# Page 3 | Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews

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Zoobook EHR

4.7 (152)

[View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Page 3 - Reviews of Zoobook EHR

## Showing most helpful reviews

Showing 51-75 of 152 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Marco L.  
Community Coordinator  
Mental Health Care  
Used the software for: Less than 6 months

### "This training is highly recommended, I just would suggest to hold in person training for individuals that may not be able to comprehend virtual."

January 17, 2025

5.0

My overall experience was great, have a better understanding how to operate because I had no clue before the training.

Pros

That each module was broking down how to use in simple terms.

Cons

That it wasn't hands on, meaning in person.

Review Source

MW

Michelle W.  
CADC  
Mental Health Care  
Used the software for: Less than 6 months

### "Michelle Whitbeck feedback"

December 4, 2024

5.0

The small amount of inputting I have done has been successful

Pros

Ease of movement throughout icons. Access of information is thorough.

Cons

I have not used Zoobooks in a clinical fashion as of yet so no reports of dislikes.

Review Source

DM

Djola M.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Clinical Director"

February 3, 2025

5.0

positive for the most part the team is very responsive

Pros

The accessibility, and easy to navigate.

Cons

nothing at this time, the EHR meets our agencies needs

Review Source

LA

Lisa A.  
Mental Health Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to Navigate"

April 17, 2025

5.0

It was great. \[sensitive content hidden\] did a great job training. Everything was well outlines and he took his time.

Pros

Zoobook seems very easy to navigate. I like how easy it is to input information.

Cons

I did not find any cons with Zoobook during the training. Seemed simple.

Review Source

YW

Yolonda W.  
Mobile Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Efficient."

February 5, 2025

5.0

I rate the overall application of this app a 9.5 out of 10. Support staff is very courtesy and understanding of clients/consumer needs. Zoobook is a moving system, once you learn the parts, it operates as a well oilded machine! It is very effective and efficient to use.

Pros

It is an easy application to implement for beginners of electronic health records and is able to use with minimal effort.

Cons

I have no concerns at this time and would recommend it too others.

Review Source

CL

Charlotte L.  
Assistant Director-Substance Abuse Counselor  
Mental Health Care  
Used the software for: 2+ years

### "Good experiences with Zoobook"

August 23, 2024

5.0

The representatives have always been helpful and quick to resolve concerns.

Pros

The prompt response to my email request and the prompt action applied.

Cons

It took me some time to learn the ins and outs of Zoobook.

Review Source

NM

Nia M.  
Clinical Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Zoobooks is a good platform"

January 17, 2025

5.0

Could be a bit simpler, but is very helpful

Pros

Accessing zoom and telehealth is going to be a game changer.

Cons

Helpful and useful to our agency for our clinical needs.

Review Source

MeG

Maria e G.  
Peer Group Leader  
Mental Health Care  
Used the software for: Less than 6 months

### "Excellent information "

April 15, 2025

5.0

The presenter was very polite and went a good speed with the information. She asked if there were any questions as before continuing.

Pros

The system is very detailed and has convenient options for adding details into the forms.

Cons

I would have liked to be able to practice hands on to familiarize with the forms.

Review Source

ES

Edveina S.  
Addiction Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Addiction Counselor"

November 18, 2024

5.0

Pros

The system seems to be easy to navigate. I also like the different ways to obtain the clients information.

Cons

I have not worked with it to enough to notice any cons.

Review Source

JF

Jan F.  
Utilization and accounts Rep  
Mental Health Care  
Used the software for: I used a free trial

### "UR training"

October 30, 2024

5.0

Appears very easy and complete with the information provided.

Pros

Very detiled and gave more info than I willbe invilved with and answered my questions.

Cons

Not familiar with this EHR but only with others.

Review Source

AE

Adrienne E.  
intake coordinator  
Mental Health Care  
Used the software for: I used a free trial

### "Easy to use"

December 14, 2024

5.0

The experince with the representative was positive

Pros

easy to understand it will just take practice

Cons

All areas dont apply to me, but it will just take practice

Review Source

JP

Jaclyn P.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Great EHR one stop shop"

October 30, 2024

5.0

great presentation created by the team. great experience

Pros

The multiple task to complete and places to see reports

Cons

I have no complaints about zoobook ehr..

Review Source

TM

Todd M.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Easy to use EHR"

October 30, 2024

5.0

Easy to use, create and navigate, and its integrated

Pros

Intuitive, easy to navigate, integrated.

