# Page 2 | Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Guusto the right Employee Recognition solution for you? Explore 3512 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3512) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 2 - Reviews of Guusto ## Showing most helpful reviews Showing 26-50 of 3512 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HM HAYLEY M. Manager, Supply Chain Employee Enablement Warehousing Used the software for: Less than 6 months ### "Guusto Makes Recognition & Rewards Easy" April 24, 2026 5.0 Overall we have had a great experience with Guusto. The team has been wonderful to work with and the 'pros' of the system are a big step up to what we are doing before. I am very hopeful for a few improvements that would make it absolutely perfect, but we are close! Pros What I like most about guusto is the ease of use on the redemption side for the employee. I love that they receive a text message when they are sent a gift card (due to our workday integration) and I also love that we can print out a QR code so that they can redeem that way versus having to check their email. I also love the guest redemption feature so that they don't have to log in to guusto to redeem. Cons There are 2 things that I dislike: 1) the process to fund our accounts has an extra step that we do not have with other vendors. We have to email Guusto finance to request an invoice. All of our other vendors upload invoices automatically in coupa without this extra step. This is likely going to cause issues, as our team is not used to having to do this. 2) I wish the platform handled sending in other currencies better. With our previous digital gift card vendor, we could send gifts in pounds, euros, etc. and it would show that amount on the front end prior to sending (e.g. if I was sending a $100 value GC in pounds, it would charge me $75 USD and convert the funds before I hit send.). Switched from [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) We like the ability to set an automatic 3 month expiration without having to pay an extra fee for each gift card. We love the integration with workday and ability for employees to receive a text when they get a GC and we also love the ability to easily print out a QR code to hand to an employee. Review Source ZB Zoe B. Move Ambassador Non-Profit Organization Management Used the software for: 1-2 years ### "My Experience with Guusto" May 6, 2026 5.0 Overall, my experience with Guusto has been positive, but not without a few drawbacks. It does a good job of making workplace recognition easier and more accessible, and I can see how it encourages a culture of appreciation when used consistently. The platform stands out most in environments where teams are distributed or where managers want a quick way to acknowledge effort without going through complicated reward systems. However, while it is convenient, it doesn’t always feel as flexible or seamless as it could be, especially when it comes to reward variety and small usability details. I would say it is a solid tool for employee recognition and definitely better than doing nothing or relying on outdated systems, but there is still room for improvement in terms of customization and user experience. Overall, I would describe it as reliable, helpful, and effective, but not perfect. Pros I like Guusto because it makes employee recognition feel simple, fast, and more personal than traditional reward systems. The platform is easy to navigate, and it removes a lot of the friction that usually comes with giving or receiving rewards at work. I appreciate that it allows managers and teammates to send recognition in real time, which makes appreciation feel more immediate and meaningful instead of delayed or formal. The flexibility of choosing different gift cards or rewards is also a strong point because it gives people autonomy rather than forcing a one-size-fits-all reward. I also like that it works well for remote or hybrid teams, since recognition doesn’t depend on being physically present. Overall, it feels like a modern tool that actually supports positive workplace culture instead of making recognition feel like an extra administrative task. Cons Even though Guusto is useful, there are some parts of the experience that feel limiting or slightly frustrating. One issue is that the selection of reward options can sometimes feel restricted depending on region or availability, which takes away from the flexibility it’s supposed to offer. I also find that the value of certain rewards doesn’t always feel equal, especially when fees or conversion differences reduce what you actually get. Another downside is that the platform can sometimes feel a bit too structured or corporate, which makes recognition feel less spontaneous than it could be. At times, the notifications or emails can feel repetitive or unnecessary, especially if you are actively using the platform. I also think the user experience could be smoother in certain areas, like tracking rewards or understanding redemption details more clearly without extra steps. Review Source VR Verified Reviewer National Talent Acquisition Specialist Business Supplies and Equipment Used the software for: 2+ years ### "Guusto feedback from Cansel Administrator (Canada and US)" January 29, 2026 5.0 I am happy with the system because it is easy to use, efficient, and well designed to support employee recognition. The platform is intuitive, making it simple to navigate and complete tasks without confusion. I especially appreciate the customer support team at Guusto, as they are very responsive and helpful whenever I have questions or encounter issues. Their prompt and professional assistance makes the overall experience much smoother and more reliable. So far, I have not identified any major problems with the system, and I am satisfied with its