--- title: "Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guusto the right Employee Recognition solution for you? Explore 3835 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186209/Guusto/reviews/" page_type: "reviews" language: "en" --- Guusto 4.9 (3835) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews VP Vijay P PharmacistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Immediate access to a wide variety of popular gift cards, making it a fast, versatile way to reward staff, An incredibly simple interface and straightforward redemption process that requires no technical know-how.“ June 7, 2026 SP Sadiq P Personal AdvisorInsurance, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The selection of available gift cards and reward options may be limited depending on the recipient's location, which can reduce flexibility for some users.“ June 3, 2026 Peter C Dish WasherFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Guusto delivers an incredibly straightforward, efficient, and budget-friendly experience for managing employee recognition—especially for teams with a mix of deskless, hourly, and frontline workers.“ July 10, 2026 Lipsha P PswHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “One downside is that some reward options may not always be available in certain locations, and occasionally the app can feel slightly slow when loading rewards or notifications.“ May 23, 2026 Anthea M Software DeveloperComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “I like that I am able to send/receive gift amounts easily and have the ability to combine the amounts that I receive to redeem from various merchants.“ July 6, 2026 MA Miguel A Network Systems AdministratorAirlines/Aviation, 201 - 500 employeesUsed the software for: 1-2 years. “Can feel transactional if overused – Because it's centered on gift cards, recognition can sometimes feel more like a transaction rather than a cultural or emotional experience if not paired with thoughtful messaging.“ June 18, 2026 AA Amekia A Hearing Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I have had a ball winning gift cards and making selections and spending my time making selections of how to celebrate my wins with the gift card choies.“ March 24, 2026 KM Kayla M Sous ChefFood Production, 10,001+ employeesUsed the software for: 1-2 years. “In my experience, employees have the taxes come out of their paycheck and some find that unfair since the money is not added to the paycheck and the cost is not coming from the gift.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 3835 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jody B. Senior Insurance Broker Insurance Used the software for: 1-2 years ### "Ease of use" September 1, 2026 5.0 great. Loved that I could pick the Visa or MC as none of the gift cards appealed to me at this time. Pros employee recognition and can choose visa or mc over a gift card. Options are endless depending on need Cons nothing, the guusto site was easy to use and was appealing to the eye. There isn't anything I didn't like Review Source SB Savana B. MOA Medical Practice Used the software for: I used a free trial ### "Med Clinic Review" August 31, 2026 5.0 Our overall experience with the application has been positive so far. It offers a wide variety of helpful resources that are easy to access and provide useful information, guidance, and support. We have found the application to be user-friendly and convenient, with a range of features that can meet different needs. Since we have not been using the application for a very long period of time, we have not yet encountered any significant disadvantages or concerns. As we continue to use it, we expect to gain a better understanding of its functionality and identify any potential limitations. At this time, we are satisfied with our experience. Pros It has a wide variety of helpful resources that can provide valuable information, guidance, and support. These resources are easy to access and cover a range of topics, making it a convenient place to find answers and learn more about different subjects. Whether you are looking for educational materials, practical tips, helpful tools, or additional information, there are many options available to suit different needs. The resources are designed to be informative, user-friendly, and accessible, making it easier to find reliable information when needed. Overall, it is a useful resource for anyone looking to expand their knowledge or find helpful guidance. Cons We have not been using the application for a long enough period of time to identify any significant disadvantages or concerns. So far, our experience with the application has been positive, and we have found it to be helpful and easy to use. As we continue to use it more regularly, we will likely gain a better understanding of its overall functionality, including any potential limitations or areas that could be improved. At this time, however, we have not encountered any major issues or cons that we feel would be appropriate to highlight. More time and experience with the application will allow us to provide a more informed assessment. Review Source RK Richard K. Driller Construction Used the software for: 1-2 years ### "Review...." November 23, 2024 3.0 Good...once able to get gift card i like all the options you have to choose from Pros Many options to choose from...online and in-store Cons Hard to use...is not user friendly...would like it to be easier to use Review Source AU Alyssa U. Travel Consultant Hospitality Used the software for: 6-12 months ### "Great Gift Giving " May 22, 2026 5.0 Pros I like that they make it so easy to reward and recognize hard workers in our company and I love how many options are available to redeem. Cons I can't say there is anything I dislike about Guusto, they are a great supplier that makes it so easy for my company! Switched from [Giftport](https://www.capterra.com/p/10035973/Giftport/) Guusto was much easier to use and offered more options to redeem. Review Source Carlo F. General lapurer Paper & Forest Products Used the software for: 2+ years ### "Good experience" September 6, 2026 5.0 Great! Very good overall experience. I like the most is the number of options to choose from for products Pros Easy to use and very reliable. The application has a lot of options or partnerships to choose from. Cons Sometimes the app lags. The moment you logged in, it sometimes slow down to open a page or an option for products Review Source Carlo P. PI LVL ONE Insurance Used the software for: Less than 6 months ### "The best serivce around" July 15, 2026 5.0 My overall experience with Guusto has been excellent. The platform is user-friendly, rewards are easy to send and redeem, and the process is quick and hassle-free. I would happily recommend Guusto to anyone looking for a simple employee recognition solution. Pros What I liked most about Guusto is how easy it is to send and redeem rewards. The platform is intuitive, offers a great selection of gift options, and makes employee recognition feel simple, meaningful, and appreciated. Cons I honestly didn't have any major issues while using Guusto. My experience was smooth from start to finish, and I found the platform reliable, easy to navigate, and effective for recognizing and rewarding people. Review Source Ravi D. Designer Mechanical or Industrial Engineering Used the software for: I used a free trial ### ""Amazing, Easy-to-Use Gift Card Claiming Interface"" July 27, 2026 5.0 Overall, the website is very user-friendly and easy to navigate through each category, making the entire experience smooth and straightforward. Pros The user interface for claiming the gift card is really amazing. It makes the entire redemption process effortless, intuitive, and fast to complete. Cons I was not aware of this platform before, so it felt like a scam website at first glance. Clearer initial information would help build immediate trust. Review Source Ruth R. Experiential Learning Specialist Education Management Used the software for: I used a free trial ### "Great Experience" July 20, 2026 5.0 Pros It was such a great experience and so easy to use. I was gifted a card and when I saw how many options I had for redemption I was really impressed. Cons The only issue I had was that I received the gift with a company email but wanted to create an account with my personal email so I would be able to use it with other people in my life and I couldn't as the gift was assigned to my company email. Review Source Dmitry M. Vehicle Acquisition Specilaist Retail Used the software for: Less than 6 months ### "First Time User" July 15, 2026 5.0 So far so good. Pretty straightforward to claim the gift and start using it. Already tried and it worked just fine. Pros Creative way of thanking clientele for their business. Excellent vendor selection. Would suit anyone's liking. Cons Nothing really. Maybe the fact that you have to go through registration to get started. But it seems pretty standard. Review Source Merna S. Supervisor Food & Beverages Used the software for: Less than 6 months ### "Supervisor " August 31, 2026 5.0 Pros Was easy to use and secure personal information by logging with a code send to phone love that u can add money and then use when u can Cons I really don't have any problems using it. I listen to the demo and it was easy to use You have to use the same email send and accept reward first Review Source JR Jamelia R. HCC Alternative Medicine Used the software for: Less than 6 months ### "Guusto Gives Gifts" June 5, 2026 5.0 My overall experience with Guusto has been very positive so far. Although I have only used it briefly, the platform stands out for its simplicity and ease of use. Receiving gifts feels seamless, and redeeming them is just as straightforward, which makes the entire process enjoyable and stress-free. I haven’t encountered any bugs or technical issues at this time, which gives a strong first impression of reliability and good design. What I appreciate most is how quickly I was able to understand and use the platform without needing much guidance. It feels intuitive, and the experience is smooth from start to finish. While I haven’t explored every feature yet, my initial interaction suggests that Guusto is a convenient and user-friendly system that makes recognizing and redeeming gifts both efficient and meaningful. Pros Experiencing the ease of receiving gifts and using them effortlessly brings a sense of joy, convenience, and appreciation. It reflects thoughtful giving, where items are not only meaningful but also practical and accessible. There is no confusion, no complicated setup—just immediate value and satisfaction. This simplicity enhances the emotional connection behind the gift, making it feel even more personal and intentional. Whether it’s something useful, enjoyable, or supportive, the ability to seamlessly integrate a gift into daily life creates a lasting impression. It turns a simple gesture into a memorable experience, where generosity meets genuine ease and everyday benefit. Cons At this point, your early experience suggests a strong first impression, especially in terms of usability and smooth functionality. Being able to receive gifts and use them easily is a key strength, as it eliminates friction and allows you to immediately enjoy the value of what’s been given. The fact that you’ve only used it briefly but haven’t encountered any bugs is a positive sign, indicating a stable and well-designed system so far. While it’s still early and more extended use may reveal areas for improvement, the initial performance highlights reliability and user-friendly design. If this consistency continues over time, it could make the experience not only convenient but also dependable and genuinely enjoyable. Review