# Page 2 | Guusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Guusto the right Employee Recognition solution for you? Explore 3429 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186209/Guusto/reviews --- Guusto 4.9 (3429) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 2 - Reviews of Guusto ## Showing most helpful reviews Showing 26-50 of 3429 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex Y. Assistant Project Manager Construction Used the software for: 1-2 years ### "Great Tool for Employee Recognition" November 3, 2025 5.0 Very positive. I love being able to recognize team members and make sure they know they're appreciated. It's nice to know I can provide a morale boost for my team members. Pros I like that Guusto allows me to recognize the members of my team doing a great job. Organizations and higher-ups don't always have the best visibility on the day-to-day operations of a company, but those day-to-day operations are a huge determining factor in the success of the business. Guusto allows me to recognize my team members and ensure that they know that they are valued and appreciated. Cons I think the merchant selection could be improved. Having more options is always a good thing, and will allow for a more widespread appreciation of recognition. If the gift being received can only be redeemed at merchants that someone isn't very interested in, they might not appreciate the gift as much as if it were available to be redeemed somewhere they really enjoy. Review Source Nita V. Customer Care Manager Warehousing Used the software for: Less than 6 months ### "So fun to use!" March 9, 2026 4.0 I love that it is set up in a similar fashion to social media- which helps everyone want to engage with the program. We do have some staff who have major issues thinking that their personal information is being used in a negative way (being sold to 3rd parties)... so maybe ensuring that it is clearly stated that the information is not sold, would encourage more people to sign up for the programs. Pros Very easy to use right out the gate. Love the interaction between teams/co-workers that wouldn't normally cross paths. So many added features that help manage your budget, friendly reminders about dates of importance as well. Introductions webinar was quite helpful, but I would say over drawn. Cons I am not 100% sure yet as we are in our infancy of use within the company. So far it seems too good to be true! Review Source Ryan J. Operations Manager Automotive Used the software for: 6-12 months ### "Straightforward to use with a great vendor selection and lots of flexibility for the end-user" February 2, 2026 5.0 Our previous employee reward/recognition program accumulated points that the employee could only redeem for products that the program offered. The selection was not great and many employees sat on large amounts of unredeemed points because there was nothing they wanted from the selection the program had available. With Guusto the employee has a much wider range of vendors and therefore products to choose from, and even if their reward was not enough to outright purchase an item from one of those vendors, they can partially subsidize the purchase if they so choose with their Guusto redemption. Pros It is straightforward to use as an employer, has good selection of vendors the recipient can use, and is easy to use for the recipient. Cons So far I am quite pleased with it, so no complaints as yet. It is easy to use with good selection for the recipient to choose from. Switched from [360 Recognition](https://www.capterra.com/p/125712/360-Recognition/) The rewards catalog was very limited from 360 Recognition and a lot of users sat on large amounts of unused points because there was nothing they were interested in redeeming for. Review Source CP Cathy P. Director Farming Used the software for: 1-2 years ### "Easy to use platform for admins and employees" October 23, 2025 5.0 Very good. Easy to use platform for admins and employees. Customer support is very responsive. Employees get to choose their reward. Pros Easy to use platform for admins and employees. Customer support is very responsive and I appreciate that they will work directly with the user/employee, so I don't always have to be the go-between. Employees get to choose their reward. Cons The Teams interface - when it works, it's brilliant! But we have had some issues when MS makes any sort of change. Although the change may be triggered by Microsoft, Guusto should try to be ahead of this and fix before there is a problem. Alternatives considered [AWARD](https://www.capterra.com/p/133136/AWARD/)[Xoxoday](https://www.capterra.com/p/153149/Rewards-Platform/) Reason for choosing Guusto Canadian, price, and charitable component Review Source VR Verified Reviewer HR and Communications Coordinator Human Resources Used the software for: 6-12 months ### "Give Guusto A Try - A Great Recognition Tool For Team Members" September 17, 2025 5.0 My overall experience with Guusto has been beyond pleasant. Guusto has significantly improved our team morale and truly creates a culture of appreciation within our workplace. Pros By far, the customer service and support is what I like most about Guusto. I have always been the type of person to recognize when customer service representatives go above and beyond - having worked in customer service centric roles before. So when I was contacted by Camille, a Guusto associate who works within the Operations department, I was pleasantly surprised. She had wanted to touch base with me, answer any questions I had about the software, and encouraged me to reach out. Her commitment to ensuring I was having a good time with the platform solidified me decision to invest in Guusto. Cons There are not many things I dislike about Guusto, however I do wish that users could customize the design of the gift card on the free tier. Review Source SM Shannan M. Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Started from bottom" January 27, 2026 5.0 So far, my experience with Guusto has been easy, user friendly. The colors, symbols are bright. If someone gives you a shoutout it can been seen throughout the agency. Pros rewards, praises, incentive to work harder, morale booster, teamwork and camaraderie, positive atmosphere, and appreciation Cons As of now, I have no cons/negatives, bugs/issues or thoughts about Guusto. However, this is my first time using Guusto and no complaints. Review Source DB Desmond B. Line cook Entertainment Used the software for: Less than 6 months ### "Mg opinions about gusto" October 21, 2025 5.0 Overall my experience have been a good but new experience to receive gifts from my employer. I also like the fact that you can combine your gifts to make a larger amount you spend. You can send shout outs to co workers and also gift them. So you can receive gifts from multiple sources and not just a certain selective group of individuals who may not see your work or help. Pros I like the fact that you can get an reward a well as recognition for your work or helping others out. Cons The fact you have to have a certain amount in your account to purchase anything from the selection that they have. Review Source Carlie P. Registered Nutrition and Dietetic Technician Hospital & Health Care Used the software for: 6-12 months ### "Feeling Validated through Meaningful Recognition " December 22, 2025 5.0 My experience with Guusto has been very positive. Receiving a Guusto gift care made me feel genuinely valued and seen, showing that my employer truly recognized my work and cared about my success. The rewards felt meaningful and practical, not like generic or unusable forms of recognition, which made the appreciation feel sincere and impactful. Pros Guusto is easy to use and impactful for boosting employee motivation through meaningful recognition! Cons Guusto, while it has many options for customization and is a wonderful value for money, does have limited customization options for rewards compared to other platforms. Overall excellent option for employee recognition! Review Source VR Verified Reviewer Operations Manager Facilities Services Used the software for: 2+ years ### "Quick appreciation platform " March 26, 2026 5.0 I use it for multiple type of recognitions, shout outs, birthdays and to assert good behaviors and get healthy feedback when it gets to fronline staff Pros I like the quick access to create a memorable recongnition that gets to my staff immediately. I have found the team to be responsive Cons I enjoy all the features, I cannot identify one that doesn't. the structure of the program makes it likeable Review Source Sixner C. behavior stabilization Health, Wellness and Fitness Used the software for: 1-2 years ### "very good experience." December 2, 2025 5.0 I like to recognize my coworkers, and it's really exciting when we win rewards. The incentives this app offers are great. Pros This program is easy to use. The ways it recognizes positive things are great. It also recognizes work anniversaries and birthdays. Cons I don't like that it doesn't translate automatically and I have to use a translator for everything. I've seen some programs where you choose your language and they translate according to your preferred language. Review Source MM Mathieu M. Area Manager Non-Profit Organization Management Used the software for: 2+ years ### "Guusto is a Magnificent and User Friendly Gifting Program." October 1, 2025 5.0 Overall it has easy to use interface, lot of variety of merchants and very user friendly and professional customer support. Pros Guusto offer an excellent and straightforward site to navigate and sign up easily.Very versatile in the choices offered for gifting. Excellent for employee recognition and there many stores for them to redeem the gift cards. Wonderful experience with customer support ,super helpful and respond on time. Has ability to send or receive gift card with ease without needing any training. Cons There is absolutely nothing to like least about Guusto at the moment.Very great platform to deal with overall. Review Source Jayne M. CEO Civic & Social Organization Used the software for: 6-12 months ### "Guusto Has Transformed How We Recognize and Reward Our Team" March 26, 2026 5.0 Guusto has been a fantastic solution for employee recognition and rewards. It saves time, simplifies administration, and helps create a culture of appreciation. Our team really enjoys receiving Guusto gifts, and it’s had a noticeable positive impact on engagement and morale. I’d definitely recommend it to any organization looking