Cons

I have no comments on what to improve at this time.

Review Source

MM

Madison M.  
MSW Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "ZooBook Training"

January 31, 2025

4.0

Good so far, the training was helpful and organized.

Pros

I like and appreciate that each module was broken down. It was organized very well.

Cons

I think I just have to get used to the system!

Review Source

MK

Malikka K.  
Administrator  
Mental Health Care  
Used the software for: Less than 6 months

### " Training Session"

September 16, 2024

5.0

I've really enjoyed my experience so far, and the team has been incredibly helpful.

Pros

I appreciate the thorough explanation of each section.

Cons

I have no complaints about the service provided. Everything met or exceeded my expectations.

Switched from

[Netsmart Helper](https://www.capterra.com/p/134608/Helper/)

The switch was made because we wanted a system that would better fit our needs.

Review Source

SC

Shameka C.  
Therapist  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Review of Zoobooks EHR"

August 27, 2024

4.0

Fairly new to using the software, haven't had much experience. It takes a little getting use to as with any EHR changes

Pros

Ability to back date notes, easy log in with two factor authentication, dashboard is a nice feature

Cons

Can be a little difficult to navigate for beginners using EHR

Switched from

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Company decision to make the switch trying to find better product

Review Source

FC

Fedmean C.  
Behavior Health Technician  
Mental Health Care  
Used the software for: Less than 6 months

### "Zoobook Training"

September 28, 2024

5.0

Pros

The website and the training were very easy to follow along with. I also really like that Zoobook has How-to videos on their website.

Cons

I don't have a least favorite thing about Zoobook.

Review Source

MR

Mortiscia R.  
Counselor  
Mental Health Care  
Used the software for: I used a free trial

### "Can't get it WRONG "

October 31, 2024

5.0

wonderful experience would definitely tell others

Pros

undoubtedly the ease and convenience of using the system

Cons

nothing noted to say the least that I can not complain

Review Source

DW

Deshawnda W.  
Regional Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Pleased Trainee"

October 1, 2024

5.0

It was a 10 out 10. The trainer was very helpful and knowledgeable.

Pros

It was easy to navigate the modules within the systems.

Cons

I would have preferred to do this in person.

Review Source

CF

Carolyn F.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "So great and easy to understand!!"

January 22, 2025

5.0

The Zoobook EHR is very user friendly and their responsiveness makes this therapeutic process so much easier to navigate

Pros

The easiness of the website and how seamless it is.

Cons

There was nothing I did not like about Zoobook EHR

Review Source

SM

Sharlene M.  
Group Facilitator  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great Support Service"

September 4, 2024

5.0

So far it's great. No issues! The support responds in a fast and courteous manner. My issues are resolved.

Pros

The prompt support services. The staff is courteous and resolve issues in a timely manner.

Cons

I have no complaints at this point in time.

Review Source

MP

Mark P.  
Therapist  
Mental Health Care  
Used the software for: I used a free trial

### "Training on system use"

August 15, 2024

5.0

Pretty good so far. I am still learning but feel more comfortable

Pros

Ease of workflow and ability to connect documents

Cons

Just getting accustomed to find everything initially

Switched from

[ClinicTracker](https://www.capterra.com/p/130373/ClinicTracker-Connect/)

My company switched to Zoobook and I am converting over as well

Review Source

cM

cindya M.  
Group Facilitator  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Zoobook training"

October 9, 2024

4.0

It was a little complicated, but I believe I understand the basics.

Pros

Nothing specific. I need to get use to navigating the system.

Cons

There was Nothing specific I liked the least.

Review Source

LC

Lakisha C.  
Program Director  
Individual & Family Services  
Used the software for: Less than 6 months

### "Zoobook Review"

June 19, 2024

5.0

Excellent training! The trainer \[sensitive content hidden\] explained each module efficiently and answered questions appropriately.

Pros

Most user-friendly electronic record that I have used.

Cons

There may not be a feature for Therapist to delete a duplicate progress note or progress note entered in another client's chart or incorrectly.

Review Source

TR

Tania R.  
MEDICAL BILLING ASSISTANT  
Mental Health Care  
Used the software for: Less than 6 months

### "Easy-to-use "

July 23, 2024

5.0

Pros

Practical and easy-to-use Excelent visual graphics.

Cons

I'm still to learning the program, but for now I like it.

Review Source

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