# DecoNetwork Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DecoNetwork the right eCommerce solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186114/DecoNetwork/reviews --- DecoNetwork 3.9 (24) [View alternatives](https://www.capterra.com/p/186114/DecoNetwork/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DecoNetwork Ease of use 3.6 Customer Service 3.5 ## Pros and Cons in Reviews BM Bailey M OwnerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “I liked that it pulls in the apparel and we can decorate for proofs as well as pricing.“ December 15, 2020 JM Jedrek M Operations ManagerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “There is no live inventory so purchasing can be difficult when you input an order, create a PO, and then have to deal with lots of backorders!“ December 14, 2020 BK Brian K OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “I had a slow start, but once I jumped into using the software as our only option, it has been a huge learning curve that I feel I am in control of now.“ December 11, 2020 IA Idalia A Co-OwnerDesign, Self-employedUsed the software for: Less than 6 months. “Not that it is all your responsibility, and I understand you have to maintain a profit in your software, but the user experience for us has been quite difficult.“ December 18, 2020 DV Daniel V DirectorTextiles, 2 - 10 employeesUsed the software for: 1-2 years. “The ease to use it, we love that we take care of more time with customers that doing quotes.“ December 9, 2020 DV Daniel V DirectorTextiles, 2 - 10 employeesUsed the software for: 1-2 years. “I have save a lot of money, just because we have 95% less mistakes.“ December 9, 2020 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Retail Used the software for: 2+ years ### "Silent member of staff" December 10, 2020 5.0 Love the online affiliate shops i can offer to my customers also great with wilcom software for integration Pros Love having the ability to see customers previous orders, save a lot of searching and gives a very professional look to my business Cons Recent upgrade have caused complications but overcame them,sometimes the saying if its not broken dont fix it" makes sense Also no rewards for old customers only new customers receive offers Reason for choosing DecoNetwork Not just a platform there are real people to ask for help and regular seminars Review Source BK Brian K. Owner Apparel & Fashion Used the software for: 1-2 years ### "T-Shirts Etc. - Apparel - Design - Promo" December 11, 2020 4.0 My overall experience has bee one of frustration and breakthrough moments. I love that deco continuily works with its subscribers to update the software. I had a slow start, but once I jumped into using the software as our only option, it has been a huge learning curve that I feel I am in control of now. Pros I originally loved the updated look and ease of the overall software compared to our previous shop management software. One of the other main factors were the online store function and other online features. Cons I feel that while the software is amazing over all that it isn't the best product yet for my companies needs. With saying that, I don't think that there is another software offering that hits as many of our needs. I feel that the weakest point in my companies view is that the platform is actually backwards. I feel that the software should be focused around the design, not the apparel. For instance, I should have a design spec(with design details such as mesh count, ink color, squeegee durometer, single/double hit, custom details). After the design spec, there should be a list of items that the design is going to be placed on. Eliminating alot of design placement tweaks on the invoice and reducing the number of pages printed out. Alternatives considered [InkSoft](https://www.capterra.com/p/149085/InkSoft/)[Printful](https://www.capterra.com/p/209769/Printful/) Reason for choosing DecoNetwork Mainly because Deco had all of what we were looking for contained within the 1 product. Switched from [OnSite](https://www.capterra.com/p/2902/OnSite/) We made the switch because of the outdated look of our old software, online store capability, other online enhancements, apparel integrations and more. Review Source GS Gail S. CEO Retail Used the software for: 1-2 years ### "DecoNetwork Review" December 9, 2020 3.0 Have spent thousands of dollars on training sessions with two different Deco Pros. Inksoft never charged for training so the cost factor between the two has been significant for that reason alone. In turn, we have a good website and setup. Our affiliate stores are taking off quite nicely, but they are not easy to setup so man hours are extensive in this process. Pros Switched over from using Inksoft for 9 years | embroidery engine | business hub | personalization capabilities | Catalogue integration | Corel Draw integrations (now not working well) | ability to use multiple custom domain extensions | ability to quote from ANY store within business hub | ability to manipulate HTML coding | drag and drop widgets | Cons Designer is awful, customers could not begin to use it | Colorways on .emb files not available within software | not enough decoration methods | provided graphics are VERY outdated and not usable | limited amount of decoration methods | pricing and minimum overrides not available at store level, must override each product | cannot add decorated products to multiple categories | not enough bulk action options such as copy, delete, sort.....especially at the store level | no ability to publish decorated apparel, appears on website as soon as it is saved | Reporting needs to be more powerful Reason for choosing DecoNetwork HTML programming ability, embroidery engine and integration with Wilcom Review Source JM Jedrek M. Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "This is the way." December 14, 2020 5.0 What impresses me most is their continual improvement. Even in our 1-2 years with them, they have improved so much. This makes paying monthly so easy! On this trajectory, they will not stop until they are the best software on the market. Pros \-Efficiency -Time-Saving -Production Calendar automatically made for you -Syncs with emails, QuickBooks, website -Improves communication amongst team members -Supplier catalogues and products are already uploaded onto Deco for you Cons \-Personal training is contracted out which is confusing. -The supplier catalogues and products aren't always updated as frequently as needed -There is no live inventory so purchasing can be difficult when you input an order, create a PO, and then have to deal with lots of backorders! Alternatives considered [InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing DecoNetwork They have the best trajectory for the best price. Review Source CM Crystal M. Director of Sales & Marketing Printing Used the software for: Less than 6 months ### "It has amazing possibilities" December 9, 2020 4.0 Overall, we are happy we switched because the postitives outweigh the negative, we just wish we would have had this information prior to our switch. Pros We loved the idea that we could have an all-in-one solution to our business. We left Shopvox & Order My Gear as well as Shopify POS and Wix to come to Deconetwork because of the abilities to create online stores and those orders go directly into production with batch production capabilities. The online designer and online presence it ads, is also a great feature. Cons The Batch production capabilities are extremely lacking. They are working toward fixing the major issues, but we still have to order/check in/print/complete each individual order and sorting orders is very difficult with this system. We have a showroom with products ready to purchase and this system is not designed for that either. Alternatives considered [InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing DecoNetwork Inksoft is NOT made for printers. The back end (Business Hub) side, I think they called it proposals, was absolutely horrible. We had to get our money back. Switched from [shopVOX](https://www.capterra.com/p/155218/shopVOX/) We also had Order My Gear and Shopify POS and Wix Review Source JM Jeff M. Founder & Principal Consumer Services Used the software for: 2+ years ### "Dramatically Improved our Processes" December 10, 2020 5.0 Instead of keeping our quotes and art imbedded in various email accounts, we can integrate the information in Deco and find it easily. We can also see who our top clients are, manage accounts receivable and manage our production schedule without a hitch! Much better than the kanban system we were using, for sure. Lastly, and in my opinion, most importantly, we are not wasting critical resources (time and money) in the management of our company wide tracking systems. Pros We are a laser engraving job shop servicing a wide variety of industries and needed a solution to handle purchase orders from clients, job quotes, production management, art management, communications, and billing. After trying other offerings out there, DecoNetwork fit our needs to a tee. Integration was a bit challenging as DecoNetwork is not specifically designed for engravers, but with the help of online tutorials and videos we got it up and running in a snap. Hats off to the support team who is super responsive and are always improving the product, Cons We don't use the front end and designer as much as I thought we would, but it's nice to know it's there and available if our model ever changes. Review Source SL Stephanie L. Owner Apparel & Fashion Used the software for: 2+ years ### "Onboarding for a non-techy" December 10, 2020 5.0 We are bringing DN on full-board, meaning as the primary tool to run our facility. Presently we use elements of it. While I would appreciate not having to 'pay' for onboarding, I appreciate the Expert resource some DN users have created for themselves. Pros Team DN: The team stays abreast of industry needs and communicates those needs through videos. Additionally, the sw is thurough and covers all aspects of what we do and I know the team continues to look at development. Cons For those of us that are 'visual'; not necessarily technically challenged but need actual visuals and mapping as to how one action affects another - we need assistance with this. Think analog vs digital. Analog I can see how what I do works and affects the next steph; digital not so. This may be a generational thing - with advanced degrees in design and print production, my brain is mechanical. Learning the software from folks that just know to do 'this' or 'that' but not how it relates to the overall accountability is problematic for us. Reason for choosing DecoNetwork I did my research years ago - DN was breaking new ground and clearly a leader in this space. Review Source JB Joshua B. COO Printing Used the software for: 2+ years ### "Excellent all in one solution for printing companies" December 9, 2020 5.0 DecoNetwork has come a long way, we have used the platform since it was very new, and the consistent growth and improvement has made us confident that it will be supporting us for years to come. Pros The ability to have orders from our online stores, as well as orders from our physical storefront all flow into the same channels seamlessly is wonderful. DecoNetwork really aims to be a proper all-in-one solution, integrating scheduling, payment processing, webstores, POS system and even CRM elements which are so important