# Luigi's Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Luigi's Box the right Enterprise Search solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186030/Luigi-s-Box/reviews

---

Luigi's Box

4.9 (110)

[View alternatives](https://www.capterra.com/p/186030/Luigi-s-Box/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated June 3rd, 2026

# Reviews of Luigi's Box

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

JR

Jakub R

Head of marketingComputer Software, 51 - 200 employeesUsed the software for: 1-2 years.

“I like the flexibility of Luigi's Box customizable settings and the depth of its search insights, which provide us with a clearer understanding of user search behavior and preferences.“

February 16, 2025

LB

Lukas B

Chief Marketing OfficerConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years.

“We switched to another tool for reco - but we have specific products so it is very hard to solve our use-cases.“

August 16, 2024

Ondřej Š

Product OwnerBanking, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“It helped us to solve a longterm problem with internal search functionality which was very hard to optimize within our native CMS functionality.“

July 1, 2024

MJ

Martin J

CEOAutomotive, 2 - 10 employeesUsed the software for: 6-12 months.

“Sometimes it is not possible to search for products based on keywords.“

June 17, 2024

NH

Nikoleta H

Eshop managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Its features drive engagement and sales, and the responsive customer support ensures that any issues are quickly resolved.“

September 6, 2024

Ondřej Š

Product OwnerBanking, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“For a long time there were no analytical outcomes to see how people use the search.“

July 1, 2024

MS

Mikhail S

PMProgram Development, 51 - 200 employeesUsed the software for: 1-2 years.

“The Autocomplete feature is especially useful, guiding users who may not have a clear idea of what they are looking for toward relevant texts, categories or products.“

February 14, 2025

MC

Martina C

TesterRetail, 201 - 500 employeesUsed the software for: 1-2 years.

“If the data is not configured correctly, the search results may not always be relevant for customers.“

March 27, 2024

## Showing most helpful reviews

Showing 1-25 of 110 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Artur N.  
E-marketing coordinator  
Retail  
Used the software for: 2+ years

### "More convenient and effective search on the website"

February 12, 2024

5.0

Pros

Thanks to Luigi's Box, it is much easier to manage the search engine and autosuggester mechanisms. This tool also offers great analytics to help you optimize your website content for search. A numerous tool for personalizing communication in the autosuggester are a great marketing tool.

Cons

Some solutions are still in beta phase, although they seem to work properly. Apart from that, I don't find any disadvantages with this tool.

Switched from

[Prefixbox](https://www.capterra.com/p/206115/Prefixbox/)

Luigi's Box gave us much more options to personalize search results and auto suggestions

Review Source

MS

Mikhail S.  
PM  
Program Development  
Used the software for: 1-2 years

### "Helps customers navigate their search"

February 14, 2025

5.0

Search data allows us to make informed decisions, refine our offerings, and ensure customers can easily find what they need.

Pros

The Autocomplete feature is especially useful, guiding users who may not have a clear idea of what they are looking for toward relevant texts, categories or products. Additionally, the banner insertion feature is a great tool for highlighting special offers for our customers. Overall, it’s a smart solution that significantly improves search functionality on our website.

Cons

We are fully satisfied, no complaints from my team.

Review Source

Response from Luigi's Box

March 5, 2025

Autocomplete + smart banners = smooth navigation and better search for your users! 🎯

MH

Matej H.  
Data Analyst  
Sporting Goods  
Used the software for: 1-2 years

### "Luigi's Box Search "

September 8, 2022

4.0

LBX is not perfect, as, at every SaaS, there are some minor bugs, but the company is approaching it very well with near to immediate solutions. Communication with LBX is easy and very responsive.

Pros

Luigi's Box is really outgoing, willing to cooperate in multiple areas, providing custom solutions tailored for our needs.

Cons

Quite heavy need of proper feed setup(on our side) in order for everything to work properly. But that is something you generally need to count on.

