# Incident IQ Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Incident IQ Software - reviews, pricing plans, popular comparisons to other K-12 products and more.

Source: https://www.capterra.com/p/186247/Incident-IQ/pricing

---

# 

 Incident IQ Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Incident IQ

## What is Incident IQ?

From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services. Headquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts.

## What is Incident IQ used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[K-12](https://www.capterra.com/k-12-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)

Overall rating

Based on 42 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Incident IQ

4.6 (42)

VS.

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting Price

Contact vendor

Starting Price

$31.1

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (42)

Ease Of Use

4.0 (951)

Value For Money

4.7 (36)

Value For Money

4.1 (838)

Customer Service

4.5 (38)

Customer Service

3.9 (740)

## Incident IQ alternatives

Highest Rated

[4.8 (1,124)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting price

$29.00

Per User, Per Month

[4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Starting price

Contact vendor for pricing

[4.6 (1,363)](https://www.capterra.com/p/142562/Asset-Panda/reviews/)

Starting price

Contact vendor for pricing

[4.6 (1,320)](https://www.capterra.com/p/145635/UpKeep/reviews/)

Starting price

$20.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/186247/Incident-IQ/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

4.6 (22)

81.82% of 22 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Inventory Management

4.6 (19)

68.42% of 19 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Inventory Control

4.5 (18)

66.67% of 18 reviewers that rated this feature as important or highly important

Monitor product stock levels

Alerts/Escalation

4.0 (12)

83.33% of 12 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Reporting/Analytics

4.2 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Email Management

4.1 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Incident IQ 96 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign assets to users, job sites, and vehicles to ensure accountability

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Automatically create schedules based on business needs or employee availability and qualifications

Scan barcodes to ensure accurate pricing and label tracking

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Track the status of assets and whether they're checked in or out

Plan and schedule lessons and maintain students' behavior in the classroom

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Electronic signing method that validates the authenticity and integrity of a digital document

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Electronic storage of staff/employee contact information and job status in a centralized repository

Manage procedures that ensure organizational equipment remains in working condition

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Track the location of specific equipment at all times

A list of events with their respective dates

Manage and track high-value assets including office equipment, furniture & more

Manage the maintenance of building facilities

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Store, manage and track all forms in a centralized location

Track the origins of funds to uphold compliance with grant requirements for use/disposal and to ensure future funding.

Information, data and reports that are being tracked over time

Software designed for private/independent schools

Cross-checking financial records with physical inventory counts and records

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Monitor the movement of one or more IT assets throughout the organization

Software designed for kindergarten through 12th grade schools

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify the physical location of an individual, asset, device, etc.

Templated responses for responding quickly to recurring support requests

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Online calendar of upcoming events/activities viewable to members and visitors

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

Portal for parents to see and update childrens' info, track progress & more

Online gateway through which parents and students can view material and communicate with teachers

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Arrange tasks based on the level of priority or urgency

Ability to link barcodes or serial numbers with specific items for identification

Create, send, and track purchase orders and their statuses

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Software designed for school districts

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Track the status over time for a request, process, asset, or transaction

Database of students to track personal information of individuals and families

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Oversee technicians and track their assigned work orders

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (42)

4.5

Based on 42 reviews

## Pricing

Value for money

4.7 (36)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (36)

4.7

Based on 36 reviews

## Integrations

[

TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[

Kahoot!](https://www.capterra.com/p/156399/Kahoot/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[

Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)[

ClassDojo](https://www.capterra.com/p/124446/ClassDojo/)[

Duolingo](https://www.capterra.com/p/210401/Duolingo-for-Schools/)[

Gradelink](https://www.capterra.com/p/118900/Gradelink-SIS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (38)

4.5

Based on 38 reviews

## User reviews

Overall rating

4.6

Based on 42 reviews

Filter by rating

5(24)

4(18)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Rick P.

Assistant Technology Director

Education Management

### "Good product but very unresponsive to customer feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

March 9, 2026

The product is overall quite good, aside from the inability to search our thousands of past support tickets. The company executives seem to have their own agenda and do not listen to the basic, everyday needs of their customers. I once managed to get a promise from them to prioritize a fix to the search tool, but then they changed their priorities without informing us. They are now two months beyond their promised release date, and they have not provided any hope of when it will be worked on, despite me asking.

Pros

The user interface for technicians is very easy to use, and it has a good way for us to document the work we have completed, who did it and when. The integration of the asset database with the ticketing system is very helpful.

Cons

It lacks a useable method for finding old tickets. It is possible to use their "filter" feature to narrow things down somewhat, but the problem description field cannot be used, which is where the relevant data in a tickets is usually located. Their "search" tool (separate from the filter tool) is not smart at all. You can only enter a word or text string, no date, location, etc. The results come up in random order, so you can't even look through the long list of irrelevant results by date or building, etc. We, along with others, have brought this to the attention of Incident IQ, but they seem to have their own agenda and do not listen to the basic, everyday needs of their users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Jacob R.

