# Page 2 | Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews

---

Zoobook EHR

4.7 (152)

[View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated January 14th, 2026

# Page 2 - Reviews of Zoobook EHR

## Showing most helpful reviews

Showing 26-50 of 152 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DW

Deborah W.  
Clinical Director  
Mental Health Care  
Used the software for: 2+ years

### "New Life Strategies Zoobook review "

November 5, 2025

5.0

My experience with Zoobook has been outstanding. The system is reliable, efficient, and tailored to the real-world needs of behavioral health providers. What truly sets Zoobook apart is the customer support—especially \[sensitive content hidden\], our point of contact. \[sensitive content hidden\] is exceptional: his response time is lightning-fast, and he genuinely cares about his customers. He listens, follows through, and treats every question or concern with urgency and respect. That level of service is rare and deeply appreciated.

Pros

Zoobook’s AI-powered documentation system is a game changer. The note-writing assistant is intuitive, fast, and remarkably accurate—it understands clinical nuance and helps streamline documentation without sacrificing quality. It’s the best I’ve seen in any behavioral health EHR. The platform itself is user-friendly, responsive, and clearly designed with clinicians in mind.

Cons

Honestly, there’s very little to critique. If I had to choose, I’d say the learning curve for some of the more advanced features could be steep for new users—but the support team more than makes up for it.

Alternatives considered

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Noteable](https://www.capterra.com/p/203725/Noteable/)[EHR YOUR WAY](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)

Reason for choosing Zoobook EHR

We chose Zoobook EHR because it offered the best combination of behavioral health specialization, compliance readiness, and responsive support. While we considered several other platforms—including Epic, Noteable, Carepatron, EHR Your Way, and SimplePractice—none matched Zoobook’s ability to integrate clinical documentation, scheduling, billing, and compliance in one streamlined system.A major factor in our decision was Zoobook’s recent launch of its AI-powered documentation assistant, which went live about a month ago. This feature has already transformed our workflow. It helps clinicians write notes faster, with better structure and clinical accuracy, while reducing burnout and improving compliance. The AI understands behavioral health language and adapts to different documentation styles, which is a huge advantage.Another key reason was the exceptional customer service—especially from \[sensitive content hidden\], our point of contact. His response time is outstanding, and he genuinely cares about his customers. He’s proactive, knowledgeable, and treats every inquiry with urgency and respect. That level of support made the transition smooth and gave us confidence that we were choosing a long-term partner, not just a software vendor.Would you like this adapted for a testimonial, grant proposal, or internal report? I can tailor the tone and format to fit.

Switched from

[Checkpoint EHR](https://www.capterra.com/p/195586/Checkpoint-EHR/)

We made the switch to Zoobook EHR because we needed a system that truly understands the complexities of behavioral health documentation, compliance, and workflow. Zoobook stood out for its AI-powered note-writing assistant, which dramatically reduces documentation time while preserving clinical integrity. The platform is built for real-world providers—not just coders or administrators—which makes it intuitive and efficient.Another major factor was the exceptional customer support. \[sensitive content hidden\], our contact at Zoobook, has been phenomenal. His response time is unmatched, and he genuinely cares about his customers. He listens, follows through, and treats every issue like it matters. That level of service made the transition smooth and gave us confidence that we were choosing a long-term partner—not just a software vendor.

Review Source

SH

Sarah H.  
Executive Director  
Mental Health Care  
Used the software for: 1-2 years

### "Cumberland County CommuniCare Zoobook Recommendation"

March 14, 2025

5.0

Very positive. I have been grateful for the personalized assistance during implementation. The programmers and others are able to create forms, add data fields and other tools to help track your KPI's.

Pros

The platform is fully customizable to meet the unique needs of my agency.

Cons

Overall, this is the best platform I have found during my extensive research-- based on cost, data/reporting capabilities, etc. It does take some time to learn Zoobook like any other platform.

