# Matter Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Matter Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more.

Source: https://www.capterra.com/p/186291/Matter

---

# 

 Matter Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Matter

## What is Matter?

Employee Recognition, Rewards, and Surveys all in Slack or Microsoft Teams! 💜 How Matter helps: 🎉 Encourage peer-to-peer recognition with Feedback Friday 🙌 Share kudos based on company values for all to see and celebrate 🎁 Give rewards people love - gift cards, donations, custom company rewards, etc. 🥳 Celebrate birthdays and work anniversaries automatically 📋 Send pulse, eNPS, and employee surveys with rewards to 10x your response rate 📊 Get culture insights with advanced analytics reports 🏆 Gather feedback with real-time and continuous feedback surveys ✅ Free Plan ✅ Free 14-Day Trial ✅ No Credit Card Required Get started for free, or schedule a demo today! ☎️

## What is Matter used for?

[Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)

Overall rating

Based on 378 user reviews

Reviews sentiment

Positive

96%

Neutral

3%

Negative

1%

Starting price

$1

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Matter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://matterapp.com&name=Matter)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Matter

4.6 (378)

VS.

[4.8 (2,157)](https://www.capterra.com/p/125670/Workhuman/reviews/)

Starting Price

$1

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (378)

Ease Of Use

4.8 (2,906)

Value For Money

4.5 (269)

Value For Money

4.5 (2,601)

Customer Service

4.5 (279)

Customer Service

4.7 (2,646)

## Matter alternatives

[4.9 (3,426)](https://www.capterra.com/p/186209/Guusto/reviews/)

Starting price

$4.80

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (4,844)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.8 (1,180)](https://www.capterra.com/p/147912/Motivosity/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/186291/Matter/alternatives/)

## Who uses Matter?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Employee Reward Programs

4.7 (157)

82.80% of 157 reviewers that rated this feature as important or highly important

It gives you a gamified approach to recognition, making participation engaging and rewarding. Reviewers indicate it motivates employees, increases engagement, and is easy to implement, though some mention limited budgets or lack of use in certain teams.

Peer-to-Peer Recognition

4.7 (154)

86.36% of 154 reviewers that rated this feature as important or highly important

With this capability, you can easily acknowledge colleagues, fostering a culture of appreciation and stronger team connections. Users think it helps remote teams bond, increases visibility, and motivates staff, though some feel it can become a popularity contest.

Manager-to-Employee Recognition

4.7 (136)

83.82% of 136 reviewers that rated this feature as important or highly important

Matter offers a straightforward way for managers to recognize team members, boosting morale and making employees feel valued. Reviewers appreciate how it enables timely, visible feedback, though some note that lack of recognition can impact those overlooked.

Rewards Catalog

4.5 (122)

77.05% of 122 reviewers that rated this feature as important or highly important

Matter provides a broad selection of reward options, which motivates participation and allows you to choose what suits you best. Some reviewers find the variety appealing, but others wish for more regional or specific choices.

Mobile Access

4.4 (69)

63.77% of 69 reviewers that rated this feature as important or highly important

You can conveniently give and receive recognition from anywhere using your phone. Reviewers appreciate the flexibility and ease of mobile access, especially for remote work, though some report occasional slowness or technical issues.

Surveys & Feedback

4.6 (87)

52.87% of 87 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Matter 58 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Compare key metrics for the business against prominent players in the industry

Communicate using direct chat or messages within the system

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times

Add customized logos and colors to align with company branding

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Digital greeting cards that are sent electronically, usually via email

Reminders sent via email

Electronic storage of staff/employee contact information and job status in a centralized repository

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

It gives you a gamified approach to recognition, making participation engaging and rewarding. Reviewers indicate it motivates employees, increases engagement, and is easy to implement, though some mention limited budgets or lack of use in certain teams.

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Games or game-like elements to track progress and reward accomplishments

Allows employees to set and manage work or career related goals

Establish measurable goals and objectives and track their progress over a specific period of time

Matter offers a straightforward way for managers to recognize team members, boosting morale and making employees feel valued. Reviewers appreciate how it enables timely, visible feedback, though some note that lack of recognition can impact those overlooked.

You can conveniently give and receive recognition from anywhere using your phone. Reviewers appreciate the flexibility and ease of mobile access, especially for remote work, though some report occasional slowness or technical issues.

