--- title: "Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guusto the right Employee Recognition solution for you? Explore 3789 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186209/Guusto/reviews/" page_type: "reviews" language: "en" --- Guusto 4.9 (3789) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews VP Vijay P PharmacistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Immediate access to a wide variety of popular gift cards, making it a fast, versatile way to reward staff, An incredibly simple interface and straightforward redemption process that requires no technical know-how.“ June 7, 2026 SP Sadiq P Personal AdvisorInsurance, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The selection of available gift cards and reward options may be limited depending on the recipient's location, which can reduce flexibility for some users.“ June 3, 2026 Peter C Dish WasherFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Guusto delivers an incredibly straightforward, efficient, and budget-friendly experience for managing employee recognition—especially for teams with a mix of deskless, hourly, and frontline workers.“ July 10, 2026 Lipsha P PswHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “One downside is that some reward options may not always be available in certain locations, and occasionally the app can feel slightly slow when loading rewards or notifications.“ May 23, 2026 Anthea M Software DeveloperComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “I like that I am able to send/receive gift amounts easily and have the ability to combine the amounts that I receive to redeem from various merchants.“ July 6, 2026 MA Miguel A Network Systems AdministratorAirlines/Aviation, 201 - 500 employeesUsed the software for: 1-2 years. “Can feel transactional if overused – Because it's centered on gift cards, recognition can sometimes feel more like a transaction rather than a cultural or emotional experience if not paired with thoughtful messaging.“ June 18, 2026 AA Amekia A Hearing Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I have had a ball winning gift cards and making selections and spending my time making selections of how to celebrate my wins with the gift card choies.“ March 24, 2026 KM Kayla M Sous ChefFood Production, 10,001+ employeesUsed the software for: 1-2 years. “In my experience, employees have the taxes come out of their paycheck and some find that unfair since the money is not added to the paycheck and the cost is not coming from the gift.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 3789 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joey V. Sales Rep Business Supplies and Equipment Used the software for: Less than 6 months ### "Great experience" June 25, 2026 5.0 Overall it is simple to use, a great experience with the amount of partners their with and can't wait to make this a regular thing. Pros It was very easy to setup and since signing up it's been very easy to use - user interface has been very intuitive. Cons So far nothing really to complain about when it comes to using Guusto. I will continue to keep an eye out - but as of now all is great. Review Source JR Jamelia R. HCC Alternative Medicine Used the software for: Less than 6 months ### "Guusto Gives Gifts" June 5, 2026 5.0 My overall experience with Guusto has been very positive so far. Although I have only used it briefly, the platform stands out for its simplicity and ease of use. Receiving gifts feels seamless, and redeeming them is just as straightforward, which makes the entire process enjoyable and stress-free. I haven’t encountered any bugs or technical issues at this time, which gives a strong first impression of reliability and good design. What I appreciate most is how quickly I was able to understand and use the platform without needing much guidance. It feels intuitive, and the experience is smooth from start to finish. While I haven’t explored every feature yet, my initial interaction suggests that Guusto is a convenient and user-friendly system that makes recognizing and redeeming gifts both efficient and meaningful. Pros Experiencing the ease of receiving gifts and using them effortlessly brings a sense of joy, convenience, and appreciation. It reflects thoughtful giving, where items are not only meaningful but also practical and accessible. There is no confusion, no complicated setup—just immediate value and satisfaction. This simplicity enhances the emotional connection behind the gift, making it feel even more personal and intentional. Whether it’s something useful, enjoyable, or supportive, the ability to seamlessly integrate a gift into daily life creates a lasting impression. It turns a simple gesture into a memorable experience, where generosity meets genuine ease and everyday benefit. Cons At this point, your early experience suggests a strong first impression, especially in terms of usability and smooth functionality. Being able to receive gifts and use them easily is a key strength, as it eliminates friction and allows you to immediately enjoy the value of what’s been given. The fact that you’ve only