# Page 5 | Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews

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Zoobook EHR

4.7 (152)

[View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Page 5 - Reviews of Zoobook EHR

## Showing most helpful reviews

Showing 101-125 of 152 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TP

Tanya P.  
Business Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Switching to Zoobook"

December 28, 2023

5.0

It was great; everything comes when you learn it. I can say I love this system after receiving full training. I also tell my staff that if they have an issue, they should get back to the Support Team, who will help and train them if needed.

Pros

When we switched to Zoobook, we were using only a recorded system, not an EHR system. Zoobook is like a dynamic, live website with colors and many functions. I love their billing system; what they have now is very helpful, and they always add more to the system. The Widgets system is also great and very easy to use. As for their Support Team, they are excellent at organizing meetings and replying to emails. They are like magic; with them, there are no problems.

Cons

Before I got into the recurring meetings with \[sensitive content hidden\], I thought it was really hard to use the billing system on Zoobook. However, during our meetings with him, he corrected everything, made things easy for us, and also kept following up with us to make sure everything was alright.

Reason for choosing Zoobook EHR

Their price is very reasonable compared to the features you get and the service you receive. Additionally, if you have a request or need something, they mostly build it for you for free. They offer great features and services.

Review Source

IJ

Isaiah J.  
Owner  
Mental Health Care  
Used the software for: 1-2 years

### "Productive Lives experience with Zoobook."

April 22, 2024

5.0

"I consider this to be one of the best investments I have ever made."

Pros

"Their level of care towards our setup was exceptional."

Cons

There wasn't much to complain about. They kept every appointment they scheduled with me, and they were receptive to any questions that came up for me.

Review Source

CS

Carl S.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Work Experience"

December 28, 2023

5.0

It was great, especially when they implemented the recurring meeting process and the follow-up to ensure everything is okay. They always ask if you have suggestions to improve their system. I love them.

Pros

Their Support Team always initiates processes to help the client; they don't have a problem establishing many Zoom meetings and giving much of their time to ensure you are satisfied. Their trainers are professionals, and they reply very quickly. I have been with them for a long time and haven't had any problems at all.

Cons

Sometimes they make updates without letting us know, but the good part is that those updates are always helpful.

Reason for choosing Zoobook EHR

Their system is very clear and easy to use; the colors and the guide always help while using the system. Additionally, their support team attaches some videos for guidance, making it a very user-friendly system.

Review Source

LC

Lisa C.  
Executive Director  
Individual & Family Services  
Used the software for: 2+ years

### "Best experience "

March 1, 2024

4.0

Our experience have thus far been wonderful and rates Zoobook and their team with a 10+

Pros

Zoobook helps an agency maintain compliance with state regulations in one area of practice.

Cons

The agency would love to see feel the mental health documents separate from other services offered within the EHR portal.

Reason for choosing Zoobook EHR

It’s was geared toward being compliant with the state regulations.

Review Source

LT

Luann T.  
Clinical Supervisor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Long Communication Feedback"

January 23, 2024

5.0

I'm very satisfied with Zoobook. I like the system, which has many features and tools to use. Their customer support is always on time. I give them a 10.

Pros

The system is very clear, and I can find everything we are searching for in it. Also, I like their support team; \[sensitive content hidden\] always helps me. He is the manager, but he doesn't care about his position; he cares about us and how he can make us satisfied. All my issues have been resolved, and I'm really happy.

Cons

Even though I'm an administrator, my access is limited; I can't delete or edit. However, their support team always helps me very quickly.

Reason for choosing Zoobook EHR

It was the owner decision, however, I like it and it's really the right decision.

Review Source

SM

Stephanie M.  
Co-Occurring Clinical Supervisor  
Mental Health Care  
Used the software for: 1-2 years

### "Changing my opinion"

April 10, 2024

5.0

The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively. Working with \[sensitive content hidden\] has been a pleasure; he is qualified, intelligent, and an excellent support member.

Pros

The improvements made in their support team are noticeable. Previously, it could take days to receive a response to an email, but now their response time is significantly faster. This could be due to an increase in team members or perhaps more effective training and instructions for the team. Whatever the case, their support team has significantly improved and is now performing exceptionally well.

Cons

The stabilization of the system, we wake up everyday and waiting for what is the new issue we will find in Zoobook

Reason for choosing Zoobook EHR

It's both a clinical and billing system, which assists us in consolidating all our needs into one integrated platform.

