# Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guusto the right Employee Recognition solution for you? Explore 3688 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3688) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 16th, 2026 # Reviews of Guusto Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews VP Vijay P PharmacistPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “Immediate access to a wide variety of popular gift cards, making it a fast, versatile way to reward staff, An incredibly simple interface and straightforward redemption process that requires no technical know-how.“ June 7, 2026 SP Sadiq P Personal AdvisorInsurance, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The selection of available gift cards and reward options may be limited depending on the recipient's location, which can reduce flexibility for some users.“ June 3, 2026 AA Amekia A Hearing Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I have had a ball winning gift cards and making selections and spending my time making selections of how to celebrate my wins with the gift card choies.“ March 24, 2026 Lipsha P PswHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “One downside is that some reward options may not always be available in certain locations, and occasionally the app can feel slightly slow when loading rewards or notifications.“ May 23, 2026 KG Komal G Client serviceLaw Practice, 10,001+ employeesUsed the software for: 6-12 months. “Guusto also encouraged regular recognition among team members, which strengthened morale and teamwork. While there were a few minor areas that could be improved, such as expanding reward choices and customization features, the platform overall delivered a smooth and valuable experience.“ May 27, 2026 GC Gilian C ManagerMuseums and Institutions, 501 - 1,000 employeesUsed the software for: 1-2 years. “I found it hard to get detailed receipts with fees broken out to send in on my expense reports. should have a a quicker button to print.“ December 20, 2025 Janice H Insurance AdvisorInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows for instant recognition and praise of colleagues in your own words and you can personalize each Guusto recognition.“ December 28, 2025 KM Kayla M Sous ChefFood Production, 10,001+ employeesUsed the software for: 1-2 years. “In my experience, employees have the taxes come out of their paycheck and some find that unfair since the money is not added to the paycheck and the cost is not coming from the gift.“ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 3688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tytianna M. Telephone Interviewer Market Research Used the software for: Less than 6 months ### "Keep up the good work" May 11, 2026 5.0 I like the way , is overall put together, when my supervisors, recognize me, fkr my work and effort, ots sent to me, so I can see it.. Pros What I like the most a about , is the way, the shine the spot light, on others, for there hard work, the hard work of others dont go unnoticed and I love it . Cons Personally, I don't have any cons, a out , I really enjoy the app, I really like the way its points out the positive in people.. Review Source ZB Zoe B. Move Ambassador Non-Profit Organization Management Used the software for: 1-2 years ### "My Experience with Guusto" May 6, 2026 5.0 Overall, my experience with has been positive, but not without a few drawbacks. It does a good job of making workplace recognition easier and more accessible, and I can see how it encourages a culture of appreciation when used consistently. The platform stands out most in environments where teams are distributed or where managers want a quick way to acknowledge effort without going through complicated reward systems. However, while it is convenient, it doesn’t always feel as flexible or seamless as it could be, especially when it comes to reward variety and small usability details. I would say it is a solid tool for employee recognition and definitely better than doing nothing or relying on outdated systems, but there is still room for improvement in terms of customization and user experience. Overall, I would describe it as reliable, helpful, and effective, but not perfect. Pros I like because it makes employee recognition feel simple, fast, and more personal than traditional reward systems. The platform is easy to navigate, and it removes a lot of the friction that usually comes with giving or receiving rewards at work. I appreciate that it allows managers and teammates to send recognition in real time, which makes appreciation feel more immediate and meaningful instead of delayed or formal. The flexibility of choosing different gift cards or rewards is also a strong point because it gives people autonomy rather than forcing a one-size-fits-all reward. I also like that it works well for remote or hybrid teams, since recognition doesn’t depend on being physically present. Overall, it feels like a modern tool that actually supports positive workplace culture instead of making recognition feel like an extra administrative task. Cons Even though is useful, there are some parts of the experience that feel limiting or slightly frustrating. One issue is that the selection of reward options can sometimes feel restricted depending on region or availability, which