--- title: "Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guusto the right Employee Recognition solution for you? Explore 3857 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186209/Guusto/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Guusto 4.9 (3856) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews VP Vijay P PharmacistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Immediate access to a wide variety of popular gift cards, making it a fast, versatile way to reward staff, An incredibly simple interface and straightforward redemption process that requires no technical know-how.“ June 7, 2026 SP Sadiq P Personal AdvisorInsurance, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The selection of available gift cards and reward options may be limited depending on the recipient's location, which can reduce flexibility for some users.“ June 3, 2026 Peter C Dish WasherFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Guusto delivers an incredibly straightforward, efficient, and budget-friendly experience for managing employee recognition—especially for teams with a mix of deskless, hourly, and frontline workers.“ July 10, 2026 Lipsha P PswHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “One downside is that some reward options may not always be available in certain locations, and occasionally the app can feel slightly slow when loading rewards or notifications.“ May 23, 2026 Anthea M Software DeveloperComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “I like that I am able to send/receive gift amounts easily and have the ability to combine the amounts that I receive to redeem from various merchants.“ July 6, 2026 MA Miguel A Network Systems AdministratorAirlines/Aviation, 201 - 500 employeesUsed the software for: 1-2 years. “Can feel transactional if overused – Because it's centered on gift cards, recognition can sometimes feel more like a transaction rather than a cultural or emotional experience if not paired with thoughtful messaging.“ June 18, 2026 KG Komal G Client serviceLaw Practice, 10,001+ employeesUsed the software for: 6-12 months. “Guusto also encouraged regular recognition among team members, which strengthened morale and teamwork. While there were a few minor areas that could be improved, such as expanding reward choices and customization features, the platform overall delivered a smooth and valuable experience.“ May 27, 2026 KM Kayla M Sous ChefFood Production, 10,001+ employeesUsed the software for: 1-2 years. “In my experience, employees have the taxes come out of their paycheck and some find that unfair since the money is not added to the paycheck and the cost is not coming from the gift.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 3856 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CK Cindy K. Hearing Care Coordinator Used the software for: Less than 1 year ### "Guusto Review" November 4, 2026 5.0 So far, so good! I am excited to see what else Guusto has to bring to the table. I hear many good things from my colleagues. Pros What I like the most about Guusto, are the rewarding prizes that are offered and that it is user friendly. Cons I do not have any negative comments about Guusto at this time. If anything may change in the future, I will make note of it. Review Source SB S. B. Warranty Manager Used the software for: 1-3 years ### "Loving Guusto" November 3, 2026 5.0 Pros I’ve found Guusto to be an incredibly efficient way to recognize and reward people across our organization. The gift selection feels endless, and the appreciation it generates is always welcome. Redemption is also amazingly easy. I love it. Cons So far, there’s nothing I dislike. I’ve found the platform to be amazing, and my experience with it has been very positive overall. Review Source MM Mavis M. Worker Used the software for: 3-5 years ### "New way of gift giving giftcard. " November 2, 2026 5.0 For the years i have been using guusto, it been awesome. The ease pf assessing my gift card, right on my phone. Nlt being able to lose it or forgetting all about it because it .ixed with all the cards in my wallet. This is an awesome way to receive or gift a gift card. Pros I like how easy it is to use. Very convenient. If your having any issues using it, customer support is there. Simply the best. Wonderful way for your employer to recognized your work. Overall excellent product. Cons If am being honest, there has been a few tkmes i teied using my gift card and it was out pf service and couldn't use it and had to use cash instead. It not pften thiugh. I have used Guusto for couple of. Years and this has happened twice. I believe that can be looked into. Review Source R Reviewer administrative assistant Used the software for: 1-3 years ### "Thank you Guusto" November 2, 2026 5.0 I have been very pleased with the rewards. The gift cards are easy to use and you can also see activity details. Pros Easy to use and is a great reward for employee recognition. This boosts employee's to go above and beyond to earn recognition Cons hard to access from a cell phone. Must have access to a computer to be able to accept and view your card. Review Source R Reviewer parts manager Used the software for: 3-5 years ### "Guusto review" November 2, 2026 5.0 Great experience in using Guusto, getting the gifts and using