# Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Matter the right Employee Recognition solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186291/Matter/reviews --- Matter 4.6 (379) [View alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Matter Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews CJ Carol J Century Club Customer Service RepMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “This platform allows us to show our appreciation to our co-worker and management staff for all the little things they do to help us do our jobs brilliantly!“ May 24, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “No browser support, and it doesn't respect privacy / lots of tracking elements which is why I couldn't use it.“ May 6, 2026 SM Sean M IT AdministratorPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “It does help with employee happiness and productivity by incentivizing people with free gifts for a job well done/anniversaries and birthdays.“ December 17, 2024 DH David H Centralized ServicesInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It lowers morale knowing I had to choose between my own privacy and being able to share gratitude with my coworkers.“ May 6, 2026 CJ Charlotte J Executive AssistantMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “We used Matter for around a year and it was great for our employee recognition - giving the team a chance to shout out about their colleagues and praise each other for the work they have done.“ June 7, 2024 KM Kristen M Sr. Front End DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I have image set to not display to avoid clutter in my workspaces, so I just seem spam from matter not in my channels.“ May 24, 2024 CM Claire M Philanthropy CoordinatorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “My company paid for Matter for one calendar year with a focus on "Feedback Fridays" where we could write praise for anyone we saw work extra hard that week.“ September 10, 2024 KD Kim D Program ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “It was hard to get buy in from higher ups to use the system. And its not possible to edit the kudos if you forgot to include someone, this leads to some people not getting the right recognition for projects that they worked hard on.“ December 12, 2024 ## Showing most helpful reviews Showing 1-25 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt M. VP of Engineering Internet Used the software for: 1-2 years ### "Remote first? Matter matters" May 24, 2024 5.0 I wasn't sure at first since I hadn't used a system like this before. But now that I've used it for over a year I think it's really valuable. Getting folks to think slightly larger than themselves through peer recognition and surveys helps a remote-first team stay connected. Pros For a remote-first company, Matter encourages engagement and peer recognition among team members. It also supports the management team taking the pulse of how people are feeling and what they are thinking about. Cons It can be a little pushy to get responses. This might be a configuration option though. Review Source AJ Asa J. Sales Construction Used the software for: 6-12 months ### "Aaron overhead doors review" January 14, 2025 5.0 I would say overall experience really good. Definitely enjoying it. Pros Did you give kudos on a daily or a weekly basis which motivates and can look the spirits of somebody who's done a good job in the company. Cons Not a lot of downsides the website and everything is pretty easy to use and friendly. Review Source MS Matt S. Technician Automotive Used the software for: Less than 6 months ### "don't change the rewards without making an announcement BEFORE YOU CHANGE IT." December 15, 2024 1.0 terrible. why would i spend points on company swag? shouldn't my company be giving me this stuff so i can rep them? also, announcing you're changing the matter rewards AFTER you've already changed them helps absolutely no one. Pros nothing. after the rewards were changed this has become entirely useless. Cons when the matter rewards were all changed without letting anyone know. Review Source JS Jax S. Associate Apparel & Fashion Used the software for: 6-12 months ### "Highly Recommend for Remote companies " December 12, 2024 5.0 10/10 I love the transparency it gives my company to see how i'm having an impact on it's success and gives me the platform to showcase other coworkers who are going above and beyond in their job. Pros It helps remote workers build relationships with other departments and coworkers. Cons No complaints, or improvements on my side needed, the only additional feature is to add which departments or tangible results have made an impact, but I think the showcasing nature and free form shoutout is the best way to acknowledge progress made. Review Source EN Eleonora N. COS Computer Software Used the software for: 6-12 