---
title: "Matter Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Matter Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more."
source_url: "https://www.capterra.com/p/186291/Matter/"
page_type: "product"
language: "en"
---

# 

 Matter Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Matter

## What is Matter?

Employee Recognition, Rewards, and Surveys all in Slack or Microsoft Teams! 💜 How Matter helps: 🎉 Encourage peer-to-peer recognition with Feedback Friday 🙌 Share kudos based on company values for all to see and celebrate 🎁 Give rewards people love - gift cards, donations, custom company rewards, etc. 🥳 Celebrate birthdays and work anniversaries automatically 📋 Send pulse, eNPS, and employee surveys with rewards to 10x your response rate 📊 Get culture insights with advanced analytics reports 🏆 Gather feedback with real-time and continuous feedback surveys ✅ Free Plan ✅ Free 14-Day Trial ✅ No Credit Card Required Get started for free, or schedule a demo today! ☎️

## What is Matter used for?

[Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 379 user reviews

Reviews sentiment

Positive

96%

Neutral

3%

Negative

2%

Starting price

$1

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Employee Recognition / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Matter?[Manage this product listing](https://www.g2.com/products/matter-app/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Matter

4.6 (379)

VS.

[4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/)

Starting Price

$1

Per User, Per Month

Starting Price

$4.8

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (379)

Ease Of Use

4.9 (2,911)

Value For Money

4.5 (270)

Value For Money

4.9 (2,606)

Customer Service

4.5 (279)

Customer Service

4.9 (2,651)

## Matter alternatives

Highest Rated

[4.9 (4,858)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.9 (741)](https://www.capterra.com/p/170710/Bucketlist/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.6 (5,314)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/186291/Matter/alternatives/)

## FAQs about Matter

Overview

### What problems does Matter solve?

Matter solves inconsistent employee recognition, weak feedback habits, and low visibility into everyday contributions by making peer shoutouts, rewards, and feedback easy inside Slack or Teams. Remote teams, managers, HR leaders, and cross-functional departments use it to replace forgotten praise, disconnected culture-building, and manual celebration of milestones and wins.

Answer based on 163 reviews

Overview

### Which roles and teams benefit most from Matter?

Matter is most used by founders, CEOs, and directors who need visibility into goals, team recognition, and organizational engagement. Product, program, and project managers use it to align cross-functional work, while operations, logistics, executive support, and customer-facing teams streamline coordination, feedback, and day-to-day communication.

Answer based on 379 reviews

Overview

### What company size and industries is Matter built for?

Matter is built primarily for small businesses, which make up 77% of reviewers, with the strongest presence in Information Technology and Services at 10%. It also serves midsize businesses at 13% and enterprises at 10%, with additional adoption in Computer Software and Marketing and Advertising, often for employee recognition.

Answer based on 379 reviews

Features and Usability

### What are the key features of Matter?

Matter includes core employee recognition and feedback features such as peer-to-peer recognition, kudos, 360 degree feedback, pulse surveys, and rewards points with a rewards catalog. Differentiating features include Slack and Microsoft Teams integrations, customizable dashboards, analytics and reporting, anonymous feedback, and automated reminders for regular participation.

Answer based on 109 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Matter offers a Free Forever plan, then paid tiers from $1/user/month annually: Basic, Pro at 3/user/month, and Pro + Surveys at 5/user/month. A free trial is available. Reviewers call it cost-effective and flexible, though some find it pricey, note reward costs can add up, and say free-version reminders feel limited.

Answer based on 21 reviews

Integrations

### Which third-party tools and platforms does Matter integrate with?

Matter integrates with 10 third-party tools, led by Slack and Microsoft Teams in reviewer feedback. Official integrations also include BambooHR, Gusto, Justworks, Rippling, Workday Workforce Management, and UKG Pro. The mix centers on communication tools and HR platforms for recognition, feedback, and employee data workflows.

Answer based on 83 reviews

Getting Started and Support

### What training and onboarding options does Matter offer?

Matter provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does Matter offer?

Matter provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewers describe the support as responsive and helpful, with staff available for issues big or small, though some want more service during onboarding to make better use of features.

Answer based on 4 reviews

Feedback

### How well does Matter handle employee feedback?

Matter makes peer feedback easy to give, request, and review, especially for teams already working in Slack. Many managers, individual contributors, and early-career employees like the simple prompts and skill-based feedback forms, though some teams want deeper constructive feedback, more customization, broader integrations, and stronger privacy and browser support.

Answer based on 109 reviews

## Who uses Matter?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 20,194 Employee Recognition reviews

Capterra data shows that buyers of employee recognition software rank the following features as their top priorities:

-   **Employee Reward Programs** (**37%** of reviewers rated this feature as critical)
-   **Rewards Catalog** (**29%**)
-   **Manager-to-Employee Recognition** (**31%**)

Matter supports all three features that reviewers rate most important: **Employee Reward Programs**, **Rewards Catalog**, and **Manager-to-Employee Recognition**. Together, these capabilities help businesses create structured recognition initiatives, give employees meaningful reward choices, and encourage consistent appreciation from managers, allowing teams to build morale, reinforce positive performance, and improve retention.

