--- title: "Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Matter the right Employee Recognition solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186291/Matter/reviews/" page_type: "reviews" language: "en" --- Matter 4.6 (379) [View alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Matter Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews SM Sean M IT AdministratorPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays.“ December 17, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it.“ May 6, 2026 DB David B Inventory ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “As a remote worker who only gets to collaborate virtually it helps show appreciation for coworkers when it cannot be said in person during a meeting.“ December 12, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers.“ May 6, 2026 AG Akemi G Product designerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Our team uses it daily, and specially at Fridays, and I can say that it brought our remote team together and more united than ever.“ December 12, 2024 KD Kim D Program ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “It was hard to get buy in from higher ups to use the system. And its not possible to edit the kudos if you forgot to include someone, this leads to some people not getting the right recognition for projects that they worked hard on.“ December 12, 2024 AJ Asa J SalesConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company.“ January 14, 2025 Amy H Ops DirectorCosmetics, 11 - 50 employeesUsed the software for: 6-12 months. “No one is going to log into a separate system to look at a feed, and while a written shout out is nice... if there's no value attached other than "nice," no one cares. “ December 17, 2024 ## Showing most helpful reviews Showing 1-25 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rodrigo Daniel G. Solution Architect Marketing and Advertising Used the software for: 1-2 years ### "Kudos are a game changer for a healthier work culture" March 1, 2024 4.0 I've been a kudos reciever and giver during the last year and a half, and it's a nice way to feel appreciated by your team, to help them feel special because of the connection that Home office lacks. Putting those feelings into words and turning it into a kind of social stream that's commentable and with the ability to add reactions from slack is a very good add-on to everyday work life Pros Giving Kudos help us encourage a culture of recognition in all our collaborators, we have a Feedback Friday instituted, to help everyone recognize a specific type of kudo to their peers Cons It doesn't have a lot of options, kudos is a very simple functionality, maybe adding diversity on additional stuff apart from the kudos types, that only change color and an icon, it could help Review Source AJ Asa J. Sales Construction Used the software for: 6-12 months ### "Aaron overhead doors review" January 14, 2025 5.0 I would say overall experience really good. Definitely enjoying it. Pros Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company. Cons Not a lot of downsides the website and everything is pretty easy to use and friendly. Review Source LJ Landra J. Senior SEO Analyst Marketing and Advertising Used the software for: 6-12 months ### "Meh. Just Alright." December 12, 2024 3.0 It's fine. Not good, but not my favorite. Pros It's fun getting gift card points to trade in. Cons It feels like a popularity contest more often than not. Review Source TY Tammy Y. Art Teacher Education Management Used the software for: 6-12 months ### "Art Teacher" January 8, 2025 5.0 great experience All the teachers at Alpine academy love matter. we appreciate the gift card. I use Amazon to get more school supplies Pros you get to have a lot of gift card options Cons nothing!! I like all the feed back from the teachers on matter and it makes you feel better everyday Review Source rA rose A. Customer Experience Specialist Automotive Used the software for: 1-2 years ### "Matter - matters" January 14, 2025 5.0 Pros It is a fun way to celebrate your team when they do something amazing Cons i think we should be able to get more coins - but understand that is not a matter issue - but those who run it - so nothing major to dislike Review Source JS Jax S. Associate Apparel & Fashion Used the software for: 6-12 months ### "Highly Recommend for Remote companies " December 12, 2024 5.0 10/10 I love the transparency it gives my company to see how i'm having an impact on it's success and gives me the platform to showcase other coworkers who are going above and beyond in their job. Pros It helps remote workers build relationships with other departments and coworkers. Cons No complaints, or improvements on my side needed, the only additional feature is to add which departments or tangible results have made an impact, but I think the showcasing nature and free form shoutout is the best way to acknowledge progress made. Review Source JA Joshua A. Customer Service Consumer Goods Used the software for: 1-2 years ### "Matter experience" January 8, 2025 5.0 I enjoy earning matter coins and I've purchased a lot of thing due to it. Website is good and easy to navigate Pros The redeemable items and how easy you can use it Cons Limited redeem options but still worth. App would be nice to have. Review Source FJ Faith J. Executive Assistant Construction Used the software for: 1-2 years ### "All pros, no cons!" January 14, 2025 5.0 Pros I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too. Cons I don't think I really have any cons. I can't think of anything negative to say! Review Source RG Raygen G. Editor Marketing and Advertising Used the software for: 6-12 months ### "Great Platform" January 8, 2025 5.0 Pros Ease of monitoring points and claiming of rewards. Cons The limited options on the rewards. Hoping more options will be available, especially for us in Located in ASIA. Review Source NJ Nick J. Program Ops Specialist Telecommunications Used the software for: 1-2 years ### "Pls add emojis" January 14, 2025 5.0 Great experience overall, the coins really add up quickly Pros The ability to give feedback with a twist Cons The inability to add emojis within your kudos Review Source MQ Manilyn Q. Social Media Associate Cosmetics Used the software for: 6-12 months ### "Overall Awesome