them right away. Some good options for the gift cards Pros The ease of use, find the appropriate gift card and get it right away. Able to use right away. Great company for incentives Cons The removal of Amazon and Starbucks, these seemed to be the most popular choices by my staff. There are other good options Review Source kB kamsiah B. Solution Advisory Used the software for: Less than 1 year ### "Plenty of Vendor Choices for Redeeming Gift Points" October 29, 2026 5.0 Guusto is an intuitive and highly effective platform that simplifies real-time peer-to-peer recognition and boosts team morale. It eliminates complex point systems, making it incredibly seamless to send, receive, and track rewards instantly. The only major room for improvement is expanding the localized redemption catalog for Malaysia. Adding more regional merchants and popular local chains would significantly increase the platform's flexibility and value for international teams operating here. Pros What I like most about Guusto is its frictionless, real-time recognition that completely eliminates complex point systems. It allows you to send tangible appreciation instantly, making peer-to-peer shoutouts feel meaningful and rewarding without any administrative hassle. Cons I’d like to see more Malaysian-localized merchants, including popular Malaysian chains, to diversify the available options. Review Source IM Irshaad M. Staff Developer Used the software for: Less than 1 year ### "Great variety of goods and services to redeem to" October 24, 2026 5.0 This platform is a vast improvement over our previous rewards system. The old system was restricted to just two or three merchants that I rarely used. Guusto offers a much broader selection of worldwide merchants and a great variety of goods and services, making the rewards genuinely meaningful and easy to redeem Pros The large selection of worldwide merchants and a great variety of goods and services was very impressive. Quite simple user interface, straight to the point. Cons It was initially a bit confusing how to initially redeem the vouchers but also not that complicated after I managed to do it. Review Source Mike A. Estimator Used the software for: Less than 1 year ### "Good Program" October 21, 2026 5.0 So far, so good. I've only just started and already appreciate what it has done. I would be happy to encourage people to use it. Pros My first experience was through employee recognition. I found it amplified our team mentality and created camaraderie between members. Cons Nothing, I found it easy to use and liked the entire concept. Navigation was easy and the interface was straight forward. Review Source Elizabeth J. High School Instructor Used the software for: Less than 1 year ### "GUUSTO - a great rewards website for appreciation!" October 20, 2026 5.0 My experience with Guusto has been great! It has made celebrating win after win with our company easier, faster, and far more rewarding than ever before :) Pros I absolutely love how amazingly user-friendly and intuitive Guusto is! It makes sending rewards and recognizing team members an absolute joy, seamless from start to finish, and completely hassle-free! 🎉 Cons It would just be extra amazing to see even more fun gift card options added in the future so that users have more options to choose on how to spend their rewards. Review Source AR Ameyali R. District Manager, Aftersales Used the software for: 3-5 years ### "Easy To Use - Amazing Rewards" October 16, 2026 5.0 I love it. Every time I receive a Guusto Gift Card I smile and think of how I'm going to claim my reward. Pros It is extremely easy to use, rewards are easy to claim and it's a great employee recognition platform. Cons Nothing! All the options you have to combine and claim rewars are amazing. I also love that the webiste is super User Friendly. Review Source Brian C. HCM Consultant Used the software for: Less than 1 year ### "Guusto - Rewards made easy" September 15, 2026 5.0 If your goal is to easily distribute real, flexible value to your team —especially frontline or remote teams—the user experience is stellar. Pros The system features a modern layout requiring little to no staff training. Rewards can be sent via text, QR code, or printouts for deskless workers. Cons The selection of available merchants shrinks drastically outside of North America, which makes it tough for international team members. Review Source sB savana B. MOA Used the software for: I used a free trial ### "Med Clinic Review" September 1, 2026 5.0 Our overall experience with the application has been positive so far. It offers a wide variety of helpful resources that are easy to access and provide useful information, guidance, and support. We have found the application to be user-friendly and convenient, with a range of features that can meet different needs. Since we have not been using the application for a very long period of time, we have not yet encountered any significant disadvantages or concerns. As we continue to use it, we expect to gain a better understanding of its functionality and identify any potential limitations. At this time, we are satisfied with our experience. Pros It has a wide variety of helpful resources that can provide valuable information, guidance, and support. These resources are easy to access