Review Source

Response from Luigi's Box

November 25, 2022

Greetings, Matej. Thank you for your review and for taking the time to write it. Thanks to client feedback, our products consistently perform at a higher level. It's also to your credit. Thank you Have a nice day. Martin from Luigi's Box

DD

Denis D.  
Purchaser  
Construction  
Used the software for: 1-2 years

### "Excellent Search & Recommendation Tool – Highly Recommended!"

March 4, 2025

5.0

I have been using Luigi's Box for some time now and it has greatly improved the search and recommendation capabilities of our website.

Pros

Luigi's box is extremely helpful in finding what customers are looking for. Very often our customers don't know exactly what the item they want is called within the industry, and the search is very helpful in selecting what the customer really wants.

Cons

I really can't think of any downsides. It may take a little time to learn how to use all the features,but tech support is always helpful.

Review Source

JR

Jakub R.  
Head of marketing  
Computer Software  
Used the software for: 1-2 years

### "Luigi's Box has perfect support team"

February 16, 2025

5.0

Our decision to use Luigi’s Box was driven by its strong commitment to enhancing the search experience for our users.

Pros

I like the flexibility of Luigi's Box customizable settings and the depth of its search insights, which provide us with a clearer understanding of user search behavior and preferences. Additionally, the customer support team stands out for its responsiveness and efficiency in answering our requests.

Cons

I have no complaints—it works exactly as expected.

Review Source

Response from Luigi's Box

March 5, 2025

Advanced Search, flexibility, insights, and top-notch support—sounds like a winning combo! 🎯🚀 Glad it’s working perfectly for you! 😊

LC

Lukas C.  
Sales Director Channels  
Information Technology and Services  
Used the software for: Less than 6 months

### "search that sells: luigi’s box boosted conversions in weeks"

May 21, 2025

4.0

Pros

luigi’s box plugged into our shop in a single afternoon, and its self-learning autocomplete, semantic ranking, and cross-sell widgets immediately surfaced the most relevant products, guiding shoppers from query to checkout with almost no manual tuning.

Cons

we have no major complaints, although the deeper analytics views sit a layer or two down in the menu and the jump between pricing tiers feels a bit opaque once your catalogue grows past the entry bracket.

Review Source

AS

Adam S.  
Purchase manager  
Building Materials  
Used the software for: 2+ years

### "It gets the job done"

March 3, 2025

4.0

Overall I can say that it is a useful tool, we track what the customers are looking for in our e-shop and in case we do not have what they lok for, we can implement it into our portfolio.

Pros

Advanced AI Search, Personalization & Recommendations, Comprehensive Analytics, Boosted Conversion Rates

Cons

The implementation time is a bit longer but that is just something that you cannot evade due to the fact that the data has to be put there manually.

Review Source

Response from Luigi's Box

March 5, 2025

Thanks for sharing your experience! 💙

MŽ

Michael Ž.  
Sales Manager  
Retail  
Used the software for: 1-2 years

### "Frustration free search on customers side leading to satisfaction of both sides"

December 18, 2024

5.0

Well working tool which helps us to stand in the crowd

Pros

Helps to achieve bigger engagement with clients. Enable to navigate faster without frustration and saving time on both sides.

Cons

In several languages, it's sometimes tricky with wording of recommended typo replacement

Review Source

Response from Luigi's Box

March 5, 2025

Smooth search = happy users + saved time! ⏳✨ Love that it helps you stand out! 🚀😊

KP

Kamila P.  
Channel Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "Solid choice for improving website search"

February 27, 2025

5.0

Overall, a great experience. The tool is easy to use, and managing search results works smoothly. It has definitely improved our website.

Pros

Great tool for improving our website’s user experience. The search works well, is easy to manage, and having control over results makes a real difference. The support team is always willing to help us.

Cons

Nothing major at this point but we’ll see how it evolves over time.