Source VR Verified Reviewer Vehicle Operations Coordinator Automotive Used the software for: 1-2 years ### "Outstanding Payroll & HR Platform with Exceptional Value" May 18, 2026 5.0 Overall, Gusto delivers an excellent all-in-one HR and payroll solution. Highly recommended for any business looking for efficiency, reliability, and great value. Pros Gusto has been an absolute game-changer for our team. From payroll processing to employee management, it offers incredible value for money compared to other platforms. The features are robust, yet reasonably priced, making it a perfect fit for growing businesses. The customer support is one of Gusto’s strongest points. Whenever we’ve had questions or needed assistance, their support team has been quick, professional, and genuinely helpful. It’s reassuring to know that help is always available when needed. In terms of ease of use, Gusto stands out immediately. The platform is intuitive and easy to navigate, even for users without prior HR or payroll experience. Tasks that usually feel complex are simplified into clear, step-by-step processes. We also appreciate Gusto’s approach to employee recognition. Features like easy onboarding, benefits tracking, and clear pay transparency help employees feel valued and informed, which contributes to overall workplace satisfaction. As for bugs and issues, they are minimal. The system runs smoothly with very few disruptions, and any minor issues are typically resolved quickly with updates or support assistance. The user interface is clean, modern, and well-organized. Everything is visually clear, making it easy to find what you need without unnecessary clutter. This design significantly improves efficiency. Finally, the order and delivery (such as payroll processing and tax filings) are highly reliable. Payments are processed accurately and on time, and compliance tasks are handled seamlessly, reducing administrative burden. Cons One minor drawback is that while Gusto is very user-friendly overall, some advanced features can take a bit of time to explore and fully understand at first. However, once you get familiar with the platform, it becomes much easier to navigate. Review Source VR Verified Reviewer National Talent Acquisition Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Guusto feedback from Cansel Administrator (Canada and US)" January 29, 2026 5.0 I am happy with the system because it is easy to use, efficient, and well designed to support employee recognition. The platform is intuitive, making it simple to navigate and complete tasks without confusion. I especially appreciate the customer support team at Guusto, as they are very responsive and helpful whenever I have questions or encounter issues. Their prompt and professional assistance makes the overall experience much smoother and more reliable. So far, I have not identified any major problems with the system, and I am satisfied with its performance. Overall, Guusto provides a positive and valuable user experience. Pros Guusto Recognition Program delivers strong value for money by offering an effective and user-friendly platform for employee recognition. Its intuitive design makes it easy for both managers and employees to navigate and use the system without extensive training. The customer support team is responsive, helpful, and reliable, ensuring issues are addressed quickly and professionally. Guusto’s recognition features encourage timely and meaningful appreciation, helping organizations foster a positive workplace culture. Overall, the program enhances employee motivation and engagement by making recognition simple, accessible, and impactful, making it a valuable tool for organizations seeking to strengthen their recognition and reward initiatives. Cons At the moment, I haven’t identified any issues. So far, I’ve been satisfied with the system, and my coworkers have expressed the same positive feedback. Review Source SS Saloni S. Personal Insurance Adviser Insurance Used the software for: Less than 6 months ### "Ease of Use" August 5, 2026 5.0 My overall experience with Guusto has been very positive. The platform makes employee recognition feel meaningful and rewarding by providing tangible rewards that show appreciation for hard work and contributions. I have received gift cards through Guusto several times, and it has always been a great feeling to know that my efforts were acknowledged and valued. I also appreciate how easy the platform is to use and how flexible the reward options are. Being able to choose from a variety of retailers and services makes the rewards more personal and useful. Beyond the rewards themselves, Guusto helps foster a culture of recognition and appreciation in the workplace, which can boost morale, increase motivation, and make employees feel more engaged. Overall, Guusto is an effective and enjoyable recognition platform that helps create a more positive employee experience. Pros What I like most about Guusto is how simple and meaningful it makes employee recognition. Receiving a Guusto gift card feels like genuine appreciation for the work I do, rather than just a routine acknowledgment. The platform makes recognition timely and personal, which helps employees feel valued and motivated. I also appreciate the flexibility of the rewards, as there are many options available to choose from, allowing employees to select something that is meaningful to them. Another aspect I enjoy is how Guusto helps create a positive workplace culture by encouraging managers and colleagues to recognize contributions and achievements. It boosts morale, strengthens engagement, and reinforces the feeling that hard work does not go unnoticed. Overall, Guusto is an excellent tool that makes recognition easy, rewarding, and impactful, helping employees feel appreciated and connected to the organization. Cons One constructive aspect of Guusto is that, while the rewards are