# Page 2 | Incident IQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Incident IQ the right K-12 solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186247/Incident-IQ/reviews --- Incident IQ 4.6 (42) [View alternatives](https://www.capterra.com/p/186247/Incident-IQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Incident IQ ## Showing most helpful reviews Showing 26-42 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Matthew V. ITF Education Management Used the software for: 2+ years ### "Great Software" June 27, 2022 5.0 Pros Ease of Use. All Online. I like that they continue to update their product. Cons Sometimes the options are overwhelming. Definitely need to customize your user interface. Review Source VR Verified Reviewer Production mañàger Food & Beverages Used the software for: 1-2 years ### "Is incident IQ good?" March 7, 2023 4.0 In general, it is a good program that greatly facilitates the handling of data, saves time and increases the efficiency of the organization's work. Pros This platform helped a lot in managing HR operations, it also made it much easier to issue and track reports, its customer support is good, it can be used to automate a lot of the company's work, it has a set of powerful features for creating tickets. Cons The data display method must be updated, sometimes problems appear in the issuance of stickers, it is preferable to provide a free trial before purchasing. Switched from [AssetTiger](https://www.capterra.com/p/151021/AssetTiger/) To use a better tool in dealing with data and managing ticket operations. Review Source MF Matt F. Computer Technician Education Management Used the software for: 6-12 months ### "Not perfect, but still a great tool" November 24, 2020 5.0 Overall, I'm pleased. I wish the migration was a better experience, but for daily use, IncidentIQ has everything I need. Pros Inventory, tickets, and a knowledge base all in one? Yes please! I really appreciate the details that make my job easier, and being all in one place. It is relatively easy to learn, which is good for the end-user and the support team. Cons We could really use a chat feature, which this software doesn't have. Migrating from our old service wasn't a seamless process, and we are still cleaning up our inventory because of this. Switched from [AssetTiger](https://www.capterra.com/p/151021/AssetTiger/) Complications with old software, and to ease our inventory and ticketing time Review Source JW Joshua W. Systems Engineer Education Management Used the software for: 2+ years ### "Helpdesk & Asset Management Designed for K12" June 24, 2022 5.0 Pros This product was intentionally built with Education in mind, while many product offer similar features, none do so with such a clear focus. Choosing Incident IQ was one of the best decisions we've made for our district. Cons Incident IQ is constantly being improved upon, while we run into bugs here and there - it isn't any worse than other platforms. Review Source JB Jessica B. Tech TOSA Education Management Used the software for: Less than 6 months ### "Helped us get a " June 24, 2022 5.0 We had a very disorganized system and the inventory was inaccurate. IncidentIQ has allowed us to get organized and begin to make decisions based on data. Pros I really love the integration with other apps. It has allowed us to integrate our Google chrome devices and Apple products from JAMF as well as with Infinite Campus our SIS. This has saved so much time and allowed for the most accurate information. Cons Since we are not currently using ticketing, the user features are not as seamless as I had hoped. It is still better than the paper filing system we had, but does not provide the policy deployment functionality I had hoped for. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[Follett Destiny Library Manager](https://www.capterra.com/p/8972/Destiny-Library-Manager/) Reason for choosing Incident IQ The app integration was a big feature and the possibility of adding on ticketing. We are still using ZenDesk for ticketing but are looking to make the switch, but it will need to be able to include facilities. Review Source IH Isabella H. Project Analyst Information Technology and Services Used the software for: 1-2 years ### "Problems are solved with a ticket." April 27, 2020 5.0 We use many devices at work: laptops, printers, scanners, projectors, etc. There are times when a small problem arises and we do not have time to call a technical service to check the device and come back a second time to make the repair. Incident IQ saves all that time and makes it more efficient. Pros It seems to me that the database of devices that are registered is enormous. All the devices we have at work are included. The analyses are quite accurate, I have no complaints about that. Incident IQ is very easy to use: just start the application and send the ticket. I think it delivers what it promises. Cons There are times when I have used this software and been served by a technician who did not seem to be very qualified to solve my problem. I understand that there are mistakes that are inevitable to make, but there