# Page 4 | Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews

---

Zoobook EHR

4.7 (152)

[View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated January 14th, 2026

# Page 4 - Reviews of Zoobook EHR

## Showing most helpful reviews

Showing 76-100 of 152 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Aaron S.  
Counselor  
Mental Health Care  
Used the software for: I used a free trial

### "Aaron's Zoobook Review"

August 15, 2024

5.0

Pros

The layout has a comprehensive flow that is easy to follow

Cons

I do not like how many tabs there are. Some can be consolidated.

Review Source

JH

JACQUELINE H.  
Admin  
Mental Health Care  
Used the software for: Less than 6 months

### "Great Training"

August 5, 2024

5.0

It was fine it was just a piece of the training.

Pros

The trainer was patient and answered all my questions

Cons

This would have been good to do hands on.

Review Source

EM

Elizabeth M.  
Therapist  
Mental Health Care  
Used the software for: I used a free trial

### "Elizabeth Martin Review"

July 2, 2024

5.0

It was a helpful experience. I like how the system is setup

Pros

I like that it is user friendly and very complete.

Cons

Still learning how to navigate the system.

Switched from

[Psyquel](https://www.capterra.com/p/69929/Psyquel/)

More complete and in compliance with my job

Review Source

DS

Diana S.  
Clinical Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Great service"

June 24, 2024

5.0

So far has been great, friendly and supportive staff

Pros

Easy to use, the system is set up for the practice needs, the support personal has been helpful and friendly

Cons

Nothing yet. I am only in the implementation fase.

Switched from

[Psyquel](https://www.capterra.com/p/69929/Psyquel/)

Needed a EHR that could support a growing practice.

Review Source

IR

Inna R.  
Program Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "1 h training"

July 18, 2024

5.0

Wonderful, I am excited to start using it

Pros

Colorful, easy to navigate, and user-friendly

Cons

I do not have anything negative to say about it at the moment

Review Source

DJ

Delwin J.  
Intern  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Awesome service"

July 10, 2024

5.0

Pros

Ease of use it’s so user friendly and I am excited

Cons

N/A I don’t have anything to say in this spot

Review Source

KL

Karen L.  
Level I Program Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Customer Service Help"

June 27, 2024

4.0

The customer support is extremely friendly and prompt to help.

Pros

Zoobook EHR is fairly easy to learn and use.

Cons

A lot of steps without auto-populating.

Review Source

AM

Anita M.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Overall great experience"

March 8, 2024

5.0

I rate them a 10; there have been no complaints from the government about them, no issues with the audit process, and overall, they are aiding in our continuous growth.

Pros

They excel in technology; it's safe and secure. Despite everything being hacked two weeks ago, our data remained highly secure with Zoobook. They clearly know what they are doing, which is what I appreciate most about them.

Cons

I'm very satisfied so far with them, they are always willing to help.

Reason for choosing Zoobook EHR

Their monthly rent is lower than the others and there are lots of features to use.

Review Source

RZ

Remo Z.  
Executive Director  
Mental Health Care  
Used the software for: 1-2 years

### "feedback given"

June 7, 2024

5.0

It is good. I would do it all over again

Pros

I love the support team! they are quick and efficient

Cons

the program offers a lot more than what we need.

Review Source

BG

Brandon G.  
PRP Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "New to zoobook"

July 17, 2024

5.0

Pros

It an easy layout to use. You can access tabs very easy.

Cons

The graphics could use some work. It could be more colorful

Review Source

YM

Y'Vonda M.  
Rehabilitation Counselor  
Mental Health Care  
Used the software for: I used a free trial

### "New User to Zoobooks"

March 6, 2024

5.0

My experience with Zoo books has been one of patience throughout the training and helpfulness from the trainer.

Pros

Very easy to maneuver around highlighted spaces to ensure proper dialogue.

