# Page 6 | Zoobook EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Zoobook EHR the right Electronic Medical Records solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/185982/Zoobook-EHR/reviews

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Zoobook EHR

4.7 (152)

[View alternatives](https://www.capterra.com/p/185982/Zoobook-EHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Page 6 - Reviews of Zoobook EHR

## Showing most helpful reviews

Showing 126-150 of 152 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PB

Patricia B.  
Rehab Specialist  
Mental Health Care  
Used the software for: Less than 6 months

### "Supervisor feedback "

January 1, 2024

5.0

I am a supervisor so it I just go where I need to review my staff notes and monthly summaries.

Pros

That it's easy to maneuver once you get a hang of it. That it's mobile friendly.

Cons

That I can not make own edits such as the start and end time without putting a ticket into the provider. I also would like for the content area to have automatic grammar checks in the intervention section.

Review Source

CG

Charzetta G.  
Therapist  
Individual & Family Services  
Used the software for: I used a free trial

### "Learning the new systems."

March 15, 2024

3.0

I have not transitioned to the new system I am in the process of implementing Zoobook services.

Pros

The trainer was patience and understanding

Cons

The transition from the old system used.

Switched from

[ZenCharts](https://www.capterra.com/p/158501/ZenCharts/)

The old company is going out of business.

Review Source

MJ

Melinda J.  
Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "Only completed the training so far"

September 26, 2023

5.0

Only did the Zoo Book training and it was easy to follow and looks user-friendly.

Pros

During the training session, EJ made sure I understood and asked if I had any questions.

Cons

There was not any feature that I did not like with Zoobook.

Review Source

PM

Paul M.  
case manager group facilitator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Ticket review"

November 21, 2023

4.0

yesterday I sent in a ticket asking to remove any incomplete substance abuse group session appointments prior to the following clients start date. your team missed a couple, which I fixed. I wanted to let you know

Pros

easier to use than NextGen. less steps..

Cons

have np negative reviews

Review Source

SB

Samantha B.  
Counselor  
Mental Health Care  
Used the software for: Less than 6 months

### "New User"

September 11, 2023

5.0

Pros

The tabs are easily identifiable and notify when something may need more information before proceeding. I think it was designed with workflow in mind, which will overtime become an easy and efficient process.

Cons

There are so many tabs, I'm sure experience will make navigation easier. It seems like the system is designed to ensure vital information is not missed.

Review Source

MA

Michael A.  
Counselor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review Zoobooks"

November 1, 2023

4.0

Overall experience is good.

Pros

The different categories and colorfulness.

Cons

Speed and time it takes to download. The process could be a little bit faster.

Review Source

KH

Kimberly H.  
Mental Health Case Manager  
Mental Health Care  
Used the software for: I used a free trial

### "Great and insightful training "

February 15, 2024

5.0

Overall experience was great and would definitely recommend

Pros

The lady who taught me was very kind, took her time, and was very detailed.

Cons

I do not have any negative opinions about Zoobook.

Review Source

DW

Donnie W.  
Director of Clinical Services  
Education Management  
Used the software for: Less than 6 months

### "New EMR user"

February 13, 2024

4.0

Good customer service, very approachable, quick replies, many problems are solved in a timely manner, extremely satisfied with customer service.

Pros

Internet access, cloud management, can access anywhere.

Cons

Some of it seems a little complicated and has been a challenging transition.

Review Source

TH

Teresea H.  
CEO  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Still on the fence"

December 18, 2023

3.0

There have been ups and downs. I love \[sensitive content hidden\], he's been great but I don't think he has a clear understanding of what is ready to roll and what isn't. Training has been frustrating.

Pros

I love how colorful it is and the daily reminders.

Cons

The issues that we are having getting things implemented, getting staff trained, and everything costs extra. Definitely not a fan of that.

Review Source

MG

Michael G.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Great technical support"

October 20, 2023

4.0

Pros

Appointment setting is very easy as well as all other features.

Cons

I contacted the support team to remove a saved assessment that was saved accidentally for the wrong client. Would've liked to delete it myself without contacting support. That's all.

Review Source

PF

Phil F.  
Clinical Director  
Mental Health Care  
Used the software for: 1-2 years

### "Zoobook is amazing"

July 23, 2019

5.0

I use it to schedule daily clients at a Substance abuse clinic. We have easy access to client's charts, doctor notes, drug tests results, etc. It is well organized and has streamlined features that allow us to simply notify outside agency about our clients as needed. We can easily navigate through the pages and sections.