months ### "Great recognition tool, especially for globally distributed teams!" February 11, 2025 5.0 Matter has helped shed some limelight on ALL of our rock stars and it has even generated more participation than we had previously, Pros There are so many great things, from the ease of giving kudos or feedback within Slack, to the intuitive admin platform, and all of the available analytical tools! The various currency/region options are also a huge plus! Cons It would be cool if when someone give kudos in a channel, if other members can add recognition coins to the original slack post. For example: Taylor gave Justin 10 coins, Eleonora clicked on "Contribute" to join in and gave Justin an additional 5 coins. Alternatives considered [Bonusly](https://www.capterra.com/p/167338/Bonusly/) Reason for choosing Matter Slack integration, ease of use, pricing. Review Source TY Tammy Y. Art Teacher Education Management Used the software for: 6-12 months ### "Art Teacher" January 8, 2025 5.0 great experience All the teachers at Alpine academy love matter. we appreciate the gift card. I use Amazon to get more school supplies Pros you get to have a lot of gift card options Cons nothing!! I like all the feed back from the teachers on matter and it makes you feel better everyday Review Source CD Charmaine D. IT Consultant I Information Technology and Services Used the software for: 1-2 years ### "Makes work engaging and fun" April 13, 2025 5.0 Matter will make your work environment engaging and fun. This is the perfect tool for building bonds inside a remotely set-up company! Pros Matter makes recognition among peers easier and fun Cons Actually, none. I don't see any negative about this tool. Review Source KD Kim D. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great way to boost morale" December 12, 2024 4.0 Overall Matter is a nice way to help your team feel good about their work, and is pretty customizable to the company. I suggest making sure higher ups are in it to win it before investing in the program. Pros Its great that you can give kudos both publicaly and privately. Sometimes it means more to get private kudos from a colleage that helped you through a difficult situation Cons A program is only as great as the people using it. It was hard to get buy in from higher ups to use the system. And its not possible to edit the kudos if you forgot to include someone, this leads to some people not getting the right recognition for projects that they worked hard on. Review Source AG Akemi G. Product designer Information Technology and Services Used the software for: 1-2 years ### "It really matter" December 12, 2024 5.0 Our team uses it daily, and specially at Fridays, and I can say that it brought our remote team together and more united than ever. Also it makes a very pleasant work environment, and we can use it to know ourselves a bit more. Pros It made so much easier to show appreciation for our colleagues, in a practical and fun way. Cons I would like to see more places to spend our money, or more customization on the cards. Review Source AW Ashley W. Director of People, Operations and Culture Human Resources Used the software for: 6-12 months ### "A Culture Win!" December 17, 2024 5.0 Easy to use, like the reporting. There is probably an easy way to do this but I wish the reporting converting into cash vs kudos coins (do the math for me). Pros I love that people in our company that usually only get a shout out for amazing work are getting real rewards. Instead of waiting until end of year for bonuses, we are able to reward and recognize great work throughout the year. Cons I'd love it if the monthly fee was a bit lower. Review Source FJ Faith J. Executive Assistant Construction Used the software for: 1-2 years ### "All pros, no cons!" January 14, 2025 5.0 Pros I like that other team members can show their appreciation to you, and vice versa, for not just big accomplishments, but small ones too. Cons I don't think I really have any cons. I can't think of anything negative to say! Review Source JC John C. Video Editor Consumer Services Used the software for: 1-2 years ### "Perfect system for remote work!" December 12, 2024 5.0 Perfect and fun, making people more motivated to work Pros I like the matter points system a lot, it makes people strive further and do work better. Cons Why is it just on friday? I need it everyday! Haha Review Source BL Brianne L. Purchasing and Logistics Specialist Cosmetics Used the software for: 6-12 months ### "Matter Matters!" January 8, 2025 5.0 I think it is great. You get to give and hear positive feedback and especially working remotely, this helps foster a team/ family environment. I have never experienced this before and I LOVE that we have this in our company. Pros Love the positivity it promotes with in an organization. You get encouraged by your team and it helps to foster a