Identify, track, and respond to negative feedback

Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award

With this capability, you can easily acknowledge colleagues, fostering a culture of appreciation and stronger team connections. Users think it helps remote teams bond, increases visibility, and motivates staff, though some feel it can become a popularity contest.

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create, fill out, and send performance reviews to individual employees

Reporting on how each user, task or process has advanced since its initiation

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal

Ratings/Reviews

Receive data and information in real time

Active reporting of data and metrics

Track accrued recognition and rewards at an individual employee level

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Matter provides a broad selection of reward options, which motivates participation and allows you to choose what suits you best. Some reviewers find the variety appealing, but others wish for more regional or specific choices.

Point or incentive based programs loyalty programs designed to increase customer engagement

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

Features

4.5 (378)

4.5

Based on 378 reviews

## Pricing

Value for money

4.5 (269)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/186291/Matter/pricing/)

Free Forever

$0.00

It includes:

-   Unlimited users
-   Feedback Friday - customizable & automatic recognition notifications
-   5 kudos sent per channel per week
-   9 default kudos templates
-   Custom kudos (e.g., company values)
-   30 days of analytics history

Basic (Recognition)

$1.00

Per User,Per Month

It includes:

-   Unlimited kudos recognition
-   Feedback Friday - customizable & automatic recognition notifications
-   9 default kudos templates
-   Custom kudos (e.g., company values)
-   30 days of analytics history
-   Slack / Microsoft Teams integration
-   Email and live chat support
-   Single sign-on (SSO) support

Pro (Rewards + Celebrations)

$3.00

Per User,Per Month

It includes:

-   Gift cards rewards (100+ countries)
-   Custom company-branded rewards
-   Advanced rewards settings & reporting
-   Automatic birthday and work anniversary celebration messages
-   Unlimited analytics history and advanced report export
-   Peer-to-peer private feedback
-   Recurring feedback surveys on skills
-   Live team trainings and custom videos

Pro + Surveys (Everything)

$5.00

Per User,Per Month

It includes:

-   Surveys fully automated in Slack/Teams
-   eNPS capability and analytics history
-   Receive weekly insights & notifications
-   Offer rewards for survey completions
-   Advanced reporting and insights
-   Customizable questions and categories
-   30+ science-backed survey templates (e.g., eNPS, onboarding, exit surveys)
-   Advanced survey delivery, frequency, closing, and smart reminders

Value for money

4.5 (269)

4.5

Based on 269 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Rippling](https://www.capterra.com/p/172127/Rippling/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paycom](https://www.capterra.com/p/130949/Paycom/)[

UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (279)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (279)

4.5

Based on 279 reviews

## User reviews

Overall rating

4.6

Based on 378 reviews

Filter by rating

5(260)

4(103)

3(10)

2(2)

1(3)

Mentioned topic

Sorted by most recent

CD

Charmaine D.

IT Consultant I

Information Technology and Services

### "Makes work engaging and fun"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2025

Matter will make your work environment engaging and fun. This is the perfect tool for building bonds inside a remotely set-up company!

Pros

Matter makes recognition among peers easier and fun

Cons

Actually, none. I don't see any negative about this tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EN

Eleonora N.

COS

Computer Software

### "Great recognition tool, especially for globally distributed teams!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 11, 2025

Matter has helped shed some limelight on ALL of our rock stars and it has even generated more participation than we had previously,

Pros

There are so many great things, from the ease of giving kudos or feedback within Slack, to the intuitive admin platform, and all of the available analytical tools! The various currency/region options are also a huge plus!

Cons

It would be cool if when someone give kudos in a channel, if other members can add recognition coins to the original slack post. For example: Taylor gave Justin 10 coins, Eleonora clicked on "Contribute" to join in and gave Justin an additional 5 coins.

Alternatives considered

[Bonusly](https://www.capterra.com/p/167338/Bonusly/)

Reasons for choosing Matter

Slack integration, ease of use, pricing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

April D W.

administration

Retail

### "There is a first time for Everything...."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2025

this was one of the first recognition software companies i used. ive no complaints, easy to set up easy to use. They offer top notch customer service, and treat you like real people should. Matter integrates well with all my other software and sites and apps i work with daily and can access from my phone, laptop, desktop or tablet making it a given. i did switch companies, after finding several offering same service for free, but Matter as i said was one of my first, and no complaints.