to running a smooth operation. Cons Our business offers a relatively diverse array of products including signage, paper printing and promotional items. We would love to see stronger support for these products implemented soon, as I feel like more and more businesses are expanding into these areas! Alternatives considered [Printavo](https://www.capterra.com/p/154421/Printavo/)[InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing DecoNetwork Versatility and comprehensiveness Review Source MB Michael B. Sales & marketing Printing Used the software for: 2+ years ### "Top Print Ltd -review 2020" December 15, 2020 5.0 I've been with Deco Network for many years and have seen many improvements made so for this reason it makes sense to work with your supplier and make any new updates as and when you can, i do think when problems to arise they need to be dealt with in a more appropriate manner as it can be very costly to the business if it's not dealt with in a timely manner. Pros I like the way the system comes with a business hub back end which really does help on a daily basis within our business, when you are running multiple sites this allows the work flow all to come into one area. Cons Newer Products like shopify are more likely to win you new contracts when wanting to integrate your workflows so new updates will be need to be more competitive in your area's, I would also like to see more detail around the designer to allow customers to upload and get a price rather than having to try and design, not everyone is a designer and can be put off by getting it wrong !!!, the catalogue is a problem area and takes to long to update which can cost you sales. Review Source DS David S. Owner Consumer Goods Used the software for: Less than 6 months ### "Deconetwork are deceptive" December 21, 2020 1.0 In my opinion Deco Network hold off giving the relevant information to make sure that I was not able to get a refund. The help online is comprehensive. The help staff will help with the basic stuff but not with anything that you cannot find yourself in the Help Files. DECONet is perfect for someone with no eCommerce experience. In my opinion if you are a serious eCommerce Business would find this to Limiting a platform. Pros A Good Back End, perfect Customization component. Easy to make changes. Good help files. DECONet is perfect for someone with no eCommerce experience. In my opinion any serious eCommerce Business would find this too Limited platform. Cons Support will give you a great email that says very flowery and positive spin,but it is saying NO. No way to get any thing that you identify as a problem fixed. A lot of standard features in a T Shirt site are missing. The refund was offered at a month, I then had contacted help who told me they would contact me regarding a problem in time to cancel if required and then did not. When I canceled I was told that it had to happen in 14 Days. In My Opinion very deceptive. Reason for choosing DecoNetwork The online Designer looked the best. We thought as some major brands are using it, we thought it would be a reputable. In my experience DO NOT BUY OR SIGN UP. Review Source DR Dan R. President Retail Used the software for: 2+ years ### "Full Featured" December 9, 2020 5.0 We have been using DecoNetwork for over 10 years and the product has evolved nicely over that period of time. The technical support is also very good and responsive. Pros The software has the majority of features I need to add an online ordering dimension to our business. We have also heavily leveraged the ability to have affiliate stores as we are currently hosting over 900 customer stores. Cons Minimal integration options. A bit slow to add desired features. Reason for choosing DecoNetwork It seemed more developed and had the affiliate store functionality which was important to our business. Review Source BM Bailey M. Owner Printing Used the software for: 2+ years ### "The Good The Bad and The Ugly" December 15, 2020 3.0 I couldn't live without it. But i feel the price is too high for the services we get. Pros I liked that it pulls in the apparel and we can decorate for proofs as well as pricing. It has 2 of my main suppliers. PO are a great feature but need updating. Cons Slow. Behind. I think we need more IT on the back end to speed up fixes and work out more glitches. We have times we mark orders and then poof they are back! It's hard to add options to customize. a Reason for choosing DecoNetwork The support. - Or what I thought would be there. Review Source IA Idalia A. Co-Owner Design Used the software for: Less than 6 months ### "BTSPHILLY REVIEW" December 18, 2020 4.0 Ok but I need way more practice and help Pros I love that it provides us with the ability to offer online ordering. I love that allows us to take online orders. Having an online decorator is awesome Overall, helpful to my business Cons First, why don't you have Apparel/decorator/embroiderer listed under the "Industry" tab when filling out this form. Non of your options applied to us. Second, the onboarding process is significantly challenging as a business owner. Not that it is all your responsibility, and I understand you have to maintain a profit in your software, but the user experience for us has been quite difficult. I wish you would make the software much more straightforward. It's not the easiest to use. Third, I wish your platform was much more seamless and the forms more polished on the customer end. I wish getting significant help didn't have to cost extra money every time I need guidance on utilizing the software. What about the use of clip arts? I don't even know where to add that? Why does adding clip arts have to be so complicated? I just feel like you could make your