Experience with Matter!" December 12, 2024 5.0 I love how easy it is to use, and the ability to send coins with kudos is a great touch, it makes showing appreciation more fun. The gifs are definitely a highlight too. Plus, the automation is flawless, everything just works smoothly. It’s a really enjoyable app all around! Pros What I liked most about Matter is the ability to send coins along with kudos! It's such a great way to show appreciation while also earning coins. It makes the experience feel more rewarding and fun! Cons Honestly, I liked pretty much everything, especially the gifs! Can't really think of anything I disliked! Review Source NB Natausha B. claim Laison Insurance Used the software for: 1-2 years ### "Great Review" December 12, 2024 5.0 I have had a great experience. I would recommend it. Pros Allows colleagues to interact and award each other Cons I like everything about it, there is no con Review Source SM Sean M. IT Administrator Printing Used the software for: 6-12 months ### "Overall positive experience" December 17, 2024 4.0 Overall our experience has been positive. We like the incentives it rewards our employees with, and overall think it's a good idea. It's a bit underutilized at times in our environment, but I think that's a more personal issue rather than an issue with the product. Pros It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays. Cons Tends to get a bit underutilized in our environment; "Feedback Friday" gets missed a lot simply because we tend to be too busy to get around to it. Review Source tM tristan M. ADAS tech Automotive Used the software for: 1-2 years ### "adas technician " December 17, 2024 4.0 very fun and good way to connect with coworkers Pros The feedback recieved from my coworkers! It aslo allows coworkers to reward fellow coworkers. Cons rewards are not as good as they used to be Review Source GR Ghasi R. Customer service supervisor Apparel & Fashion Used the software for: 1-2 years ### "Kudos fan number one" December 12, 2024 5.0 We’ve had a great experience with matter before on boarding with matter we were using just slack to write posts for employees and appreciation Pros Points towards gift for the team - makes agents happy Cons I’d like if we were able to write more into the feedback kudos offer for the employee and it would be nice if we could add emojis into our comments Review Source KT Kana T. Operations Coordinator Automotive Used the software for: 1-2 years ### "We Love Matter!" December 12, 2024 5.0 Pros Great way to acknowledge colleagues! It feels great to be able to say "good job" in a different manner. Cons None, it allows us to engage positively with one another. Review Source JB Jennifer B. Team Lead E-Learning Used the software for: 6-12 months ### "So easy to encourage others." December 12, 2024 5.0 Pros I really like the kudos feature! It is easy to encourage others and sending coins is so fun! Cons It can be difficult getting started, but fairly easy once you get going. Review Source JB Jordan B. Analyst II Entertainment Used the software for: 6-12 months ### "A Great Way to Recognize Colleagues" December 17, 2024 5.0 I've really enjoyed it, so far. The fact it can be integrated with messaging apps like Slack is super convenient. Pros It's very easy to provide colleagues with immediate feedback Cons Redeeming points doesn't take them out of your "earned" total, which can be confusing to know how many you currently have to redeem. You basically have to take the two totals and subtract the second from the first. Review Source SB Stephanie B. Account Manager Insurance Used the software for: 1-2 years ### "Great for Teambuilding" December 12, 2024 4.0 i love it! we started using the app as a way to connect our remote staff and highlight wins and achievements dorung the week! Pros it allowed us to build up and recognize our teammates Cons the notices were sometimes a lot and could be overwhelming on a busy day Review Source ES Erin S. Customer Service Rep Consumer Goods Used the software for: Less than 6 months ### "Matter is positive" December 18, 2024 4.0 Only used on Fridays during the day for the most part Pros positive energy was used and an opportunity for people to share good things about their peers and for supervisors to acknowledge your hard work Cons Not consistently used with peers or supervisor Review Source AG Annie G. Marketing Manager Alternative Medicine Used the software for: 6-12 months ### "A fun way to recognize positive team contributions" December 17, 2024 5.0 It is a great way to recognize my team and show thanks for to them for putting in hard work. Pros It's a fun way to share positive feedback Cons You have a maximum amount of coins you can give out. Review Source VR Vlada R. Designer Apparel & Fashion Used the software for: 6-12 months ### "Great Redemption System" December 12, 2024 4.0 Overall positive and easy to use platform. Pros I like the amount of giftcards available for redemption. I also like the flexibility of splitting up the rewards and not having to use the full bank at once. Cons I wish "cents" could be used, for example 94pts = $9.40, rather than rounding to the nearest dollar. Review Source TL Trishawna L. Receptionist Law Enforcement Used the software for: 6-12 months ### "Review on Matter" December 17, 2024 5.0 I loovee it! I look forward showing my appreciation Pros I get the chance to show my appreciation with my peers Cons I have no issue with Matter. It's easy to navigate Review Source EB Emily B. Chief Operating Officer Management Consulting Used the software for: 6-12 months ### "Changing the Game for Remote Teams" December 17, 2024 5.0 I've loved using Matter to get my remote team to engage and give each other kudos. Pros I like that it is fun, engaging, and reminds me about Feedback Friday. Cons I wish I could figure out how to get my team to adopt better, but that's not a Matter problem. Review Source CP Chris P. Consulting Manager Computer Software Used the software for: 6-12 months ### "Great Teamwork appraisal tool" December 12, 2024 5.0 Positive feedback in quick regular intervals Pros Auto reminders and unique GIFs. All team members are available in one platform. Cons I would prefer more predefined wording/ appraisal terms to be available. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.