used it briefly but haven’t encountered any bugs is a positive sign, indicating a stable and well-designed system so far. While it’s still early and more extended use may reveal areas for improvement, the initial performance highlights reliability and user-friendly design. If this consistency continues over time, it could make the experience not only convenient but also dependable and genuinely enjoyable. Review Source RK Richard K. Driller Construction Used the software for: 1-2 years ### "Review...." November 23, 2024 3.0 Good...once able to get gift card i like all the options you have to choose from Pros Many options to choose from...online and in-store Cons Hard to use...is not user friendly...would like it to be easier to use Review Source AB Amanda B. Chief of Staff Consumer Goods Used the software for: 1-2 years ### "Great platform!" May 12, 2026 5.0 After using Guusto for just over a year, I'm so glad we made the switch! It's easy to use and a perfect solution for our employees. Pros It's a great platform to send employees recognition for their work anniversaries. It is extremely easy to use and the free plan is great! Cons I haven't come across any big issues and their support to get set up was readily available even though I only wanted to join with the free plan. Switched from [Bonusly](https://www.capterra.com/p/167338/Bonusly/) Cost was the biggest factor and I'm so glad I found Guusto! Review Source TS Tommy S. Lawn care technician Chemicals Used the software for: 6-12 months ### "Easy and Convenient Rewards Platform" July 7, 2026 5.0 Overall, my experience with Guusto was positive. The platform was reliable, easy to navigate, and made receiving and redeeming rewards convenient. I would recommend it to others looking for a simple employee recognition or rewards platform. Pros Guusto was easy to use, simple to set up, and made redeeming rewards quick. I liked the variety of gift card options and the straightforward user experience. Cons I would like to see even more gift card choices and additional customization options. Other than that, I didn’t have any major issues. Review Source Dmitry M. Vehicle Acquisition Specilaist Retail Used the software for: Less than 6 months ### "First Time User" July 15, 2026 5.0 So far so good. Pretty straightforward to claim the gift and start using it. Already tried and it worked just fine. Pros Creative way of thanking clientele for their business. Excellent vendor selection. Would suit anyone's liking. Cons Nothing really. Maybe the fact that you have to go through registration to get started. But it seems pretty standard. Review Source Anshim A. Concierge Consumer Services Used the software for: Less than 6 months ### "Smooth and Hassle-Free Reward Experience" July 17, 2026 5.0 Pros The platform was easy to use, redeeming my gift card was quick and hassle-free, and I liked the wide variety of brands and stores available. Cons I didn't experience any major issues with Guusto. The platform was easy to navigate, redemption was simple, and everything worked as expected. Overall, it was a smooth and convenient experience from start to finish. Review Source Kimberly C. Development Officer Hospital & Health Care Used the software for: Less than 6 months ### "Quick and Easy to Use " July 10, 2026 5.0 Pros Setting up my account on the platform was easy and the account set up was straight forward and intuitive. Cons It was quick to use and it was easy to use. The set up was straight forward and the online platform is intuitive to use. Review Source Ravi D. Designer Mechanical or Industrial Engineering Used the software for: I used a free trial ### ""Amazing, Easy-to-Use Gift Card Claiming Interface"" July 27, 2026 5.0 Overall, the website is very user-friendly and easy to navigate through each category, making the entire experience smooth and straightforward. Pros The user interface for claiming the gift card is really amazing. It makes the entire redemption process effortless, intuitive, and fast to complete. Cons I was not aware of this platform before, so it felt like a scam website at first glance. Clearer initial information would help build immediate trust. Review Source Christine T. case manager Health, Wellness and Fitness Used the software for: I used a free trial ### "User Friendly" June 26, 2026 5.0 Pros I like the most about Guusto because it is very easy to redeem the prize. it is friendly in user interface. Cons The choices that Guusto offered. there are tons of shops that I can redeem my prize which is great!! Review Source kK khawaish K. vhh Accounting Used the software for: 6-12 months ### "Gussto bussto" June 21, 2026 5.0 Pros Its easy convenient Gusto is a user-friendly payroll and HR platform that simplifies employee management for small and medium-sized businesses. Its intuitive interface makes running payroll, managing benefits, and handling tax filings straightforward, even for users without HR expertise. The onboarding process is smooth, and employees can easily access pay stubs, tax forms, and benefits information through a self-service portal. Customer support is generally responsive and helpful. While