--- title: "Promptchat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Promptchat Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/185987/Chatbot/" page_type: "product" language: "en" --- # Promptchat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Promptchat ## What is Promptchat? Multichannel and Omnichannel Web and Social messaging platform with built in visual chatbot builder. Promptchat now offers full integration to OpenAI's GPT platform. ## What is Promptchat used for? [IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2680 Flat Rate, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Promptchat?[Manage this product listing](https://www.g2.com/products/promptchat/claim_requests/new?auto=true) ## Promptchat Overview Updated September 2026 AI summary Promptchat offers cloud-based IVR solutions designed for small and midsize businesses seeking to automate and manage inbound call flows. With features including call routing, computer telephony integration, and interactive voice response, it also provides options such as API access, CRM integration, and live chat to extend functionality. Deployment is available via web and Linux platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Promptchat 5.0 (6) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $2680 Flat Rate, One Time Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.4 (698) Value For Money 5.0 (6) Value For Money 3.9 (678) Customer Service 4.7 (6) Customer Service 4.1 (648) ## Promptchat alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) [View all alternatives](https://www.capterra.com/p/185987/Chatbot/alternatives/) ## FAQs about Promptchat Overview ### What company size and specific industries is Promptchat built for? Promptchat is designed for digital agencies, automation specialists, and contact centres of varying sizes, including small teams and larger organizations. It suits service businesses that handle customer communication, workflow automation, or client support across these sectors. Features and Usability ### What are the key features of Promptchat? Promptchat offers API access, CRM, call routing, and computer telephony integration for managing customer interactions. Its communication features include live chat, chatbot, and IVR for handling inquiries and directing conversations across channels. Pricing ### How much does it cost and what fees or limitations are included? Promptchat starts at $2680 one time for the Self hosted white label chat server on Perpetual License. A free trial is available. The plan includes the first year of software maintenance free, one customer account with unlimited chat operators, and the option to self-host or rent a dedicated server instance. Getting Started and Support ### What training and onboarding options does Promptchat offer? Promptchat provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference material for self-paced learning and review. Getting Started and Support ### What customer support options does Promptchat offer? Promptchat offers email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users direct contact and self-service help for common setup and usage questions. ## Features AI summary Based on 558 IVR reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Promptchat includes **Call Routing**. However, it does not include **Call Center Management** or **Automatic Call Distribution**. **Call Routing** helps businesses direct incoming calls to the right destination based on caller needs, reducing misrouted calls and wait times while helping teams handle customer interactions more efficiently. Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time API Application programming interface that allows for integration with other systems/databases Call Routing Sends voice calls to a specific queue based on predetermined criteria Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Promptchat 7 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial [View pricing plan details](https://www.capterra.com/p/185987/Chatbot/pricing/) Self hosted white label chat server on Perpetual License $2,680 Flat Rate,One Time It includes: - 1st year software maintenance FREE Includes 1 Customer account with unlimited chat operators Ideal for hosting companies and anyone who wish to host inhouse Value for money 5.0 (6) 5.0 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (6) 4.7 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Mani M. Manager Computer Software ### "Promptchat Experience as Non tech professional" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 Easy to use drop and drag concept, it makes non tech personal to onboard with promptchat Pros Easy to use chat bot and drag and drop concept. Within shorter period of time able to build chat bot Cons User interface, if possible to improve a bit more, it will be greater solution in the market Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CT Carlos T. CEO Internet ### "Awesome product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 August 16, 2024 Nice! Very nice platform. I would love to see what they will include next Pros The ability to include whitelabel and so many channels Cons Different grid views and perhaps adding custom views and reports Switched from [respond.io](https://www.capterra.com/p/179311/Rocketbots/) Pricing and the ability to make it my own SAAS Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Thiago R. Proprietátio Retail ### "Otimo para revenda" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Pros Preço e praticidade de uso, e tudo tem explicação para utilizar Cons não tem oque falar, pois estou começando Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 5, 2024 👍 thanks and god luck selling RS Rafael S. Director Electrical/Electronic Manufacturing ### "Best choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2024 Pros Great usability and performance. Simple to adapt to any need. Great ability to integrate with other systems using API. Cons Lack of documentation, but you can get immediate support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Razman A. Manager Civil Engineering ### "Worth of every dollar. Easy to use. Great product! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2023 Opportunities to create efficient and effective chatbots with ease. Its adaptability and powerful AI capabilities position it as a valuable tool for enhancing customer engagement and streamlining operations. Pros Promptchat is an exceptional AI chatbot builder. Its user-friendly interface, extensive customization options, and robust AI capabilities make it a standout choice for creating chatbots. The platform’s flexibility enables users to build chatbots for various applications, from customer support to marketing. Cons My least favorite aspect of Promptchat perhaps its limited integration with CRM systems. But surely this isnt big issue. Overall i love the product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 27, 2023 Thank you! We are working on a universal CRM integration plugin which should be available n early next year Matheus S. CEO Computer Software ### "Toda empresa precisa ter!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2023 Eu gostei muito do sistema, Eu acho que toda empresa que preze pelo atendimento ao cliente deveria ter. Ajuda muito no dia a dia e sem falar que o cliente não fica esperando. Pros A facilidade de configurar os sistema, tudo muito simples e objetivo. Eu não precisei de ajuda do suporte, em poucas horas já estava com meu atendimento funcionando. Cons Falta adicionar etiquetas para você personalizar até onde seu futuro cliente chegou e assim poder fazer propagandas direcionadas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2023 Thank you Matheus for the through review 👍 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.