Switched from

[ADS Software](https://www.capterra.com/p/185447/ADS-Software/)

Poor customer response; lack of reliable reports and data collection

Review Source

EC

Ewan C.  
Billing and Accounts Administrator  
Telecommunications  
Used the software for: 2+ years

### "Zoobook ehr encompassed billing, records and complianc, for our health-partner clients."

June 22, 2025

5.0

For customers, it made compliance cleaner and reimbursements faster. For us less support tickets came in as their workflows were finally synced between clinical and billing teams.

Pros

We were able to recently on-board a health care partner to Zoobook EHR, and billing-wise, it was cake easy. It manages insurance claims, authorizations and service documentation all in one.

Cons

It's not as easy to customize it for non-behavioral health settings, and reporting should be a bit more flexible when dealing with multiple facilities or billing departments.

Review Source

Response from Zoobook Systems

June 24, 2025

Dear Ewan, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Zoobook offers customization for almost all sections and forms. You may send an email to our support team at Support@zoobooksystems.net, and the team will be more than happy to assist you. Thank you, Zoobook Team

GB

Greg B.  
Program Administrator  
Mental Health Care  
Used the software for: 1-2 years

### "Great Customer Support"

May 8, 2025

4.0

Pros

Customer Support and regular updates. I also like the auto save feature, which reloads a page that may have not been saved.

Cons

The initial difficulty of learning the interface. I also dislike how intensive note writing is in Zoobook. Other EHR systems will include drop-down menus that help speed up the note-writing process.

Review Source

Response from Zoobook Systems

May 9, 2025

Dear Greg, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Rest assured, we will consider your suggestion and forward it to our teams for further evaluation. We will keep you informed of any updates or actions taken. Thank you once again for helping us improve. Thank you, Zoobook Team

CS

Chasity S.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Clinical Director access to Zoobook"

January 28, 2025

5.0

It was a wonderful experience. Staff were helpful and when unable to answer my question - they were unable to get the answer.

Pros

The chart review feature assist with overall clinical compliance.

Cons

I've been unable to revise the chart review feature to include aspects of the review to include growing edges for our staff.

Alternatives considered

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

Reason for choosing Zoobook EHR

It was able to personalize our needs more than other EHRs.

Review Source

Response from Zoobook Systems

January 29, 2025

Dear Chasity, Thank you for taking the time to share your feedback about Zoobook. We truly appreciate your insights, and it’s always our pleasure to support you. Regarding your concern, Zoobook offers a feature under Settings that allows for revisions to the chart review functionality, including aspects that can help identify areas for staff development. To make these adjustments, simply reach out to our Support Team at support@zoobooksystems.net with the specific changes you’d like to implement. They will be more than happy to assist you or guide you on how to make the modifications yourself. If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Best Regards, Zoobook Team

AS

Andrea S.  
Therapist  
Mental Health Care  
Used the software for: 2+ years

### "Zoobooks Review"

November 12, 2024

5.0

Generally good. No problems with support. Sometimes it takes a while to get supervisor's approval to change a note. Don't understand why it needs supervisor approval to cancel a duplicate note., etc.

Pros

Ease of use; good support team; problems are usually resolved.

Cons

New features not being explained well. New employee orientation not thorough

Review Source

Response from Zoobook Systems

November 22, 2024

Dear Andrea, Thank you for taking the time to share your feedback about our product on Capterra. We truly value input from our users as it helps us improve and serve you better. Regarding the supervisor approval process, this rule is configured based on your organization's specific requirements set by your administrator. This customization ensures the workflow aligns with your internal policies, which is why approval is necessary in your current setup. For your concern about new features not being explained thoroughly, we want to ensure you have all the support you need. Please feel free to reach out to our team at support@zoobooksystems.com. We would be delighted to provide additional resources, including tutorial videos or arrange a Zoom meeting to walk you through any feature in detail. Our team is always here to assist you. Thank you once again for your feedback and for being a valued Zoobook user.

KL

Kimberly L.  
Case Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Training! User Friendly!"

December 4, 2025

5.0

The training I received was wonderful and very informative. The Zoobook set up was quite easy to understand from the training and I am confident I can apply what I learned from the training into use when I enter Zoobook myself.