takes away from the flexibility it’s supposed to offer. I also find that the value of certain rewards doesn’t always feel equal, especially when fees or conversion differences reduce what you actually get. Another downside is that the platform can sometimes feel a bit too structured or corporate, which makes recognition feel less spontaneous than it could be. At times, the notifications or emails can feel repetitive or unnecessary, especially if you are actively using the platform. I also think the user experience could be smoother in certain areas, like tracking rewards or understanding redemption details more clearly without extra steps. Review Source KV Kaylin V. Evs Environmental Services Used the software for: 1-2 years ### "No comment" October 26, 2024 2.0 I love the fact that every time I get a reward I can redeem on for a prepaid gift card Pros We can win boards and redeem them for the items that we like Cons Sometimes it can be a difficult to comprehend to redeem our Rewards where we have to go to HR to get assistance Review Source KB Kathryn B. Crisis Intervention Specialist Mental Health Care Used the software for: 6-12 months ### "Great to Build Teamwork" March 4, 2026 5.0 I am not in administration, thus I only use it for small things. But I do love the perks such as the gift cards and rewards. Pros I love that I can interact and encourage coworkers, even ones I do not see every day! It also encourages me when others are able to recognize my efforts. Cons At times, navigating can be a bit confusing. Trying to navigate what is where can be challenging. There was a bit of a learning curve. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) I did not make the choice to change, HR made the choice Review Source Kyle K. Project Manager Chemicals Used the software for: 2+ years ### "Guusto is great for our facility!" April 14, 2026 5.0 has allowed our management team to incentivize our emergency response team members. This allows for higher participation on the voluntary team. Without it, we were losing members since there was no reason to be on the team other than "it was the right thing to do." Pros I love the number of gift card options available in order to cash out rewards. There are so many vendors to choose from, along with big ones like Amazon, Walmart, and Best Buy. Cons I don't really have anything bad to say about the program. Our entire site loves using the program as a way to hand out rewards to individuals that have earned them. Review Source Novi Trisha M. Registered Nurse Hospital & Health Care Used the software for: 1-2 years ### "Simple way to appreciate employees" May 31, 2026 5.0 It is a great employee recognition platform that makes staff feel valued and appreciated. The reward redemption process is easy, and the platform helps promote a positive workplace culture. Pros is easy to use and makes employee recognition meaningful. I appreciated being recognized for my work, and the rewards were simple to redeem. The platform helped boost morale and encouraged appreciation among team members. Cons The selection of rewards could be expanded, and sometimes it takes time to decide which options to redeem. Other than that, the platform is straightforward and user friendly. Review Source Jenna M. DSW Hospital & Health Care Used the software for: 2+ years ### "Try Guusto" May 28, 2026 5.0 very easy to use, customer service answers promptly and helps to solve any issues. Any time I've had an issue or question it was answered quickly. Pros the variety of options to choose from to redeem are amazing and can cover all type of categories of things you may want or need. Cons Amazon is no longer available for me to choose from for work which sucks as it was my top choice, however still lots of great options Review Source Qaisar A. BI Manager Information Technology and Services Used the software for: 2+ years ### "A Convenient Way to Appreciate Team Members" April 10, 2026 5.0 Excellent easy to manage and send gift and recognize team members instantly with flexibility to choose what end-user wants Pros makes it really easy to recognize team members and send a quick thankyou. I like that people can choose something they actually want, which makes it feel more meaningful. Cons Should have e-Visa card as previously they had e-Mastercard but now offers only physical master card Review Source Babar A. Sales Clerk Pharmaceuticals Used the software for: 2+ years ### "Employment Recognition " May 19, 2026 5.0 Excellent program helps people to share their experiences in the portal with ease of Guusto app. Pros More connected with your company and management motivate user to perform well in the organisation. Make new friends through appreciation. Cons app needs more features to be added because some task one perform on Guusto website instead of Gussto App. Review Source Harshpreet C. Insurance Agent Insurance Used the software for: 6-12 months ### "My Guusto review" May 26, 2026 5.0 No words, its great. I really like my experience with , I j=have no words to express my satisfaction for this app. Pros Value for Money Customer Support Ease of Use Employee Recognition Bugs and Issues User Interface Great Cons No cons Review Source JR Jamelia R. HCC Alternative Medicine Used the software for: Less than 6 months ### "Guusto Gives Gifts" June 5, 2026 5.0 My overall