performance. Overall, Guusto provides a positive and valuable user experience. Pros Guusto Recognition Program delivers strong value for money by offering an effective and user-friendly platform for employee recognition. Its intuitive design makes it easy for both managers and employees to navigate and use the system without extensive training. The customer support team is responsive, helpful, and reliable, ensuring issues are addressed quickly and professionally. Guusto’s recognition features encourage timely and meaningful appreciation, helping organizations foster a positive workplace culture. Overall, the program enhances employee motivation and engagement by making recognition simple, accessible, and impactful, making it a valuable tool for organizations seeking to strengthen their recognition and reward initiatives. Cons At the moment, I haven’t identified any issues. So far, I’ve been satisfied with the system, and my coworkers have expressed the same positive feedback. Review Source VR Verified Reviewer Vehicle Operations Coordinator Automotive Used the software for: 1-2 years ### "Outstanding Payroll & HR Platform with Exceptional Value" May 18, 2026 5.0 Overall, Gusto delivers an excellent all-in-one HR and payroll solution. Highly recommended for any business looking for efficiency, reliability, and great value. Pros Gusto has been an absolute game-changer for our team. From payroll processing to employee management, it offers incredible value for money compared to other platforms. The features are robust, yet reasonably priced, making it a perfect fit for growing businesses. The customer support is one of Gusto’s strongest points. Whenever we’ve had questions or needed assistance, their support team has been quick, professional, and genuinely helpful. It’s reassuring to know that help is always available when needed. In terms of ease of use, Gusto stands out immediately. The platform is intuitive and easy to navigate, even for users without prior HR or payroll experience. Tasks that usually feel complex are simplified into clear, step-by-step processes. We also appreciate Gusto’s approach to employee recognition. Features like easy onboarding, benefits tracking, and clear pay transparency help employees feel valued and informed, which contributes to overall workplace satisfaction. As for bugs and issues, they are minimal. The system runs smoothly with very few disruptions, and any minor issues are typically resolved quickly with updates or support assistance. The user interface is clean, modern, and well-organized. Everything is visually clear, making it easy to find what you need without unnecessary clutter. This design significantly improves efficiency. Finally, the order and delivery (such as payroll processing and tax filings) are highly reliable. Payments are processed accurately and on time, and compliance tasks are handled seamlessly, reducing administrative burden. Cons One minor drawback is that while Gusto is very user-friendly overall, some advanced features can take a bit of time to explore and fully understand at first. However, once you get familiar with the platform, it becomes much easier to navigate. Review Source Nita V. Customer Care Manager Warehousing Used the software for: Less than 6 months ### "So fun to use!" March 9, 2026 4.0 I love that it is set up in a similar fashion to social media- which helps everyone want to engage with the program. We do have some staff who have major issues thinking that their personal information is being used in a negative way (being sold to 3rd parties)... so maybe ensuring that it is clearly stated that the information is not sold, would encourage more people to sign up for the programs. Pros Very easy to use right out the gate. Love the interaction between teams/co-workers that wouldn't normally cross paths. So many added features that help manage your budget, friendly reminders about dates of importance as well. Introductions webinar was quite helpful, but I would say over drawn. Cons I am not 100% sure yet as we are in our infancy of use within the company. So far it seems too good to be true! Review Source Ryan L. Boss Automotive Used the software for: 1-2 years ### "Guusto saves me brain damage" April 1, 2026 5.0 Guusto makes employee recognition effortless and meaningful! The platform is intuitive, the gift selection is outstanding, and recipients truly feel valued. Our team engagement has soared since switching. Hands down the best recognition tool we've ever used Pros Guusto has completely transformed how we approach employee recognition. The platform is incredibly intuitive, making it easy for managers to send meaningful gifts in just seconds. The vast selection of top-tier brands ensures every recipient finds something they truly love. What sets Guusto apart is its transparency — you can see exactly how funds are used, with no wasteful fees. The customer support team is responsive, knowledgeable, and genuinely helpful. Integration with our existing HR systems was seamless and painless. Most importantly, our employees feel truly valued and appreciated, which has dramatically boosted morale, engagement, and overall workplace culture! Cons The only minor drawback with Guusto is that the initial setup and onboarding can take a little getting used to, as there are so many features to explore. Occasionally, employees unfamiliar with digital gifting platforms need a brief walkthrough before fully embracing it. A more streamlined onboarding tutorial would be a welcome addition. That said, these are very minor growing pains — the Guusto support team is always quick to help, and once everyone is up and running, the experience is absolutely seamless. Honestly, it's hard to find much to complain about! Review Source pG pooja G. Insurance advisor Insurance Used the software for: 2+ years ### "Simple, Thoughtful Recognition