# Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews --- Zoobook EHR 4.7 (152) [View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Zoobook EHR Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews GB Greg B Program AdministratorMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I also like the auto save feature, which reloads a page that may have not been saved.“ May 8, 2025 SB Sean B COOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “While I see the value in the pop up reminders upon logging into Zoobook, I sometimes find them being a little annoying. “ October 29, 2025 JA Jocelyn A Business ManagerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes you can be so swamped with work and projects you might forget something pivotal that you learned during your training session and having the recordings is such a life saver.“ May 6, 2025 EC Ewan C Billing and Accounts AdministratorTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “It's not as easy to customize it for non-behavioral health settings, and reporting should be a bit more flexible when dealing with multiple facilities or billing departments.“ June 22, 2025 DW Deborah W Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The platform itself is user-friendly, responsive, and clearly designed with clinicians in mind.“ November 5, 2025 Ds Desiree s quality assuranceNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “too many tabs need to be opened for functions; the customer service is mostly via email and cannot move straight to phone call which makes it time consuming and a waste of time at times during a busy work day“ February 13, 2025 SR Sonya R IBHS Case ManagerChild Day Care Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I specifically like the option where at the bottom of any page support can be emailed quite quickly.“ June 2, 2025 KL Kimberly L Case ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “There was nothing I liked least about it except maybe sometimes it's a little slow but that could just be a connection error in the computer itself.“ December 4, 2025 ## Showing most helpful reviews Showing 1-25 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HC Holly C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this system!" August 23, 2024 5.0 I have frustrated myself at time, but it's really wonderful once you learn the system. Pros Once fully understood, it's easy to use and customizable. \[sensitive content hidden\] is a great teacher!! Cons Not being tech savvy, I have struggled in areas, that later I discovered through great training by \[sensitive content hidden\], that there is nothing I dont like about it! Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) It was not set up for IOP programs and difficult to make work for our business Review Source KG Kathryn G. Director of Recovery Services Individual & Family Services Used the software for: 1-2 years ### "Cape Assist Review" September 17, 2024 5.0 I do love the product more than any other EHR that I have used and tell everyone that it is the best one on the market! Pros It is very user friendly. I love that I can easily sign off on notes and it is easy to use for all users. Cons There have been some recent issues with the fact that if you put an email in the email field, if automatically creates a client profile. We do not want this feature and it continues to be a problem. We asked for this to be deleted and it has been almost 2 months and this still has not been completed and we are still not able to use the email field bc if we do, it creates a client portal. Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/)[AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Zoobooks was a better product and I did not like the others Review Source TH Tears H. Program Director Mental Health Care Used the software for: Less than 6 months ### "Program Director" October 29, 2024 3.0 Pros I am just learning about it and getting familiar with it. So far so good Cons Seems very clicky. Seems easy to navigate, again I am getting familiar with it . Review Source PK Pia K. Therapist Mental Health Care Used the software for: Less than 6 months ### "Pia's review" December 16, 2024 5.0 \[sensitive content hidden\] was great, patient and able to answer my questions Pros Very through and rady to use. I think i like this platform the best. Cons So fsr do good. No immediate concerns about Zoozbook platform. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) The agency changed the platform. On their own Review Source KP Katy P. CEO Mental Health Care Used the software for: Less than 6 months ### "Everyone should have this!!" November 5, 2024 5.0 Incredible system that is exactly what's been missing from EHR's Pros User friendly and very inclusive. Intuitive system Cons I really cannot think of anything at all Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/) Reason for choosing Zoobook EHR More intuitive and the ease of populating information Review Source JM Juquilla M. Office Personnel Mental Health Care Used the software for: 1-2 years ### "Zoobook Feedback" September 4, 2024 4.0 Pros I like how easy the system is to use and the customer support. Cons The lack of items that we can change in the system. Reason for choosing Zoobook EHR Their prices was higher for the same products. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Zoobook did not have as many difficulties as our previous platform. Review Source SA Sharon A. Office Manager Mental Health Care Used the software for: 2+ years ### "Zoobook is the BEST" October 17, 2025 5.0 Overall experience has been great from the beginning. Everyone is patient, understanding and efficient and ensure our needs are met. Pros Support is outstanding. Our needs are met timely. Support team is quick to respond. \[sensitive content hidden\] is always available when additional support is needed to explain and walk us through a problem. Cons System is slow at times, not sure if it is Zoobook or my Wi Fi. This tends to happen when doing the billing. I have just become accustomed to waiting. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Checkpoint EHR](https://www.capterra.com/p/195586/Checkpoint-EHR/) Reason for choosing Zoobook EHR Price, function, ease of use and support Review Source SB Sean B. COO Health, Wellness and Fitness Used the software for: 2+ years ### "I am very pleased with Zoobook EHR" October 29, 2025 4.0 My overall experience with Zoobook EHR and the support staff has been a very positive experience. I will recommend Zoobook EHR to anyone who is in need of utilizing an electronic health record application. Pros I am very pleased with the excellent client/customer support. Zoobook is a robust EMR an is a wonderful value for the cost. Cons While I see the value in the pop up reminders upon logging into Zoobook, I sometimes find them being a little annoying. That being said, its a small annoyance and is easily overlooked. Review Source EC Ewan C. Billing and Accounts Administrator Telecommunications Used the software for: 2+ years ### "Zoobook ehr encompassed billing, records and complianc, for our health-partner clients." June 22, 2025 5.0 For customers, it made compliance cleaner and reimbursements faster. For us less support tickets came in as their workflows were finally synced between clinical and billing teams. Pros We were able to recently on-board a health care partner to Zoobook EHR, and billing-wise, it was cake easy. It manages insurance claims, authorizations and service documentation all in one. Cons It's not as easy to customize it for non-behavioral health settings, and reporting should be a bit more flexible when dealing with multiple facilities or billing departments. Review Source Response from Zoobook Systems June 24, 2025 Dear Ewan, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Zoobook offers customization for almost all sections and forms. You may send an email to our support team at Support@zoobooksystems.net, and the team will be more than happy to assist you. Thank you, Zoobook Team KL Kimberly L. Case Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Training! User Friendly!" December 4, 2025 5.0 The training I received was wonderful and very informative. The Zoobook set up was quite easy to understand from the training and I am confident I can apply what I learned from the training into use when I enter Zoobook myself. Pros The setup seems very user friendly and makes it less complicated to use and input client or user information. Cons There was nothing I liked least about it except maybe sometimes it's a little slow but that could just be a connection error in the computer itself. Review Source SC Shameka C. Therapist Professional Training & Coaching Used the software for: 6-12 months ### "Review of Zoobooks EHR" August 27, 2024 4.0 Fairly new to using the software, haven't had much experience. It takes a little getting use to as with any EHR changes Pros Ability to back date notes, easy log in with two factor authentication, dashboard is a nice feature Cons Can be a little difficult to navigate for beginners using EHR Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Company decision to make the switch trying to find better product Review Source MP Mark P. Therapist Mental Health Care Used the software for: I used a free trial ### "Training on system use" August 15, 2024 5.0 Pretty good so far. I am still learning but feel more comfortable Pros Ease of workflow and ability to connect documents Cons Just getting accustomed to find everything initially Switched from [ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/) My company switched to Zoobook and I am converting over as well Review Source CD Caryn D. Registered Mental Health Counselor Intern Mental Health Care Used the software for: Less than 6 months ### "Excellent trainer, excellent product!" July 8, 2024 5.0 It was a pleasant and enjoyable experience learning about what I believe is going to be an excellent tool for our practice. The trainer was excellent! Pros Very user friendly and the trainer was fantastic. Cons I cannot think of a single thing that I did not like! Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) Business manager and Clinical Director felt that Zoobooks was a better fit for the practice. Review Source EH Enzer H. Behavioral Therapist Mental Health Care Used the software for: Less than 6 months ### "Behavioral Therapist" May 28, 2025 4.0 I had a good experience. I saw Mark enter dashboard, PHI Disclosure, Clients Information and appmnt. Pros I like the overview that was presented. I appreciated the 1:1 training. The demonstration was helpful. Cons I wish I was able to navigate in zoobook myself during the training. My training was @ 6:15 PM, that was a little late. Review Source Response from Zoobook Systems May 29, 2025 Dear Enzer, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Rest assured, we will consider your suggestion and forward it to our teams for further evaluation. Thank you once again for helping us improve. Thank you, Zoobook Team JP Jamie P. Clinical Director Mental Health Care Used the software for: 2+ years ### "review of zoobook" December 3, 2024 5.0 great tools to make our own forms easy to navigate great customer service Pros prompt response easy to navigate Able to import our forms into system if we would like. Cons in the beginning the lack of response was an issue- but now this is not an issue. Review Source kF kyle F. clinical director Hospital & Health Care Used the software for: 6-12 months ### "great customer services " January 28, 2025 5.0 Great and fast customer service and fast response time Pros Its easy to use. Customer services is great at responding quickly. Cons there are a lot of features that I am still learning. Review Source ML Marco L. Community Coordinator Mental Health Care Used the software for: Less than 6 months ### "This training is highly recommended, I just would suggest to hold in person training for individuals that may not be able to comprehend virtual." January 17, 2025 5.0 My overall experience was great, have a better understanding how to operate because I had no clue before the training. Pros That each module was broking down how to use in simple terms. Cons That it wasn't hands on, meaning in person. Review Source DM Djola M. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Clinical Director" February 3, 2025 5.0 positive for the most part the team is very responsive Pros The accessibility, and easy to navigate. Cons nothing at this time, the EHR meets our agencies needs Review Source MeG Maria e G. Peer Group Leader Mental Health Care Used the software for: Less than 6 months ### "Excellent information " April 15, 2025 5.0 The presenter was very polite and went a good speed with the information. She asked if there were any questions as before continuing. Pros The system is very detailed and has convenient options for adding details into the forms. Cons I would have liked to be able to practice hands on to familiarize with the forms. Review Source YW Yolonda W. Mobile Therapist Mental Health Care Used the software for: Less than 6 months ### "Efficient." February 5, 2025 5.0 I rate the overall application of this app a 9.5 out of 10. Support staff is very courtesy and understanding of clients/consumer needs. Zoobook is a moving system, once you learn the parts, it operates as a well oilded machine! It is very effective and efficient to use. Pros It is an easy application to implement for beginners of electronic health records and is able to use with minimal effort. Cons I have no concerns at this time and would recommend it too others. Review Source AE Adrienne E. intake coordinator Mental Health Care Used the software for: I used a free trial ### "Easy to use" December 14, 2024 5.0 The experince with the representative was positive Pros easy to understand it will just take practice Cons All areas dont apply to me, but it will just take practice Review Source TM Todd M. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Easy to use EHR" October 30, 2024 5.0 Easy to use, create and navigate, and its integrated Pros Intuitive, easy to navigate, integrated. Cons I have no comments on what to improve at this time. Review Source MM Madison M. MSW Intern Mental Health Care Used the software for: Less than 6 months ### "ZooBook Training" January 31, 2025 4.0 Good so far, the training was helpful and organized. Pros I like and appreciate that each module was broken down. It was organized very well. Cons I think I just have to get used to the system! Review Source CD Corlisha D. Counselor Intern E-Learning Used the software for: Less than 6 months ### "Good Training " December 4, 2024 5.0 I had a great experience. The trainer was clear and patient Pros I like everything about ZooBook. It seems like everything will be easy to find and I know that if I need support I will have support. Cons I just have to get used to using Zoobook so that I can familiarize it. Review Source CF Carolyn F. Therapist Mental Health Care Used the software for: Less than 6 months ### "So great and easy to understand!!" January 22, 2025 5.0 The Zoobook EHR is very user friendly and their responsiveness makes this therapeutic process so much easier to navigate Pros The easiness of the website and how seamless it is. Cons There was nothing I did not like about Zoobook EHR Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.