positive family like work envoirnment. Cons Not everyone gets involved so I would love that more. I think this is pretty great so I do not really have anything to not like about Matter. Review Source GA Gwen A. Director of Growth Creative Apparel & Fashion Used the software for: 6-12 months ### "Direct or Growth Creative" January 14, 2025 5.0 It has been great to easily give and receive feedback to teammates and getting gift cards as a reward is an awesome perk! Pros it is easy to give kudos to team members and fun to see what others are proud of doing Cons There are no cons, I think the program is a great value add for our company Review Source SB Stephanie B. Account Manager Insurance Used the software for: 1-2 years ### "Great for Teambuilding" December 12, 2024 4.0 i love it! we started using the app as a way to connect our remote staff and highlight wins and achievements dorung the week! Pros it allowed us to build up and recognize our teammates Cons the notices were sometimes a lot and could be overwhelming on a busy day Review Source JB Jennifer B. Team Lead E-Learning Used the software for: 6-12 months ### "So easy to encourage others." December 12, 2024 5.0 Pros I really like the kudos feature! It is easy to encourage others and sending coins is so fun! Cons It can be difficult getting started, but fairly easy once you get going. Review Source CG Cristian G. Helpdesk engineer Computer Hardware Used the software for: 1-2 years ### "Good keep it up" December 17, 2024 5.0 8/10 would be what I think of the matter app. Just improve the algorithm that chooses the mvp. Pros Engaging app that enhances the productivity by engaging the team Cons The algorithm that chooses the mvp is kinda broken. Review Source AL Ashley L. Creative Director Graphic Design Used the software for: 6-12 months ### "Creative Director" December 18, 2024 5.0 Very positive experience Great interaction Pros creates a positive environment Birthdays and anniversaries are never missed Cons when people reward for minor tasks - takes away from the recognition Review Source JF Jordan F. League Development Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Jordan Falkner Matter Review " December 12, 2024 5.0 It’s great really have enjoyed using it Pros The positivity that it brings to the org Cons The Friday notifications are a bit much. Review Source MS Mohsin S. Sales Engineer Automotive Used the software for: 6-12 months ### "When it matters the most use Matter" December 17, 2024 4.0 Overall I am pleased with it and it is a good way to recognize your teammates. Pros Ease of use and the fact that we can schedule a reminder for it to go off on a certain day/time. Cons The graphics and images behind it, there should be more variety. Also the way it presents in slack, it does not auto resize to my screen size. Review Source VR Vlada R. Designer Apparel & Fashion Used the software for: 6-12 months ### "Great Redemption System" December 12, 2024 4.0 Overall positive and easy to use platform. Pros I like the amount of giftcards available for redemption. I also like the flexibility of splitting up the rewards and not having to use the full bank at once. Cons I wish "cents" could be used, for example 94pts = $9.40, rather than rounding to the nearest dollar. Review Source mO maura O. Controller Security and Investigations Used the software for: 6-12 months ### "Matter is great for team recognition" January 8, 2025 4.0 easy to use - easy to setup - rewards are easy to customize and use Pros It is an easy fun way to recognize co-workers Cons feels repetitive, same thing week after week Review Source HS Harsukh S. Operations Manager Media Production Used the software for: 6-12 months ### "Feedback Matters" December 12, 2024 4.0 Pros The ability to congratulate team members and reward them. Cons There isn't anything that I dislike about Matter, maybe just more reward redemption options. Review Source RI Rod I. Customer Support Specialist Information Technology and Services Used the software for: 6-12 months ### "It is the thought that counts." December 12, 2024 4.0 Matter is a fun way to reward colleagues for good work. while the monetary value is not significant, "it is the thought that counts". Pros It gives the team a reason to communicate beyond just solving problems and show appreciation for good work. Cons It can be a little pushy in notifications. Review Source CO Christopher O. Senior System Administrator Computer Software Used the software for: 6-12 months ### "Matter is a great incentive for teams to work together and celebrate each others' wins" December 12, 2024 5.0 Pros I like that Matter provides an incentive to be more of a team player. Cons There isn't much to dislike about Matter. It would be nice if it were a little quicker to gain money with your points, but it seems fairly reasonable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.