and cover a range of topics, making it a convenient place to find answers and learn more about different subjects. Whether you are looking for educational materials, practical tips, helpful tools, or additional information, there are many options available to suit different needs. The resources are designed to be informative, user-friendly, and accessible, making it easier to find reliable information when needed. Overall, it is a useful resource for anyone looking to expand their knowledge or find helpful guidance. Cons We have not been using the application for a long enough period of time to identify any significant disadvantages or concerns. So far, our experience with the application has been positive, and we have found it to be helpful and easy to use. As we continue to use it more regularly, we will likely gain a better understanding of its overall functionality, including any potential limitations or areas that could be improved. At this time, however, we have not encountered any major issues or cons that we feel would be appropriate to highlight. More time and experience with the application will allow us to provide a more informed assessment. Review Source R Reviewer Scientific Director Used the software for: 1-3 years ### "Pretty good product with some improvements needed on the redemption side" November 22, 2024 3.0 Generally my experience is pretty good and I find it easier to send than to redeem rewards. Pros I like being able to reward colleagues and thank them for their contributions. I like being able to send to multiple folks simultaneously and the functionality of splitting funds when sending them out. Cons The interface to redeem is not super user-friendly. I once tried to redeem $65 in amazon gift card and it never went through to my amazon account. When I followed the instructions, Amazon system said the code had already been redeemed and when I followed up with Guusto, they said there was nothing they could do about it. So it was just lost in the ether. Review Source DH Daniel H. Supervisor Used the software for: Less than 1 year ### "Supervisor" July 20, 2026 4.0 It was a great source for rewards. The selection of cards to use from is great. With a variety to choose from it is very pleasing when we are rewarded. Pros User interface is user friendly. The path to finding what you are looking for is not hard. All selections are easily found. Cons The ability to change user profile information. It does not give a direct path to change user info. Could be more accessible if there was an icon in the top corner. Review Source JJ JARIELLE J. Loyalty Specialist Used the software for: Less than 1 year ### "Guusto saves the day!!!!!" August 17, 2026 5.0 Overall the experience was great and I got what I wanted and that was a DoorDash gift card. I had $40 to redeem and was satisfied! Pros I liked that the process of locating a gift card was quick,fast and easy. Being able to type in which gift card I was looking for was what stood out to me and the fact that they had what I was looking for. I also like that My job Kobie Marketing chose this company. Cons What I liked least was the fact of not knowing whether it was E-gift Cards or physical. When I was going to redeem I wondered if the card would deliver or if I would get it instantly. Review Source R Reviewer Supervisor Used the software for: Less than 1 year ### "Supervisor " September 1, 2026 5.0 Pros Was easy to use and secure personal information by logging with a code send to phone love that u can add money and then use when u can Cons I really don't have any problems using it. I listen to the demo and it was easy to use You have to use the same email send and accept reward first Review Source Gayatri S. Lottery call centre clerk Used the software for: Less than 1 year ### "Experience at Guusto" September 2, 2026 5.0 I had a great experience with guusto. I enjoy treating myself through guusto gift cards once in a while. Pros I like receiving and redeeming gift cards. It helps me ensure I’m doing a good job at work and maintain good relations. Cons There is no option to redeem money by credit or debit cards. There are a limited option of shops to redeem. Review Source R Reviewer Media Relations Used the software for: Less than 1 year ### "10/10 Would Recommend! " August 12, 2026 5.0 Great user interface and quick customer support. The site is super easy to use and support offered is very efficient. Pros Easy to use, I appreciate the customer recognition and access to reviews. Great value for your money. Cons Could offer more options for using the funds. Interface has limited options for using the given funds. Review Source David R. Warehouse Supervisor Used the software for: Less than 1 year ### "Guusto is the way to go" September 17, 2026 5.0 Pros the ease in which you get and are able to redeem your rewards plus I like the fact that they give you multiple options to choose from. Cons there is nothing to not like about it i'm having great experiences while using the app and choosing my rewards Review Source AB Alyssa B. Cook Used the software for: Less than 1 year ### "The great stores online" August 20, 2026 5.0 My overall experience with this is that they have multiple stores that you can actually choose from and you can shop online versus inside Pros That I had the option