Review Source

Response from Luigi's Box

March 5, 2025

Love to hear that search is smooth and under control! 🔍💡 Hope it keeps exceeding expectations! 🚀😊

TV

Tomáš V.  
Operations Manager  
Computer Games  
Used the software for: 6-12 months

### "Transforming Ecommerce with Perfect AI Search Engine"

October 23, 2024

5.0

For our two websites, we use Luigi’s Box, and it is a very powerful search tool with background statistics. The tool solved our problem of insufficient descriptions, filtering, and categorization of parameters. These parameters become irrelevant with a powerful search engine. At the same time, we can track what our customers are looking for and adjust the website’s offerings to the demand. The AI handles the search very well, so customers don’t even have to browse the entire site.

Pros

Very good tool, how to find out what people need from us. A visual effective dashboards and a lot of strategic information's about products and searches without results.

Cons

I miss some historical data, for compares. YtoY or QtoQ. we can see only 3 months trends.

Review Source

Response from Luigi's Box

March 5, 2025

AI-powered search that adapts to demand? 🔎 Love how you’re using insights to fine-tune your offerings! 🚀📊

PP

Paweł P.  
Senior E-commerce Specialist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Great product that they keep improving!"

July 18, 2024

5.0

Overall, my impressions are very positive. This tool is great to work with. And its effect is reflected in large shopping baskets.

Pros

Great contact with the staff - fast and specific, and also professional. The possibilities of personalizing search results are really wide. And what's more, they keep expanding them.

Cons

An analytical panel for analyzing customer behavior. This is what I miss the most.

Review Source

Response from Luigi's Box

March 5, 2025

Personalized search + bigger shopping baskets? 🛍️ Love to see it! 😊

MK

Matěj K.  
Website Administrator  
Retail  
Used the software for: Less than 6 months

### "Amazing search engine - Luigi´s Box"

August 28, 2024

5.0

This product is really good and it helps to increase earnings and improve the user experience on our website.

Pros

Its really good search engine which has no problem with typos or synonyms. Very good is also their support.

Cons

Only the price is little bit higher, but still worth it

Review Source

Response from Luigi's Box

March 5, 2025

Great search, no typo troubles, and better earnings? Sounds like a win-win! 🚀 Thanks for using Luigi's Box! 💙

YK

Yuliia K.  
Product Marketing Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Big advantage - fast and accurate search!"

July 2, 2024

5.0

My overall experience is perfect - LB does exactly what we need.

Pros

I appreciate speed of Luigi's Box - the autocomplete gives you advice in milliseconds and you get search results just as quickly. As for deployment and implementation, it can be sorted out in a short time. Then Luigi's Box works as it should and you can continuously view the collected data. In case of need, there is Luigi's Box support who will be happy to help you quickly and helpfully.

Cons

I have no problems with it, it just works well.

Review Source

Response from Luigi's Box

March 5, 2025

Lightning-fast search + smooth setup? ⚡🔍 Love that it just works perfectly for you! 🚀😊

MP

Miroslav P.  
Senior Web Developer  
Telecommunications  
Used the software for: 6-12 months

### "What a fresh and good toolbox for your searching needs."

December 16, 2022

5.0

Our internal dashboard system uses this great tool as an advanced search box. As a cloud-based call center software provider, we collect a lot of data, so we needed a complex solution to search through them. Data about calls, callers, agents, automation set-ups, and call scripts is just a little piece of cake. And naturally good advanced searching is necessary. Results are provided almost instantly and are presented in a good readable way. Finally, other functionalities are so helpful in making everything so seamless.

Pros

Clear and quick step-by-step introduction. Gets Luigi's Box into production really fast.Advanced content-based searching with well-trained AI in the background.Almost instant-like results in a structured readable form.

Cons

Settings may be too logical and difficult to understand.More learning resources are on the website. Onboarding portal, webinars.More integrations with e-commerce systems and CRM.