Review Source

DH

Dresdin H.  
​Mental Health Outpatient Program Administrator  
Mental Health Care  
Used the software for: 1-2 years

### "Audit Experience"

March 11, 2024

5.0

We had a scheduled audit from the state. To ensure compliance with government regulations, we reached out to the customer support team of the system we use to request customization that would meet our specific requirements. They responded promptly and efficiently, even over the weekend, to ensure that all the necessary features were in place. Their support will be instrumental in helping us pass the audit and maintain compliance with government rules and regulations. I am highly satisfied with their service.

Pros

The team is fully cognizant of their actions and maintains a highly skilled customer service department that is consistently accessible and accommodating.

Cons

Thus far, everyone has been very supportive and friendly.

Reason for choosing Zoobook EHR

The staff are very friendly and helpful.

Review Source

LL

Lisa L.  
Office Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Lisa Feedback"

February 14, 2024

5.0

I'm satisfied with their service so far, especially due to the strength of their support team. They consistently assist us and address any issues we encounter, which greatly alleviates our concerns.

Pros

I'm impressed with their billing system; I've just completed a billing training and so far, I'm quite pleased with the features. Additionally, their support team is fantastic, particularly \[sensitive content hidden\], who is incredible.

Cons

The system experiences numerous bugs and issues from time to time.

Review Source

LA

Lisa A.  
QA/QI Training Director  
Mental Health Care  
Used the software for: 1-2 years

### "One to One with Youth, Inc."

October 25, 2023

4.0

Solved integrated more employee expirations dates to alert us to maintain consistent credentialed documents.

Pros

Able to customize widgets for individual role.

Cons

Unable to provide alerts when authorized units have expired. System will continue to let staff document on expired authorizations and or expired billable units.

Reason for choosing Zoobook EHR

Has the ability to do Chart Reviews with the system

Review Source

DG

David G.  
Clinical Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Overall Feedback"

January 2, 2024

5.0

They are great and they know what they are doing. When we were about to go live, they extended their shifts to upload our clients' information so we could go live without delaying our work. Their support team is fantastic.

Pros

Customer support is top notch. They address concerns immediately and with high priority.

Cons

Nothing, they are fantastic. They already invited me to their recurring meetings, and I told them I do not need them as I have no issues so far.

Review Source

DS

Dan S.  
Program Coordinator  
Mental Health Care  
Used the software for: 6-12 months

### "Comprehensive set of functions as requested by customers"

October 20, 2023

5.0

We are still getting on-demand support and training many months after initial installation - the customer success team does not limit their efforts to brand new clients - support has been key to making better use of the features.

Pros

The ability to track work and meet audit requirements of our funding sources.

Cons

Staff who have no background in computers can get lost in this sophisticated cloud-based system

Reason for choosing Zoobook EHR

There was an incentive to join all the agencies who can monitor key prescription drugs used in treatment - Zoobook was an approved provider eligible for grant-funded support of the implementation.

Review Source

DK

Debra K.  
HR Director, CFO  
Mental Health Care  
Used the software for: 1-2 years

### "Zoobook Pros/Cons"

November 13, 2023

3.0

It has been a difficult roll-out. Zoobook has been good about adapting the program to fit what we need. They were the only software willing to make changes for our unique practice.

Pros

Web-based format Teams' willingness to adapt program to meet our needs

Cons

Difficult to set up - needs to be simplified Not yet able to get the reports I need

Reason for choosing Zoobook EHR

Price and willingness to adapt program to fit our needs

Review Source

KC

Kirsten C.  
Director of Client Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Flexible System"

November 13, 2023

4.0

Good experience overall, customer service has definitely improved in recent months but all in all, the company is very responsive and wants its customers to be happy, which I like.

Pros

Zoo Books is customizable and supports the many different processes we use in our programs. We have been able to take advantage of many of the aspects already on the platform and expand them for our use. Support is quick and responsive to our needs.

Cons

It can be clunky at times, multiple clicks to get to a particular section of a chart, sometimes you can't see all elements of a screen because it is too large. The part about having to save on top of using your signature can be a concern because if you're not careful, you will lose what you have written.

Review Source

KV

Kristina V.  
Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Zoobook is a Good Choice for SUD Providers"

April 10, 2024

4.0

Our overall experience has been good, and support is responsive to our needs.

Pros

Tailored for Substance Use Disorder/MH Disorder Treatment Providers specifically. Conforms to NJ Licensure and CARF Accreditation Standards. Works with Agencies to customize as appropriate.

Cons

The User Manual is very basic; we had to develop our own User Manual internally (which does need constant updating)

Reason for choosing Zoobook EHR

Developed BY SUD/MH Provider - so they understand the needs of the industry

Review Source

MM

Mabel M.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Mabel Feedback"

January 30, 2024

5.0

I like them, they are very friendly, and they always support me, I give them a 10.

Pros

I appreciate Mohamed's assistance; I'm not adept at sending emails, and he provided me with his direct phone number to offer help. I'm very thankful for his support.

