# Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guusto the right Employee Recognition solution for you? Explore 3473 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3473) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AJ Ariadne J Hearing Aid Specialist ApprenticeRetail, 51 - 200 employeesUsed the software for: More than 2 years. “My employer uses it for employee recognition, and we use it monthly so that helps a lot because I am a huge shopper. When I do have a problem claiming my Guusto, I can reach out to customer support and get a quick response.“ December 11, 2025 GC Gilian C ManagerMuseums and Institutions, 501 - 1,000 employeesUsed the software for: 1-2 years. “I found it hard to get detailed receipts with fees broken out to send in on my expense reports. should have a a quicker button to print.“ December 20, 2025 AA Amekia A Hearing Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I have had a ball winning gift cards and making selections and spending my time making selections of how to celebrate my wins with the gift card choies.“ March 24, 2026 RC Rosie C Senior TraderMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It's difficult to keep track of balances, especially for gift cards that end up being split between multiple vendors.“ January 11, 2026 Janice H Insurance AdvisorInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition.“ December 28, 2025 HZ HARRY Z Senior statistical programmerBiotechnology, 501 - 1,000 employeesUsed the software for: Less than 6 months. “dissatisfaction with the limited variety in the rewards catalog, particularly outside of North America, where merchant options can be sparse or unavailable“ January 18, 2026 DW DUSHAWN W peer counselorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: Less than 6 months. “it allows you to stay connected and keep your ear to the pulse of the company I'm happy to be able to boost morale in the workplace as much as possible and recognize my teammates hard work and dedication to the Mental health field.“ August 6, 2025 Caitlin N Administrative CoordinatorPublic Relations and Communications, 51 - 200 employeesUsed the software for: 1-2 years. “I dislike that if i use the money towards something but it does not reach the full amount, i cannot add it to another amount that i have to make it higher.“ April 16, 2026 ## Showing most helpful reviews Showing 1-25 of 3473 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jayne M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Guusto Has Transformed How We Recognize and Reward Our Team" March 26, 2026 5.0 has been a fantastic solution for employee recognition and rewards. It saves time, simplifies administration, and helps create a culture of appreciation. Our team really enjoys receiving Guusto gifts, and it’s had a noticeable positive impact on engagement and morale. I’d definitely recommend it to any organization looking for a straightforward, flexible, and effective way to recognize great work. Pros is incredibly easy to use for both sending and receiving gift cards. The platform is intuitive, and I love how flexible it is — recipients can choose from a wide range of popular merchants, making every reward feel more personal and meaningful. It’s a great tool for showing appreciation quickly and efficiently. Cons Nothing! Honestly, there’s nothing significant that stands out as a downside. My experience with has been smooth, and everything has worked exactly as expected. Review Source BR Bushra R. Assistant Pharmaceuticals Used the software for: 2+ years ### "Easy and Convenient Rewards" March 23, 2026 5.0 My overall experience with has been very positive. The platform is easy to use, sending and receiving gifts is simple, and the process is smooth and quick. I also like the flexibility of choosing different gift cards, which makes the experience more personal and convenient. Pros liked most because it makes employee recognition and rewards very easy and meaningful. The platform is simple to use, allows instant sending of gift cards, and helps companies appreciate their employees and customers in a convenient way. I also like that recipients can choose their own gift cards, which makes the reward more personal and useful. Cons One thing I liked least about is that some smaller or local retailers are not always available in the gift card options. Expanding the variety of merchants, especially local businesses, could make the platform even better for users. Review Source KV Kaylin V. Evs Environmental Services Used the software for: 1-2 years ### "No comment" October 26, 2024 2.0 I love the fact that every time I get a reward I can redeem on for a prepaid gift card Pros We can win boards and redeem them for the items that we like Cons Sometimes it can be a difficult to comprehend to redeem our Rewards where we have to go to HR to get assistance Review Source VR Verified Reviewer National Talent Acquisition Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Guusto feedback from Cansel Administrator (Canada and US)" January 29, 2026 5.0 I am happy with the system because it is easy to use, efficient, and well designed to support employee recognition. The platform is intuitive, making it simple to navigate and complete tasks without confusion. I especially appreciate the customer support team at , as they are very responsive and helpful whenever I have questions or encounter issues. Their prompt and professional