pricing may be higher than some basic payroll solutions, the time-saving automation and comprehensive features provide strong value. Overall, Gusto is a reliable, efficient, and well-designed solution for modern business payroll and HR needs. Review Source BR Bushra R. Assistant Pharmaceuticals Used the software for: 2+ years ### "Easy and Convenient Rewards" March 23, 2026 5.0 My overall experience with Guusto has been very positive. The platform is easy to use, sending and receiving gifts is simple, and the process is smooth and quick. I also like the flexibility of choosing different gift cards, which makes the experience more personal and convenient. Pros liked Guusto most because it makes employee recognition and rewards very easy and meaningful. The platform is simple to use, allows instant sending of gift cards, and helps companies appreciate their employees and customers in a convenient way. I also like that recipients can choose their own gift cards, which makes the reward more personal and useful. Cons One thing I liked least about Guusto is that some smaller or local retailers are not always available in the gift card options. Expanding the variety of merchants, especially local businesses, could make the platform even better for users. Review Source KG Komal G. Client service Law Practice Used the software for: 6-12 months ### "Excellent Platform for Employee Recognition and Engagement" May 27, 2026 5.0 My overall experience with Guusto was very positive. The platform provided an easy and effective way to recognize and reward employees, which helped create a more supportive and motivated work environment. I appreciated how straightforward the system was to use, from sending rewards to redeeming them, and the flexibility of the reward options made the experience feel more meaningful and personalized. Guusto also encouraged regular recognition among team members, which strengthened morale and teamwork. While there were a few minor areas that could be improved, such as expanding reward choices and customization features, the platform overall delivered a smooth and valuable experience. I would consider Guusto a strong tool for improving employee engagement and workplace culture. Pros What I liked most about Guusto was how simple and meaningful the platform made employee recognition feel. The system was very easy to use, both for sending and receiving rewards, which helped create a more positive and engaging workplace culture. I also appreciated the flexibility of the rewards, since recipients could choose options that were personally valuable to them instead of receiving generic incentives. Another standout feature was how Guusto encouraged consistent appreciation and recognition among team members, which boosted morale and motivation. The platform felt modern, efficient, and genuinely focused on improving employee experience. Overall, Guusto made recognition more personal, accessible, and impactful in a way that strengthened teamwork and employee satisfaction. Cons What I liked least about Guusto was that some reward options occasionally felt limited depending on the recipient’s location or preferences. While the platform is generally easy to use, there were times when navigating certain features or redeeming rewards could feel slightly less intuitive than expected. I also noticed that customization options for recognition messages and rewards could be expanded to make the experience feel even more personal. In some cases, response times for support or updates to reward availability could have been faster. Despite these minor issues, the overall experience was still positive, and the platform remained effective for employee recognition and engagement. Review Source pG pooja G. Insurance advisor Insurance Used the software for: 2+ years ### "Simple, Thoughtful Recognition That Actually Gets Used" May 2, 2026 5.0 Overall, my experience with Guusto has been really positive. It’s a straightforward and reliable platform that makes recognizing people feel easy and genuine rather than forced or overly transactional. Sending rewards is quick, and the process is smooth enough that it actually gets used consistently—which is a big win for any recognition tool. What stood out most is how it helps create a culture of appreciation without adding extra complexity. People can choose rewards that suit them, which makes the gesture feel more meaningful. While there are a few areas that could be more advanced—like customization or deeper features—the simplicity is also part of its strength. In general, it feels like a practical, people-focused solution that does exactly what it’s meant to do: make recognition more frequent, accessible, and impactful. Pros What I liked most about Guusto is how simple and thoughtful it makes recognition feel. The platform is really easy to use—both for sending and receiving rewards—so it doesn’t feel like a chore or another complicated system to manage. I also appreciated the flexibility in choosing gifts, since recipients can pick something that actually suits them instead of being stuck with a one-size-fits-all option. Another