appreciated, there can sometimes be limited options available based on location or participating merchants. In some cases, employees may prefer more flexibility in how rewards can be redeemed. It would also be nice to see even more opportunities for peer-to-peer recognition and additional reward choices that cater to a wider range of interests and preferences. While the platform is generally easy to use, occasional improvements to the user experience and reward selection process could make it even better. Overall, my experience with Guusto has been positive, and any areas for improvement are relatively minor compared to the value it provides in recognizing and rewarding employees. Review Source pG pooja G. Insurance advisor Insurance Used the software for: 2+ years ### "Simple, Thoughtful Recognition That Actually Gets Used" May 2, 2026 5.0 Overall, my experience with Guusto has been really positive. It’s a straightforward and reliable platform that makes recognizing people feel easy and genuine rather than forced or overly transactional. Sending rewards is quick, and the process is smooth enough that it actually gets used consistently—which is a big win for any recognition tool. What stood out most is how it helps create a culture of appreciation without adding extra complexity. People can choose rewards that suit them, which makes the gesture feel more meaningful. While there are a few areas that could be more advanced—like customization or deeper features—the simplicity is also part of its strength. In general, it feels like a practical, people-focused solution that does exactly what it’s meant to do: make recognition more frequent, accessible, and impactful. Pros What I liked most about Guusto is how simple and thoughtful it makes recognition feel. The platform is really easy to use—both for sending and receiving rewards—so it doesn’t feel like a chore or another complicated system to manage. I also appreciated the flexibility in choosing gifts, since recipients can pick something that actually suits them instead of being stuck with a one-size-fits-all option. Another standout is the focus on meaningful appreciation. It’s not just about giving a reward, but about making the recognition feel personal and genuine. That makes a big difference in team morale and engagement. Overall, it feels like a tool designed with people in mind, not just processes. Cons One thing I liked least about Guusto is that, while it’s simple, the customization options can feel a bit limited—especially if you’re trying to tailor rewards or branding more closely to your company’s identity. It can sometimes come across as a bit “one-size-fits-most.” Review Source Alex Y. Assistant Project Manager Construction Used the software for: 1-2 years ### "Great Tool for Employee Recognition" November 3, 2025 5.0 Very positive. I love being able to recognize team members and make sure they know they're appreciated. It's nice to know I can provide a morale boost for my team members. Pros I like that Guusto allows me to recognize the members of my team doing a great job. Organizations and higher-ups don't always have the best visibility on the day-to-day operations of a company, but those day-to-day operations are a huge determining factor in the success of the business. Guusto allows me to recognize my team members and ensure that they know that they are valued and appreciated. Cons I think the merchant selection could be improved. Having more options is always a good thing, and will allow for a more widespread appreciation of recognition. If the gift being received can only be redeemed at merchants that someone isn't very interested in, they might not appreciate the gift as much as if it were available to be redeemed somewhere they really enjoy. Review Source GG Guneet G. Personal Insurance Advisor II Insurance Used the software for: 1-2 years ### "A Convenient Way to Show Appreciation" June 9, 2026 5.0 My overall experience with Guusto was very good. It was easy to use, and sending and receiving rewards was simple and convenient. Pros Employee recognition The platform is user-friendly, and recipients had plenty of gift card options to choose from. Cons The platform was easy to use, but I would have liked more customization options and better reporting features. Review Source HU Heidi U. Commercial Insurance Broker Insurance Used the software for: Less than 6 months ### "Taking Employee Recognition to the Next Level with Guusto" June 18, 2026 5.0 My overall experience has been wonderful. I love going back to the words of appreciation from my colleagues and manager — they’re heartwarming, humbling, and they fuel me to keep doing great work. And honestly, planning how to use the incentives is its own kind of excitement. Pros What I love about Guusto is how it creates a truly meaningful space for recognition and appreciation. The platform is simple and intuitive for both the sender and the receiver, which makes the whole experience feel effortless and genuine. As someone on the receiving end, it brings a real sense of pride knowing that my work is being seen and that going the extra mile is valued. Recognition like that reinforces positive behavior and motivates me to keep showing up at my best. As a sender, I appreciate that Guusto gives me the ability to make someone feel valued and rewarded. It encourages me to pause, reflect, and put into words exactly how their efforts made an impact — and it feels good to let people know they’re noticed. Cons It would be even better if there were a wider variety of merchants to choose from. It would also be great to have the option to convert the reward value into cash or credits that can be used to pay bills. Review Source VR Verified Reviewer Operations Manager Facilities Services Used the software for: 2+ years ### "Quick appreciation platform " March 26, 2026 5.0 I use it for multiple type of recognitions, shout outs, birthdays