--- title: "Know Your Customer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Know Your Customer Software - reviews, pricing plans, popular comparisons to other Compliance products and more." source_url: "https://www.capterra.com/p/186035/know-your-customer/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Know Your Customer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Know Your Customer ## What is Know Your Customer? Know Your Customer provides next-generation digital onboarding solutions to financial institutions around the world. Our RegTech solutions enable traditional as well as newly established organisations to deliver a fully digital yet completely secure onboarding experience for corporate customers and individuals, centralising the KYC/AML process through a uniquely easy-to-use platform and a vast range of customer outreach tools (Web Portal, Mobile App, APIs for fast integration). ## What is Know Your Customer used for? [Compliance](https://www.capterra.com/compliance-software/)[KYC](https://www.capterra.com/kyc-software/)[AML](https://www.capterra.com/aml-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Know Your Customer?[Manage this product listing](https://www.g2.com/products/know-your-customer/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Know Your Customer 5.0 (2) VS. [4.5 (295)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting Price $250 Per Feature Starting Price $238 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.5 (295) Value For Money 5.0 (2) Value For Money 4.6 (253) Customer Service 5.0 (2) Customer Service 4.5 (281) ## Know Your Customer alternatives [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (580)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.9 (334)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Know Your Customer Overview ### What company size and specific industries is Know Your Customer built for? Know Your Customer is designed for businesses in banking, FinTech, insurance, payments, corporate services, real estate, asset management, and legal services. The target audience appears to be organizations in regulated sectors that need customer due diligence and compliance support, rather than a specific company size such as small business, mid-market, or enterprise. Features and Usability ### What are the key features of Know Your Customer? Know Your Customer offers AML compliance, KYC compliance, and risk management for customer due diligence and regulatory screening. It also includes watch list checks, real-time monitoring, workflow automation, document management, OCR, audit trail, and reporting & statistics, plus archiving & retention, version control, and incident management. Getting Started and Support ### What training and onboarding options does Know Your Customer offer? Know Your Customer provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference material, and videos provide visual, self-paced guidance. Getting Started and Support ### What customer support options does Know Your Customer offer? Know Your Customer provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support experience is available in the catalog data, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 4,313 Compliance reviews Capterra data shows that buyers of compliance software rank the following features as their top priorities: - **Compliance Tracking** (**54%** of reviewers rated this feature as critical) - **Document Management** (**48%**) - **Audit Management** (**42%**) Know Your Customer supports all three of the features reviewers consider most important: **Compliance Tracking**, **Document Management**, and **Audit Management**. Together, these capabilities help businesses monitor regulatory requirements, keep records organized, and maintain clear audit trails, allowing teams to reduce risk and stay prepared for reviews and inspections. API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Risk Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AML Compliance Anti-money laundering compliance helps businesses uncover suspicious financial activity Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Know Your Customer 21 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Incident Management: Manage and track all disruptions and incidents - KYC Compliance: Verify the identity, suitability, and risks involved with maintaining a business relationship - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Version Control: Track revisions and updates made to files and navigate between different versions - Watch List: View and track activity related to an individual, transaction, etc. --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $250.00 Per Feature, Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating Counts reflect reviews available in this feed. 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful CX CXO CXO Used the software for: 3-5 years ### "Trustworthy business partner - the experience that should become a standard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2020 Know Your Customer is offering the customer experience that makes you feel important, cared about and valued no matter your size of business. We started our communication when we did not have even one client ourselves and were treated amazingly from the very beginning. Fast, professional and super friendly! Pros From the very first contact, KYC team was all in - helping us find the best way to solve our challenges and provide the solution that we actually needed. Cons I would wish Know Your Customer to grow, don't lose the connection with their customers, listen to their needs and move to that direction. \- \- \- Used the software for: Less than 1 year ### "Review of KYC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 16, 2024 Great, they are a valued partner. We work together to provide our customers with their KYB and KYC needs, through KYC’s data and solution. Pros Their solution is trusted globally and the functionality is great. Meets my requirements. Cons There is none at this moment from our point of view. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.