to pick what I want. I can use my card at my favorite store, favorite store Bath and Bodyworks. Cons Why am I least about it is they didn’t have my favorite store there but it’s OK. They have some of my other ones. Review Source JM Joanne M. Manager Used the software for: 3-5 years ### "Employees L❤️ve GUUSTO! " October 15, 2025 5.0 Simple, fast, rewarding. It’s the best platform I’ve been a part of and I would recommend it to everyone. Pros Guusto is an amazing platform for giving employee recognition. My employees are so happy when they are recognised. It has a simple user interface, that makes it easy and convenient to address and reward your employees effort. They appreciate it. Cons I would love to have access to the American merchants. I wish that they were all available. If American companies are available in Canada, they should be a merchant as well for Canada. Review Source R Reviewer Network Systems Administrator Used the software for: 1-3 years ### "My pleasure using Guusto" June 19, 2026 5.0 My overall experience with Guusto is very positive. It’s a straightforward, effective platform that does exactly what it’s designed to do—make employee recognition quick, easy, and meaningful. What stands out most is how frictionless it is. Sending recognition takes very little time, which encourages more frequent use and helps build a culture of appreciation. The instant delivery of rewards is a big plus, because it reinforces positive behavior right when it happens. I also like that recipients have flexibility in choosing their rewards, which makes the experience feel more personal and valuable. At the same time, the platform keeps things simple, which is both a strength and a limitation. It doesn’t overwhelm users with features, but it also doesn’t offer as much depth in areas like customization, advanced analytics, or social engagement compared to some other tools. Overall, I’d describe Guusto as a highly practical and user-friendly recognition solution. It’s especially Pros What I like most about Guusto is how simple and purposeful the platform is. It focuses on making employee recognition easy, immediate, and meaningful without adding unnecessary complexity. A few standout aspects: Ease of use – The interface is very intuitive, so managers and employees can recognize others in seconds without needing training. Real-time recognition – You can send rewards instantly, which makes appreciation feel timely and genuine rather than delayed or procedural. Personal choice for recipients – Instead of forcing a single reward, recipients can choose from a wide range of gift options, which increases the perceived value. Fair and inclusive approach – Features like budget controls and reporting help ensure recognition is consistent across teams. Strong culture alignment – It encourages frequent, peer-to-peer recognition, which helps reinforce positive behaviors and company values. Overall, it strikes a great balance between simplicity and impact—making recognition part of everyday work rather than a one-time initiative. Cons What I like least about Guusto comes down to a few practical limitations that can affect the overall experience: Limited customization in some areas – While it’s great for quick recognition, the personalization of messages, branding, or reward programs can feel a bit constrained for organizations that want a highly tailored experience. Reward selection gaps (depending on region) – Although there are many options, the catalog can sometimes feel limited or less relevant in certain locations compared to competitors with broader global partnerships. Lack of deeper engagement features – It focuses strongly on sending rewards, but it doesn’t go as far into social recognition, gamification, or community-building features that some other platforms emphasize (like public feeds, leaderboards, etc.). Reporting can feel basic – The analytics are useful for tracking spend and usage, but they may not provide deep insights into engagement trends or behavior changes without additional analysis. Can feel transactional if overused – Because it's centered on gift cards, recognition can sometimes feel more like a transaction rather than a cultural or emotional experience if not paired with thoughtful messaging. Overall, none of these are deal-breakers, but they’re areas where the platform could evolve to offer more depth and flexibility. Provide your feedback on BizChat Review Source ZB Zoe B. Move Ambassador Used the software for: 1-3 years ### "My Experience with Guusto" May 11, 2026 5.0 Overall, my experience with Guusto has been positive, but not without a few drawbacks. It does a good job of making workplace recognition easier and more accessible, and I can see how it encourages a culture of appreciation when used consistently. The platform stands out most in environments where teams are distributed or where managers want a quick way to acknowledge effort without going through complicated reward systems. However, while it is convenient, it doesn’t always feel as flexible or seamless as it could be, especially when it comes to reward variety and small usability details. I would say it is a solid tool for employee recognition and definitely better than doing nothing or relying on outdated systems, but there is still room for improvement in