent! I'm still to learning how use all the features that Zoobook has, and every day, I love more this EHR. Pros Customer Support, value for money, fearures. I love the integration of Clinical, Medical Record, Administration, Billing, group Curriculum...just in one EHR. Cons At this moment I don't find something that I don’t like least, because if we need add or personalize the system for our daily base, customers support team work with us to find a solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Andres A. Owner Office Manager Mental Health Care ### "Owner/ Office Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2026 It has been good overall. We are still waiting for some features we requested a long time ago. However, we have been able to easily navigate the software. We really appreciate the fast response we obtain every time we contact customer services Pros Fast response from Customer Service Customize features Value for money is acceptable Easy claim generation process Cons Not able to generate professional reports for clients. Sometimes it seems like the customer support lacks training. Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) Not able to restrict to providers claim compensation Poor customer service Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reasons for choosing Zoobook EHR Able to remove access to providers regarding claim compensation Fast customer services easy billing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hi Andres, Thank you for taking the time to share your feedback with us. We truly appreciate your input. Your comments regarding the professional reports feature have been noted and shared with our Product Team for review and consideration as part of our ongoing platform improvements. Feedback like yours is invaluable in helping us continue to enhance Zoobook and better serve our clients. Thank you again for your time and support. — The Zoobook Team JM Jordan M. Clinical Director Mental Health Care ### "We love Zoobook!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 It was a good experience overall. I really enjoyed working with Trina as she was very helpful and personable. Pros It's laid out well and is customizable. I like that it has a happy appearance to make use of the system fun. Cons It was a little buggy with the form builder and repeated information where I had to recreate the form and delete extra added items that I didn't put on there. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) They were difficult to work with, not very responsive to our needs, and would not make the changes we needed. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing Zoobook EHR You responded fast and we liked what Zoobook had to offer making it user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kimberly L. Case Manager Non-Profit Organization Management ### "Great Training! User Friendly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 The training I received was wonderful and very informative. The Zoobook set up was quite easy to understand from the training and I am confident I can apply what I learned from the training into use when I enter Zoobook myself. Pros The setup seems very user friendly and makes it less complicated to use and input client or user information. Cons There was nothing I liked least about it except maybe sometimes it's a little slow but that could just be a connection error in the computer itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Deborah W. Clinical Director Mental Health Care ### "New Life Strategies Zoobook review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 My experience with Zoobook has been outstanding. The system is reliable, efficient, and tailored to the real-world needs of behavioral health providers. What truly sets Zoobook apart is the customer support—especially \[sensitive content hidden\], our point of contact. \[sensitive content hidden\] is exceptional: his response time is lightning-fast, and he genuinely cares about his customers. He listens, follows through, and treats every question or concern with urgency and respect. That level of service is rare and deeply appreciated. Pros Zoobook’s AI-powered documentation system is a game changer. The note-writing assistant is intuitive, fast, and remarkably accurate—it understands clinical nuance and helps streamline documentation without sacrificing quality. It’s the best I’ve seen in any behavioral health EHR. The platform itself is user-friendly, responsive, and clearly designed with clinicians in mind. Cons Honestly, there’s very little to critique. If I had to choose, I’d say the learning curve for some of the more advanced features could be steep for new users—but the support team more than makes up for it. Switched from [Checkpoint EHR](https://www.capterra.com/p/195586/Checkpoint-EHR/) We made the switch to Zoobook EHR because we needed a system that truly understands the complexities of behavioral health documentation, compliance, and workflow. Zoobook stood out for its AI-powered note-writing assistant, which dramatically reduces documentation time while preserving clinical integrity. The platform is built for real-world providers—not just coders or administrators—which makes it intuitive and efficient.Another major factor was the exceptional customer support. \[sensitive content hidden\], our contact at Zoobook, has been phenomenal. His response time is unmatched, and he genuinely cares about his customers. He listens, follows through, and treats every issue like it matters. That level of service made the transition smooth and gave us confidence that we were choosing a long-term partner—not just a software vendor. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) [Noteable](https://www.capterra.com/p/203725/Noteable/) [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) Reasons for choosing Zoobook EHR We chose Zoobook EHR because it offered the best combination of behavioral health specialization, compliance readiness, and responsive support. While we considered several other platforms—including Epic, Noteable, Carepatron, EHR Your Way, and SimplePractice—none matched Zoobook’s ability to integrate clinical documentation, scheduling, billing, and compliance in one streamlined system.A major factor in our decision was Zoobook’s recent launch of its AI-powered documentation assistant, which went live about a month ago. This feature has already transformed our workflow. It helps clinicians write notes faster, with better structure and clinical accuracy, while reducing burnout and improving compliance. The AI understands behavioral health language and adapts to different documentation styles, which is a huge advantage.Another key reason was the exceptional customer service—especially from \[sensitive content hidden\], our point of contact. His response time is outstanding, and he genuinely cares about his customers. He’s proactive, knowledgeable, and treats every inquiry with urgency and respect. That level of support made the transition smooth and gave us confidence that we were choosing a long-term partner, not just a software vendor.Would you like this adapted for a testimonial, grant proposal, or internal report? I can tailor the tone and format to fit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sean B. COO Health, Wellness and Fitness ### "I am very pleased with Zoobook EHR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2025 My overall experience with Zoobook EHR and the support staff has been a very positive experience. I will recommend Zoobook EHR to anyone who is in need of utilizing an electronic health record application. Pros I am very pleased with the excellent client/customer support. Zoobook is a robust EMR an is a wonderful value for the cost. Cons While I see the value in the pop up reminders upon logging into Zoobook, I sometimes find them being a little annoying. That being said, its a small annoyance and is easily overlooked. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Dr. W. Mental Health Clinician Mental Health Care ### "A Comprehensive EHR Database System!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 The most comprehensive EHR database system that I've used yet. I look forward to my continued exploration of its varied features. Pros Zoobook is very user-friendly, intuitive, and reliable—making documentation smooth, fast, and efficient. Cons There isn't anything that I liked least about Zoobook at this time. I find it to be a very comprehensive EHR database system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sharon A. Office Manager Mental Health Care ### "Zoobook is the BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2025 Overall experience has been great from the beginning. Everyone is patient, understanding and efficient and ensure our needs are met. Pros Support is outstanding. Our needs are met timely. Support team is quick to respond. \[sensitive content hidden\] is always available when additional support is needed to explain and walk us through a problem. Cons System is slow at times, not sure if it is Zoobook or my Wi Fi. This tends to happen when doing the billing. I have just become accustomed to waiting. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [Checkpoint EHR](https://www.capterra.com/p/195586/Checkpoint-EHR/) Reasons for choosing Zoobook EHR Price, function, ease of use and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Ewan C. Billing and Accounts Administrator Telecommunications ### "Zoobook ehr encompassed billing, records and complianc, for our health-partner clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 22, 2025 For customers, it made compliance cleaner and reimbursements faster. For us less support tickets came in as their workflows were finally synced between clinical and billing teams. Pros We were able to recently on-board a health care partner to Zoobook EHR, and billing-wise, it was cake easy. It manages insurance claims, authorizations and service documentation all in one. Cons It's not as easy to customize it for non-behavioral health settings, and reporting should be a bit more flexible when dealing with multiple facilities or billing departments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2025 Dear Ewan, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Zoobook offers customization for almost all sections and forms. You may send an email to our support team at Support@zoobooksystems.net, and the team will be more than happy to assist you. Thank you, Zoobook Team [View all Reviews](https://www.capterra.com/p/185982/Zoobook-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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