# Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews --- Zoobook EHR 4.7 (156) [View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 13th, 2026 # Reviews of Zoobook EHR Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews GB Greg B Program AdministratorMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I also like the auto save feature, which reloads a page that may have not been saved.“ May 8, 2025 JM Jordan M Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a little buggy with the form builder and repeated information where I had to recreate the form and delete extra added items that I didn't put on there.“ May 8, 2026 MG Maria e G Peer Group LeaderMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The system is very detailed and has convenient options for adding details into the forms.“ April 15, 2025 Jennys Harlen R Medical Billing SupervisorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “At this moment I don't find something that I don’t like least, because if we need add or personalize the system for our daily base, customers support team work with us to find a solution.“ May 26, 2026 AA Andres A Owner Office ManagerMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “However, we have been able to easily navigate the software.“ May 26, 2026 EC Ewan C Billing and Accounts AdministratorTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “It's not as easy to customize it for non-behavioral health settings, and reporting should be a bit more flexible when dealing with multiple facilities or billing departments.“ June 22, 2025 JA Jocelyn A Business ManagerMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes you can be so swamped with work and projects you might forget something pivotal that you learned during your training session and having the recordings is such a life saver.“ May 6, 2025 Ds Desiree s quality assuranceNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “too many tabs need to be opened for functions; the customer service is mostly via email and cannot move straight to phone call which makes it time consuming and a waste of time at times during a busy work day“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Charlotte L. Assistant Director-Substance Abuse Counselor Mental Health Care Used the software for: 2+ years ### "Good experiences with Zoobook" August 23, 2024 5.0 The representatives have always been helpful and quick to resolve concerns. Pros The prompt response to my email request and the prompt action applied. Cons It took me some time to learn the ins and outs of Zoobook. Review Source LS Laverne S. Billing Supervisor Mental Health Care Used the software for: Less than 6 months ### "Billing training in ZooBook" December 10, 2024 5.0 I was very comfortable in my training and the different areas today. I look forward to learning and working in the system in the future. Pros It provides ease of working within the program. It doesn't appear to be difficult to learn the program and how to operate the different areas. Cons Because I haven't worked in the system in great amount of time I can't state any negative issues at this time. Review Source TH Tears H. Program Director Mental Health Care Used the software for: Less than 6 months ### "Program Director" October 29, 2024 3.0 Pros I am just learning about it and getting familiar with it. So far so good Cons Seems very clicky. Seems easy to navigate, again I am getting familiar with it . Review Source NC Nadia C. Manager Mental Health Care Used the software for: 6-12 months ### " Very Helpful" November 4, 2024 5.0 Very good very comprehensive and as the agency becomes more comfortable with it it will save us time Pros It’s a comprehensive system and very helpful Cons None that I can think of at this time getting used to it Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Zoobook EHR Became it is comprehensive and had the best support options Review Source PK Pia K. Therapist Mental Health Care Used the software for: Less than 6 months ### "Pia's review" December 16, 2024 5.0 \[sensitive content hidden\] was great, patient and able to answer my questions Pros Very through and rady to use. I think i like this platform the best. Cons So fsr do good. No immediate concerns about Zoozbook platform. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) The agency changed the platform. On their own Review Source RG Rachel G. Director of Operations Medical Practice Used the software for: 2+ years ### "Agape Counseling" September 13, 2024 5.0 I'm very happy we decided to go with Zoobook as our EHR Pros Its easy to use and anytime I need help I know I can simply send an email and my request is usually taken care of in minutes Cons In my opinion, there are a lot of unnecessary items found in a clients profile page or when saving a new client or other areas and it makes it a little difficult to navigate because there is so much to see. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) We wanted to be specifically NJ compliant and Zoobook was created with NJ regulations in mind Review Source KP Katy P. CEO Mental Health Care Used the software for: Less than 6 months ### "Everyone should have this!!" November 5, 2024 5.0 Incredible system that is exactly what's been missing from EHR's Pros User friendly and very inclusive. Intuitive system Cons I really cannot think of anything at all Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/) Reason for choosing Zoobook EHR More intuitive and the ease of populating information Review Source SA Sharon A. Office Manager Mental Health Care Used the software for: 2+ years ### "Zoobook is the BEST" October 17, 2025 5.0 Overall experience has been great from the beginning. Everyone is patient, understanding and efficient and ensure our needs are met. Pros Support is outstanding. Our needs are met timely. Support team is quick to respond. \[sensitive content hidden\] is always available when additional support is needed to explain and walk us through a problem. Cons System is slow at times, not sure if it is Zoobook or my Wi Fi. This tends to happen when doing the billing. I have just become accustomed to waiting. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Checkpoint EHR](https://www.capterra.com/p/195586/Checkpoint-EHR/) Reason for choosing Zoobook EHR Price, function, ease of use and support Review Source SB Sean B. COO Health, Wellness and Fitness Used the software for: 2+ years ### "I am very pleased with Zoobook EHR" October 29, 2025 4.0 My overall experience with Zoobook EHR and the support staff has been a very positive experience. I will recommend Zoobook EHR to anyone who is in need of utilizing an electronic health record application. Pros I am very pleased with the excellent client/customer support. Zoobook is a robust EMR an is a wonderful value for the cost. Cons While I see the value in the pop up reminders upon logging into Zoobook, I sometimes find them being a little annoying. That being said, its a small annoyance and is easily overlooked. Review Source KL Kimberly L. Case Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Training! User Friendly!" December 4, 2025 5.0 The training I received was wonderful and very informative. The Zoobook set up was quite easy to understand from the training and I am confident I can apply what I learned from the training into use when I enter Zoobook myself. Pros The setup seems very user friendly and makes it less complicated to use and input client or user information. Cons There was nothing I liked least about it except maybe sometimes it's a little slow but that could just be a connection error in the computer itself. Review Source KG Kathryn G. Director of Recovery Services Individual & Family Services Used the software for: 1-2 years ### "Cape Assist Review" September 17, 2024 5.0 I do love the product more than any other EHR that I have used and tell everyone that it is the best one on the market! Pros It is very user friendly. I love that I can easily sign off on notes and it is easy to use for all users. Cons There have been some recent issues with the fact that if you put an email in the email field, if automatically creates a client profile. We do not want this feature and it continues to be a problem. We asked for this to be deleted and it has been almost 2 months and this still has not been completed and we are still not able to use the email field bc if we do, it creates a client portal. Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/)[AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Zoobooks was a better product and I did not like the others Review Source HC Holly C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this system!" August 23, 2024 5.0 I have frustrated myself at time, but it's really wonderful once you learn the system. Pros Once fully understood, it's easy to use and customizable. \[sensitive content hidden\] is a great teacher!! Cons Not being tech savvy, I have struggled in areas, that later I discovered through great training by \[sensitive content hidden\], that there is nothing I dont like about it! Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) It was not set up for IOP programs and difficult to make work for our business Review Source MG Maya G. Mhp Mental Health Care Used the software for: Less than 6 months ### "Excellent review " October 16, 2024 5.0 Very good. Instructor was extremely patient. Pros The system seems very user friendly and easy to use. Cons Order of training could flow a little better. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Accessibility and ease of use for note taking. Review Source EH Enzer H. Behavioral Therapist Mental Health Care Used the software for: Less than 6 months ### "Behavioral Therapist" May 28, 2025 4.0 I had a good experience. I saw Mark enter dashboard, PHI Disclosure, Clients Information and appmnt. Pros I like the overview that was presented. I appreciated the 1:1 training. The demonstration was helpful. Cons I wish I was able to navigate in zoobook myself during the training. My training was @ 6:15 PM, that was a little late. Review Source Response from Zoobook Systems May 29, 2025 Dear Enzer, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Rest assured, we will consider your suggestion and forward it to our teams for further evaluation. Thank you once again for helping us improve. Thank you, Zoobook Team CM Chantel M. Behavioral Consultant Mental Health Care Used the software for: Less than 6 months ### "Zoobook Review" May 2, 2025 5.0 My overall experience so far is good. So far it is good. Pros I like the different ways that I can create appointments for my clients and the easy icons. It is easy to see and understand. Cons I like everything about the EHR. I am looking forward to using the system. Review Source SK Scott K. Counselor Individual & Family Services Used the software for: I used a free trial ### "Zoobook training review " February 7, 2025 4.0 The experience was very informational and helpful Pros How in depth the use of different types of notes were Cons The zoobook in general is pretty complicated to use compared to bestnotes Review Source Response from Zoobook Systems February 17, 2025 Hi Scott, Thank you for sharing your feedback about Zoobook. We truly appreciate your input as it helps us improve our platform and user experience. We have forwarded your comments to the head of our training team, and he will be reaching out to you soon to arrange a session with our training manager. This will ensure you receive the additional guidance needed for a better understanding of the system. Best regards, Zoobook Team GO George O. Counselor Mental Health Care Used the software for: 1-2 years ### "Intern Counselor " December 3, 2024 5.0 Great customer services provided by ZooBook. Pros Quick response to my issue. With in 5 minutes I got a response from the tech Cons I don’t find anything wrong with ZooBooks Review Source MW Michelle W. CADC Mental Health Care Used the software for: Less than 6 months ### "Michelle Whitbeck feedback" December 4, 2024 5.0 The small amount of inputting I have done has been successful Pros Ease of movement throughout icons. Access of information is thorough. Cons I have not used Zoobooks in a clinical fashion as of yet so no reports of dislikes. Review Source MeG Maria e G. Peer Group Leader Mental Health Care Used the software for: Less than 6 months ### "Excellent information " April 15, 2025 5.0 The presenter was very polite and went a good speed with the information. She asked if there were any questions as before continuing. Pros The system is very detailed and has convenient options for adding details into the forms. Cons I would have liked to be able to practice hands on to familiarize with the forms. Review Source TG Talmadge G. Clinical Supervisor Mental Health Care Used the software for: Less than 6 months ### "Mr. Gray's Zoobook review" January 17, 2025 5.0 I am just getting acclimated, but so far so good. Pros It is easy to navigate. Very user-friendly. Cons That you have to contact support to change a progress note once it is locked. Review Source AE Adrienne E. intake coordinator Mental Health Care Used the software for: I used a free trial ### "Easy to use" December 14, 2024 5.0 The experince with the representative was positive Pros easy to understand it will just take practice Cons All areas dont apply to me, but it will just take practice Review Source MM Madison M. MSW Intern Mental Health Care Used the software for: Less than 6 months ### "ZooBook Training" January 31, 2025 4.0 Good so far, the training was helpful and organized. Pros I like and appreciate that each module was broken down. It was organized very well. Cons I think I just have to get used to the system! Review Source DW Deshawnda W. Regional Director Mental Health Care Used the software for: Less than 6 months ### "Pleased Trainee" October 1, 2024 5.0 It was a 10 out 10. The trainer was very helpful and knowledgeable. Pros It was easy to navigate the modules within the systems. Cons I would have preferred to do this in person. Review Source OC Odalie C. Lead Counselor, LAC Mental Health Care Used the software for: 1-2 years ### "Excellent Respons" August 28, 2024 5.0 I was confused by the new "save draft" and needed to complete treatment plans. Because the response was so quick I did not lose anytime understanding the new changes! Pros The immediate response and the ability to do a zoom regarding the situation Cons There was nothing that I didn't like. I appreciated the quick response! Review Source cM cindya M. Group Facilitator Civic & Social Organization Used the software for: Less than 6 months ### "Zoobook training" October 9, 2024 4.0 It was a little complicated, but I believe I understand the basics. Pros Nothing specific. I need to get use to navigating the system. Cons There was Nothing specific I liked the least. 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