# SiteGiant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SiteGiant the right Multi-Channel eCommerce solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186069/SiteGiant/reviews --- SiteGiant 3.9 (11) [View alternatives](https://www.capterra.com/p/186069/SiteGiant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of SiteGiant Ease of use 4.0 Customer Service 4.2 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lye Quan L. Event Planner Events Services Used the software for: 2+ years ### "The support team is very responsive, worth for the money." January 26, 2023 5.0 SiteGiant support team is friendly and very helpful. SiteGiant has an onboarding session to guide you on how to use the system. Their professional team members answered our every inquiry and solved our issues. We will encourage you all to approach them if you are looking for an eCommerce solution to expand your business. Pros Good support team, plenty of useful features and worth the money. Cons It would be good if SiteGiant can produce and upload more tutorial videos on Youtube. Review Source KT Kathrine T. Sales Apparel & Fashion Used the software for: 1-2 years ### "Helpful eCommerce Partner" March 24, 2020 5.0 Very user friendly and easy to use. Highly recommended. Pros This software is very user friendly and it can easily link all my products together where I do not need to manage them in the individual place, everything can be done in SiteGiant Platform. This save me a lot of time and I can spend more time to do marketing and boost my sales! Cons Overall is good but maybe can improve on the CSV file Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[EasyStore](https://www.capterra.com/p/151089/EasyStore/) Reason for choosing SiteGiant More reliable and the company is more responsible Review Source KSM Kian Seng M. CEO Automotive Used the software for: 2+ years ### "Gross profit report designed by college student" July 14, 2023 1.0 Pros It sync inventory across all marketplaces Cons Our dearly beloved gross profit report, I must say, exhibits all the sophistication and meticulousness of a last-minute scramble on a college term project.Picture this: you erringly punch in the wrong figure for a product cost, or worse yet, leave the field vacant. What happens next? Oh, prepare for a journey. You are obliged to transform into a digital archaeologist, delving into the data in search of the affected SKU using the mere clue of an order ID.But the fun doesn't stop there, no, no. You then find yourself in the relentless grind of updating each and every product cost manually, order by order. One can't help but sigh at the bitter irony as the whole point of implementing an ERP system, supposedly our knight in shining armour for efficiency, fades into oblivion.And just when you're yearning for a lifeline, the Sitegiant support team, as fate would have it, turns out to be more of a bystander than a rescuer in this scenario. Alas, technology that was supposed to ease our burdens seems to have conspired to multiply them instead. Review Source LWY Li Wen Y. sales executives Semiconductors Used the software for: 1-2 years ### "System easy to use, the best choice for e-commerce business" February 5, 2023 4.0 If SiteGiant can provide 24 hours customer service, it will be good. Pros I’ve tried other eCommerce platforms and found that SiteGiant is my choice. Their features and customer service are impressive, and I will continue to subscribe SiteGiant for the good of my business. Cons The interface is simple and easy to understand. There are plenty of features such as inventory management, or order fulfillment setting available to suit our business needs. The tutorials provided are easy to understand too. When I have any questions, I can always talk to their customer service team, and they will answer my questions in a short time. Review Source KL Kelvin L. Ecommerce Arts and Crafts Used the software for: 1-2 years ### "System very stable, I can manage all my stores in a single platform" February 9, 2023 5.0 I’m selling on Shopee, Lazada, and Tiktok shop. SiteGiant ERP system is very useful for my eCommerce business. I can use it to set different pricing for different stores, and I don’t need to log in to each platform to change my product details and pricing. All can be done in SiteGiant! Pros The system is very stable. I can bulk edit product details, control inventory, fulfill orders and manage orders return all in one place. Cons In the future, SiteGiant may look into providing multiple-language tutorial guides for merchants. Review Source AS Alem S. Operations & Marketing Apparel & Fashion Used the software for: 6-12 months ### "Worst Support" December 21, 2020 1.0 Pros Marketplace Integration looks promising but hasn't tried it. Because it's already 3days I'm still waiting for support to reply. Cons Worst support ever. 3days still not reply to my email. Alternatives considered [EasyStore](https://www.capterra.com/p/151089/EasyStore/) Reason for choosing SiteGiant Marketplace Integration Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) 24/7 support Review Source Response from SiteGiant December 24, 2020 Hi Alem Salleh, thank you for spending your time to write us a review! Sorry you had to go through such a frustrating experience. We truly appreciate that you brought this to our attention and will work on providing the best support for our customers. May we ask for your registered email address so that we could closely follow up with you on your concerns? Thank you once again for your feedback and we look forward to serving you better. JT Jolin T. Community Executive Cosmetics Used the software for: 1-2 years ### "POS system saves my time to update my online and offline stock." January 30, 2023 5.0 SiteGiant’s POS system is beneficial for me to manage my online and offline store! The stock inventory will be auto-synced and updated across all the channels that I sell. In this way, we can prevent overselling and my staff doesn’t need to manually do stock check every day! Pros It is very convenient. I just need to download the POS system on my tablet or laptop, and I can take orders and make payments anywhere! Cons So far everything works well for my business, no disadvantage I can tell now. Keep it up! Review Source DW David W. Business Development Wholesale Used the software for: Less than 6 months ### "Feature Expand Needed" September 5, 2022 4.0 Overall is easy to use, but the e-commerce seller's core challenge was pricing management & inventory management. Site-giant is only good at inventory management. Pros \- I like the inventory management and listing copy & sync function. Cons \- However, there is no pricing management feature to manage the same product in all market channels. - The webstore provided by site-giant is too slow. Not competitive enough. Review Source JL Jun L. Software Developer Photography Used the software for: 1-2 years ### "Plenty of e-commerce functions to use" July 2, 2019 4.0 The customer service is very responsive. They solve most of the problem that I had encountered. Pros The user interface of the system is very intuitive Cons The platform is running smoothly. However, sometimes the site is slow. But It doesn't happen frequently though. Review Source Response from SiteGiant July 5, 2019 Jun, thanks for the excellent review. We really appreciate you being a loyal customer and helping to share the word about us. VR Verified Reviewer online seller Business Supplies and Equipment Used the software for: 1-2 years ### "User Experience in Site Giant" July 12, 2019 5.0 Everything is good. They will develop new features that help all online users from time to time. Keep it up Site Giant! Pros Customer Support is very friendly and helpful with professional assistance to my queries. The best thing I like is the marketplace sync feature! I have no worries to list my products in different marketplaces individually now! Cons may enhance the system stability, besides, may update tutorials for some features as the setup process in other platforms could be different at times. Review Source Response from SiteGiant July 18, 2019 Thanks for the excellent review. We really appreciate you being a loyal customer and helping to share the word about us. MN Marilyn N. Admin clerk Consumer Goods Used the software for: Less than 6 months ### "Feedback" July 5, 2019 4.0 Pros Orders from marketplaces will be synced back to my system so I can handle the orders easily. Cons There is always system upgrade so I have to study the tutorial given by them. Review Source Response from SiteGiant July 9, 2019 Hi Marilyn, thanks for the excellent review and helping to share the word about us. Similar Products Featured ## Related categories [Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.