terms of customization and user experience. Overall, I would describe it as reliable, helpful, and effective, but not perfect. Pros I like Guusto because it makes employee recognition feel simple, fast, and more personal than traditional reward systems. The platform is easy to navigate, and it removes a lot of the friction that usually comes with giving or receiving rewards at work. I appreciate that it allows managers and teammates to send recognition in real time, which makes appreciation feel more immediate and meaningful instead of delayed or formal. The flexibility of choosing different gift cards or rewards is also a strong point because it gives people autonomy rather than forcing a one-size-fits-all reward. I also like that it works well for remote or hybrid teams, since recognition doesn’t depend on being physically present. Overall, it feels like a modern tool that actually supports positive workplace culture instead of making recognition feel like an extra administrative task. Cons Even though Guusto is useful, there are some parts of the experience that feel limiting or slightly frustrating. One issue is that the selection of reward options can sometimes feel restricted depending on region or availability, which takes away from the flexibility it’s supposed to offer. I also find that the value of certain rewards doesn’t always feel equal, especially when fees or conversion differences reduce what you actually get. Another downside is that the platform can sometimes feel a bit too structured or corporate, which makes recognition feel less spontaneous than it could be. At times, the notifications or emails can feel repetitive or unnecessary, especially if you are actively using the platform. I also think the user experience could be smoother in certain areas, like tracking rewards or understanding redemption details more clearly without extra steps. Review Source KG Komal G. Client service Used the software for: Less than 1 year ### "Excellent Platform for Employee Recognition and Engagement" June 2, 2026 5.0 My overall experience with Guusto was very positive. The platform provided an easy and effective way to recognize and reward employees, which helped create a more supportive and motivated work environment. I appreciated how straightforward the system was to use, from sending rewards to redeeming them, and the flexibility of the reward options made the experience feel more meaningful and personalized. Guusto also encouraged regular recognition among team members, which strengthened morale and teamwork. While there were a few minor areas that could be improved, such as expanding reward choices and customization features, the platform overall delivered a smooth and valuable experience. I would consider Guusto a strong tool for improving employee engagement and workplace culture. Pros What I liked most about Guusto was how simple and meaningful the platform made employee recognition feel. The system was very easy to use, both for sending and receiving rewards, which helped create a more positive and engaging workplace culture. I also appreciated the flexibility of the rewards, since recipients could choose options that were personally valuable to them instead of receiving generic incentives. Another standout feature was how Guusto encouraged consistent appreciation and recognition among team members, which boosted morale and motivation. The platform felt modern, efficient, and genuinely focused on improving employee experience. Overall, Guusto made recognition more personal, accessible, and impactful in a way that strengthened teamwork and employee satisfaction. Cons What I liked least about Guusto was that some reward options occasionally felt limited depending on the recipient’s location or preferences. While the platform is generally easy to use, there were times when navigating certain features or redeeming rewards could feel slightly less intuitive than expected. I also noticed that customization options for recognition messages and rewards could be expanded to make the experience feel even more personal. In some cases, response times for support or updates to reward availability could have been faster. Despite these minor issues, the overall experience was still positive, and the platform remained effective for employee recognition and engagement. Review Source Nita V. Customer Care Manager Used the software for: Less than 1 year ### "So fun to use!" March 12, 2026 4.0 I love that it is set up in a similar fashion to social media- which helps everyone want to engage with the program. We do have some staff who have major issues thinking that their personal information is being used in a negative way (being sold to 3rd parties)... so maybe ensuring that it is clearly stated that the information is not sold, would encourage more people to sign up for the programs. Pros Very easy to use right out the gate. Love the interaction between teams/co-workers that wouldn't normally cross paths. So many added features that help manage your budget, friendly reminders about dates of importance as well. Introductions webinar was quite helpful, but I would say over drawn. Cons I am not 100% sure yet as we are in our infancy of use within the company. So far it seems too good to be true! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.