standout is the focus on meaningful appreciation. It’s not just about giving a reward, but about making the recognition feel personal and genuine. That makes a big difference in team morale and engagement. Overall, it feels like a tool designed with people in mind, not just processes. Cons One thing I liked least about Guusto is that, while it’s simple, the customization options can feel a bit limited—especially if you’re trying to tailor rewards or branding more closely to your company’s identity. It can sometimes come across as a bit “one-size-fits-most.” Review Source Caitlin N. Administrative Coordinator Public Relations and Communications Used the software for: 1-2 years ### "How can you hate something, that is all about giving back" April 16, 2026 5.0 I really like it, and i think it is a great perk. I love how easy it was to use, and it continues to add more brands that i love to buy from. I just hope that they come up with a way for me to use the small amounts of money left on the gift cards, so i can really get use of everything. Pros I like the variety of places I can use the money. It is also a really good wat to give back to employees. Cons I dislike that if i use the money towards something but it does not reach the full amount, i cannot add it to another amount that i have to make it higher. for example: i have $6 left on one of the visa credit cards i picked, but i am unsure of something else that is $6 so the money is just going to sit there and eventually expire. i also wish i could use the money to go towards a bigger payment. i wanted to buy something that was $100, but i had a $50 guusto, so i was going to use the $50 gift card, and put my credit card for the rest, but i was unable to. i wish that was an option. Review Source GG Guneet G. Personal Insurance Advisor II Insurance Used the software for: 1-2 years ### "A Convenient Way to Show Appreciation" June 9, 2026 5.0 My overall experience with Guusto was very good. It was easy to use, and sending and receiving rewards was simple and convenient. Pros Employee recognition The platform is user-friendly, and recipients had plenty of gift card options to choose from. Cons The platform was easy to use, but I would have liked more customization options and better reporting features. Review Source CP Cathy P. Director Farming Used the software for: 1-2 years ### "Easy to use platform for admins and employees" October 23, 2025 5.0 Very good. Easy to use platform for admins and employees. Customer support is very responsive. Employees get to choose their reward. Pros Easy to use platform for admins and employees. Customer support is very responsive and I appreciate that they will work directly with the user/employee, so I don't always have to be the go-between. Employees get to choose their reward. Cons The Teams interface - when it works, it's brilliant! But we have had some issues when MS makes any sort of change. Although the change may be triggered by Microsoft, Guusto should try to be ahead of this and fix before there is a problem. Alternatives considered [AWARD](https://www.capterra.com/p/133136/AWARD/)[Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) Reason for choosing Guusto Canadian, price, and charitable component Review Source VR Verified Reviewer Operations Manager Facilities Services Used the software for: 2+ years ### "Quick appreciation platform " March 26, 2026 5.0 I use it for multiple type of recognitions, shout outs, birthdays and to assert good behaviors and get healthy feedback when it gets to fronline staff Pros I like the quick access to create a memorable recongnition that gets to my staff immediately. I have found the team to be responsive Cons I enjoy all the features, I cannot identify one that doesn't. the structure of the program makes it likeable Review Source DL Dale L. Manager Education Management Used the software for: 2+ years ### "Fantastic! " June 8, 2026 5.0 Overall, my experience with Guusto has been positive. It's easy to use, straightforward to navigate, and makes recognizing staff quick and simple. Our team enjoys receiving rewards, and it has been a nice way to acknowledge employees for their hard work. There have been a few instances where some reward options were no longer available, but overall the platform has worked well and has been a useful tool for employee recognition. Pros Guusto is easy to use and provides a simple way to recognize and reward employees. The platform is user-friendly, offers good value for money, and gives staff flexibility in choosing rewards. Customer support has been responsive when needed, and we have experienced very few technical issues. Overall, it has been an effective tool for improving employee recognition and engagement. Cons One challenge has been that some merchants that were previously available for rewards are no longer accessible. I'm not sure whether this is due to changes by Guusto or restrictions set by our organization, but it has reduced some of the reward options available to employees. Other than that, the platform has generally worked well and has been easy to use. Review Source Jayne