Cons

I don't have any cons for this app is it very user friendly

Switched from

[ZenCharts](https://www.capterra.com/p/158501/ZenCharts/)

My company decided to change systems for a smoother operation between client and service provider.

Review Source

PM

Peggy M.  
Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "progress being made"

May 8, 2024

3.0

Pretty good, but feel like I am often in a learning curve on something

Pros

Usually user friendly but sometimes gliches take too much time to reset-- i.e. drop down menus-not updated Progress and monthly notes- what is needed and not needed

Cons

Sign-ins and reset of passwords could be a bit easier. I understand the need for levels of security-but would like an easier way to reset password when you forget a new one just entered.

Review Source

OW

Onita W.  
Mental Health Administrator  
Mental Health Care  
Used the software for: Less than 6 months

### "Great Customer Service"

April 26, 2024

5.0

My overall experience is positive to say the least. Nothing beats top notch customer service! Thank you ZooBooks!

Pros

What I like most about Zoobooks is the great customer service. The program is easy to use. The features are simplified and easy to understand.

Cons

It looks overwhelming when you first open the system because of the amount of features it is able to accommodate but do not be overwhelmed. It is very easy to use.

Review Source

AS

A'shure S.  
Patient Service Coordinator  
Mental Health Care  
Used the software for: Less than 6 months

### "Patient Service Coordinator Review"

June 17, 2024

5.0

So far I like it, I understand it, and its very useful.

Pros

It seems pretty simple and not too difficult to understand.

Cons

It seems to load and save things kind of slow.

Review Source

LP

Linda P.  
Peer Support Specialist  
Alternative Medicine  
Used the software for: 1-2 years

### "Zoobook es very reliable and we can count on it for our clients's privacy information"

May 22, 2024

5.0

Pros

It is recorded everything we do. Our supervisors can count on our notes and work with the clients in a regular basic.

Cons

For our company is very important to keep tracks of clients and employees to assure an accuracy performance. We need to protect our clients and ourself.

Review Source

KD

Khayla D.  
Chief Operations Officer  
Philanthropy  
Used the software for: Less than 6 months

### "Chief Operations Officer"

June 26, 2024

5.0

Pros

Efficiency for company client management needs.

Cons

N/A - we enjoy the product for client management

Review Source

TM

Tawanda M.  
Clinician  
Mental Health Care  
Used the software for: Less than 6 months

### "ZooBook the system"

June 24, 2024

4.0

Pros

Straight to the point and there are links to training if you have questions.

Cons

Learning a new system. I appreciated the old system my company used.

Review Source

LS

Lachanda S.  
Mental Health Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "NEW TO THE SYSTEM"

July 2, 2024

3.0

THE TRAINING EXPERIENCE WS HELPFUL IN HELPING ME TO LEARN HOW TO DOCUMENT THE PROGRESS FOR THE CLIENTS THAT I WILL BE WORKING WITH AND HOW TO SCHEDULE APPOINTMENTS WITH THE CLIENTS.

Pros

THE CUSTOMER SERVICE PERSON WAS VERY HELPFUL EXPLAINING EVERYTHING DURING THE TRAINING.

Cons

THERE WERE NO CONS AT THE MOMENT. I AM STILL LEARNING THE SYSTEM.

Review Source

CB

Cara B.  
Mental Health Counseling Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "Great Training"

June 11, 2024

5.0

Pros

The comprehensive introduction to the software, as well as time-saving features, seem like a great tool for mental health practitioners.

Cons

The only improvement I could see so far is having consent forms automatically loaded with the most recent form rather than having to click to load them, so at a glance you might more quickly know whether first time clients have completed them, or need to complete certain pages. An alert for uncompleted forms might also be handy.

Review Source

CE

Cheyenne E.  
Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "Zoom training review"

June 21, 2024

5.0

Our training facilitator \[sensitive content hidden\] was great, she was very helpful and was responsive to communication via email.

