--- title: "Matter Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matter Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more." source_url: "https://www.capterra.com/p/186291/Matter/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Matter Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Matter ## What is Matter? Employee Recognition, Rewards, and Surveys all in Slack or Microsoft Teams! 💜 How Matter helps: 🎉 Encourage peer-to-peer recognition with Feedback Friday 🙌 Share kudos based on company values for all to see and celebrate 🎁 Give rewards people love - gift cards, donations, custom company rewards, etc. 🥳 Celebrate birthdays and work anniversaries automatically 📋 Send pulse, eNPS, and employee surveys with rewards to 10x your response rate 📊 Get culture insights with advanced analytics reports 🏆 Gather feedback with real-time and continuous feedback surveys ✅ Free Plan ✅ Free 14-Day Trial ✅ No Credit Card Required Get started for free, or schedule a demo today! ☎️ ## What is Matter used for? [Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Productivity](https://www.capterra.com/productivity-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 379 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 2% Starting price $1 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Employee Recognition / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matter?[Manage this product listing](https://www.g2.com/products/matter-app/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matter 4.6 (379) VS. [4.9 (4,860)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting Price $1 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (379) Ease Of Use 4.9 (5,124) Value For Money 4.5 (270) Value For Money 4.8 (4,520) Customer Service 4.5 (279) Customer Service 4.8 (4,578) ## Matter alternatives [4.9 (3,857)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting price $4.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (741)](https://www.capterra.com/p/170710/Bucketlist/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) ## FAQs about Matter Overview ### What problems does Matter solve? Matter solves inconsistent peer recognition, forgotten feedback, and weak connection across remote or distributed teams by enabling public or private kudos, recurring feedback prompts, and reward points within Slack or Microsoft Teams. Managers, HR teams, and cross-functional employees benefit from making contributions visible, gathering skill-focused feedback, and supporting performance-review discussions. Answer based on 251 reviews Overview ### Which roles and teams benefit most from Matter? Matter is most used by founders, executives, and operations leaders who coordinate priorities, team feedback, and organizational follow-through. Product, program, and project managers use it to track initiatives and align contributors, while logistics coordinators, executive assistants, and customer-facing teams manage handoffs, schedules, and cross-functional communication. Answer based on 379 reviews Overview ### What company size and industries is Matter built for? Matter is employee recognition, rewards, and surveys software for small businesses (77%), especially Information Technology and Services (10%). It also serves Computer Software and Marketing and Advertising organizations, each representing 7% of reviewers, with midsize businesses at 13% and enterprises at 10%. Its most common use case is employee recognition. Answer based on 379 reviews Features and Usability ### What are the key features of Matter? Matter includes peer-to-peer and manager-to-employee recognition, with shout-outs, eCards, and recognition tracking for acknowledging colleagues. Its employee reward programs use rewards points and a rewards catalog for redemptions, including milestone and birthday rewards. Mobile access supports recognition from remote or on-the-go work, while surveys and feedback capture employee sentiment. Answer based on 81 reviews Pricing ### How much does it cost and what fees or limitations are included? Matter offers a Free Forever plan, with paid plans starting at $1/user/month when billed annually. Basic costs $2 monthly, Pro costs $3 annually or $4 monthly, and Pro + Surveys costs $5 annually or $7 monthly. A free trial is available. Reviewers note reward costs can mount up and participation affects value. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Matter integrate with? Matter integrates with 19 third-party tools, including reviewer-confirmed Slack and Microsoft Teams for recognition, feedback, notifications, and approvals. Its HR and payroll integrations include ADP DataCloud, BambooHR, Gusto, Workday Workforce Management, Rippling, SAP SuccessFactors HCM, UKG Pro, and Paylocity. Answer based on 83 reviews Getting Started and Support ### What training and onboarding options does Matter offer? Matter provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual, self-paced guidance for teams getting started. Answer based on 3 reviews Getting Started and Support ### What customer support options does Matter offer? Matter provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe the support experience as helpful and responsive, with staff available for issues and onboarding questions. Some note that more customer service would help them make better use of the features. Answer based on 4 reviews Feedback ### How well does Matter support peer feedback and recognition? Matter makes peer feedback and recognition easy through simple prompts, skills-based reviews, and Slack sharing. Teams value company-wide appreciation, focused 360 feedback, and clear reporting, while some users want deeper constructive-feedback guidance, greater customization, broader messaging integrations, and browser access that better addresses privacy concerns. Answer based on 109 reviews ## See trending topics mentioning Matter [Which employee engagement software works natively inside Slack or Microsoft Teams for pulse polls, feedback, and recognition?](https://www.capterra.com/employee-engagement-software/trending-topics/which-employee-engagement-software-works-natively-inside-slack-or-microsoft-teams-for/) Last updated on October 26, 2026 ### Which employee engagement software works natively inside Slack or Microsoft Teams for pulse polls, feedback, and recognition? Answered by Capterra Research Analyst Team [Free plan, per-user, or flat-rate: which employee recognition pricing model costs least for a team of 10-50 people?](https://www.capterra.com/employee-recognition-software/trending-topics/free-plan-per-user-or-flat-rate-which-employee-recognition-pricing-model-costs-least-for/) Last updated on October 22, 2026 ### Free plan, per-user, or flat-rate: which employee recognition pricing model costs least for a team of 10-50 people? Answered by Capterra Research Analyst Team ## Who uses Matter? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 20,194 Employee Recognition reviews Capterra data shows that buyers of employee recognition software rank the following features as their top priorities: - **Employee Reward Programs** (**37%** of reviewers rated this feature as critical) - **Rewards Catalog** (**29%**) - **Manager-to-Employee Recognition** (**31%**) Matter supports all three features that reviewers rate most important: **Employee Reward Programs**, **Rewards Catalog**, and **Manager-to-Employee Recognition**. Together, these capabilities help businesses create structured recognition initiatives, give employees meaningful reward choices, and encourage consistent appreciation from managers, allowing teams to build morale, reinforce positive performance, and improve retention. Employee Reward Programs 4.7 (158) 82.91% of 158 reviewers that rated this feature as important or highly important It gives you a gamified, measurable way to reward employees for their contributions, increasing engagement and motivation. Users think the rewards and recognition drive participation, though some mention inconsistent reward dates and limited budgets. Rewards Catalog 4.5 (122) 77.05% of 122 reviewers that rated this feature as important or highly important Matter provides a broad selection of reward options, allowing you to redeem points for items or donations. Reviewers appreciate the variety and regional availability, but some say they wish for more local or diverse choices in the catalog. Peer-to-Peer Recognition 4.7 (155) 86.45% of 155 reviewers that rated this feature as important or highly important With this capability, you can publicly or privately recognize colleagues, fostering a supportive and connected workplace. Reviewers appreciate how it encourages team bonding, increases visibility of good work, and helps remote teams feel more engaged. eCards 4.5 (75) 80.00% of 75 reviewers that rated this feature as important or highly important Digital greeting cards that are sent electronically, usually via email Recognition Tracking 4.6 (61) 81.97% of 61 reviewers that rated this feature as important or highly important Track accrued recognition and rewards at an individual employee level Manager-to-Employee Recognition 4.7 (137) 83.94% of 137 reviewers that rated this feature as important or highly important Matter offers a simple way for managers to recognize and motivate employees, boosting morale and making staff feel valued. Some reviewers find it uplifting and easy to use, though a few mention it can feel discouraging if recognition is not evenly distributed. Matter 54 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - eCards: Digital greeting cards that are sent electronically, usually via email - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: It gives you a gamified, measurable way to reward employees for their contributions, increasing engagement and motivation. Users think the rewards and recognition drive participation, though some mention inconsistent reward dates and limited budgets. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Manager-to-Employee Recognition: Matter offers a simple way for managers to recognize and motivate employees, boosting morale and making staff feel valued. Some reviewers find it uplifting and easy to use, though a few mention it can feel discouraging if recognition is not evenly distributed. - Mobile Access: You can conveniently give recognition or feedback from anywhere using your phone. Some users say mobile access is easy and helpful for remote work, though a few report occasional slowness or errors compared to desktop use. - Negative Feedback Management: Identify, track, and respond to negative feedback - Nominations: Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award - Peer-to-Peer Recognition: With this capability, you can publicly or privately recognize colleagues, fostering a supportive and connected workplace. Reviewers appreciate how it encourages team bonding, increases visibility of good work, and helps remote teams feel more engaged. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Catalog: Matter provides a broad selection of reward options, allowing you to redeem points for items or donations. Reviewers appreciate the variety and regional availability, but some say they wish for more local or diverse choices in the catalog. - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Recognition: Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.5 (379) 4.5 Based on 379 reviews ## Pricing Value for money 4.5 (270) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/186291/Matter/pricing/) Free Forever $0.00 It includes: - 30 days of analytics history - Custom kudos (e.g., company values) - 9 default kudos templates - 5 kudos sent per channel per week - Feedback Friday - customizable & automatic recognition notifications - Unlimited users Basic (Recognition) $1.00 Per User,Per Month It includes: - Unlimited kudos recognition - Feedback Friday - customizable & automatic recognition notifications - 9 default kudos templates - Custom kudos (e.g., company values) - 30 days of analytics history - Slack / Microsoft Teams integration - Email and live chat support - Single sign-on (SSO) support Pro (Rewards + Celebrations) $3.00 Per User,Per Month It includes: - Custom company-branded rewards - Live team trainings and custom videos - Recurring feedback surveys on skills - Peer-to-peer private feedback - Unlimited analytics history and advanced