M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Guusto Has Transformed How We Recognize and Reward Our Team" March 26, 2026 5.0 Guusto has been a fantastic solution for employee recognition and rewards. It saves time, simplifies administration, and helps create a culture of appreciation. Our team really enjoys receiving Guusto gifts, and it’s had a noticeable positive impact on engagement and morale. I’d definitely recommend it to any organization looking for a straightforward, flexible, and effective way to recognize great work. Pros Guusto is incredibly easy to use for both sending and receiving gift cards. The platform is intuitive, and I love how flexible it is — recipients can choose from a wide range of popular merchants, making every reward feel more personal and meaningful. It’s a great tool for showing appreciation quickly and efficiently. Cons Nothing! Honestly, there’s nothing significant that stands out as a downside. My experience with Guusto has been smooth, and everything has worked exactly as expected. Review Source DB Desmond B. Line cook Entertainment Used the software for: Less than 6 months ### "Mg opinions about gusto" October 21, 2025 5.0 Overall my experience have been a good but new experience to receive gifts from my employer. I also like the fact that you can combine your gifts to make a larger amount you spend. You can send shout outs to co workers and also gift them. So you can receive gifts from multiple sources and not just a certain selective group of individuals who may not see your work or help. Pros I like the fact that you can get an reward a well as recognition for your work or helping others out. Cons The fact you have to have a certain amount in your account to purchase anything from the selection that they have. Review Source VJ Victor J. Senior client specialist Financial Services Used the software for: 2+ years ### "Useful Guusto" March 26, 2026 5.0 My overall experience has been phenomenal especially when my job sends me guusto cards and I have tons of different options to spend them on. Pros How easy it is to navigate and also the different options of vendors. I enjoy receiving guusto gift cards and using or gifting them. Cons Honestly I don’t think there’s anything that I dislike from guusto. It’s been pretty easy and fair to use. Review Source NM Nancy M. Developmental Support Worker Individual & Family Services Used the software for: 1-2 years ### "Love, love, love my Guusto experiences!!" May 27, 2026 5.0 I have received quite a few rewards from my company through Guusto and it's always an exciting experience. I get an email from HR and log onto Guusto to claim my reward. With a few clicks, I'm that much richer! I just love the whole process! Pros It's so easy to use. I love that the company I work for, Bethesda Community Services, uses it to send us rewards for extra things we do and for years of service milestones. I just received my 15 year service award and could have chosen from the catalogue offered, but there was a much better selection from Guusto as to where I could use it. I'm very excited to spend my $150 Home Depot gift card! Cons The only thing I remember not liking was that I had to be on my work email one time when I was trying to redeem it. That was a few years ago, and I haven't encountered that problem again. Review Source SR Sarah R. House keepers Hospitality Used the software for: 1-2 years ### "Wonderful app " February 23, 2026 5.0 Fantastic easy to use love it . But I wish it would show the balance on what’s left on gift card . Overall very satisfied Pros It’s so easy to use and the money is at you’re fingers tips at anything you need it you. Can can pick whatever gift card suits you . Cons Doesn’t show the balance on what’s left on your gift card on whatever you pick . It would be so helpful Review Source JS Jaskaran S. Insurance Advisor Insurance Used the software for: 1-2 years ### "Best in Business" June 30, 2026 5.0 Guusto makes it easy to recognize and reward people without the hassle of managing physical gift cards. It benefits me by saving time, offering flexible reward choices, and providing a simple, user-friendly experience for both sending and redeeming rewards. Pros I've had a very positive experience with Guusto. Their website is user-friendly, easy to navigate, and makes sending and managing rewards simple and efficient. The platform offers a great selection of products and gift options, giving recipients plenty of choices to find something they genuinely enjoy. I also appreciate how straightforward the redemption process is. Everything works smoothly, and the overall experience has been convenient and hassle-free. Guusto is an excellent solution for employee recognition and customer appreciation, and I would highly recommend it to others. Highly satisfied with both the website and the products offered. 👍 Cons The only downside was that some gift options felt limited, and the website could be a little more streamlined when browsing rewards. Overall, it was still a good experience. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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