Employee Reward Programs

4.7 (158)

82.91% of 158 reviewers that rated this feature as important or highly important

It gives you a gamified, measurable way to reward employees for their contributions, increasing engagement and motivation. Users think the rewards and recognition drive participation, though some mention inconsistent reward dates and limited budgets.

Rewards Catalog

4.5 (122)

77.05% of 122 reviewers that rated this feature as important or highly important

Matter provides a broad selection of reward options, allowing you to redeem points for items or donations. Reviewers appreciate the variety and regional availability, but some say they wish for more local or diverse choices in the catalog.

Peer-to-Peer Recognition

4.7 (155)

86.45% of 155 reviewers that rated this feature as important or highly important

With this capability, you can publicly or privately recognize colleagues, fostering a supportive and connected workplace. Reviewers appreciate how it encourages team bonding, increases visibility of good work, and helps remote teams feel more engaged.

eCards

4.5 (75)

80.00% of 75 reviewers that rated this feature as important or highly important

Digital greeting cards that are sent electronically, usually via email

Recognition Tracking

4.6 (61)

81.97% of 61 reviewers that rated this feature as important or highly important

Track accrued recognition and rewards at an individual employee level

Manager-to-Employee Recognition

4.7 (137)

83.94% of 137 reviewers that rated this feature as important or highly important

Matter offers a simple way for managers to recognize and motivate employees, boosting morale and making staff feel valued. Some reviewers find it uplifting and easy to use, though a few mention it can feel discouraging if recognition is not evenly distributed.

Matter 61 features

### All Features
- 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager
- Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations
- API: Application programming interface that allows for integration with other systems/databases
- Benchmarking: Compare key metrics for the business against prominent players in the industry
- Chat/Messaging: Communicate using direct chat or messages within the system
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- eCards: Digital greeting cards that are sent electronically, usually via email
- Email Reminders: Reminders sent via email
- Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities
- Employee Portal: Online portal where employees can access and track their own information
- Employee Profiles: Centralized storage for employee data, records, and performance metrics
- Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance
- Employee Reward Programs: It gives you a gamified, measurable way to reward employees for their contributions, increasing engagement and motivation. Users think the rewards and recognition drive participation, though some mention inconsistent reward dates and limited budgets.
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Gamification: Games or game-like elements to track progress and reward accomplishments
- Goal Management: Allows employees to set and manage work or career related goals
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Manager-to-Employee Recognition: Matter offers a simple way for managers to recognize and motivate employees, boosting morale and making staff feel valued. Some reviewers find it uplifting and easy to use, though a few mention it can feel discouraging if recognition is not evenly distributed.
- Mobile Access: You can conveniently give recognition or feedback from anywhere using your phone. Some users say mobile access is easy and helpful for remote work, though a few report occasional slowness or errors compared to desktop use.
- Negative Feedback Management: Identify, track, and respond to negative feedback
- Nominations: Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award
- Peer-to-Peer Recognition: With this capability, you can publicly or privately recognize colleagues, fostering a supportive and connected workplace. Reviewers appreciate how it encourages team bonding, increases visibility of good work, and helps remote teams feel more engaged.
- Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Performance Review Management: Create, fill out, and send performance reviews to individual employees
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group
- Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews
- Rater Selection: Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal
- Ratings/Reviews: Ratings/Reviews
- Real-Time Data: Receive data and information in real time
- Real-Time Reporting: Active reporting of data and metrics
- Recognition Tracking: Track accrued recognition and rewards at an individual employee level
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Rewards Catalog: Matter provides a broad selection of reward options, allowing you to redeem points for items or donations. Reviewers appreciate the variety and regional availability, but some say they wish for more local or diverse choices in the catalog.
- Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Social Recognition: Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Training Management: Track employee/learner's progression through training programs
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data

---

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Features

4.5 (379)

4.5

Based on 379 reviews

## Pricing

Value for money

4.5 (270)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/186291/Matter/pricing/)

Free Forever

$0.00

It includes:

-   Unlimited users
-   Feedback Friday - customizable & automatic recognition notifications
-   5 kudos sent per channel per week
-   9 default kudos templates
-   Custom kudos (e.g., company values)
-   30 days of analytics history

Basic (Recognition)

$1.00

Per User,Per Month

It includes:

-   Unlimited kudos recognition
-   Feedback Friday - customizable & automatic recognition notifications
-   9 default kudos templates
-   Custom kudos (e.g., company values)
-   30 days of analytics history
-   Slack / Microsoft Teams integration
-   Email and live chat support
-   Single sign-on (SSO) support

Pro (Rewards + Celebrations)

$3.00

Per User,Per Month

It includes:

-   Gift cards rewards (100+ countries)
-   Custom company-branded rewards
-   Advanced rewards settings & reporting
-   Automatic birthday and work anniversary celebration messages
-   Unlimited analytics history and advanced report export
-   Peer-to-peer private feedback
-   Recurring feedback surveys on skills
-   Live team trainings and custom videos