software easier to use and customer service more available. Alternatives considered [InkSoft](https://www.capterra.com/p/149085/InkSoft/) Reason for choosing DecoNetwork Embroidery inclusion in online decorator Review Source DV Daniel V. Director Textiles Used the software for: 1-2 years ### "Excellent for Embroideries" December 9, 2020 4.0 I have save a lot of money, just because we have 95% less mistakes. Pros The ease to use it, we love that we take care of more time with customers that doing quotes. Cons The reports section, I think it has a lot of improvement Alternatives considered [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[OnSite](https://www.capterra.com/p/2902/OnSite/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing DecoNetwork the integration with Wilcom Review Source GD Gioia D. Sales manager Design Used the software for: 1-2 years ### "Just don't use Deco" September 7, 2020 2.0 Terrible. Pros I bought it to have our catalog supplier available for my customer but they do not upload products for 2 years. Easy to customize website and Cons They blame the suppliers not giving the products to upload but it's a lie since I talk with my supplier every day. Catalog & prices are 2 years old. Every email end in my customer scam. Since I built my website with them I can't change them! Reason for choosing DecoNetwork They sold their product really well but it doesn't work as promised Review Source AB Andy B. Partner Retail Used the software for: 2+ years ### "Expensive now" February 10, 2026 3.0 Used to be a raving supporter of Deconetwork and would help with prospective customers. No loyalty at all though Pros DecoNetwork is good for organising my printing business. We have grown to rely on the platform and it would be a massive job to migrate to any other platform now. Cons More than doubled the prices even though we were on a fixed old rate. I feel like DecoNetwork haven't looked after me with the price increase and know it's hard to change platforms this far in. Review Source rS rich S. owner Apparel & Fashion Used the software for: 2+ years ### "deco review" December 9, 2020 3.0 we are 3 years in and we still don't know how to use everything Pros I like the fact that that you can do alot with dec Cons Custom service support is really poor very hard to use the website to sell other product Reason for choosing DecoNetwork website / mfg solution Review Source BH Bridget H. Owner Apparel & Fashion Used the software for: 2+ years ### "A Decent Print System" December 9, 2020 5.0 It’s ok and very operational. It’s very user friendly. They seem to have iron all the kinks out in the software pretty well. Pros I like that it’s an all in one bundle where u can operate your entire system on the platform Cons I don’t like the customer service. It takes a long time to set everything up. There’s a lot of Video tutorials, but it takes so long that set up that it’s overwhelming. Reason for choosing DecoNetwork It was cheaper at the time than the others and newer. It also handles both silkscreen and embroidery, and allowed me to operate the full website as well as to have unlimited sites. Review Source RJ Rolandas J. Director Retail Used the software for: 2+ years ### "DecoNetwok at Embroidery Cork" December 10, 2020 4.0 Pros Communication between us and customer. Availability to work from any place. Cons Lately some bugs have started to appear. Some customer information disappears artwork fees, artwork approvals. Review Source TG THIERRY G. CTO Printing Used the software for: 2+ years ### "The best of online printing and embroidering solutions" December 27, 2020 4.0 Very good workflow Pros The online designer, the Business Hub, the website builder, the catalog and the designs libreries Cons Paying for the white label app., own hosting is not possible. Review Source MG Magdalena G. Website Designer Design Used the software for: 2+ years ### "Great buy" December 14, 2020 5.0 Very easy to use website platform. Pros Business Hub is very useful, design page has easy access for adding new products. Cons Some of the features have glitches and needs improvement. Review Source BJ Bryan J. Owner Textiles Used the software for: 1-2 years ### "bjs review" December 9, 2020 3.0 left it once and then returned.not perfect but no real alternative Pros Saved embroidery and print designs capturing payments Cons linking to shopify and apps,very dated website Reason for choosing DecoNetwork I knew the product Review Source ES Eytan S. President Printing Used the software for: 6-12 months ### "Deco Network honest review" December 9, 2020 2.0 Problems syncing with QuickBooks consistently. Big lag during data entry and especially when trying to save an invoice or work order. Pros Can automate the process of selling printed or embroidered products online and Deco Network can also provide you with digitized files automatically Cons Cost. Inferior Customer support. Especially during covid you can call multiple times and receive voicemail messages only. but When selecting option for purchasing the software there's always a salesperson ready to take your call. Very sad Reason for choosing DecoNetwork QuickBooks integration and a lot of bells and whistles Review Source CC Claire C. Digital Brand Manager Printing Used the software for: Less than 6 months ### "Deco Network Fan" December 9, 2020 4.0 Pros What I love about Deco Network is the more I learn, the more I realise what the system is capable of and it is capable of alot! It is so easy to use and whenever I have a problem, the support team are always there to help. Cons I would like it if the DESIGNER was more customisable and the artwork quality warning confuses a lot of customers. 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