experience with has been very positive so far. Although I have only used it briefly, the platform stands out for its simplicity and ease of use. Receiving gifts feels seamless, and redeeming them is just as straightforward, which makes the entire process enjoyable and stress-free. I haven’t encountered any bugs or technical issues at this time, which gives a strong first impression of reliability and good design. What I appreciate most is how quickly I was able to understand and use the platform without needing much guidance. It feels intuitive, and the experience is smooth from start to finish. While I haven’t explored every feature yet, my initial interaction suggests that Guusto is a convenient and user-friendly system that makes recognizing and redeeming gifts both efficient and meaningful. Pros Experiencing the ease of receiving gifts and using them effortlessly brings a sense of joy, convenience, and appreciation. It reflects thoughtful giving, where items are not only meaningful but also practical and accessible. There is no confusion, no complicated setup—just immediate value and satisfaction. This simplicity enhances the emotional connection behind the gift, making it feel even more personal and intentional. Whether it’s something useful, enjoyable, or supportive, the ability to seamlessly integrate a gift into daily life creates a lasting impression. It turns a simple gesture into a memorable experience, where generosity meets genuine ease and everyday benefit. Cons At this point, your early experience suggests a strong first impression, especially in terms of usability and smooth functionality. Being able to receive gifts and use them easily is a key strength, as it eliminates friction and allows you to immediately enjoy the value of what’s been given. The fact that you’ve only used it briefly but haven’t encountered any bugs is a positive sign, indicating a stable and well-designed system so far. While it’s still early and more extended use may reveal areas for improvement, the initial performance highlights reliability and user-friendly design. If this consistency continues over time, it could make the experience not only convenient but also dependable and genuinely enjoyable. Review Source KG Komal G. Client service Law Practice Used the software for: 6-12 months ### "Excellent Platform for Employee Recognition and Engagement" May 27, 2026 5.0 My overall experience with was very positive. The platform provided an easy and effective way to recognize and reward employees, which helped create a more supportive and motivated work environment. I appreciated how straightforward the system was to use, from sending rewards to redeeming them, and the flexibility of the reward options made the experience feel more meaningful and personalized. Guusto also encouraged regular recognition among team members, which strengthened morale and teamwork. While there were a few minor areas that could be improved, such as expanding reward choices and customization features, the platform overall delivered a smooth and valuable experience. I would consider Guusto a strong tool for improving employee engagement and workplace culture. Pros What I liked most about was how simple and meaningful the platform made employee recognition feel. The system was very easy to use, both for sending and receiving rewards, which helped create a more positive and engaging workplace culture. I also appreciated the flexibility of the rewards, since recipients could choose options that were personally valuable to them instead of receiving generic incentives. Another standout feature was how Guusto encouraged consistent appreciation and recognition among team members, which boosted morale and motivation. The platform felt modern, efficient, and genuinely focused on improving employee experience. Overall, Guusto made recognition more personal, accessible, and impactful in a way that strengthened teamwork and employee satisfaction. Cons What I liked least about was that some reward options occasionally felt limited depending on the recipient’s location or preferences. While the platform is generally easy to use, there were times when navigating certain features or redeeming rewards could feel slightly less intuitive than expected. I also noticed that customization options for recognition messages and rewards could be expanded to make the experience feel even more personal. In some cases, response times for support or updates to reward availability could have been faster. Despite these minor issues, the overall experience was still positive, and the platform remained effective for employee recognition and engagement. Review Source pG pooja G. Insurance advisor Insurance Used the software for: 2+ years ### "Simple, Thoughtful Recognition That Actually Gets Used" May 2, 2026 5.0 Overall, my experience with has been really positive. It’s a straightforward and reliable platform that makes recognizing people feel easy and genuine rather than forced or overly transactional. Sending rewards is quick, and the process is smooth enough that it actually gets used consistently—which is a big win for any recognition tool. What stood out most is how it helps create a culture of appreciation without adding extra complexity. People can choose rewards that suit them, which makes the gesture feel more meaningful. While