Cons

While they lack an in-system guide or a direct phone number, I truly value the support provided by Mohamed.

Reason for choosing Zoobook EHR

Their price is very good for us as a small agency.

Review Source

JH

Justin H.  
Billing Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Billing Administrator Review"

February 1, 2024

5.0

it's good so far, I give them a 9, they just need to have more stability.

Pros

I'm satisfied with Zoobook so far; I have no complaints. They are supportive, and their system is user-friendly.

Cons

The issues recur intermittently. however, they always fix it.

Review Source

LW

Linda W.  
Certified Alcohol Drug Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Trained for New Position"

April 19, 2024

5.0

It was good ther is support I can get help right away.

Pros

Everything is in one place. This is new to me. Incomparison from other program in this field of work its too soon to compare. I am just learning. Trainer was patient.

Cons

I am not sure yet. Just learned the basics. I am new to ZooBook.

Review Source

MT

Melanie T.  
Intern Therapist  
Individual & Family Services  
Used the software for: Less than 6 months

### "Sign in problem wish it kept you in longer"

April 24, 2024

3.0

it ok just don't like that it kick you off after a half hour wish it keep you sign in longer

Pros

I'm still trying it out, but I'm not sure yet. I can't say what I like as a whole. I need to use it more to see how it will work itself out and how integrated it is with others

Cons

it signs you out too fast wish it kept you signed in and wish there was a way to save your sign-in not having to put it in every time on a private computer

Review Source

SC

Stephanie C.  
Intake Coordinator  
Mental Health Care  
Used the software for: 1-2 years

### "Zoobook Support Feedback l"

January 5, 2024

5.0

I like the system, the colors, the features, and the system is very smooth, I have no issues with it, I use it everyday and it's always the same feedback.

Pros

Their support team is fantastic. I have never emailed them without receiving a very fast reply, and they do exactly what I want. They have a very qualified team. I send them emails every day about deleting notes, correcting notes, and they are always fast and accurate

Cons

I hate that we didn't have an access to edit or delete, but on the other hand, this is very good for the documentation and the accuracy.

Review Source

NH

Nicole H.  
Peer Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Dream Life"

January 24, 2024

5.0

I'm satisfied with the system and their customer service team, so far so good.

Pros

I appreciate the entire system; it offers many features and is easy to use. They have done a really good job.

Cons

I don't have access to delete or edit an existing appointment.

Review Source

WE

William E.  
CEO  
Mental Health Care  
Used the software for: 1-2 years

### "1 Year Feedback"

January 5, 2024

5.0

I have been with Zoobook for more than a year, and the system was very great. We had to make some changes, but overall, I had a great time with them.

Pros

The whole company is very great. Anytime I reach out to them for editing something or creating something, they all help me. It doesn't matter if the person is a manager or a worker; they all help.

Cons

They don't have a dialer or direct phone number. However, I reach out to some of them on their phones, and they help me.

Reason for choosing Zoobook EHR

Their price is very low, and they always respect the contract between us.

Review Source

PS

Penina S.  
Clinical Director  
Mental Health Care  
Used the software for: 6-12 months

### "After Training Experience"

March 27, 2024

5.0

Before my trainings and meetings, I could rate them 5, but after the trainings and the meetings, I’m very surprised with the features they have and the abilities we can do as an administrators

Pros

Their Managers are great, I met with \[sensitive content hidden\], both are really helpful and Friendly, also both are supportive and changed my opinion about Zoobook after their training and meetings

Cons

Very complicated, nobody can learn it without a training or meetings

Reason for choosing Zoobook EHR

It was not my decision, I’m new with Medallion

Review Source

NA

Nicole A.  
Case manager  
Mental Health Care  
Used the software for: 2+ years

### "Zoobook review"

April 18, 2024

5.0

Pros

The customer service. They are amazing.

Cons

Some things you should be able to change yourself without assistance

Review Source

DJ

Debra J.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I rate Zookbook at 80% "

October 24, 2023

4.0

Working on the module management that is no longer an option for me.

Pros

It is easy to navigate, most forms are easy to explain to client

Cons

some things are repetitive and not always sure what is necessary for the chart.Administration does not respond to emails

Review Source

TR

Tanner R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Zoobook Feedback"

December 26, 2023

5.0

Pros

Zoobook is a great system, especially for its colors and Support Team. They are very helpful and have the ability to customize the system to fit your workflow and your staff members as well. I love them.

Cons

Every software system has areas for improvement, and what I appreciate about this one is their excellent Customer Support Team. They consistently address any issues you have and, if any bugs are found in the system, they resolve them very quickly.

Review Source

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