are others that are due to the carelessness of the person who is attending or who does not have the necessary knowledge. Review Source NG Natasha G. Attendance Secretary and website manager Education Management Used the software for: 1-2 years ### "Using IQ in a school environment " June 24, 2022 5.0 Pros The asset I set management system is my favorite part of IQ. In a few easy steps it enables me to have homerooms, students and devices in one easy to find location. This is definitely my favorite feature of IQ Cons The system is easy to use, clear and everything I need is in one location. I find the search feature is helpful and always has answers to my questions. Review Source NK Nathan K. Systems Administrator Education Management Used the software for: Less than 6 months ### "I don't know how we functioned without IIQ." June 27, 2022 5.0 We actually have an asset management system now. Budget projections for hardware are already become clearer. Pros The ticketing system is flawless. Inventory management has become so streamlined we do that work in a quarter of the time. Cons There are a few more clicks then we would like when it comes to users submitting tickets. The more clicks, the less adoption we have noticed. Review Source ML Michael L. IIQ Administrator Education Management Used the software for: 6-12 months ### "Best choice for K-12 " June 24, 2022 5.0 Overall IIQ is easy to use and manage. But any granular control over the users is lost. Pros Easy interface, asset tracking check in and out. Cons Slow to implement features and enhancements. Not enough control over techs and users. Review Source BR Brandi R. Clerk Education Management Used the software for: 2+ years ### "Incident IQ" April 7, 2022 5.0 Pros I love that you can connect it to your gmail. The "recent ticket" page is very helpful for keeping track of tickets and repairs. I also like the notifications you get for all tickets so you stay in the loop. Cons I don't like that I can't do a key word search to find certain tickets. There is a search feature, but it never works. Review Source NF Nihindu F. Graphic designer Animation Used the software for: 1-2 years ### "Incident IQ is great software!" April 3, 2023 5.0 To be honest, I'm really happy with Incident IQ. Pros Easy to use and interface is simple. Customer service is great, freindly. The price also reasonable. I hope they will add more features to this software. Cons Need some improvements for interface. Apart from this I don't have any issues so far. Review Source AC Ashley C. Computer Technician Information Technology and Services Used the software for: Less than 6 months ### "Great product" June 24, 2022 5.0 Pros I like the ability to see what changes have been made to tickets and by whom. I also like IIQ's ability to update users instantaneously regarding the status of a ticket. Cons If one hasn't used it before, there's a lot of "moving parts" to get used to. Review Source SD Seana D. Technology Support Administrator Education Management Used the software for: Less than 6 months ### "Good Product" June 27, 2022 5.0 Pros Easy to use and follow, customizable, asset and ticket integration. Cons some redundancies. When a flyout is closed it does not take you back to the same screen Review Source TL Thomas L. Tech Support Specialist Education Management Used the software for: Less than 6 months ### "Ticket Management" December 9, 2021 5.0 Pros We were using an antiquated system that was not meant for ticketing. Once we reviewed this product and started using it, our production and management tasks were completed with ease. The point and click is perfect for our Students and Staff when submitting tickets. Cons At the moment we are trying to figure out how to merge tickets that are for the same issue, but thats on us and not the product. It would be nice to be able to put up banners for specific groups too. Review Source EE Efe E. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Good job" September 6, 2022 4.0 It makes it easier for you to learn to use k12 software and makes you more knowledgeable. Pros It is a more useful k12 application than its counterparts. The interface is easy to use and if you learn fast enough you won't have any problems. The overall quality is not bad, needs minor improvements. Cons Some minor improvements in the interface and overall quality and highlighting some of the buttons will make the application more useful. Review Source CL Cara L. Network Admin Education Management Used the software for: Less than 6 months ### "IIQ Gets the Job Done" November 24, 2020 4.0 Quite positive. We seem to get the job done. Pros It has a lot of features. I personally like the shortcuts. Cons Cumbersome. You can get lost in too much information Review Source DM Daveed M. Inventory Education Management Used the software for: Less than 6 months ### "Great for School Inventory" June 27, 2022 4.0 Pros A program that can do it all and improving with every update. Cons There are a few things that are not immediately user friendly, but with constant updates most of my complaints should be fixed. Review Source Similar Products Featured