Pros

The setup seems very user friendly and makes it less complicated to use and input client or user information.

Cons

There was nothing I liked least about it except maybe sometimes it's a little slow but that could just be a connection error in the computer itself.

Review Source

ET

Ethan T.  
Medical Records Clerk  
Medical Practice  
Used the software for: 1-2 years

### "ZRC Zoobook experience "

October 1, 2024

4.0

Other than some minor issues, the Zuni Recovery Center's experience with Zoobook has been good. We are looking forward to seeing what what other features will be introduced in the future.

Pros

I like how quick of a response I get whenever I contact Zoobook for support. Customer service is pretty great. I also like how using Zoobook has helped save time by having the form builder, so that I can develop forms on my own.

Cons

One of the cons about Zoobook EHR would be that documents are not saved at times. I have heard from clinicians that they save their work, but there have been occasions where they were not able to retrieve them. Also, the system tends to buffer on our end.

Review Source

Response from Zoobook Systems

October 8, 2024

Dear Ethan, Thank you for taking the time to share your valuable feedback with us. We genuinely appreciate your insights, as they help us continuously improve. Regarding the points you raised: We are pleased to inform you that the issue of losing information has been successfully resolved with the implementation of the auto-save feature across all forms in Zoobook. Since its deployment, we have not received any further reports from your staff regarding this issue, and we trust this has improved your experience. We are actively working on further enhancements to the system, focusing on stability and performance. Our team is committed to ensuring that issues like buffering are minimized, and we are implementing new tools and updates to make the system even more robust. Thank you again for your feedback, and we look forward to continuing to provide you with an improved experience.

KB

Kristle B.  
Addictions counselor  
Individual & Family Services  
Used the software for: 6-12 months

### "ZB working well"

October 23, 2024

5.0

Great! I don't have any general or overall complaints.

Pros

The efficiency in troubleshooting issues and the easy use of the ZB features.

Cons

I don't like that you cannot create and save a note even if it appears there's a double-booked appt. Could it be possible the writer could write one progress note without being able to write the other, especially if one of the appt bookings is a mistake?

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

New contract with different SOPs. I prefer Simple Practice, only because ZooBook does not offer drop down options for the evaluation portion of the note.

Review Source

Response from Zoobook Systems

November 4, 2024

Dear Kristle, Thank you for taking the time to share your experience with us. Your insights are invaluable, and we're committed to continuously enhancing our EHR system to better meet your needs. Regarding your question, “Could it be possible for a writer to draft one progress note without affecting others, particularly if one appointment booking was made in error?” — we understand the importance of flexibility and customization in your workflows. Our system is indeed highly adaptable, allowing us to implement features that precisely align with your requirements. Simply email us with your request, and CC your administrator for written approval. Once we receive it, our support team will promptly assist in making the necessary adjustments to your account. Thank you again for your feedback, Zoobook Team

DS

Desiree S.  
quality assurance  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "EHR review "

February 13, 2025

4.0

its been okay thus far. no major complaints

Pros

lots of information documented, ability to create our own forms

Cons

too many tabs need to be opened for functions; the customer service is mostly via email and cannot move straight to phone call which makes it time consuming and a waste of time at times during a busy work day

Review Source

Response from Zoobook Systems

February 20, 2025

Dear Desiree, We sincerely appreciate you taking the time to add online feedback. We're happy to inform you that Zoobook offers customization features that allow us to show or hide specific tabs based on user preferences. If there are any tabs you don't use or need, we can hide them for you. Since Zoobook is fully customizable, we can tailor the system to suit your exact needs. Feel free to collect the Tabs, Sections, and the forms you want to hide, and send an email to our Support team and they will help you right away. Additionally, for any customer service inquiries, you and your staff can reach us not only via email but also by phone at 848-283-2660 whenever needed. Thank you, Zoobook Team

JA

Jocelyn A.  
Business Manager  
Mental Health Care  
Used the software for: Less than 6 months

### "Navigating through ZooBooks"

May 6, 2025

5.0

I love the fact that there is a designated team available to help you learn all the ins and out of the program. The fact that they also provide recordings of each training is a plus. Sometimes you can be so swamped with work and projects you might forget something pivotal that you learned during your training session and having the recordings is such a life saver.