assistance makes the overall experience much smoother and more reliable. So far, I have not identified any major problems with the system, and I am satisfied with its performance. Overall, Guusto provides a positive and valuable user experience. Pros Recognition Program delivers strong value for money by offering an effective and user-friendly platform for employee recognition. Its intuitive design makes it easy for both managers and employees to navigate and use the system without extensive training. The customer support team is responsive, helpful, and reliable, ensuring issues are addressed quickly and professionally. Guusto’s recognition features encourage timely and meaningful appreciation, helping organizations foster a positive workplace culture. Overall, the program enhances employee motivation and engagement by making recognition simple, accessible, and impactful, making it a valuable tool for organizations seeking to strengthen their recognition and reward initiatives. Cons At the moment, I haven’t identified any issues. So far, I’ve been satisfied with the system, and my coworkers have expressed the same positive feedback. Review Source Trinidad F. Remote Assistant Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Guusto Needs More Gusto!" April 1, 2026 4.0 Overall has been very helpful for employee recognition and flexible gift card redemption, but the free plan leaves a lot to be desired. Pros I love the entire concept and the customization of gifts and variety of gift card choices when using . Cons Unfortunately the platform, is very limited when using the free plan. There's so many features and options behind a paid plan. Review Source Karen Valerie M. Director, Product Innovation Insurance Used the software for: 2+ years ### "Great and user-friendly recognition platform " April 1, 2026 5.0 I have been using this to recognize my colleagues and I have no trouble in using it. The ease of use navigating the platform makes a real difference for a user like me. Pros The ease of use and the variety of gifts are two of the things I like most about . I highly recommend this recognition platform. Cons I can't think of anything that I don't like about for now, so far it's meeting all my expectations. Review Source Adam H. Parts Manager Automotive Used the software for: 2+ years ### "Great Website with lots of Merchants" March 30, 2026 5.0 My experience with is great, just knowing there is a huge list of Merchants you can select from and having the reassurance that their site is safe and secure makes it so much fun to use. Pros When receiving your gift, Guusto makes it super easy to get your gifts in just a few clicks. Just select your vendor and amount and print your gift card. Cons There is nothing I dislike about ; they have done a very good job with their website. The only thing I can think of is to make the website a bit more colourful. Review Source Kyle K. Project Manager Chemicals Used the software for: 2+ years ### "Guusto is great for our facility!" April 14, 2026 5.0 has allowed our management team to incentivize our emergency response team members. This allows for higher participation on the voluntary team. Without it, we were losing members since there was no reason to be on the team other than "it was the right thing to do." Pros I love the number of gift card options available in order to cash out rewards. There are so many vendors to choose from, along with big ones like Amazon, Walmart, and Best Buy. Cons I don't really have anything bad to say about the program. Our entire site loves using the program as a way to hand out rewards to individuals that have earned them. Review Source Qaisar A. BI Manager Information Technology and Services Used the software for: 2+ years ### "A Convenient Way to Appreciate Team Members" April 10, 2026 5.0 Excellent easy to manage and send gift and recognize team members instantly with flexibility to choose what end-user wants Pros makes it really easy to recognize team members and send a quick thankyou. I like that people can choose something they actually want, which makes it feel more meaningful. Cons Should have e-Visa card as previously they had e-Mastercard but now offers only physical master card Review Source Jennifer C. Commercial Excellence Operations Manager Medical Devices Used the software for: 1-2 years ### "Great working w/ Guusto" March 6, 2026 5.0 My overall experience with has been good. I have been using it for over two years. It works very well and it's easy to use. Pros I liked the ease of use, employee recognition, and user interface. It's very easy to use and it links to our company store. Cons There is nothing. I thought it all worked well. I can easily place an order and have it go to my company store. Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 2+ years ### "Employees L❤️ve GUUSTO! " October 13, 2025 5.0 Simple, fast, rewarding. It’s the best platform I’ve been a part of and I would recommend it to everyone. Pros is an amazing platform for giving employee recognition. My employees are so happy when they are recognised. It has a simple user interface, that makes it easy and convenient to address and reward your employees effort. They appreciate it. Cons I would love to have access to the American merchants. I wish that they were all available. If American companies are available in Canada, they should be a merchant as well for Canada. Switched from [Applause](https://www.capterra.com/p/156088/Applause/) It was a corporate decision. I had submitted thoughts on more choices for recognition. I took feedback from employees and my company listened. Review Source NW Nina W. People Operations HR Lead Marketing and Advertising Used the software for: Less than 6 months ### "Seamless Gifting Solution with Outstanding Support!" March 4, 2025 5.0 We've been using for all our company gifting efforts over the past three months—from holiday gifts to employee recognition—and it's been a game-changer! The platform is incredibly easy to use and has saved our admin team so much time. On top of that, the customer service is top-notch; they're always quick to respond and find a solution whenever we need support. Highly recommend Guusto for any organization looking for a seamless and efficient gifting solution! Pros What I love most about is how easy it is to use and how much time it saves our admin team. It streamlines all our company gifting efforts, whether for holiday gifts or employee recognition, making the process seamless. On top of that, their customer service is outstanding—always responsive and ready to find a solution. It’s been a game-changer for our team! Cons Honestly, I haven’t encountered any downsides! The platform is intuitive, efficient, and backed by great customer service. It’s been a seamless experience for our team. Alternatives considered [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Reason for choosing Guusto was the most cost-effective option that also provided the widest selection of retailer gift cards. Their customer service also stood out from the beginning. Review Source Colleen C. Director of US Support Operations Computer Software Used the software for: 2+ years ### "Give 'em what they want" September 30, 2025 5.0 I love the interface, it allows me to customize the messages for the team members. I love sending funny GIFs along with their bucks, the team gets a good laugh from that. Pros I love the fact that you can provide a gift to an employee, and they can select something that THEY want, instead of gifting either what you have on hand, or what you think they might like. Makes it much more meaningful to the employee. Cons There isn't anything I dislike about the product, it works great! Only issue is switching between US$ and CAN$. We have team members in both countries, but I can only send US$. Would be nice if we had the option to purchase a card (using current exchange rate) that could cross. Review Source Muhammad Ali F. Pharmacy manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Appreciation" December 15, 2025 5.0 Amazing to use.My overall experience with has been overwhelmingly positive, and it has proven to be a highly effective and modern solution for employee recognition. It successfully avoids the common pitfalls of traditional points-based systems by focusing on flexibility and ease of use. Pros Customer support and value for money Exceptional Ease of Use: The platform is incredibly intuitive and user-friendly, both for managers sending rewards and for employees redeeming them. Sending a gift takes no time at all, and recipients can claim their reward effortlessly, often without needing to create a separate account. Cons Detailed Analytics for Peer-to-Peer Recognition: does a great job of tracking gift redemptions and usage. However, having more granular, filterable data specifically on who is giving Shoutouts (peer-to-peer recognition) and which teams are most actively participating would be beneficial for measuring cultural impact. Review Source LG LOVERA G. medical assistant Hospital & Health Care Used the software for: 2+ years ### "my review of the app " November 6, 2025 5.0 I like it when we get emails about to see who's be been recognized and we can congratulate people on anniversary dates Pros Things I like about . I like that it will let us know when employees are having anniversaries and let's give shout outs to others for doing a great job. Cons I wish when someone is recognized that some kind of reward to be given after so many awards are earned Review Source SR Sarah R. House keepers Hospitality Used the software for: 1-2 years ### "Wonderful app " February 23, 2026 5.0 Fantastic easy to use love it . But I wish it would show the balance on what’s left on gift card . Overall very satisfied Pros It’s so easy to use and the money is at you’re fingers tips at anything you need it you. Can can pick whatever gift card suits you . Cons Doesn’t show the balance on what’s left on your gift card on whatever you pick . It would be so helpful Review Source HH Hassan H. Call Center Rep Banking Used the software for: 6-12 months ### "Motivating Recognition and Rewards That Inspire Us to Excel" October 28, 2025 5.0 My overall experience with has been really good. I have received gifts and shouted other reps out as well. Guusto has been a good source of motivation for me to work hard and show my very best so that I am able to be rewarded. Pros What I appreciate most about is the recognition it provides to reps. I also enjoy the gifts it offers, which motivate us to work harder, improve, and aim higher. I find it to be useful many times and have used Guusto a lot in the past. Cons There isn't much that I dislike about . However, I do think there are areas that could be enhanced. The user experience could be improved by adding more buttons and features that would make it easier for