Services

Information Technology and Services

### "IIQ is saving us time and money. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 1, 2024

It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use.

Pros

Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support.

Cons

I have not found a single thing that I do not like about this product since using it.

Switched from

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Cost and not happy with the structure of the product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

James R.

Marketing Specialist

Marketing and Advertising

### "Critical database and document management platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

August 7, 2023

It keeps our team members updated on all organization matters. It provides effective information on performance and individual contribution of all the company employees.

Pros

This is the most reliable tool for employee database configurations and performance tracking. It has secure document governance tool that protects individual member information. The self-service portal saves time and cost of registration for new employees.

Cons

Incident IQ has not failed us since we deployed it. It has maintained substantial performance throughout.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Felicia B.

Business Analyst

Consumer Services

### "Ticketing and employee database management software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 22, 2023

This application has reliable database that keeps data privately for each team member. Customer desk has enhanced effective service delivery and managed consumer satisfaction. The customer support team has been the best as they are always available when we contact them to offer business leads.

Pros

It enhances monitoring of workflows and ticketing in the entire supply chain ecosystem. Incident IQ provides data analytics from work processes and employee performance. It is easy to customize this application to accommodate employee data and performance tracking metrics.

Cons

The advanced automation options have not been implemented effectively based on the modern organization demands.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Heather W.

Data Analyst

Information Technology and Services

### "The powerful ticket orchestration application"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 12, 2023

The tool has helped my team to collect efficient data from various department. It provides alerts when there are inefficiencies across the workflows infrastructure. It has promoted quick growth in all the company sectors.

Pros

Incident IQ controls the company help desk that promotes close customer relations. It enhances transparent workflows and close asset monitoring. It provides real-time insights on performance.

Cons

It is awesome product with positive performance record.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NF

Nihindu F.

Graphic designer

Animation

### "Incident IQ is great software!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 3, 2023

To be honest, I'm really happy with Incident IQ.

Pros

Easy to use and interface is simple. Customer service is great, freindly. The price also reasonable. I hope they will add more features to this software.

Cons

Need some improvements for interface. Apart from this I don't have any issues so far.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EJ

Elliston J.

Systems Support Technician

Primary/Secondary Education

### "A great option for School Districts of many sizes."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 30, 2023

Pros

It was easy to get started, even from ground zeroThe web interface is always improving and works well Asset search works well, and extends some google admin functionality by bringing multiple data points into one page.User adoption was very high, most people figured it out without issue.They are very open to community feedback, and always are quick to respond there.

Cons

The mobile app is extremely buggy and barely functionsSome features seem to be built around an perfect world scenario.Slow to implement user feedbackSome updates have stripped away features in exchange of simplicity.Ticketing system for contacting support is confusing and easy to mix up with in-district tickets.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Production mañàger

Food & Beverages

### "Is incident IQ good?"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 7, 2023

In general, it is a good program that greatly facilitates the handling of data, saves time and increases the efficiency of the organization's work.

Pros

This platform helped a lot in managing HR operations, it also made it much easier to issue and track reports, its customer support is good, it can be used to automate a lot of the company's work, it has a set of powerful features for creating tickets.

Cons

The data display method must be updated, sometimes problems appear in the issuance of stickers, it is preferable to provide a free trial before purchasing.

Switched from

[AssetTiger](https://www.capterra.com/p/151021/AssetTiger/)

To use a better tool in dealing with data and managing ticket operations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BC

Brayan C.

Analista de sistemas

Information Technology and Services

### "Incident IQ no dudes en usarlo."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 27, 2022

en mi anterior trabajo lo implemente para llevar un control de todos los productos que veniamos en el loca.

Pros

Me ha servido mucho en diferentes areas laborales, tales como el area de activos ha servido para llevar el control de los implementos, maquinas y perifericos asignados a los agentes.

Cons

Hasta el momento ha funcionado perfectamente.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EE

Efe E.

Executive Director

Non-Profit Organization Management

### "Good job"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 6, 2022

It makes it easier for you to learn to use k12 software and makes you more knowledgeable.

Pros

It is a more useful k12 application than its counterparts. The interface is easy to use and if you learn fast enough you won't have any problems. The overall quality is not bad, needs minor improvements.

Cons

Some minor improvements in the interface and overall quality and highlighting some of the buttons will make the application more useful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/186247/Incident-IQ/reviews/)

Popular comparisons

[Sortly vs Incident IQ](https://www.capterra.com/compare/169199-186247/Sortly-Pro-vs-Incident-IQ) 

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