Pros

Multiple services in one central software system without having to implement others to do different things - it's a one stop shop program.

Cons

I think there should be some improved to form builder. Utilizing a plugin if that is even possible to make the form more user friendly and designer friendly would be great. The best example for this would be something similar to how Wordpress uses Beaver or Element to make creating pages easier.

Review Source

Response from Zoobook Systems

May 8, 2025

Dear Jocelyn, Thank you for sharing your valuable feedback and suggestion with us. We truly appreciate your input. Rest assured, we will consider your suggestion and forward it to our teams for further evaluation. We will keep you informed of any updates or actions taken. Thank you once again for helping us improve. Thank you, Zoobook Team

VM

Valeisha M.  
Case Manager  
Individual & Family Services  
Used the software for: 1-2 years

### "Feed Back "

September 24, 2024

3.0

Pros

That everything is in one place and all together which makes it easier to locate and view items.

Cons

I do not care for the Treatment Plan lay out as 6 goals for someone in recover is not achievable. Its very hard for a normal person to try to accomplish 6 goals at one time. The treatment Plan does not need to follow NJSAMS 6 D

Review Source

Response from Zoobook Systems

October 8, 2024

Dear Valeisha, Thank you for sharing your feedback with us. We truly value your input as it helps us improve our services. Regarding your concern about the Treatment Plan form, we would like to clarify that the form is fully customizable to meet the unique needs of your agency. Whether you require a single goal or up to 10 or more goals, the form can be tailored accordingly based on your workflow. To make the necessary adjustments, we simply require a request from your admin to our support team, and we will be happy to customize the system as per your preferences. Thank you, Zoobook Team

SR

Sonya R.  
IBHS Case Manager  
Child Day Care Services  
Used the software for: Less than 6 months

### "Expertise At it's Finest"

June 2, 2025

5.0

Zoobook is a very interactive and easy to follow along. I specifically like the option where at the bottom of any page support can be emailed quite quickly.

Pros

The instructor was very knowledgeable and patient. He assisted me with visual details concerning all of my interests.

Cons

There is nothing at this time. Zoobook is basically explains itself. It can be quite helpful to any organization.

Review Source

LK

Lisa K.  
BILLING MANAGER  
Mental Health Care  
Used the software for: Less than 6 months

### "Billing Manager"

June 5, 2025

5.0

Aweseome. Very User Friendly. The staff support is very infromative and helpful. I really enjoy using the Zoobook.

Pros

The link between the billing and the EHR. I think the system is very well designed and equipped to provide great service.

Cons

There is nothing I wouldn't change about the Zoobook EHR. I don't you the Note part of the system but from what I can see it works very well.

Review Source

SH

Shana H.  
Substance Abuse Counselor  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great Job Zoobook"

April 30, 2025

5.0

Excellent. Literally does everything for you.

Pros

User friendly and trainer was very patient.

Cons

I have zero cons. I just need to play around in the system to get a better understanding of it.

Review Source

DW

Dr. W.  
Mental Health Clinician  
Mental Health Care  
Used the software for: Less than 6 months

### "A Comprehensive EHR Database System!"

October 20, 2025

5.0

The most comprehensive EHR database system that I've used yet. I look forward to my continued exploration of its varied features.

Pros

Zoobook is very user-friendly, intuitive, and reliable—making documentation smooth, fast, and efficient.

Cons

There isn't anything that I liked least about Zoobook at this time. I find it to be a very comprehensive EHR database system.

Review Source

DW

Darryl W.  
Counselor Intern  
Individual & Family Services  
Used the software for: 6-12 months

### "Zoo Book Quick Support"

December 4, 2024

5.0

I am excited each time I am documenting in Zoo Book, to know I am doing my best to make a difference in someone life.

Pros

I have no complaints about Zoo Book so far still navigating figuring it out.

Cons

I have no doubts about it at this time, Zoo Book is well put together I will give my response after having more time to navigate through Zoo Book mastering the system.