there are a few areas that could be more advanced—like customization or deeper features—the simplicity is also part of its strength. In general, it feels like a practical, people-focused solution that does exactly what it’s meant to do: make recognition more frequent, accessible, and impactful. Pros What I liked most about is how simple and thoughtful it makes recognition feel. The platform is really easy to use—both for sending and receiving rewards—so it doesn’t feel like a chore or another complicated system to manage. I also appreciated the flexibility in choosing gifts, since recipients can pick something that actually suits them instead of being stuck with a one-size-fits-all option. Another standout is the focus on meaningful appreciation. It’s not just about giving a reward, but about making the recognition feel personal and genuine. That makes a big difference in team morale and engagement. Overall, it feels like a tool designed with people in mind, not just processes. Cons One thing I liked least about is that, while it’s simple, the customization options can feel a bit limited—especially if you’re trying to tailor rewards or branding more closely to your company’s identity. It can sometimes come across as a bit “one-size-fits-most.” Review Source TT Tal T. Teacher Education Management Used the software for: 6-12 months ### "Excellent platform with great gift card flexibility" June 4, 2026 5.0 My overall experience with has been excellent. It provides a seamless, hassle-free way to receive employee recognition. The platform is highly intuitive, making it incredibly easy to claim rewards and instantly choose the exact gift cards I want. It makes feeling appreciated at work a truly positive and flexible experience. Pros What I like most about is the selection and flexibility of the gift cards. It is incredibly easy to receive, claim, and redeem rewards. Instead of being locked into a specific vendor, I love having the freedom to choose from a wide variety of popular brands and merchants, making the recognition feel much more personal and useful. Cons Honestly, there isn't much to complain about since the platform works great for what it's meant to do. If I had to pick something, I'd say I would love to see even more niche or local merchants added to the gift card selection in the future, but the current major brand options are already excellent. Review Source SM Shannan M. Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Started from bottom" January 27, 2026 5.0 So far, my experience with has been easy, user friendly. The colors, symbols are bright. If someone gives you a shoutout it can been seen throughout the agency. Pros rewards, praises, incentive to work harder, morale booster, teamwork and camaraderie, positive atmosphere, and appreciation Cons As of now, I have no cons/negatives, bugs/issues or thoughts about . However, this is my first time using Guusto and no complaints. Review Source AK Ashley K. Manager of Member Engagement Non-Profit Organization Management Used the software for: 2+ years ### "Flexible, Meaningful Rewards That People Truly Appreciate" May 5, 2026 5.0 I am super happy with . I recommend it to anyone. Its been easy to use and customer service is great. Pros We’ve had a great experience using both within our organization and for external recognition. The platform is incredibly flexible, making it easy to reward employees, partners, and stakeholders in a meaningful way. What really stands out is that recipients get to choose something they genuinely want, which makes the recognition feel more personal and impactful. It’s simple to use, versatile across different scenarios, and aligns well with creating a positive and appreciative culture. Guusto has become a valuable part of how we recognize and celebrate people. Cons Some vendors have a minimum redemption limit. So for instance if you receive $10 your choices of Vendors to redeem it with is limited. Review Source DB Desmond B. Line cook Entertainment Used the software for: Less than 6 months ### "Mg opinions about gusto" October 21, 2025 5.0 Overall my experience have been a good but new experience to receive gifts from my employer. I also like the fact that you can combine your gifts to make a larger amount you spend. You can send shout outs to co workers and also gift them. So you can receive gifts from multiple sources and not just a certain selective group of individuals who may not see your work or help. Pros I like the fact that you can get an reward a well as recognition for your work or helping others out. Cons The fact you have to have a certain amount in your account to purchase anything from the selection that they have. Review Source Sixner C. behavior stabilization Health, Wellness and Fitness Used the software for: 1-2 years ### "very good experience." December 2, 2025 5.0 I like to recognize my coworkers, and it's really exciting when we win rewards. The incentives this app offers are great. Pros This program is easy to use. The ways it recognizes positive things are great. It also recognizes work anniversaries and birthdays. Cons I don't like that it doesn't translate automatically and I have to use a translator for everything. I've seen some programs where you choose your language and they translate according to your preferred language. Review Source