--- title: "Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Matter the right Employee Recognition solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186291/Matter/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Matter 4.6 (379) [View alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Matter Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews SM Sean M IT AdministratorPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays.“ December 17, 2024 KD Kim D Program ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “It was hard to get buy in from higher ups to use the system. And its not possible to edit the kudos if you forgot to include someone, this leads to some people not getting the right recognition for projects that they worked hard on.“ December 12, 2024 DB David B Inventory ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “As a remote worker who only gets to collaborate virtually it helps show appreciation for coworkers when it cannot be said in person during a meeting.“ December 12, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it.“ May 6, 2026 AG Akemi G Product designerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Our team uses it daily, and specially at Fridays, and I can say that it brought our remote team together and more united than ever.“ December 12, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers.“ May 6, 2026 AJ Asa J SalesConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company.“ January 14, 2025 Amy H Ops DirectorCosmetics, 11 - 50 employeesUsed the software for: 6-12 months. “No one is going to log into a separate system to look at a feed, and while a written shout out is nice... if there's no value attached other than "nice," no one cares. “ December 17, 2024 ## Showing most helpful reviews Showing 1-25 of 379 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH David H. Centralized Services Used the software for: 1-3 years ### "Not optimized for privacy focused users. Not compatible with browser. " May 11, 2026 1.0 I was extremely disappointed with the product. Not being able to ever use it, forced to use a "teams app" which I despise teams apps. No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it. I was happy when our company decided to move to a different product so I could finally participate with my coworkers. We shouldn't have to choose between privacy and sharing feedback/gratitude with our peers. You should remove your tracking capabilities and make it a GOOD "USER" experience. Pros I was never able to use it. It doesn't support browser or privacy sensitive users. I am therefore unable to provide an accurate level of feedback because I could never try it. Cons No browser support. I was never able to use the product while my co-workers did. It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers. I refuse to sacrifice my rights to privacy. Review Source Rodrigo S. Solution Architect Used the software for: 1-3 years ### "Kudos are a game changer for a healthier work culture" March 4, 2024 4.0 I've been a kudos reciever and giver during the last year and a half, and it's a nice way to feel appreciated by your team, to help them feel special because of the connection that Home office lacks. Putting those feelings into words and turning it into a kind of social stream that's commentable and with the ability to add reactions from slack is a very good add-on to everyday work life Pros Giving Kudos help us encourage a culture of recognition in all our collaborators, we have a Feedback Friday instituted, to help everyone recognize a specific type of kudo to their peers Cons It doesn't have a lot of options, kudos is a very simple functionality, maybe adding diversity on additional stuff apart from the kudos types, that only change color and an icon, it could help Review Source Sales Used the software for: Less than 1 year ### "Aaron overhead doors review" January 15, 2025 5.0 I would say overall experience really good. Definitely enjoying it. Pros Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company. Cons Not a lot of downsides the website and everything is pretty easy to use and friendly. Review Source Senior SEO Analyst Used the software for: Less than 1 year ### "Meh. Just Alright." December 17, 2024 3.0 It's fine. Not good, but not my favorite. Pros It's fun getting gift card points to trade in. Cons It feels like a popularity contest more often than not. Review Source Art Teacher Used the software for: Less than 1 year ### "Art Teacher" January 9, 2025 5.0 great experience All the teachers at Alpine academy love matter. we appreciate the gift card. I use Amazon to get more school supplies Pros you get to have a lot of gift card options Cons nothing!! I like all the feed back from the teachers on matter and it makes you feel better everyday Review Source Rose A. Customer Experience Specialist Used the software for: 1-3 years ### "Matter - matters" January 16, 2025 5.0 Pros It is a fun way to celebrate your team when they do something amazing Cons i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike Review Source Executive Assistant Used the software for: 1-3 years ### "All pros, no cons!" January 16, 2025 5.0 Pros I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too. Cons I don't think I really have any cons. I can't think of anything negative to say! Review Source Joshua A. Customer Service Used the software for: 1-3 years ### "Matter experience" January 21, 2025 5.0 I enjoy earning matter coins and I've purchased a lot of thing due to it. Website is good and easy to navigate Pros The redeemable items and how easy you can use it Cons Limited redeem options but still worth. App would be nice to have. Review Source Editor Used the software for: Less than 1 year ### "Great Platform" January 21, 2025 5.0 Pros Ease of monitoring points and claiming of rewards. Cons The limited options on the rewards. Hoping more options will be available, especially for us in Located in ASIA. Review Source Associate Used the software for: Less than 1 year ### "Highly Recommend for Remote companies " December 17, 2024 5.0 10/10 I love the transparency it gives my company to see how i'm having an impact on it's success and gives me the platform to showcase other coworkers who are going above and beyond in their job. Pros