Review Source

Response from Luigi's Box

December 27, 2022

Thank you for your review, Miroslav! We are glad to hear that you found our tool helpful in your search needs. We apologize if you have found the settings to be challenging to understand. We have learning resources on our website to help users better understand and utilize our tool. We will also consider your suggestion to add more integrations with e-commerce systems and CRM. Thank you again for your feedback. If you have any further questions or concerns, please don't hesitate to contact us. Martin from Luigi's Box

DS

Dominik S.  
Contractor  
Computer Software  
Used the software for: Less than 6 months

### "Efficient and useful search, I recommend it"

July 2, 2024

5.0

Luigi's Box provides useful searches for our users so they are more satisfied with us.

Pros

I like that the user interface of the Luigi box is easy to understand and very easy to use. As for the implementation and integration - it was easy. They also have excellent support in LB. In the Luigi's Box app, you just need to check the current results several times a week.

Cons

Everything works great, I have no complaints.

Review Source

Response from Luigi's Box

March 5, 2025

Easy setup, smooth UI, and happy users? 🎯🔍 Sounds like a perfect match! 🚀😊

MB

Milos B.  
konatel  
Retail  
Used the software for: 2+ years

### "Great search results for eshop"

April 22, 2024

5.0

Very good overally. I wish I would not need it and the search in eshop platform we use would be enough, but we do need it and it does what we pay for.

Pros

Everything, that shows in search results can be set up. Additionally, the redirections can be set very easily and navigate customer where we need to have him.

Cons

Search results are sometimes not correct and they need to be fixed manually. For example sometimes it prioritase product that has nothing to do with search query and the right products is only shown in small window next to it. This can be fixed, but must be done manually.

Review Source

VR

Verified Reviewer  
Developer  
Computer Software  
Used the software for: I used a free trial

### "Handly tool for personalized searching"

May 15, 2023

5.0

Pros

The personalized search box is a game-changer, offering advanced personalization and powerful product recommendations. Its multiplatform analytics support provides valuable insights, while learning to rank features improve search results over time. The smart autocomplete feature saves time by suggesting options from the first letter. It's an indispensable tool that sets a new standard in search technology.

Cons

More robust documentation would be beneficial for smoother implementation and usage.

Alternatives considered

[Klevu](https://www.capterra.com/p/163087/Klevu/)[Yext](https://www.capterra.com/p/140176/Yext/)[Algolia](https://www.capterra.com/p/148915/Algolia-Search/)

Review Source

Response from Luigi's Box

June 19, 2023

Dear Client. Thank you for your review and for highlighting the benefits of Luigi's Box's personalized search, powerful recommendations, multiplatform analytics support, and smart autocomplete feature. We're delighted to know that our tool has become an indispensable part of your search technology experience. We are delighted that you chose us over vendors such as Algolia, Klevu or Yext. We're always here to help. Sincerely, Martin from Luigi's Box

MB

Martin B.  
IT specialist  
Retail  
Used the software for: 1-2 years

### "Luigi's box experience"

July 8, 2022

5.0

Luigi's Box was a great choice for our e-commerce. It turns our e-shop searching engine to an upper level. We also have a nice analytics dashboard with many recommendations and issues with search queries that help us how to optimize the search experience for our customers. They have a well-documented API and integration with our data was without complications.

Pros

Smart search with autocomplete and recommendation .

Cons

Some features are quite complicated to understand but when you get it , it's OK .

Review Source

Response from Luigi's Box

July 11, 2022

Hey Martin, thanks for a nice review. You are right our product has a steeper learning curve, but once mastered, it gets easier. We are happy to be helping you get better results on your e-commerce store. Good luck with everything! ~ Luigi's Box team

VP

Viktoria P.  
eComm product owner  
Pharmaceuticals  
Used the software for: 2+ years

### "Functionality - autocomplete search review"

November 14, 2022

5.0

Luigi's Box solved our need for a quality tool for autocomplete search on our e-shop. In the future, we plan to use it in the mobile application as well.

Pros

A product is easy to use, with a simple user approach. We have good ratings a reviews for the autocomplet search function from our customers.

Cons

Currently, I have nothing to complain about the functionality we use.