Pro + Surveys (Everything)

$5.00

Per User,Per Month

It includes:

-   Surveys fully automated in Slack/Teams
-   eNPS capability and analytics history
-   Receive weekly insights & notifications
-   Offer rewards for survey completions
-   Advanced reporting and insights
-   Customizable questions and categories
-   30+ science-backed survey templates (e.g., eNPS, onboarding, exit surveys)
-   Advanced survey delivery, frequency, closing, and smart reminders

Value for money

4.5 (270)

4.5

Based on 270 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Rippling](https://www.capterra.com/p/172127/Rippling/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paycom](https://www.capterra.com/p/130949/Paycom/)[

UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (279)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (279)

4.5

Based on 279 reviews

## User reviews

Overall rating

4.6

Based on 379 reviews

Filter by rating

5(260)

4(103)

3(10)

2(2)

1(4)

Mentioned topic

Sorted by most recent

DH

David H.

Centralized Services

Information Technology and Services

### "Not optimized for privacy focused users. Not compatible with browser. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

May 6, 2026

I was extremely disappointed with the product. Not being able to ever use it, forced to use a "teams app" which I despise teams apps. No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it. I was happy when our company decided to move to a different product so I could finally participate with my coworkers. We shouldn't have to choose between privacy and sharing feedback/gratitude with our peers. You should remove your tracking capabilities and make it a GOOD "USER" experience.

Pros

I was never able to use it. It doesn't support browser or privacy sensitive users. I am therefore unable to provide an accurate level of feedback because I could never try it.

Cons

No browser support. I was never able to use the product while my co-workers did. It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers. I refuse to sacrifice my rights to privacy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CD

Charmaine D.

IT Consultant I

Information Technology and Services

### "Makes work engaging and fun"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2025

Matter will make your work environment engaging and fun. This is the perfect tool for building bonds inside a remotely set-up company!

Pros

Matter makes recognition among peers easier and fun

Cons

Actually, none. I don't see any negative about this tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EN

Eleonora N.

COS

Computer Software

### "Great recognition tool, especially for globally distributed teams!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 11, 2025

Matter has helped shed some limelight on ALL of our rock stars and it has even generated more participation than we had previously,

Pros

There are so many great things, from the ease of giving kudos or feedback within Slack, to the intuitive admin platform, and all of the available analytical tools! The various currency/region options are also a huge plus!

Cons

It would be cool if when someone give kudos in a channel, if other members can add recognition coins to the original slack post. For example: Taylor gave Justin 10 coins, Eleonora clicked on "Contribute" to join in and gave Justin an additional 5 coins.

Alternatives considered

[Bonusly](https://www.capterra.com/p/167338/Bonusly/)

Reasons for choosing Matter

Slack integration, ease of use, pricing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

April D W.

administration

Retail

### "There is a first time for Everything...."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2025

this was one of the first recognition software companies i used. ive no complaints, easy to set up easy to use. They offer top notch customer service, and treat you like real people should. Matter integrates well with all my other software and sites and apps i work with daily and can access from my phone, laptop, desktop or tablet making it a given. i did switch companies, after finding several offering same service for free, but Matter as i said was one of my first, and no complaints.

Pros

easy to use in recognizing peers, rewarding hard work, and cheap enough to afford. offers multiple features not found on other software platforms, very welcoming landing page, and customer support staff is always there for any issue big or small

Cons

you have to have a good bit of staff participate to see to be more effective. it does cost by the person when signing up for Matter, but isnt expensive unless you dont watch what your doing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

Gwen A.

Director of Growth Creative

Apparel & Fashion

### "Direct or Growth Creative"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

It has been great to easily give and receive feedback to teammates and getting gift cards as a reward is an awesome perk!

Pros

it is easy to give kudos to team members and fun to see what others are proud of doing

Cons

There are no cons, I think the program is a great value add for our company

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FJ

Faith J.

Executive Assistant

Construction

### "All pros, no cons!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

Pros

I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too.

Cons

I don't think I really have any cons. I can't think of anything negative to say!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Asa J.

Sales

Construction

### "Aaron overhead doors review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2025

I would say overall experience really good. Definitely enjoying it.

Pros

Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company.

Cons

Not a lot of downsides the website and everything is pretty easy to use and friendly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BS

Bella S.

Advertising Sales Coord.

Entertainment

### "Absolutely amazing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

January 14, 2025

Our company has been using this feature for 2 yrs I think. It's been really great.

Pros

I like that you can share your team's wins.

Cons

There's nothing that I don't like about Matter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NJ

Nick J.

Program Ops Specialist

Telecommunications

### "Pls add emojis"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

4/10

January 14, 2025

Great experience overall, the coins really add up quickly

Pros

The ability to give feedback with a twist

Cons

The inability to add emojis within your kudos

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RA

rose A.

Customer Experience Specialist

Automotive

### "Matter - matters"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 14, 2025

Pros

It is a fun way to celebrate your team when they do something amazing

Cons

i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/186291/Matter/reviews/)

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