for a straightforward, flexible, and effective way to recognize great work. Pros Guusto is incredibly easy to use for both sending and receiving gift cards. The platform is intuitive, and I love how flexible it is — recipients can choose from a wide range of popular merchants, making every reward feel more personal and meaningful. It’s a great tool for showing appreciation quickly and efficiently. Cons Nothing! Honestly, there’s nothing significant that stands out as a downside. My experience with Guusto has been smooth, and everything has worked exactly as expected. Review Source LG LOVERA G. medical assistant Hospital & Health Care Used the software for: 2+ years ### "my review of the app " November 6, 2025 5.0 I like it when we get emails about Guusto to see who's be been recognized and we can congratulate people on anniversary dates Pros Things I like about Guusto . I like that it will let us know when employees are having anniversaries and let's give shout outs to others for doing a great job. Cons I wish when someone is recognized that some kind of reward to be given after so many awards are earned Review Source Dorraine B. Indigenous Employment Outreach Coordinator Individual & Family Services Used the software for: 2+ years ### "Versatile and flexible reward system" May 21, 2025 5.0 I’ve definitely appreciated the system, now that I’ve received a few gifts/recognitions in system, I have also had the opportunity to redeem and use a gift card, which was quick and easy and very intuitive. Pros I like the flexibility! I can combine rewards into a larger sum and then redeem for a big gift card, or I can break it up into smaller amounts and different partners/vendors. I also love that the list of available partners is so diverse and covers so many options. And maybe the best part is that as long as I accept my gift within the receiving window, then once the value is accepted in my account, I can leave it there until I’m ready to use it and I don’t have to feel rushed. Cons That all the partner stores are Big Names, so it’s more challenging to utilize the system to support small/local businesses. (Not impossible, though!) Review Source VJ Victor J. Senior client specialist Financial Services Used the software for: 2+ years ### "Useful Guusto" March 26, 2026 5.0 My overall experience has been phenomenal especially when my job sends me guusto cards and I have tons of different options to spend them on. Pros How easy it is to navigate and also the different options of vendors. I enjoy receiving guusto gift cards and using or gifting them. Cons Honestly I don’t think there’s anything that I dislike from guusto. It’s been pretty easy and fair to use. Review Source HH Hassan H. Call Center Rep Banking Used the software for: 6-12 months ### "Motivating Recognition and Rewards That Inspire Us to Excel" October 28, 2025 5.0 My overall experience with Guusto has been really good. I have received gifts and shouted other reps out as well. Guusto has been a good source of motivation for me to work hard and show my very best so that I am able to be rewarded. Pros What I appreciate most about Guusto is the recognition it provides to reps. I also enjoy the gifts it offers, which motivate us to work harder, improve, and aim higher. I find it to be useful many times and have used Guusto a lot in the past. Cons There isn't much that I dislike about Guusto. However, I do think there are areas that could be enhanced. The user experience could be improved by adding more buttons and features that would make it easier for users to navigate and use the platform. Review Source Cindy G. Licensed Hearing Instrument Specialist Medical Devices Used the software for: 1-2 years ### "Fabulous Customer service!" February 25, 2026 5.0 I had a very good experience, customer service was very helpful, and resolved my issue rapidly and completely, and stayed with me the entire process until everything was resolved. Pros Ease of use, wide variety of vendors. Great customer Service. Stayed with me every step of the way until all issues were resolved to my satisfaction. Cons No access to a live voice to address issues. It was difficult to find assistance googling Guusto until I realized I was misspelling it. Was spelling it with one "u". Review Source Alfred G. Information Technology Support Engineer Information Technology and Services Used the software for: 2+ years ### "A complete ,User Friendly and Easy to Use as an AI Rewarding Platform." March 31, 2025 5.0 Overall the intuitive nature of Guusto make it simple to send and receive rewards. Pros Guusto motivates us greatly since we get rewarded for a job well done in our company via digital cards of this tool. The ability to redeem card from retailers of ones choice is great and fit every preference. Has a real time analytics for tracking rewards. The tool is user friendly and straightforward ,anyone can use it without need of training. Cons Only that has no offline access need one to have an access of internet connectivity. Review Source NW Nina W. People Operations HR Lead Marketing and Advertising Used the software for: Less than 6 months ### "Seamless Gifting Solution with Outstanding Support!" March 4, 2025 5.0 We've been using Guusto for all our company gifting efforts over the past three months—from