and to assert good behaviors and get healthy feedback when it gets to fronline staff Pros I like the quick access to create a memorable recongnition that gets to my staff immediately. I have found the team to be responsive Cons I enjoy all the features, I cannot identify one that doesn't. the structure of the program makes it likeable Review Source DL Dale L. Manager Education Management Used the software for: 2+ years ### "Fantastic! " June 8, 2026 5.0 Overall, my experience with Guusto has been positive. It's easy to use, straightforward to navigate, and makes recognizing staff quick and simple. Our team enjoys receiving rewards, and it has been a nice way to acknowledge employees for their hard work. There have been a few instances where some reward options were no longer available, but overall the platform has worked well and has been a useful tool for employee recognition. Pros Guusto is easy to use and provides a simple way to recognize and reward employees. The platform is user-friendly, offers good value for money, and gives staff flexibility in choosing rewards. Customer support has been responsive when needed, and we have experienced very few technical issues. Overall, it has been an effective tool for improving employee recognition and engagement. Cons One challenge has been that some merchants that were previously available for rewards are no longer accessible. I'm not sure whether this is due to changes by Guusto or restrictions set by our organization, but it has reduced some of the reward options available to employees. Other than that, the platform has generally worked well and has been easy to use. Review Source Peter C. Dish Washer Food & Beverages Used the software for: Less than 6 months ### "The Perfect Recognition Tool for Frontline Teams with Zero Budget Waste" July 10, 2026 5.0 Guusto delivers an incredibly straightforward, efficient, and budget-friendly experience for managing employee recognition—especially for teams with a mix of deskless, hourly, and frontline workers. By stripping away the bloated point-systems and complex setups of traditional platforms, it makes immediate "spot rewards" frictionless. Managers can instantly send real value via text, push notifications, or printed QR codes directly on the floor. From a management and administrative perspective, the standout feature is the financial peace of mind. Guusto’s fair-billing model ensures that unclaimed rewards are credited back to the company budget rather than vanishing into the ether. For the recipients, the ability to choose, split, and stack gift cards across a massive catalog of merchants provides true flexibility. However, the platform does experience some minor friction if you are managing a global team outside of North America due to regional merchant limitations. Additionally, the mobile app lacks a few of the deeper features found on the desktop version, and small leftover micro-balances can sometimes feel a bit stuck. Despite these minor quirks, it remains an exceptionally high-utility, impactful tool for building a fast, visible culture of appreciation. Pros For every single gift sent through the platform, Guusto donates one day of clean drinking water to someone in need through the One Drop Foundation, adding a layer of purpose to everyday thank-yous. Cons Because Guusto is fundamentally built around monetary gift cards, the recognition can sometimes feel like a pure transaction rather than a cultural moment Review Source Trinidad F. Remote Assistant Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Guusto Needs More Gusto!" April 1, 2026 4.0 Overall Guusto has been very helpful for employee recognition and flexible gift card redemption, but the free plan leaves a lot to be desired. Pros I love the entire concept and the customization of gifts and variety of gift card choices when using Guusto. Cons Unfortunately the platform, is very limited when using the free plan. There's so many features and options behind a paid plan. Review Source VR Verified Reviewer Chef Hospitality Used the software for: 6-12 months ### "Smooth selection and user friendly " May 21, 2026 5.0 I've have the chance to use ut like 4 times and it's been great. User friendly, andriod platforms work seamlessly and links you to the portals pretty quick. Love it Pros I like the fact that every time ive ised it its been pretty smooth. I have selected amazon cards mostly so super easy to chash it on Cons I would like it to have more options on the gift cards options. Ive been mostly attracted to amazon gift cards, but maybe mere selection on gas stations gift cards would be nice 🙃 Review Source TS Tommy S. Facilitator Facilities Services Used the software for: 2+ years ### "Great service " June 5, 2026 5.0 Overall this is a great platform to use with day to day services that may seem daunting the task are easier now Pros Value for money , user interface is easy to navigate, employee recognition is a great way to show appreciation to my team Cons Lag time can be a challenge sometimes but overall not to bad a customer services is great , they can help with your concerns Review Source DB Desmond B. Line cook Entertainment Used the software for: Less than 6 months ### "Mg opinions about gusto" October 21, 2025 5.0 Overall my experience have been a good but new experience to receive gifts from my employer. I also like the fact that you can combine your gifts to make a larger amount you spend. You can send shout outs to co workers and also gift them. So you can receive gifts from multiple sources and not just a certain selective group of individuals who may not see your work or help. Pros I like the fact that you can get an reward a well as recognition for your work or helping others out. Cons The fact you have to have a certain amount in your account to purchase anything from the selection that they have. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.