That Actually Gets Used" May 2, 2026 5.0 Overall, my experience with Guusto has been really positive. It’s a straightforward and reliable platform that makes recognizing people feel easy and genuine rather than forced or overly transactional. Sending rewards is quick, and the process is smooth enough that it actually gets used consistently—which is a big win for any recognition tool. What stood out most is how it helps create a culture of appreciation without adding extra complexity. People can choose rewards that suit them, which makes the gesture feel more meaningful. While there are a few areas that could be more advanced—like customization or deeper features—the simplicity is also part of its strength. In general, it feels like a practical, people-focused solution that does exactly what it’s meant to do: make recognition more frequent, accessible, and impactful. Pros What I liked most about Guusto is how simple and thoughtful it makes recognition feel. The platform is really easy to use—both for sending and receiving rewards—so it doesn’t feel like a chore or another complicated system to manage. I also appreciated the flexibility in choosing gifts, since recipients can pick something that actually suits them instead of being stuck with a one-size-fits-all option. Another standout is the focus on meaningful appreciation. It’s not just about giving a reward, but about making the recognition feel personal and genuine. That makes a big difference in team morale and engagement. Overall, it feels like a tool designed with people in mind, not just processes. Cons One thing I liked least about Guusto is that, while it’s simple, the customization options can feel a bit limited—especially if you’re trying to tailor rewards or branding more closely to your company’s identity. It can sometimes come across as a bit “one-size-fits-most.” Review Source Caitlin N. Administrative Coordinator Public Relations and Communications Used the software for: 1-2 years ### "How can you hate something, that is all about giving back" April 16, 2026 5.0 I really like it, and i think it is a great perk. I love how easy it was to use, and it continues to add more brands that i love to buy from. I just hope that they come up with a way for me to use the small amounts of money left on the gift cards, so i can really get use of everything. Pros I like the variety of places I can use the money. It is also a really good wat to give back to employees. Cons I dislike that if i use the money towards something but it does not reach the full amount, i cannot add it to another amount that i have to make it higher. for example: i have $6 left on one of the visa credit cards i picked, but i am unsure of something else that is $6 so the money is just going to sit there and eventually expire. i also wish i could use the money to go towards a bigger payment. i wanted to buy something that was $100, but i had a $50 guusto, so i was going to use the $50 gift card, and put my credit card for the rest, but i was unable to. i wish that was an option. Review Source Ryan J. Operations Manager Automotive Used the software for: 6-12 months ### "Straightforward to use with a great vendor selection and lots of flexibility for the end-user" February 2, 2026 5.0 Our previous employee reward/recognition program accumulated points that the employee could only redeem for products that the program offered. The selection was not great and many employees sat on large amounts of unredeemed points because there was nothing they wanted from the selection the program had available. With Guusto the employee has a much wider range of vendors and therefore products to choose from, and even if their reward was not enough to outright purchase an item from one of those vendors, they can partially subsidize the purchase if they so choose with their Guusto redemption. Pros It is straightforward to use as an employer, has good selection of vendors the recipient can use, and is easy to use for the recipient. Cons So far I am quite pleased with it, so no complaints as yet. It is easy to use with good selection for the recipient to choose from. Switched from [360 Recognition](https://www.capterra.com/p/125712/360-Recognition/) The rewards catalog was very limited from 360 Recognition and a lot of users sat on large amounts of unused points because there was nothing they were interested in redeeming for. Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 2+ years ### "Employees L❤️ve GUUSTO! " October 13, 2025 5.0 Simple, fast, rewarding. It’s the best platform I’ve been a part of and I would recommend it to everyone. Pros Guusto is an amazing platform for giving employee recognition. My employees are so happy when they are recognised. It has a simple user interface, that makes it easy and convenient to address and reward your employees effort. They appreciate it. Cons I would love to have access to the American merchants. I wish that they were all available. If American companies are available in Canada, they should be a merchant as well for Canada. Switched from [Applause](https://www.capterra.com/p/156088/Applause/) It was a corporate decision. I had submitted thoughts on more choices for recognition. I took feedback from employees and my company listened. Review Source SM Shannan M. Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Started from bottom" January 27, 2026 5.0 So far, my experience with Guusto has been easy, user friendly. The colors, symbols are bright. If someone gives you a shoutout it can been seen throughout the agency. Pros rewards, praises, incentive to work harder, morale booster, teamwork and camaraderie, positive atmosphere, and appreciation Cons As of now, I have no cons/negatives, bugs/issues or thoughts about Guusto. However, this is my first time using Guusto and no complaints. Review Source VR Verified Reviewer HR and Communications Coordinator Human Resources Used the software for: 6-12 months ### "Give Guusto A Try - A Great Recognition Tool For Team Members" September 17, 2025 5.0 My overall experience with Guusto has been beyond pleasant. Guusto has significantly improved our team morale and truly creates a culture of appreciation within our workplace. Pros By far, the customer service and support is what I like most about Guusto. I have always been the type of person to recognize when customer service representatives go above and beyond - having worked in customer service centric roles before. So when I was contacted by Camille, a Guusto associate who works within the Operations department, I was pleasantly surprised. She had wanted to touch base with me, answer any questions I had about the software, and encouraged me to reach out. Her commitment to ensuring I was having a good time with the platform solidified me decision to invest in Guusto. Cons There are not many things I dislike about Guusto, however I do wish that users could customize the design of the gift card on the free tier. Review Source VR Verified Reviewer Operations Manager Facilities Services Used the software for: 2+ years ### "Quick appreciation platform " March 26, 2026 5.0 I use it for multiple type of recognitions, shout outs, birthdays and to assert good behaviors and get healthy feedback when it gets to fronline staff Pros I like the quick access to create a memorable recongnition that gets to my staff immediately. I have found the team to be responsive Cons I enjoy all the features, I cannot identify one that doesn't. the structure of the program makes it likeable Review Source DB Desmond B. Line cook Entertainment Used the software for: Less than 6 months ### "Mg opinions about gusto" October 21, 2025 5.0 Overall my experience have been a good but new experience to receive gifts from my employer. I also like the fact that you can combine your gifts to make a larger amount you spend. You can send shout outs to co workers and also gift them. So you can receive gifts from multiple sources and not just a certain selective group of individuals who may not see your work or help. Pros I like the fact that you can get an reward a well as recognition for your work or helping others out. Cons The fact you have to have a certain amount in your account to purchase anything from the selection that they have. Review Source Carlie P. Registered Nutrition and Dietetic Technician Hospital & Health Care Used the software for: 6-12 months ### "Feeling Validated through Meaningful Recognition " December 22, 2025 5.0 My experience with Guusto has been very positive. Receiving a Guusto gift care made me feel genuinely valued and seen, showing that my employer truly recognized my work and cared about my success. The rewards felt meaningful and practical, not like generic or unusable forms of recognition, which made the appreciation feel sincere and impactful. Pros Guusto is easy to use and impactful for boosting employee motivation through meaningful recognition! Cons Guusto, while it has many options for customization and is a wonderful value for money, does have limited customization options for rewards compared to other platforms. Overall excellent option for employee recognition! Review Source Muhammad Ali F. Pharmacy manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Appreciation" December 15, 2025 5.0 Amazing to use.My overall experience with Guusto has been overwhelmingly positive, and it has proven to be a highly effective and modern solution for employee recognition. It successfully avoids the common pitfalls of traditional points-based systems by focusing on flexibility and ease of use. Pros Customer support and value for money Exceptional Ease of Use: The platform is incredibly intuitive and user-friendly, both for managers sending rewards and for employees redeeming them. Sending a gift takes no time at all, and recipients can claim their reward effortlessly, often without needing to create a separate account. Cons Detailed Analytics for Peer-to-Peer Recognition: Guusto does a great job of tracking gift redemptions and usage. However, having more granular, filterable data specifically on who is giving Shoutouts (peer-to-peer recognition) and which teams are most actively participating would be beneficial for measuring cultural impact. Review Source MD Matt D. Director of Install Services Computer Software Used the software for: 1-2 years ### "Guusto an ease of use tool to help show your staff appreciation on the fly" October 16, 2025 5.0 Guusto has been an effective platform for recognizing staff. It offers quick ways to communicate appreciation. The process of receiving cards from others is straightforward, and the vendor catalog is extensive. The system makes it simple to send on behalf of team members and manage budget allocations. Pros Guusto is an efficient and user-friendly platform that enables me to recognize and appreciate my team members. Its intuitive interface allows for the swift distribution of cards, and additionally, I am able to send cards on behalf of other leaders, which has proven exceptionally convenient. Cons There have been occasional layout issues when using Guusto, but these were minor and resolved quickly by the support team. Overall, any challenges encountered have been minimal and do not impede completing necessary tasks. Review Source Jayne M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Guusto Has Transformed How We Recognize and Reward Our Team" March 26, 2026 5.0 Guusto has been a fantastic solution for employee recognition and rewards. It saves time, simplifies administration, and helps create a culture of appreciation. Our team really enjoys receiving Guusto gifts, and it’s had a noticeable positive impact on engagement and morale. I’d definitely recommend it to any organization looking