--- title: "Innform Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Innform the right Learning Management System solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186230/Innform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Innform 4.8 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Innform Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-12 of 12 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marina S. HR Director Used the software for: 3-5 years ### "User friendly tool, really helpful for L&D areas!" March 22, 2021 5.0 Innform does not only meet our expetations but exceeds them. It's a really good tool for L&D areas that are looking for an easy to use LMS. Pros Innform is really easy to use and it has a nice design so learners can enjoy a great learning experience. Innform team is always developing new features that are on the cutting edge of learning platforms, such as gamification. Also, the support team is great and we always find the help we need. Cons We may lack some reports, like user learning history report. There are also some translation issues, but this is being constantly fixed :-). Review Source R Reviewer COO Used the software for: Less than 1 year ### "Great easy to use e-learning platform for hospitality!" October 7, 2019 5.0 A great tool specialized in e-learning for hospitality. This replaced all our dropbox files & papers in the restaurants. Pros \- Easy to use - Ability to create your own content - Great way to control if employees followed the manuals and procedures Cons \- Not yet able to create folders in the back end to make a split between FOH - BOH procedures - More letter types & sizes while creating own content - More ready-made learning courses on fast-casual Review Source VR Verified Reviewer Engineer Used the software for: I used a free trial ### "Modern LMS, very user friendly, great support team and cost effective." October 22, 2020 4.0 Pros The software is very user friendly and very cost effective. Very easy to make your courses look engaging and easy to integrate videos, pictures and quizzes within courses. Cons Lacks basic functionalities such as GIF integration within the module creations. Additionally, the receptiveness of the website is sometimes lagging or non responsive. Review Source IT Irini T. Project Manager Used the software for: Less than 1 year ### "Great platform for staff training" September 3, 2021 5.0 We are in the hospitality industry. Many different areas of expertise needed to be covered, different languages and educational backgrounds in our employees, different geolocations. The platform helped us in solving these problems and offer our employees educational material in a fun and easy way. What impressed us is that employees willingness to cross train in different department was increased when they started using the Pros Easy to set up, user friendly, value for money, excellent for multi properties in different geolocations Cons Reporting needs developing but the team is working on that and pretty soon I am certain they will have developed a pretty good set Review Source SZ Sebastian Z. Director Used the software for: Less than 1 year ### "Very helpful tool to train a young team" March 26, 2021 5.0 We are using Innform to take care of our internal certification process which is required by some of our clients. Innform saves us time automating that process. Pros Innform offers great usability and user experience which is important for us seeing that most of our team members are between 25 - 35 years old. The tool helps us to fully automate our internal certification processes which is a big time saver! The initial setup of the tool was very quick and the Innform support team helped us with the onboarding process. Cons It would be helpful if the iOS/Android app would support an offline mode - otherwise I don't have any complaints. Review Source R Reviewer Area Manager Used the software for: Less than 1 year ### "Innform LMS" March 3, 2021 4.0 Overall, really impressed with the software and the customer service team, who have always been really helpful and patient when I am having technical issues (I am not a technical person so this is much appreciated). The price is good and I can see this software being so helpful for training new staff as the business expands and opens new cafes. Pros The software is really simple and easy to use from both an admin and staff POV. It is really easy to create content, embed pictures/documents/videos, and track user completion. Staff are able to easily complete courses and they enjoy the quizzes. It makes staff training much simpler and easier, and reduces the need for lots of texts to group chats, buts of paper floating about in folders, and reduces mixed messaging to staff. Cons The only con is that it tends to glitch quite a lot. There are often glitches when I am creating content- just little things like a photo disappears when I try to move it, or occasionally content I have made will just delete itself. This doesn't happen often enough to stop me thinking the software is great, but it is a little annoying every now and then. Staff also experience glitches occasionally, the most common complaint being that they have completed a training but the course hasn't switched from 'assigned' to 'completed', even when they have been through it a few times. Review Source MD Michael D. Director Used the software for: Less than 1 year ### "Great Customer Experience combined with exceptional Product Value" November 8, 2019 5.0 Learning and development is a challenge for the hospitality industry – people come and go at a high rate, they speak different languages and many of the mare working in the industry for the first time. It takes time and energy to train new recruits around important skills like customer service and management. We needed a tool that can provide great LMS features but also a library of courses that we could simply 'turn on' and assign to our employees from day 1. This is possible with Innform, and they release new courses every week which is helpful to us and exciting for our learners! Pros We are able to organise our company by the different properties we manage, and the different groups within each property. We're able to assign an admin to each group and then overlook the whole operation with a brids eye view. It's wonderful to finally be able to do that with thousands of employees. Innform works great on all devices and the company is really quick to support us and return our calls. Cons Not many complaints – although it would be great if our employees can do their learning offline. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "User friendly LMS with easy Content creation" June 2, 2023 5.0 Pros Innfrom has great user experience, including an intuitive interface and seamless navigation. The authoring tool is very easy to use, and the platform's onboarding process, accompanied by clear instructions, allows users to get up and running quickly, maximising productivity from the start. Also Innfrom's AI-powered content creation is amazing. This helps us to swiftly produce high-quality course material while allocating more time to other crucial tasks. Cons Haven't found any yet. When we have questions, the support team has always been very helpful in resolving them. Review Source R Reviewer Client Manager Used the software for: Less than 1 year ### "Great Basic Product for Low Price" May 7, 2021 4.0 They were simple effective and priced well for large organizations , if you are good with simple training and quizzes then I would definitely recommend them. Pros Its price and simple easy to use features and set up. Cons The tests could be more complicated for doing different types of quizzes. Review Source SH Stephanie H. Clinical Research Associate Used the software for: Less than 1 year ### "User friendly learning tool that helps with certification" April 14, 2021 5.0 We are using Innform to do compliance training within our research project. It helps us to save time & administrative work within our team. Pros We are using Innform to do compliance training within our research project. The software is very straight forward to use. We really enjoy the automation & certification features - they help us to stay on track with the project! Cons For our use case we haven't found any negative aspects. Review Source Danilo M. Customer Success Manager Used the software for: Less than 1 year ### "User friendly tool" September 13, 2021 5.0 Pros We use Innform to create learning paths and train or partners as well as internally to simplify our new employees' onboarding phase, encouraging them to learn. The platform is very user-friendly and the team is always available to assist us and was able to listen to our needs, making sure we can take the best out of their tool. Cons We felt there were some missing features to run some of our projects initially but the team was of great help and is capable of constantly updating. Review Source R Reviewer Doctor Used the software for: Less than 1 year ### "Great training experience - quick and easy to setup" March 30, 2023 5.0 Easy to use, helpful support team! Pros The tool is very easy to use and was setup super fast. Any questions I had during the setup process were answered by the support team. Cons So far we haven't found any negative points yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.