Review Source

Response from Luigi's Box

November 25, 2022

Greetings, Victoria. Thank you for your trust and rating. Also, thanks to the feedback from our clients, our products are at an ever higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box

PM

Petr M.  
CMO  
Retail  
Used the software for: 1-2 years

### "Very nice search Engine and Recommendation"

July 11, 2022

5.0

Pros

Fast search User friendly administration Good Recommendation

Cons

The price is a bit higher and the way it is calculated may not be adequate enough

Alternatives considered

[Algolia](https://www.capterra.com/p/148915/Algolia-Search/)

Reason for choosing Luigi's Box

Easier to implement and use

Review Source

Response from Luigi's Box

November 25, 2022

Greetings. Thank you for your review. We are glad that you are satisfied with our services and products. Have a nice day. Martin from Luigi's Box

PM

Petr M.  
CEO  
Building Materials  
Used the software for: 6-12 months

### "Worknow"

October 4, 2022

5.0

Very good support. Any issue I had they have solved immediately.

Pros

Very good search engine with possibility to adjust results. Recommender also very handy.

Cons

Some setting at backoffice was confusing for me. Missing Czech translation.

Reason for choosing Luigi's Box

I have noticed it on competitors website and it worked pretty well. So I gave it a go.

Review Source

Response from Luigi's Box

November 25, 2022

Greetings, Petr. Thank you for your trust and rating. AI-driven search and relevant product recommendations lead your customers to higher conversion and a pleasant user experience. So your conversion rate increase, and your sales increase, and that's great. Thanks to client feedback, our products are at an ever higher level. It is also your merit. Thank you Have a nice day. Martin from Luigi's Box

SW

Sławomir W.  
Managing Director  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Very good product and great customer care"

November 22, 2022

5.0

This combination of search engine and recommendation engine provides a good product cross-selling.

Pros

\- Ease of usage- Fast search engine- Clear and easy to use dashboard

Cons

There is nothing that I like least about this search and recommendation engine.

Review Source

Response from Luigi's Box

December 5, 2022

We salute you. Thank you for your review and the time you spent on it. We are glad we were successful, and you chose to both search and recommend Luigi's Box products. It's proof that we are among the top in this area of product search and recommendation. Thank you for your trust. Martin from Luigi's Box

Miloš N.  
Marketing Director  
Food & Beverages  
Used the software for: 1-2 years

### "Recenze software Luigis box"

July 28, 2022

5.0

Feedback from the customer, we include the searched products in the assortment.

Pros

Searching and recommending products, clear dashboard.

Cons

All right. I didn't find a problem. Possible implementation.

Review Source

Response from Luigi's Box

November 25, 2022

Greetings. Thank you for your review and your trust. We bring our clients the best AI-based product search and recommendation services and help your customers find what they need every time. Have a nice day. Martin from Luigi's Box

Martin P.  
UX Writer  
Computer Software  
Used the software for: Less than 6 months

### "Great search tool, amazing support"

January 11, 2023

5.0

Pros

We loved the ease of implementation, welcoming pricing, and most of all, the sheer power of their search functionality. It's a huge improvement over our previous in-house solution that was lacking in too many areas. And it shows. Thanks to Luigi's Box, the UX of our website has improved significantly.

Cons

So far the experience was very good. Ask me again in a year, I guess, but I don't think I'll have anything bad to say about LB.

Review Source

Response from Luigi's Box

January 23, 2023

Greetings, Martin. We are happy to know that our tool has significantly improved the user experience of your website compared to your previous in-house solution. We appreciate your feedback, and we are glad that you have had a good experience with us so far. We will strive to maintain this level of satisfaction for you. Have a nice day. Martin from Luigi's Box

MJ

Martin J.  
CEO  
Automotive  
Used the software for: 6-12 months

### "Good search tool"

June 17, 2024

4.0

Pros

The tool helps us increase the conversion rate because customers find the products they want to order.

Cons

Sometimes it is not possible to search for products based on keywords.

Review Source

Similar Products

Featured