It helps remote workers build relationships with other departments and coworkers. Cons No complaints, or improvements on my side needed, the only additional feature is to add which departments or tangible results have made an impact, but I think the showcasing nature and free form shoutout is the best way to acknowledge progress made. Review Source Lexie G. Client Success Manager Used the software for: 1-3 years ### "Matter, you matter!" January 9, 2025 5.0 Great addition. Way to improve company morale. Its a great product. Pros The weekly reminders! The ease! It is easy to incorporate into Slack Cons I do not like how difficult it is to customize. I want to give more than the pre-set banners when I give feedback. Review Source Director of People, Operations and Culture Used the software for: Less than 1 year ### "A Culture Win!" December 19, 2024 5.0 Easy to use, like the reporting. There is probably an easy way to do this but I wish the reporting converting into cash vs kudos coins (do the math for me). Pros I love that people in our company that usually only get a shout out for amazing work are getting real rewards. Instead of waiting until end of year for bonuses, we are able to reward and recognize great work throughout the year. Cons I'd love it if the monthly fee was a bit lower. Review Source MO Maura O. Controller Used the software for: Less than 1 year ### "Matter is great for team recognition" January 9, 2025 4.0 easy to use - easy to setup - rewards are easy to customize and use Pros It is an easy fun way to recognize co-workers Cons feels repetitive, same thing week after week Review Source Biller and Coder Used the software for: 1-3 years ### "Love it!!!" December 19, 2024 5.0 love it lets you interact with staff a bit Pros buying stuff as a thank-you. This was a great idea to create Cons works great nothing bad to say. lets you interact with staff a bit Review Source SM Sean M. IT Administrator Used the software for: Less than 1 year ### "Overall positive experience" December 19, 2024 4.0 Overall our experience has been positive. We like the incentives it rewards our employees with, and overall think it's a good idea. It's a bit underutilized at times in our environment, but I think that's a more personal issue rather than an issue with the product. Pros It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays. Cons Tends to get a bit underutilized in our environment; "Feedback Friday" gets missed a lot simply because we tend to be too busy to get around to it. Review Source Account Executive Used the software for: Less than 1 year ### "Great feedback product" January 9, 2025 5.0 I have been using Matter since July, and I love how easy it is to provide honest positive feedback in a forum that allows company-wide recognition through Slack. Pros Love the ease of recognition, and the fact real rewards are attached (or can be) Cons Needs more options for redemption, maybe better $ value as well? Review Source Ghasi R. Customer service supervisor Used the software for: 1-3 years ### "Kudos fan number one" December 16, 2024 5.0 We’ve had a great experience with matter before on boarding with matter we were using just slack to write posts for employees and appreciation Pros Points towards gift for the team - makes agents happy Cons I’d like if we were able to write more into the feedback kudos offer for the employee and it would be nice if we could add emojis into our comments Review Source Oriana A. Finance Assistant Used the software for: 1-3 years ### "Good way to be recognized and rewarded at job. " December 18, 2024 5.0 It was great, I enjoyed it. I would like it to have different options to redeem my points. Pros How it was easy to be recognized and be rewarded for the recognition in a job that goes a step forward just a congratulations. Cons The places in which I can redeem my points. Review Source Operations Coordinator Used the software for: 1-3 years ### "We Love Matter!" December 16, 2024 5.0 Pros Great way to acknowledge colleagues! It feels great to be able to say "good job" in a different manner. Cons None, it allows us to engage positively with one another. Review Source Stephanie B. Account Manager Used the software for: 1-3 years ### "Great for Teambuilding" December 16, 2024 4.0 i love it! we started using the app as a way to connect our remote staff and highlight wins and achievements dorung the week! Pros it allowed us to build up and recognize our teammates Cons the notices were sometimes a lot and could be overwhelming on a busy day Review Source Creative Director Used the software for: Less than 1 year ### "Creative Director" December 20, 2024 5.0 Very positive experience Great interaction Pros creates a positive environment Birthdays and anniversaries are never missed Cons when people reward for minor tasks - takes away from the recognition Review Source ceo Used the software for: Less than 1 year ### "Excellent app!" December 19, 2024 5.0 Pros The user experience. It's very easy to use and interact with your peers. Cons Nothing major. I'd say that you could improve the notifications, specially the thank you for your feedback. Review Source Customer Support Specialist Used the software for: Less than 1 year ### "It is the thought that counts." December 19, 2024 4.0 Matter is a fun way to reward colleagues for good work. while the monetary value is not significant, "it is the thought that counts". Pros It gives the team a reason to communicate beyond just solving problems and show appreciation for good work. Cons It can be a little pushy in notifications. Review Source Receptionist Used the software for: Less than 1 year ### "Review on Matter" December 19, 2024 5.0 I loovee it! I look forward showing my appreciation Pros I get the chance to show my appreciation with my peers Cons I have no issue with Matter. It's easy to navigate Review Source Chief Operating Officer Used the software for: Less than 1 year ### "Changing the Game for Remote Teams" December 19, 2024 5.0 I've loved using Matter to get my remote team to engage and give each other kudos. Pros I like that it is fun, engaging, and reminds me about Feedback Friday. Cons I wish I could figure out how to get my team to adopt better, but that's not a Matter problem. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.