Review Source

JP

Jamie P.  
Clinical Director  
Mental Health Care  
Used the software for: 2+ years

### "review of zoobook"

December 3, 2024

5.0

great tools to make our own forms easy to navigate great customer service

Pros

prompt response easy to navigate Able to import our forms into system if we would like.

Cons

in the beginning the lack of response was an issue- but now this is not an issue.

Review Source

EH

Enzer H.  
Behavioral Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Behavioral Therapist"

May 28, 2025

4.0

I had a good experience. I saw Mark enter dashboard, PHI Disclosure, Clients Information and appmnt.

Pros

I like the overview that was presented. I appreciated the 1:1 training. The demonstration was helpful.

Cons

I wish I was able to navigate in zoobook myself during the training. My training was @ 6:15 PM, that was a little late.

Review Source

Response from Zoobook Systems

May 29, 2025

Dear Enzer, Thank you for sharing your valuable feedback and suggestions with us. We truly appreciate your input. Rest assured, we will consider your suggestion and forward it to our teams for further evaluation. Thank you once again for helping us improve. Thank you, Zoobook Team

RG

Rachel G.  
Director of Operations  
Medical Practice  
Used the software for: 2+ years

### "Agape Counseling"

September 13, 2024

5.0

I'm very happy we decided to go with Zoobook as our EHR

Pros

Its easy to use and anytime I need help I know I can simply send an email and my request is usually taken care of in minutes

Cons

In my opinion, there are a lot of unnecessary items found in a clients profile page or when saving a new client or other areas and it makes it a little difficult to navigate because there is so much to see.

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

We wanted to be specifically NJ compliant and Zoobook was created with NJ regulations in mind

Review Source

CM

Chantel M.  
Behavioral Consultant  
Mental Health Care  
Used the software for: Less than 6 months

### "Zoobook Review"

May 2, 2025

5.0

My overall experience so far is good. So far it is good.

Pros

I like the different ways that I can create appointments for my clients and the easy icons. It is easy to see and understand.

Cons

I like everything about the EHR. I am looking forward to using the system.

Review Source

SK

Scott K.  
Counselor  
Individual & Family Services  
Used the software for: I used a free trial

### "Zoobook training review "

February 7, 2025

4.0

The experience was very informational and helpful

Pros

How in depth the use of different types of notes were

Cons

The zoobook in general is pretty complicated to use compared to bestnotes

Review Source

Response from Zoobook Systems

February 17, 2025

Hi Scott, Thank you for sharing your feedback about Zoobook. We truly appreciate your input as it helps us improve our platform and user experience. We have forwarded your comments to the head of our training team, and he will be reaching out to you soon to arrange a session with our training manager. This will ensure you receive the additional guidance needed for a better understanding of the system. Best regards, Zoobook Team

NC

Nadia C.  
Manager  
Mental Health Care  
Used the software for: 6-12 months

### " Very Helpful"

November 4, 2024

5.0

Very good very comprehensive and as the agency becomes more comfortable with it it will save us time

Pros

It’s a comprehensive system and very helpful

Cons

None that I can think of at this time getting used to it

Alternatives considered

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Zoobook EHR

Became it is comprehensive and had the best support options

Review Source

GO

George O.  
Counselor  
Mental Health Care  
Used the software for: 1-2 years

### "Intern Counselor "

December 3, 2024

5.0

Great customer services provided by ZooBook.

Pros

Quick response to my issue. With in 5 minutes I got a response from the tech

Cons

I don’t find anything wrong with ZooBooks

Review Source

HC

Holly C.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love this system!"

August 23, 2024

5.0

I have frustrated myself at time, but it's really wonderful once you learn the system.

Pros

Once fully understood, it's easy to use and customizable. \[sensitive content hidden\] is a great teacher!!

Cons

Not being tech savvy, I have struggled in areas, that later I discovered through great training by \[sensitive content hidden\], that there is nothing I dont like about it!

Switched from

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)

It was not set up for IOP programs and difficult to make work for our business

Review Source

Similar Products

Featured