# Matter Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Matter Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more. Source: https://www.capterra.com/p/186291/Matter --- # Matter Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Matter ## What is Matter? Employee Recognition, Rewards, and Surveys all in Slack or Microsoft Teams! 💜 How Matter helps: 🎉 Encourage peer-to-peer recognition with Feedback Friday 🙌 Share kudos based on company values for all to see and celebrate 🎁 Give rewards people love - gift cards, donations, custom company rewards, etc. 🥳 Celebrate birthdays and work anniversaries automatically 📋 Send pulse, eNPS, and employee surveys with rewards to 10x your response rate 📊 Get culture insights with advanced analytics reports 🏆 Gather feedback with real-time and continuous feedback surveys ✅ Free Plan ✅ Free 14-Day Trial ✅ No Credit Card Required Get started for free, or schedule a demo today! ☎️ ## What is Matter used for? [Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 379 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 2% Starting price $1 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Employee Recognition / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://matterapp.com&name=Matter) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matter 4.6 (379) VS. [4.9 (3,745)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $1 Per User, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (379) Ease Of Use 4.9 (2,909) Value For Money 4.5 (270) Value For Money 4.9 (2,604) Customer Service 4.5 (279) Customer Service 4.9 (2,649) ## Matter alternatives [4.8 (2,161)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (4,851)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (1,182)](https://www.capterra.com/p/147912/Motivosity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) ## FAQs about Matter Overview ### What problems does Matter solve? Matter helps teams solve inconsistent employee recognition, low morale in remote work, and feedback that gets lost in chats or never happens. It centralizes public and private kudos, reminders, rewards, and Slack-based feedback workflows. HR teams, managers, and distributed teams benefit most from stronger visibility, appreciation, and participation. Answer based on 163 reviews Overview ### Which roles and teams benefit most from Matter? Matter is most used by founders, CEOs, and directors who need visibility into team progress and accountability. Operations, logistics, and program managers rely on it to coordinate workflows and keep projects moving. Product, customer success, and executive support teams use it to organize tasks, streamline collaboration, and improve follow-through. Answer based on 379 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Matter built for? Matter is built mainly for small businesses using Slack or Microsoft Teams, with 77% of reviewers from small companies and Information Technology and Services leading at 10%. It also appears in Computer Software and Marketing and Advertising at 7% each, with some midsize and enterprise use, especially for employee recognition. Answer based on 379 reviews Features and Usability ### What are the key features of Matter? Matter includes core feedback and recognition features such as 360 Degree Feedback, pulse surveys, anonymous feedback, and peer-to-peer recognition with kudos and reward points. Differentiators include Slack and Microsoft Teams integrations, customizable dashboards and reports, reminders and notifications, and rewards catalogs that support employee engagement and performance reviews. Answer based on 109 reviews Pricing ### How much does it cost and what fees or limitations are included? Matter offers a free version after its free trial, with paid plans starting at $1/user/month annually. Basic costs $1–$2, Pro $3–$4, and Pro + Surveys $5–$7 per user/month. Reviewers call it cost-effective for small teams, though some say pricing feels high and reward costs can add up. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Matter integrate with? Matter integrates with Slack and Microsoft Teams for communication, plus HR and payroll systems including BambooHR, Workday Workforce Management, Rippling, Gusto, and UKG Pro. Official catalog data indicates more than 20 integrations overall, with reviewer feedback most often confirming Slack and, to a lesser extent, Microsoft Teams. Answer based on 83 reviews Getting Started and Support ### What training and onboarding options does Matter offer? Matter provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does Matter offer? Matter provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the support experience as easy to reach and helpful, with staff available for issues large or small. Some also want more customer service during onboarding and feature adoption. Answer based on 4 reviews Feedback ### How good is Matter for employee feedback and peer recognition? Matter makes peer feedback and recognition easy through simple prompts, structured forms, and Slack-based sharing. Many HR teams, managers, and remote employees like how it encourages honest input and regular appreciation, though some users want deeper constructive feedback, more customization, broader integrations, and fewer privacy or access limitations. Answer based on 109 reviews ## Who uses Matter? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 128 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 128 reviews Administrative 26% Administrative 26% Customer Services & Support 11% Sales & Business Development 9% Marketing 8% Others 45% Top industries Based on 128 reviews Information Technology and Services 22% Apparel & Fashion 22% Computer Software 20% Automotive 19% Other 17% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Reward Programs 4.7 (158) 82.91% of 158 reviewers that rated this feature as important or highly important It gives you a gamified approach to employee engagement, letting you earn rewards for recognition. Some reviewers find this motivates participation and makes acknowledgment more meaningful, while others mention issues with budget limits or not using the program. Peer-to-Peer Recognition 4.7 (155) 86.45% of 155 reviewers that rated this feature as important or highly important Matter offers a way for coworkers to publicly or privately recognize each other, fostering a positive culture. Reviewers indicate this helps remote teams bond, boosts morale, and makes recognition frequent and easy, though some mention it can feel like a popularity contest. Manager-to-Employee Recognition 4.7 (137) 83.94% of 137 reviewers that rated this feature as important or highly important With this capability, you can easily send digital recognition to your team, boosting morale and making employees feel valued. Reviewers appreciate how it motivates staff, increases visibility, and allows managers to recognize achievements even with busy schedules. Rewards Catalog 4.5 (122) 77.05% of 122 reviewers that rated this feature as important or highly important You get access to a broad selection of reward options, including regional and international choices. Reviewers appreciate the variety and flexibility, saying it motivates participation, though some wish for more regional options or note that points can feel more valuable than the rewards. Mobile Access 4.4 (69) 63.77% of 69 reviewers that rated this feature as important or highly important It helps you give recognition on the go, making it convenient to share kudos from your phone anytime. Users think mobile access is easy and useful, especially for remote work, though some report occasional slowness or errors compared to desktop. Surveys & Feedback 4.6 (87) 52.87% of 87 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Matter 58 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Communicate using direct chat or messages within the system Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Digital greeting cards that are sent electronically, usually via email Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance It gives you a gamified approach to employee engagement, letting you earn rewards for recognition. Some reviewers find this motivates participation and makes acknowledgment more meaningful, while others mention issues with budget limits or not using the program. Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time With this capability, you can easily send digital recognition to your team, boosting morale and making employees feel valued. Reviewers appreciate how it motivates staff, increases visibility, and allows managers to recognize achievements even with busy schedules. It helps you give recognition on the go, making it convenient to share kudos from your phone anytime. Users think mobile access is easy and useful, especially for remote work, though some report occasional slowness or errors compared to desktop. Identify, track, and respond to negative feedback Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award Matter offers a way for coworkers to publicly or privately recognize each other, fostering a positive culture. Reviewers indicate this helps remote teams bond, boosts morale, and makes recognition frequent and easy, though some mention it can feel like a popularity contest. Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Receive data and information in real time Active reporting of data and metrics Track accrued recognition and rewards at an individual employee level Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data You get access to a broad selection of reward options, including regional and international choices. Reviewers appreciate the variety and flexibility, saying it motivates participation, though some wish for more regional options or note that points can feel more valuable than the rewards. Point or incentive based programs loyalty programs designed to increase customer engagement Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.5 (379) 4.5 Based on 379 reviews ## Pricing Value for money 4.5 (270) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/186291/Matter/pricing/) Free Forever $0.00 It includes: - Unlimited users - Feedback Friday - customizable & automatic recognition notifications - 5 kudos sent per channel per week - 9 default kudos templates - Custom kudos (e.g., company values) - 30 days of analytics history Basic (Recognition) $1.00 Per User,Per Month It includes: - Unlimited kudos recognition - Feedback Friday - customizable & automatic recognition notifications - 9 default kudos templates - Custom kudos (e.g., company values) - 30 days of analytics history - Slack / Microsoft Teams integration - Email and live chat support - Single sign-on (SSO) support Pro (Rewards + Celebrations) $3.00 Per User,Per Month It includes: - Gift cards rewards (100+ countries) - Custom company-branded rewards - Advanced rewards settings & reporting - Automatic birthday and work anniversary celebration messages - Unlimited analytics history and advanced report export - Peer-to-peer private feedback - Recurring feedback surveys on skills - Live team trainings and custom videos Pro + Surveys (Everything) $5.00 Per User,Per Month It includes: - Surveys fully automated in Slack/Teams - eNPS capability and analytics history - Receive weekly insights & notifications - Offer rewards for survey completions - Advanced reporting and insights - Customizable questions and categories - 30+ science-backed survey templates (e.g., eNPS, onboarding, exit surveys) - Advanced survey delivery, frequency, closing, and smart reminders Value for money 4.5 (270) 4.5 Based on 270 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (279) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (279) 4.5 Based on 279 reviews ## User reviews Overall rating 4.6 Based on 379 reviews Filter by rating 5(260) 4(103) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent DH David H. Centralized Services Information Technology and Services ### "Not optimized for privacy focused users. Not compatible with browser. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 6, 2026 I was extremely disappointed with the product. Not being able to ever use it, forced to use a "teams app" which I despise teams apps. No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it. I was happy when our company decided to move to a different product so I could finally participate with my coworkers. We shouldn't have to choose between privacy and sharing feedback/gratitude with our peers. You should remove your tracking capabilities and make it a GOOD "USER" experience. Pros I was never able to use it. It doesn't support browser or privacy sensitive users. I am therefore unable to provide an accurate level of feedback because I could never try it. Cons No browser support. I was never able to use the product while my co-workers did. It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers. I refuse to sacrifice my rights to privacy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Charmaine D. IT Consultant I Information Technology and Services ### "Makes work engaging and fun" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2025 Matter will make your work environment engaging and fun. This is the perfect tool for building bonds inside a remotely set-up company! Pros Matter makes recognition among peers easier and fun Cons Actually, none. I don't see any negative about this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EN Eleonora N. COS Computer Software ### "Great recognition tool, especially for globally distributed teams!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2025 Matter has helped shed some limelight on ALL of our rock stars and it has even generated more participation than we had previously, Pros There are so many great things, from the ease of giving kudos or feedback within Slack, to the intuitive admin platform, and all of the available analytical tools! The various currency/region options are also a huge plus! Cons It would be cool if when someone give kudos in a channel, if other members can add recognition coins to the original slack post. For example: Taylor gave Justin 10 coins, Eleonora clicked on "Contribute" to join in and gave Justin an additional 5 coins. Alternatives considered [Bonusly](https://www.capterra.com/p/167338/Bonusly/) Reasons for choosing Matter Slack integration, ease of use, pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD April D W. administration Retail ### "There is a first time for Everything...." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2025 this was one of the first recognition software companies i used. ive no complaints, easy to set up easy to use. They offer top notch customer service, and treat you like real people should. Matter integrates well with all my other software and sites and apps i work with daily and can access from my phone, laptop, desktop or tablet making it a given. i did switch companies, after finding several offering same service for free, but Matter as i said was one of my first, and no complaints. Pros easy to use in recognizing peers, rewarding hard work, and cheap enough to afford. offers multiple features not found on other software platforms, very welcoming landing page, and customer support staff is always there for any issue big or small Cons you have to have a good bit of staff participate to see to be more effective. it does cost by the person when signing up for Matter, but isnt expensive unless you dont watch what your doing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GA Gwen A. Director of Growth Creative Apparel & Fashion ### "Direct or Growth Creative" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 It has been great to easily give and receive feedback to teammates and getting gift cards as a reward is an awesome perk! Pros it is easy to give kudos to team members and fun to see what others are proud of doing Cons There are no cons, I think the program is a great value add for our company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FJ Faith J. Executive Assistant Construction ### "All pros, no cons!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Pros I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too. Cons I don't think I really have any cons. I can't think of anything negative to say! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Asa J. Sales Construction ### "Aaron overhead doors review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 I would say overall experience really good. Definitely enjoying it. Pros Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company. Cons Not a lot of downsides the website and everything is pretty easy to use and friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bella S. Advertising Sales Coord. Entertainment ### "Absolutely amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 14, 2025 Our company has been using this feature for 2 yrs I think. It's been really great. Pros I like that you can share your team's wins. Cons There's nothing that I don't like about Matter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NJ Nick J. Program Ops Specialist Telecommunications ### "Pls add emojis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 January 14, 2025 Great experience overall, the coins really add up quickly Pros The ability to give feedback with a twist Cons The inability to add emojis within your kudos Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA rose A. Customer Experience Specialist Automotive ### "Matter - matters" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2025 Pros It is a fun way to celebrate your team when they do something amazing Cons i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186291/Matter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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