report export - Automatic birthday and work anniversary celebration messages - Gift cards rewards (100+ countries) - Advanced rewards settings & reporting Pro + Surveys (Everything) $5.00 Per User,Per Month It includes: - Advanced survey delivery, frequency, closing, and smart reminders - eNPS capability and analytics history - Receive weekly insights & notifications - Offer rewards for survey completions - Advanced reporting and insights - Customizable questions and categories - 30+ science-backed survey templates (e.g., eNPS, onboarding, exit surveys) - Surveys fully automated in Slack/Teams Value for money 4.5 (270) 4.5 Based on 270 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (279) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (279) 4.5 Based on 279 reviews ## User reviews Overall rating 4.6 Based on 379 reviews Filter by rating Counts reflect reviews available in this feed. 5(260) 4(103) 3(10) 2(2) 1(4) Mentioned topic Recent reviews first, then most helpful DH David H. Centralized Services Used the software for: 1-3 years ### "Not optimized for privacy focused users. Not compatible with browser. " 1.0 May 11, 2026 I was extremely disappointed with the product. Not being able to ever use it, forced to use a "teams app" which I despise teams apps. No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it. I was happy when our company decided to move to a different product so I could finally participate with my coworkers. We shouldn't have to choose between privacy and sharing feedback/gratitude with our peers. You should remove your tracking capabilities and make it a GOOD "USER" experience. Pros I was never able to use it. It doesn't support browser or privacy sensitive users. I am therefore unable to provide an accurate level of feedback because I could never try it. Cons No browser support. I was never able to use the product while my co-workers did. It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers. I refuse to sacrifice my rights to privacy. Rodrigo S. Solution Architect Used the software for: 1-3 years ### "Kudos are a game changer for a healthier work culture" 4.0 March 4, 2024 I've been a kudos reciever and giver during the last year and a half, and it's a nice way to feel appreciated by your team, to help them feel special because of the connection that Home office lacks. Putting those feelings into words and turning it into a kind of social stream that's commentable and with the ability to add reactions from slack is a very good add-on to everyday work life Pros Giving Kudos help us encourage a culture of recognition in all our collaborators, we have a Feedback Friday instituted, to help everyone recognize a specific type of kudo to their peers Cons It doesn't have a lot of options, kudos is a very simple functionality, maybe adding diversity on additional stuff apart from the kudos types, that only change color and an icon, it could help SA Sales Sales Used the software for: Less than 1 year ### "Aaron overhead doors review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2025 I would say overall experience really good. Definitely enjoying it. Pros Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company. Cons Not a lot of downsides the website and everything is pretty easy to use and friendly. SS Senior SEO Analyst Senior SEO Analyst Used the software for: Less than 1 year ### "Meh. Just Alright." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 December 17, 2024 It's fine. Not good, but not my favorite. Pros It's fun getting gift card points to trade in. Cons It feels like a popularity contest more often than not. AT Art Teacher Art Teacher Used the software for: Less than 1 year ### "Art Teacher" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2025 great experience All the teachers at Alpine academy love matter. we appreciate the gift card. I use Amazon to get more school supplies Pros you get to have a lot of gift card options Cons nothing!! I like all the feed back from the teachers on matter and it makes you feel better everyday Rose A. Customer Experience Specialist Used the software for: 1-3 years ### "Matter - matters" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 16, 2025 Pros It is a fun way to celebrate your team when they do something amazing Cons i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike EA Executive Assistant Executive Assistant Used the software for: 1-3 years ### "All pros, no cons!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 Pros I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too. Cons I don't think I really have any cons. I can't think of anything negative to say! Joshua A. Customer Service Used the software for: 1-3 years ### "Matter experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 21, 2025 I enjoy earning matter coins and I've purchased a lot of thing due to it. Website is good and easy to navigate Pros The redeemable items and how easy you can use it Cons Limited redeem options but still worth. App would be nice to have. ED Editor Editor Used the software for: Less than 1 year ### "Great Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2025 Pros Ease of monitoring points and claiming of rewards. Cons The limited options on the rewards. Hoping more options will be available, especially for us in Located in ASIA. AS Associate Associate Used the software for: Less than 1 year ### "Highly Recommend for Remote companies " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 17, 2024 10/10 I love the transparency it gives my company to see how i'm having an impact on it's success and gives me the platform to showcase other coworkers who are going above and beyond in their job. Pros It helps remote workers build relationships with other departments and coworkers. Cons No complaints, or improvements on my side needed, the only additional feature is to add which departments or tangible results have made an impact, but I think the showcasing nature and free form shoutout is the best way to acknowledge progress made. [View all Reviews](https://www.capterra.com/p/186291/Matter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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