Pros

I appreciate the ease of use of zoobooks. The system is streamlined and makes it easy to facilitate continuity of care with other professionals

Cons

Being new to the system, there are not many things that I have found difficult/ confusing to use

Review Source

TL

Timothy L.  
Substance Abuse Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Honesty Policy"

May 8, 2024

4.0

I’m enjoying cookbook for what all it is used for.

Pros

The support system is punctual and specific for company needs.

Cons

Nothing to dislike other than having an app easily to download.

Review Source

MV

Michelle V.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Office Manager Feedback"

January 25, 2024

5.0

It's a good system; they improve themselves over time, and I'm satisfied with Zoobook.

Pros

Their calendar feature is very helpful; I can find and track staff appointments and work. It also helps me identify any mistakes or issues. Additionally, their support team is very helpful.

Cons

So far, there is nothing specific, but it would be better if they granted me more access as an administrator.

Review Source

KM

Kathleen M.  
Admin Assistant  
Mental Health Care  
Used the software for: 2+ years

### "Robust all in one software"

September 5, 2023

5.0

Zoobook is really good about incorporating features that are needed or could be helpful. They are very easy to work with and respond in a timely manner for any issues that arise. One program can cover HR, Billing, A/R, as well as multiple specialties.

Pros

Honestly, what I like most is the support staff.Its so hard getting help sometimes from other companies. Zoobook is extremely responsive to any issues. If you go down, they are right on it.The people that work for Zoobook are also a massive asset.

Cons

No auto-save.But, they are working on it and adding it.

Alternatives considered

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

Reason for choosing Zoobook EHR

You can customize Zoobook more. Icanotes does not offer level of cares which is a necessity for us.They also do not include any HR options or employee maintenance. You cannot track your drills and inspections. They also do not have as many reports as Zoobook.The custom form editors themselves are very similar but Zoobook offers more ease with use and implementing custom forms.

Switched from

[AccuCare](https://www.capterra.com/p/119007/AccuCare/)

Upper management

Review Source

LA

Linda A.  
Biller, Day Receptionist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Billing Review"

January 2, 2024

5.0

Very useful system, and very easy to use once you learn it. Also, if you need help, it doesn't matter which position in the company you reach out to; they will always help you. Their billing system is awesome and very extensive, covering everything you might need. Their customer support team is the best support team I have ever dealt with.

Pros

I had an issue about how to change insurance carriers on previously billed charges. I received an answer in surprisingly quick fashion, and they even included a video to show me how to make the needed changes. Zoobook is generally very good at getting back to their clients in a timely fashion, even providing weekly updates when a needed change will take time to implement. Their support team is AWESOME!

Cons

It's a very large system with lots of features and might be hard to grasp all at once. You need to learn and consistently ask their support to learn more. But once you understand it, you will find it very easy to use and extremely helpful.

Reason for choosing Zoobook EHR

There's a very big chance to transition from an expensive system to a cheaper one and gain more benefits and features while saving money. It's a great opportunity, and I highly recommend it.

Review Source

LL

Lorraine L.  
Director  
Mental Health Care  
Used the software for: 2+ years

### "Negotiation"

January 11, 2024

5.0

I like Zoobook; it has a unique dynamic with us. I don't think there's another company with the same level of Support Team or customized system. My team also likes the system, especially for its customization feature. The best thing they did in 2023 was hiring \[sensitive content hidden\] as the manager for the support team. The team was ineffective until he came on board. I love Zoobook.

Pros

I like their new process. Before, they used to dismiss concerns when I reported an issue, but now they investigate and fix the issues. And I appreciate \[sensitive content hidden\]; they should have hired him a long time ago. I have never called him without him being aware of what is happening. He's very professional.

Cons

I find their debates frustrating, but in a way, they're kind of fun and I somewhat enjoy them.

Reason for choosing Zoobook EHR

Their price is very good comparing with their features and the features we implemented for us.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Their system is very big and has many features than any other system.

Review Source

Similar Products

Featured