# Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Matter the right Employee Recognition solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186291/Matter/reviews/ --- Matter 4.6 (379) [View alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Matter Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews SM Sean M IT AdministratorPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays.“ December 17, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it.“ May 6, 2026 CM Claire M Philanthropy CoordinatorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “My company paid for Matter for one calendar year with a focus on "Feedback Fridays" where we could write praise for anyone we saw work extra hard that week.“ September 10, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers.“ May 6, 2026 DB David B Inventory ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “As a remote worker who only gets to collaborate virtually it helps show appreciation for coworkers when it cannot be said in person during a meeting.“ December 12, 2024 KD Kim D Program ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “It was hard to get buy in from higher ups to use the system. And its not possible to edit the kudos if you forgot to include someone, this leads to some people not getting the right recognition for projects that they worked hard on.“ December 12, 2024 AG Akemi G Product designerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Our team uses it daily, and specially at Fridays, and I can say that it brought our remote team together and more united than ever.“ December 12, 2024 Amy H Ops DirectorCosmetics, 11 - 50 employeesUsed the software for: 6-12 months. “No one is going to log into a separate system to look at a feed, and while a written shout out is nice... if there's no value attached other than "nice," no one cares. “ December 17, 2024 ## Showing most helpful reviews Showing 1-25 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rodrigo Daniel G. Solution Architect Marketing and Advertising Used the software for: 1-2 years ### "Kudos are a game changer for a healthier work culture" March 1, 2024 4.0 I've been a kudos reciever and giver during the last year and a half, and it's a nice way to feel appreciated by your team, to help them feel special because of the connection that Home office lacks. Putting those feelings into words and turning it into a kind of social stream that's commentable and with the ability to add reactions from slack is a very good add-on to everyday work life Pros Giving Kudos help us encourage a culture of recognition in all our collaborators, we have a Feedback Friday instituted, to help everyone recognize a specific type of kudo to their peers Cons It doesn't have a lot of options, kudos is a very simple functionality, maybe adding diversity on additional stuff apart from the kudos types, that only change color and an icon, it could help Review Source EN Eleonora N. COS Computer Software Used the software for: 6-12 months ### "Great recognition tool, especially for globally distributed teams!" February 11, 2025 5.0 Matter has helped shed some limelight on ALL of our rock stars and it has even generated more participation than we had previously, Pros There are so many great things, from the ease of giving kudos or feedback within Slack, to the intuitive admin platform, and all of the available analytical tools! The various currency/region options are also a huge plus! Cons It would be cool if when someone give kudos in a channel, if other members can add recognition coins to the original slack post. For example: Taylor gave Justin 10 coins, Eleonora clicked on "Contribute" to join in and gave Justin an additional 5 coins. Alternatives considered [Bonusly](https://www.capterra.com/p/167338/Bonusly/) Reason for choosing Matter Slack integration, ease of use, pricing. Review Source LJ Landra J. Senior SEO Analyst Marketing and Advertising Used the software for: 6-12 months ### "Meh. Just Alright." December 12, 2024 3.0 It's fine. Not good, but not my favorite. Pros It's fun getting gift card points to trade in. Cons It feels like a popularity contest more often than not. Review Source JS Jax S. Associate Apparel & Fashion Used the software for: 6-12 months ### "Highly Recommend for Remote companies " December 12, 2024 5.0 10/10 I love the transparency it gives my company to see how i'm having an impact on it's success and gives me the platform to showcase other coworkers who are going above and beyond in their job. Pros It helps remote workers build relationships with other departments and coworkers. Cons No complaints, or improvements on my side needed, the only additional feature is to add which departments or tangible results have made an impact, but I think the showcasing nature and free form shoutout is the best way to acknowledge progress made. Review Source CD Charmaine D. IT Consultant I Information Technology and Services Used the software for: 1-2 years ### "Makes work engaging and fun" April 13, 2025 5.0 Matter will make your work environment engaging and fun. This is the perfect tool for building bonds inside a remotely set-up company! Pros Matter makes recognition among peers easier and fun Cons Actually, none. I don't see any negative about this tool. Review Source KD Kim D. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great way to boost morale" December 12, 2024 4.0 Overall Matter is a nice way to help your team feel good about their work, and is pretty customizable to the company. I suggest making sure higher ups are in it to win it before investing in the program. Pros Its great that you can give kudos both publicaly and privately. Sometimes it means more to get private kudos from a colleage that helped you through a difficult situation Cons A program is only as great as the people using it. It was hard to get buy in from higher ups to use the system. And its not possible to edit the kudos if you forgot to include someone, this leads to some people not getting the right recognition for projects that they worked hard on. Review Source rA rose A. Customer Experience Specialist Automotive Used the software for: 1-2 years ### "Matter - matters" January 14, 2025 5.0 Pros It is a fun way to celebrate your team when they do something amazing Cons i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike Review Source AG Akemi G. Product designer Information Technology and Services Used the software for: 1-2 years ### "It really matter" December 12, 2024 5.0 Our team uses it daily, and specially at Fridays, and I can say that it brought our remote team together and more united than ever. Also it makes a very pleasant