Pros

Very user friendly. Lots of excellent features

Cons

nothing to complain about. It is excellent.

Review Source

GV

Guillermo V.  
Clinician  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "support "

October 16, 2023

4.0

Pros

Help and support very quickly. I like the excellence of the product.

Cons

save job, I can restore if forget to save the job and then I have to do the same thing again.

Review Source

JA

Jennifer A.  
Receptionist  
Information Services  
Used the software for: 2+ years

### "Great "

July 24, 2019

5.0

oMy experience with ZooBook is Great

Pros

What I liked most about the software is that it is user friendly

Cons

What a least like about the program is the scheduling appointments

Review Source

SV

Sajoy V.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Feedback for EHR"

January 10, 2024

5.0

Pros

Excellent Work. Keep up the good work, really useful.

Cons

It is less complex and hence sometimes hard to document complex clinical cases.

Review Source

LE

Liana E.  
Program Director  
Mental Health Care  
Used the software for: 1-2 years

### "Zoobook EHR"

July 22, 2019

5.0

As a mental health clinician, Zoobook has been easy and convenient to use. There are many different features to use and they are always looking to improve!

Pros

Easy to learn, multiple functions, and great support team!

Cons

Difficulty with certain features (NJSAMS extractor).

Review Source

DEL

Dr. Eleanor L.  
Therapist  
Mental Health Care  
Used the software for: 6-12 months

### "Turning Point Mental Health"

February 13, 2024

5.0

easy to work with and the easy useability-the support team is great - exceptional response time. issues easily resolve

Pros

Timely training and Support team response to questions and concerns. Issues are resolved in a timely manner as a matter of facts in minutes sometimes depending on the time of day.

Cons

There is nothing that I can say right now that I least desire about Zoobook. we have just gone live and so we are ramping up our clientele and as we do that I would be able to say more. right now I am much satisfied

Review Source

RF

Ruben F.  
QA coordinator  
Mental Health Care  
Used the software for: 6-12 months

### "Feedback"

July 22, 2019

3.0

Should be better

Pros

The software is flexible and adjust well to our needs

Cons

Is difficult to navigate, reports are no clear, and some time is a slow process

Review Source

EY

Eric Y.  
Counselor Intern  
Mental Health Care  
Used the software for: 6-12 months

### "Awesome "

July 23, 2019

4.0

My overall experience with the system is great, easy to use and very descriptive

Pros

Great system and zoobook support staff are great

Cons

no cons with the system and everything is detailed

Review Source

PT

Philmar T.  
medical assistant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Zoobook Review"

March 7, 2024

4.0

Pros

easy access, can easily search using date of birth

Cons

trouble navigating the EHR as I am not yet familiar with the zoobook.

Review Source

YE

Yvonne E.  
Counselor  
Individual & Family Services  
Used the software for: Less than 6 months

### "This is a good product"

October 23, 2023

4.0

Pros

I am not sure, this is the third EHR I have used

Cons

Can be complicated for new users. I suggest having periodic trainings.

Review Source

AA

Adewale A.  
APN, PMHNP  
Medical Practice  
Used the software for: 6-12 months

### "Excellent EHR"

July 30, 2019

5.0

Psychiatric and substance use disorder evaluation and medications’ management

Pros

Easy to use and very specific to co-current disorders(Psych and Substance)

Cons

Not having direct support to help for immediate solution

Switched from

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

I tried Zoobook and far better

Review Source

MS

Melissa S.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Zoobook"

July 23, 2019

3.0

Pros

The interface is good and sometimes easy to use depending on what you are trying to access.

Cons

The software is good for the counseling portion of its use however, the medical portion is not set up in an intuitive way to use and the patients medical info is not easily viewable.

Review Source

KB

Kira B.  
Counselor Intern  
Mental Health Care  
Used the software for: Less than 6 months

### "User Friendly"

July 23, 2019

3.0

It's easy to use so far.

Pros

This software is user-friendly​, easy to maneuver and simple.

Cons

Sometimes the software does not save work or it erases work that's already completed. I'm not sure if that's human error or software error.

Review Source

TC

Trever C.  
Intern  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "My review"

July 24, 2019

5.0

I enjoy using it. Better than other perograks ive used in the past

Pros

It is very useful and efficient and I would recommend

Cons

Sometimes slow when I am using the software

Review Source

DR

DENNIS R.  
OFFICE MANAGER / IT  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "ZOO BOOKS WORKS"

July 22, 2019

4.0

Pros

It's a one stop shop for all things counseling, scheduling and charts

Cons

Takes some time to navigate and master but can be done

Review Source

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