# Ovation Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ovation Software - reviews, pricing plans, popular comparisons to other iPad POS products and more. Source: https://www.capterra.com/p/186221/Vital-POS --- # Ovation Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ovation ## What is Ovation? The Vital brands initial offering includes Vital POS, a full-featured, cloud-based point-of-sale solution. Vital POS is made up of three products, Vital Mobile, Vital Select, and Vital Plus, designed with various functions for businesses of different sizes all built on the same back office software, enabling a single access point across all products. ## What is Ovation used for? [iPad POS](https://www.capterra.com/ipad-pos-software/)[Food Truck POS Systems](https://www.capterra.com/food-truck-pos-systems-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 50% Neutral 8% Negative 42% Starting price $9.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ovation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.globalpayments.com/&name=Ovation) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ovation 3.0 (26) VS. [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting Price $9.99 per user, per month Starting Price $28 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.9 (26) Ease Of Use 4.8 (348) Value For Money 2.8 (24) Value For Money 4.7 (343) Customer Service 3.0 (24) Customer Service 4.7 (342) ## Ovation alternatives [3.8 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.4 (407)](https://www.capterra.com/p/9167/DaySmart-Salon/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.7 (3,632)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (551)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/186221/Vital-POS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Accounts 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Loyalty Program 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Sales Reports 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Accounting Integration 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system Employee Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Inventory Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Ovation 23 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Scan barcodes to ensure accurate pricing and label tracking Record customer information, purchase history, and other notes Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access the system via a mobile application Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept, record, and reconcile financial transactions Tool used to determine accurate pricing and product eligibility for borrowers Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants For retailers Track and facilitate returns of products sold See what items have been returned Reports specific to sales analysis for trends and strategies Generate separate bills for various meals and combos within a complete order Get Advice We can help you find the software with the features you need. Features 2.7 (26) 2.7 Based on 26 reviews ## Pricing Value for money 2.8 (24) Basic $9.99 Value for money 2.8 (24) 2.8 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (24) 3.0 Based on 24 reviews ## User reviews Overall rating 3.0 Based on 26 reviews Filter by rating 5(8) 4(5) 3(2) 2(2) 1(9) Mentioned topic Sorted by most recent DR Debra R. Owner Manufacture Mobile Saddle Fitter Recreational Facilities and Services ### "Don't walk away instead run like hellfire" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 January 29, 2026 Our prior company was bought out by Ovation. We will now seek another way to run credit sales. Your company owes ours period Pros If I could give you a -0- I would. We have spent many HOURS on hold waiting for a HUMAN. Your hand-held processing is a out-right thief to my company. Cons The office processing we had no issue however, the mobile machine spits out the customer receipts to the customer but the funds did not appear in my bank account. We are missing conservatively about $3000 in mobile transactions. My office manager has been on the phone at this very moment to cancel the account and to arrange the return of the hand held device that takes to master. She has been on the phone for 2 hours 20 minutes this morning to talk to a person then long holds, passed to yet another, long hold again. This is unacceptable, the operators are VERY hard to understand. Can you tell that I am a bit ticked off. Debra owner Crest Ridge Saddlery LLC Switched from [ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/) FORCED. Your company purchased Swipe simple Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Clay N. Owner Construction ### "Unbelievable " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 February 9, 2025 Waste of time and money. Had to quit taking card payments. Pros Nothing. Have had nothing but a horrible experience with ovation. Cons Missing deposit, outrageous fees, scanner never stayed linked to my phone. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Bank recommendation, horrible business decision on my part. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michael A. Owner Food & Beverages ### "Unreliable " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 20, 2023 Terrible would never recommend to anyone. Pros At this point there are no Pros for this product. Cons Completely unreliable, at least once a week every one of my three card readers would stop connecting to the phone or tablet being used. The solution, uninstall the app and start over. This culminated in one third of an entire days sales being lost. Reasons for choosing Ovation It was recommended by my bank. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Laurel M. owner Consumer Goods ### "Does not work on different devices-customer support is out of country and horrid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 27, 2022 \-10 horrid Pros horrid product It needs complete reprogramming and US consumer support and english speaking representatives Cons Can't get it work on ipad and customer support is useless Reasons for choosing Ovation Didn't choose Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Keith J. CEO Restaurants ### "Food Establishment - BEWARE! NOT THE POS SYSTEM FOR YOU" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 12, 2021 Should have went with other POS system Pros I was excited to get this system based on the features that were on the website and told by the sales rep. The cost for the system was within my budget. I am not happy with this system at all. Cons No Gift Cards as promised No Loyalty program as promised Unable to get accurate reports with detail Inventory management is a joke Unable to integrate with ecommerce stores or other apps (grubhub, doordash, etc). Never informed about system updates. When it updates and you go to take a payment , the system crashes and you will be kicked out and will have to log completely back in. You then will need to close batch and set up system again. The scanner never works The list goes on. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Clover](https://www.capterra.com/p/226864/Clover/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing Ovation Promises made by the rep and the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Grace C. Operations Manager Health, Wellness and Fitness ### "Very Happy Client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2020 My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had. Pros Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial. Cons It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the #'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lee L. Owner Restaurants ### "Vital POS System - Not for a full service restaurant" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2019 The commitments made by our ISA (independent Sales Agent) have turned out not to be true. There is no local support (Los Angeles). The only support is an 800 number which turns out to be a call in center in Ireland. After repeated calls, all of our issues can not be fixed. I am left with a POS system that does not function in a full service restaurant. I am locked into contracts and leases and no one at TSYS will return my calls. Pros The Vital POS platform is wholly owned by TSYS, a global merchant processor. The software is backed by a large Company with deep resources. Cons It simply does not work for a full service restaurant. - duplicate tickets are sent to the kitchen. - added gratuities (for large parties) can not be handled correctly by the software. - no security on tickets. Any server can simply Void a check. - There is a LOUD tone that emanates from the system when a check is printed. Can not be turned off. - There are discrepancies when totaling employee time. Reasons for choosing Ovation Vital was chosen on the advise of the Independent Sales Agent who is a Representative for TSYS Merchant Services. The POS system and merchant services were presented as a bundle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Dennis R. Optometrist Hospital & Health Care ### "Mislead about PAX" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 10, 2019 Pros Fast deposits to bank account; money is in account in 24 hours. Cons It freezes up. I spent 1 hour and 40 minutes on the phone when it froze up last time. Customer service is horrible! Also, I was misled by a salesperson. I made it perfectly clear that this was an optometry office and that my patients use HSA cards. I was assured that this was not a problem. After signing a lease for PAX 500, it was set up and when we went to process our first HSA transaction, it didn't work. I called to find out what the problem was and was then told that this unit is not designed to accept HSA cards. What a waste! I now have to use a different machine to run HSA cards. How deceiving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Robin B. CEO Veterinary ### "More than what we need. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 23, 2019 The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry. Pros I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business. Cons I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Luanne E. Owner Restaurants ### "Needs improvement " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 October 18, 2019 Constantly calling for support because of something that is going on internally such as updates and i keep losing business because the customer can’t pay with their credit card. Pros Not happy with software at all. I am constantly on the phones with customer support. Cons ~Never told about updates then u go to take a payment and system has crashed and you need to close batch and set up system again. - scanners only work on items on occasion. — was told a loyalty program is coming soon. It isn’t. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing Ovation Should have picked the alternative products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186221/Vital-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal vs Ovation](https://www.capterra.com/compare/186221-207944/Vital-POS-vs-PayPal) [Square Point of Sale vs Ovation](https://www.capterra.com/compare/186221-275802/Vital-POS-vs-Square-Point-of-Sale)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)