work environment, and we can use it to know ourselves a bit more. Pros It made so much easier to show appreciation for our colleagues, in a practical and fun way. Cons I would like to see more places to spend our money, or more customization on the cards. Review Source AW Ashley W. Director of People, Operations and Culture Human Resources Used the software for: 6-12 months ### "A Culture Win!" December 17, 2024 5.0 Easy to use, like the reporting. There is probably an easy way to do this but I wish the reporting converting into cash vs kudos coins (do the math for me). Pros I love that people in our company that usually only get a shout out for amazing work are getting real rewards. Instead of waiting until end of year for bonuses, we are able to reward and recognize great work throughout the year. Cons I'd love it if the monthly fee was a bit lower. Review Source lG lexie G. Client Success Manager E-Learning Used the software for: 1-2 years ### "Matter, you matter!" January 8, 2025 5.0 Great addition. Way to improve company morale. Its a great product. Pros The weekly reminders! The ease! It is easy to incorporate into Slack Cons I do not like how difficult it is to customize. I want to give more than the pre-set banners when I give feedback. Review Source JO Jessica O. Biller and Coder Mental Health Care Used the software for: 1-2 years ### "Love it!!!" December 17, 2024 5.0 love it lets you interact with staff a bit Pros buying stuff as a thank-you. This was a great idea to create Cons works great nothing bad to say. lets you interact with staff a bit Review Source SM Sean M. IT Administrator Printing Used the software for: 6-12 months ### "Overall positive experience" December 17, 2024 4.0 Overall our experience has been positive. We like the incentives it rewards our employees with, and overall think it's a good idea. It's a bit underutilized at times in our environment, but I think that's a more personal issue rather than an issue with the product. Pros It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays. Cons Tends to get a bit underutilized in our environment; "Feedback Friday" gets missed a lot simply because we tend to be too busy to get around to it. Review Source GA Gwen A. Director of Growth Creative Apparel & Fashion Used the software for: 6-12 months ### "Direct or Growth Creative" January 14, 2025 5.0 It has been great to easily give and receive feedback to teammates and getting gift cards as a reward is an awesome perk! Pros it is easy to give kudos to team members and fun to see what others are proud of doing Cons There are no cons, I think the program is a great value add for our company Review Source CG Cristian G. Helpdesk engineer Computer Hardware Used the software for: 1-2 years ### "Good keep it up" December 17, 2024 5.0 8/10 would be what I think of the matter app. Just improve the algorithm that chooses the mvp. Pros Engaging app that enhances the productivity by engaging the team Cons The algorithm that chooses the mvp is kinda broken. Review Source KT Kana T. Operations Coordinator Automotive Used the software for: 1-2 years ### "We Love Matter!" December 12, 2024 5.0 Pros Great way to acknowledge colleagues! It feels great to be able to say "good job" in a different manner. Cons None, it allows us to engage positively with one another. Review Source JB Jennifer B. Team Lead E-Learning Used the software for: 6-12 months ### "So easy to encourage others." December 12, 2024 5.0 Pros I really like the kudos feature! It is easy to encourage others and sending coins is so fun! Cons It can be difficult getting started, but fairly easy once you get going. Review Source JF Jordan F. League Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Jordan Falkner Matter Review " December 12, 2024 5.0 It’s great really have enjoyed using it Pros The positivity that it brings to the org Cons The Friday notifications are a bit much. Review Source KU Karla U. Operations Associate Apparel & Fashion Used the software for: 6-12 months ### "Easy to use" January 8, 2025 5.0 I have had a great experience using matter Pros Great way to connect and acknowledge colleagues Cons I dont have any thoughts on this matter. Review Source CT Carly T. Corporate Relations Automotive Used the software for: Less than 6 months ### "Great product " December 12, 2024 5.0 It’s very good and helps create a collaborative environment for my company Pros It’s very simple and easy to navigate. It’s a good reminder to complete tasks Cons Too many notifications received throughout the day on items I don’t need reminders Review Source ES Erin S. Customer Service Rep Consumer Goods Used the software for: Less than 6 months ### "Matter is positive" December 18, 2024 4.0 Only used on Fridays during the day for the most part Pros positive energy was used and an opportunity for people to share good things about their peers and for supervisors to acknowledge your hard work Cons Not consistently used with peers or supervisor Review Source AG Annie G. Marketing Manager Alternative Medicine Used the software for: 6-12 months ### "A fun way to recognize positive team contributions" December 17, 2024 5.0 It is a great way to recognize my team and show thanks for to them for putting in hard work. Pros It's a fun way to share positive feedback Cons You have a maximum amount of coins you can give out. Review Source LM Laura M. Director Education Management Used the software for: 6-12 months ### "Matter is a simple, fun way to encourage team recognition" December 17, 2024 5.0 Pros Matter is easy to use and motivating. I love being able to choose what gift cards I get. Cons The only con is not having enough coins to give away! :) Review Source HA Hugo A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Benefits for being good at my work!" December 12, 2024 5.0 Pros I am able to get benefits for being good at my work! Cons Fewer options in Portugal than the rest of the world. Review Source EC Erin C. Manual QA Tester Entertainment Used the software for: 6-12 months ### "A great time! " December 12, 2024 5.0 A very good experience and enjoy using it! Pros Makes it easy to reward colleagues publicly and quickly. Cons Matter will have the incorrect dates for anniversaries and birthdays even if it’s updated correctly in Settings. Review Source AM Ashlea M. Director of Softball Development Sports Used the software for: 6-12 months ### "First Time User" December 17, 2024 5.0 Pros The different themes to celebrate teammates! Cons At first, it was hard to navigate and not super user friendly. The more I'm in there the more I understand how to navigate through. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.