holiday gifts to employee recognition—and it's been a game-changer! The platform is incredibly easy to use and has saved our admin team so much time. On top of that, the customer service is top-notch; they're always quick to respond and find a solution whenever we need support. Highly recommend Guusto for any organization looking for a seamless and efficient gifting solution! Pros What I love most about Guusto is how easy it is to use and how much time it saves our admin team. It streamlines all our company gifting efforts, whether for holiday gifts or employee recognition, making the process seamless. On top of that, their customer service is outstanding—always responsive and ready to find a solution. It’s been a game-changer for our team! Cons Honestly, I haven’t encountered any downsides! The platform is intuitive, efficient, and backed by great customer service. It’s been a seamless experience for our team. Alternatives considered [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) Reason for choosing Guusto Guusto was the most cost-effective option that also provided the widest selection of retailer gift cards. Their customer service also stood out from the beginning. Review Source LC Lori-Ann C. Benefits Specialist Capital Markets Used the software for: 2+ years ### "A fantastic experience with a wonderful product" January 29, 2026 5.0 It has been great! From the first meeting before implementation I felt as though the system would be easy to use and that I would be able to do most of what I need to do without asking for help. Pros The site is easy to use, there is a wide range of gift cards (sometimes making it tough to choose), it is easy to recognize my colleagues and takes no time to send recognition. Cons I would like to see the reporting tools be a little more robust, I find that the reports included in the base package to be lacking/ Review Source RM Robert M. Cybersecurity Engineer Information Technology and Services Used the software for: 2+ years ### "Perfect way of saying Many Thanks,Guusto." July 20, 2025 5.0 Overall Guusto is trustworthy and professional ,Make it easy to recognize and thank you someone in multiple ways. Pros I really enjoy the simplicity of Guusto, just few clicks and all is done. Has a mobile app that is easy to access even on the go. More than 100 merchants are available. Offer simple method of delivery (email) no any physical gift card. Allow customizable gift card and note . Cons In Guusto lots of advanced features are locked in paid plan .The free plan option is just a single account with fewer features . Review Source IK Isaiah K. Customer Care Agent Financial Services Used the software for: 6-12 months ### "Effortless Recognition and Rewards System" November 21, 2025 5.0 user friendly Linking rewards to balanced scorecard & values. Incentivizes cross-dept. collaboration Pros I like the structured ability to send recognition and praise to a fellow co-worker. It is great that the funds can be used for a very good selection of partner merchants and that your recipients can select where to spend their gift :) Guusto is very user friendly, and customer support is very responsive. Management can optimize this tool to inspire and reward their team seamlessly and easily implement this system and integrate it into their workflow. Cons As a new employee set up was a hurtle however customer support was great about resolving and fixing the issue. Review Source LaTroya G. Lead Pharmacy Technician Government Relations Used the software for: Less than 6 months ### "Guusto Forever!!" February 27, 2026 5.0 I have a great experience thus far with the Guusto system, the tech support tech is always available if I have questions or concerns as well. Pros What I like the most about Guusto is the easiness to navigate the software. I love the peer to peer recognition. Cons There is nothing that I do not like about Guusto so far, by far it is the most easiest system I've tried thus far. Review Source MH Michelle H. Director of Human Capital Design Used the software for: 2+ years ### "HR Professionals Looking for a GREAT Recognition & Rewards Platform? This is it!" February 12, 2025 5.0 Easy to use; easy to add funds; works for both employees and independent contractors; LOVE the variety of merchants that are available. Pros Guusto is a fantastic web-based recognition program. We have employees in both the U.S. and in Canada, and it has been a fantastic site to use in both countries from one primary dashboard. Cons What's not to like? It serves all our needs well. We've tied in our company values to the specific recognition types/reasons to help drive and reinforce our culture. Review Source sJ scarlett J. Staffing Coordinator Market Research Used the software for: 1-2 years ### "Everything is Perfect EXCEPT AI Dependance " October 23, 2025 5.0 I have not had any issues using Guusto, it is extremely bright and user friendly and is a positive way to establish rapport with our employees Pros +Fun atmosphere on the site, easy to use +Great way to shoutout our employees where it won't get lost in an email inbox Cons \-The fact that it has implemented AI for the simplest task possible, is such a waste of valuable resources and killing our planet! Do better. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.