Pros

easy to use in recognizing peers, rewarding hard work, and cheap enough to afford. offers multiple features not found on other software platforms, very welcoming landing page, and customer support staff is always there for any issue big or small

Cons

you have to have a good bit of staff participate to see to be more effective. it does cost by the person when signing up for Matter, but isnt expensive unless you dont watch what your doing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

Gwen A.

Director of Growth Creative

Apparel & Fashion

### "Direct or Growth Creative"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

It has been great to easily give and receive feedback to teammates and getting gift cards as a reward is an awesome perk!

Pros

it is easy to give kudos to team members and fun to see what others are proud of doing

Cons

There are no cons, I think the program is a great value add for our company

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FJ

Faith J.

Executive Assistant

Construction

### "All pros, no cons!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

Pros

I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too.

Cons

I don't think I really have any cons. I can't think of anything negative to say!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Asa J.

Sales

Construction

### "Aaron overhead doors review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

I would say overall experience really good. Definitely enjoying it.

Pros

Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company.

Cons

Not a lot of downsides the website and everything is pretty easy to use and friendly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BS

Bella S.

Advertising Sales Coord.

Entertainment

### "Absolutely amazing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

January 14, 2025

Our company has been using this feature for 2 yrs I think. It's been really great.

Pros

I like that you can share your team's wins.

Cons

There's nothing that I don't like about Matter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NJ

Nick J.

Program Ops Specialist

Telecommunications

### "Pls add emojis"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

4/10

January 14, 2025

Great experience overall, the coins really add up quickly

Pros

The ability to give feedback with a twist

Cons

The inability to add emojis within your kudos

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RA

rose a.

Customer Experience Specialist

Automotive

### "Matter - matters"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 14, 2025

Pros

It is a fun way to celebrate your team when they do something amazing

Cons

i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Kevin S.

President

Marketing and Advertising

### "Matter Is A Fantastic Reward System Used EVERYDAY by Our Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

As a remote company, Matter has given the next level of "Thank Yous" for our teams to consistently give to each other and leadership to reward those that are going above and beyond.

Pros

Super easy to implement, very intuitive. Our teams are giving each other a steady stream of rewards people can turn in for things they actually want!

Cons

Pulse Surveys -- would like to be able to respond to them (anonymously)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/186291/Matter/reviews/)

Popular comparisons

[Achievers vs Matter](https://www.capterra.com/compare/129232-186291/Employee-Success-Platform-vs-Matter)[Vantage Circle vs Matter](https://www.capterra.com/compare/167264-186291/Vantage-Circle-vs-Matter)[Workhuman vs Matter](https://www.capterra.com/compare/125670-186291/Workhuman-vs-Matter)[Guusto vs Matter](https://www.capterra.com/compare/186209-186291/Guusto-vs-Matter)[Awardco vs Matter](https://www.capterra.com/compare/140428-186291/Awardco-Employee-Performance-vs-Matter)[Bucketlist vs Matter](https://www.capterra.com/compare/170710-186291/Bucketlist-vs-Matter)[Connecteam vs Matter](https://www.capterra.com/compare/153140-186291/Connecteam-vs-Matter)[Motivosity vs Matter](https://www.capterra.com/compare/147912-186291/Motivosity-vs-Matter)

[Kudos vs Matter](https://www.capterra.com/compare/140423-186291/Kudos-vs-Matter)[Bonusly vs Matter](https://www.capterra.com/compare/167338-186291/Bonusly-vs-Matter)[WorkTango vs Matter](https://www.capterra.com/compare/156177-186291/WorkTango-vs-Matter)[Lattice vs Matter](https://www.capterra.com/compare/151676-186291/Lattice-vs-Matter)[Quantum Workplace vs Matter](https://www.capterra.com/compare/150237-186291/Recognition-vs-Matter)[Teamflect vs Matter](https://www.capterra.com/compare/186291-234380/Matter-vs-Teamflect)[PerformYard vs Matter](https://www.capterra.com/compare/155747-186291/PerformYard-Talent-vs-Matter) 

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