users to navigate and use the platform. Review Source SB Shona B. Learning and Development Specialist Legal Services Used the software for: 2+ years ### "Thoughtful Recognition Without the Administrative Burden" April 14, 2026 5.0 Overall, using has been an easy and rewarding experience. Employees enjoy the variety of options available to choose from and the ease of applying their credits towards those rewards. Pros makes employee recognition simple, thoughtful, and inclusive. The platform is easy to use, offers flexible reward options that recipients can choose themselves. I appreciate how quickly rewards can be sent and how little administrative effort is required. Overall, Guusto is an effective and practical tool for recognizing great work and reinforcing a positive workplace culture. Cons None really - the only issue we have ever had is the logo not appearing in the email sent. We have not had any other complications. Review Source IK Isaiah K. Customer Care Agent Financial Services Used the software for: 6-12 months ### "Effortless Recognition and Rewards System" November 21, 2025 5.0 user friendly Linking rewards to balanced scorecard & values. Incentivizes cross-dept. collaboration Pros I like the structured ability to send recognition and praise to a fellow co-worker. It is great that the funds can be used for a very good selection of partner merchants and that your recipients can select where to spend their gift :) is very user friendly, and customer support is very responsive. Management can optimize this tool to inspire and reward their team seamlessly and easily implement this system and integrate it into their workflow. Cons As a new employee set up was a hurtle however customer support was great about resolving and fixing the issue. Review Source sJ scarlett J. Staffing Coordinator Market Research Used the software for: 1-2 years ### "Everything is Perfect EXCEPT AI Dependance " October 23, 2025 5.0 I have not had any issues using , it is extremely bright and user friendly and is a positive way to establish rapport with our employees Pros +Fun atmosphere on the site, easy to use +Great way to shoutout our employees where it won't get lost in an email inbox Cons \-The fact that it has implemented AI for the simplest task possible, is such a waste of valuable resources and killing our planet! Do better. Review Source Janice H. Insurance Advisor Insurance Used the software for: 2+ years ### "Bravo Guusto !" December 28, 2025 5.0 Overall has been positive. It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition. Pros Product is versatile and allows the colleague control as to how to use funds. The recognition is instant. Cons The Platform has been very effective and I have nothing but good things to say about this product . Review Source VR Verified Reviewer Associate Director of Workforce Development and Insight Analytics Higher Education Used the software for: 2+ years ### "We love Guusto!!" July 24, 2025 5.0 We love it and would recommend to any one! It is so important to shout out employees for the work they do and the tangible gift makes all difference. Pros It is such an easy and meaningful way to recognize our colleagues! People love the choice of their own vendor and being recognized for things big and small! As an administrator, it is SO easy to use! Cons Printing the gift cards for non tech-accessible employees can be hard as it still wants them to login to claim at times. If there was an easy one click, that would be great! Review Source Silvia S. Logistics Specialist Broadcast Media Used the software for: Less than 6 months ### "Great Guusto" January 30, 2026 5.0 Love it. We used to have Teamo before and it was messy and got confused sometime to exchange the points with a gift. Pros Easy to use and so easy to see everything. It shows the money instead of points at least we can see how much we can exchange. Cons I would like to see more products from for example Visa or Mastercard gift cards has choices. It will be great and maybe have more choices that matches the province? Switched from [Teamo](https://www.capterra.com/p/208211/Teamo/) The company choose better plate form for us Review Source JW Jojo W. Associate Manager Medical Devices Used the software for: 2+ years ### "Guusto Platform Review" November 18, 2025 5.0 Overall, has been a very helpful and user‑friendly tool. It simplifies the process of recognizing people, and the flexibility of reward options is a big benefit. A few areas could be more intuitive, but the platform delivers strong value Pros What I like best about is how easy it is to recognize and reward people in real time. The platform is simple, flexible, and makes it effortless to show appreciation in a meaningful way Cons Overall, the experience is positive. My only critique is that some features could be more user-friendly and require fewer clicks. Review Source VR Verified Reviewer Claims Account Manager Insurance Used the software for: 1-2 years ### "Successful Redeemer" December 18, 2025 5.0 Great and user friendly. I appreciate the fact that amounts can be combined and the amount to redeem is updated instantly Pros Easy to log in a choose a gift card. I have had to do a last minute shopping trip and logged on a chose a card within minutes. Cons Nothing. Everything was user friendly and smooth process. I would suggest using the app for ease of use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.