for a straightforward, flexible, and effective way to recognize great work. Pros Guusto is incredibly easy to use for both sending and receiving gift cards. The platform is intuitive, and I love how flexible it is — recipients can choose from a wide range of popular merchants, making every reward feel more personal and meaningful. It’s a great tool for showing appreciation quickly and efficiently. Cons Nothing! Honestly, there’s nothing significant that stands out as a downside. My experience with Guusto has been smooth, and everything has worked exactly as expected. Review Source Trinidad F. Remote Assistant Dispatcher Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Guusto Needs More Gusto!" April 1, 2026 4.0 Overall Guusto has been very helpful for employee recognition and flexible gift card redemption, but the free plan leaves a lot to be desired. Pros I love the entire concept and the customization of gifts and variety of gift card choices when using Guusto. Cons Unfortunately the platform, is very limited when using the free plan. There's so many features and options behind a paid plan. Review Source LG LOVERA G. medical assistant Hospital & Health Care Used the software for: 2+ years ### "my review of the app " November 6, 2025 5.0 I like it when we get emails about Guusto to see who's be been recognized and we can congratulate people on anniversary dates Pros Things I like about Guusto . I like that it will let us know when employees are having anniversaries and let's give shout outs to others for doing a great job. Cons I wish when someone is recognized that some kind of reward to be given after so many awards are earned Review Source MM Mathieu M. Area Manager Non-Profit Organization Management Used the software for: 2+ years ### "Guusto is a Magnificent and User Friendly Gifting Program." October 1, 2025 5.0 Overall it has easy to use interface, lot of variety of merchants and very user friendly and professional customer support. Pros Guusto offer an excellent and straightforward site to navigate and sign up easily.Very versatile in the choices offered for gifting. Excellent for employee recognition and there many stores for them to redeem the gift cards. Wonderful experience with customer support ,super helpful and respond on time. Has ability to send or receive gift card with ease without needing any training. Cons There is absolutely nothing to like least about Guusto at the moment.Very great platform to deal with overall. Review Source SR Sarah R. House keepers Hospitality Used the software for: 1-2 years ### "Wonderful app " February 23, 2026 5.0 Fantastic easy to use love it . But I wish it would show the balance on what’s left on gift card . Overall very satisfied Pros It’s so easy to use and the money is at you’re fingers tips at anything you need it you. Can can pick whatever gift card suits you . Cons Doesn’t show the balance on what’s left on your gift card on whatever you pick . It would be so helpful Review Source SB Shona B. Learning and Development Specialist Legal Services Used the software for: 2+ years ### "Thoughtful Recognition Without the Administrative Burden" April 14, 2026 5.0 Overall, using Guusto has been an easy and rewarding experience. Employees enjoy the variety of options available to choose from and the ease of applying their credits towards those rewards. Pros Guusto makes employee recognition simple, thoughtful, and inclusive. The platform is easy to use, offers flexible reward options that recipients can choose themselves. I appreciate how quickly rewards can be sent and how little administrative effort is required. Overall, Guusto is an effective and practical tool for recognizing great work and reinforcing a positive workplace culture. Cons None really - the only issue we have ever had is the logo not appearing in the email sent. We have not had any other complications. Review Source Dorraine B. Indigenous Employment Outreach Coordinator Individual & Family Services Used the software for: 2+ years ### "Versatile and flexible reward system" May 21, 2025 5.0 I’ve definitely appreciated the system, now that I’ve received a few gifts/recognitions in system, I have also had the opportunity to redeem and use a gift card, which was quick and easy and very intuitive. Pros I like the flexibility! I can combine rewards into a larger sum and then redeem for a big gift card, or I can break it up into smaller amounts and different partners/vendors. I also love that the list of available partners is so diverse and covers so many options. And maybe the best part is that as long as I accept my gift within the receiving window, then once the value is accepted in my account, I can leave it there until I’m ready to use it and I don’t have to feel rushed. Cons That all the partner stores are Big Names, so it’s more challenging to utilize the system to support small/local businesses. (Not impossible, though!) Review Source HH Hassan H. Call Center Rep Banking Used the software for: 6-12 months ### "Motivating Recognition and Rewards That Inspire Us to Excel" October 28, 2025 5.0 My overall experience with Guusto has been really good. I have received gifts and shouted other reps out as well. Guusto has been a good source of motivation for me to work hard and show my very best so that I am able to be rewarded. Pros What I appreciate most about Guusto is the recognition it provides to reps. I also enjoy the gifts it offers, which motivate us to work harder, improve, and aim higher. I find it to be useful many times and have used Guusto a lot in the past. Cons There isn't much that I dislike about Guusto. However, I do think there are areas that could be enhanced. The user experience could be improved by adding more buttons and features that would make it easier for users to navigate and use the platform. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.