VJ Victor J. Senior client specialist Financial Services Used the software for: 2+ years ### "Useful Guusto" March 26, 2026 5.0 My overall experience has been phenomenal especially when my job sends me cards and I have tons of different options to spend them on. Pros How easy it is to navigate and also the different options of vendors. I enjoy receiving gift cards and using or gifting them. Cons Honestly I don’t think there’s anything that I dislike from . It’s been pretty easy and fair to use. Review Source MM Mathieu M. Area Manager Non-Profit Organization Management Used the software for: 2+ years ### "Guusto is a Magnificent and User Friendly Gifting Program." October 1, 2025 5.0 Overall it has easy to use interface, lot of variety of merchants and very user friendly and professional customer support. Pros offer an excellent and straightforward site to navigate and sign up easily.Very versatile in the choices offered for gifting. Excellent for employee recognition and there many stores for them to redeem the gift cards. Wonderful experience with customer support ,super helpful and respond on time. Has ability to send or receive gift card with ease without needing any training. Cons There is absolutely nothing to like least about at the moment.Very great platform to deal with overall. Review Source NM Nancy M. Developmental Support Worker Individual & Family Services Used the software for: 1-2 years ### "Love, love, love my Guusto experiences!!" May 27, 2026 5.0 I have received quite a few rewards from my company through and it's always an exciting experience. I get an email from HR and log onto Guusto to claim my reward. With a few clicks, I'm that much richer! I just love the whole process! Pros It's so easy to use. I love that the company I work for, Bethesda Community Services, uses it to send us rewards for extra things we do and for years of service milestones. I just received my 15 year service award and could have chosen from the catalogue offered, but there was a much better selection from as to where I could use it. I'm very excited to spend my $150 Home Depot gift card! Cons The only thing I remember not liking was that I had to be on my work email one time when I was trying to redeem it. That was a few years ago, and I haven't encountered that problem again. Review Source SB Shona B. Learning and Development Specialist Legal Services Used the software for: 2+ years ### "Thoughtful Recognition Without the Administrative Burden" April 14, 2026 5.0 Overall, using has been an easy and rewarding experience. Employees enjoy the variety of options available to choose from and the ease of applying their credits towards those rewards. Pros makes employee recognition simple, thoughtful, and inclusive. The platform is easy to use, offers flexible reward options that recipients can choose themselves. I appreciate how quickly rewards can be sent and how little administrative effort is required. Overall, Guusto is an effective and practical tool for recognizing great work and reinforcing a positive workplace culture. Cons None really - the only issue we have ever had is the logo not appearing in the email sent. We have not had any other complications. Review Source Adam H. Parts Manager Automotive Used the software for: 2+ years ### "Great Website with lots of Merchants" March 30, 2026 5.0 My experience with is great, just knowing there is a huge list of Merchants you can select from and having the reassurance that their site is safe and secure makes it so much fun to use. Pros When receiving your gift, Guusto makes it super easy to get your gifts in just a few clicks. Just select your vendor and amount and print your gift card. Cons There is nothing I dislike about ; they have done a very good job with their website. The only thing I can think of is to make the website a bit more colourful. Review Source HH Hassan H. Call Center Rep Banking Used the software for: 6-12 months ### "Motivating Recognition and Rewards That Inspire Us to Excel" October 28, 2025 5.0 My overall experience with has been really good. I have received gifts and shouted other reps out as well. Guusto has been a good source of motivation for me to work hard and show my very best so that I am able to be rewarded. Pros What I appreciate most about is the recognition it provides to reps. I also enjoy the gifts it offers, which motivate us to work harder, improve, and aim higher. I find it to be useful many times and have used Guusto a lot in the past. Cons There isn't much that I dislike about . However, I do think there are areas that could be enhanced. The user experience could be improved by adding more buttons and features that would make it easier for users to navigate and use the platform. Review Source WH WAYNE H. Fleet and Property Specialist Financial Services Used the software for: 2+ years ### "Best program for Employee Rocgnition." March 28, 2026 5.0 100%, so easy to use. would recommend this program to any company with staff of 1-100. the vendor option is more than adequate. Pros is well worth the value, the option is great for the vendor choice. I would highly recommend this program. Cons I have nothing negative to say about , it's a great way to show appreciation to staff and peer to peer, all around it's a great program. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.