# Page 5 | Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Matter the right Employee Recognition solution for you? Explore 378 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186291/Matter/reviews

---

Matter

4.6 (378)

[View alternatives](https://www.capterra.com/p/186291/Matter/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of Matter

## Showing most helpful reviews

Showing 101-125 of 378 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FA

Fatima A.  
Payroll Specialist  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Payroll Specialist "

August 29, 2024

5.0

Very positive - we have used it for events, attached pictures of winners.

Pros

Shouting out Team members and events that occur through organization.

Cons

replying to the the treads when you have been shouted it seems you can only comment underneath peoples responses.

Review Source

DF

David F.  
Customer Success Manager  
E-Learning  
Used the software for: 1-2 years

### "Nice Feedback Tool"

September 6, 2024

4.0

It's easy to use and encourages meaningful feedback within teams, fostering a supportive and growth-oriented culture. While it's simple and mainly focuses on soft skills, it effectively boosts morale and helps teams improve communication.

Pros

How it makes giving and receiving feedback easy and positive. It helps teams build each other up with real-time recognition, while also focusing on developing soft skills like communication and teamwork. It creates a strong, supportive team culture.

Cons

A little on the simple side so the extent of feedback can be limiting.

Review Source

SC

Sabrina C.  
Sales Coordinator  
Marketing and Advertising  
Used the software for: 1-2 years

### "Excellent Service"

August 29, 2024

5.0

10/10 Amazing experience so far, and looking to use it more and more

Pros

I love Matter. I this it's such a great way to stay motivated.

Cons

There is really nothing I dislike about Matter, I love everything!

Review Source

JM

Jamie M.  
Marketing director  
Banking  
Used the software for: 1-2 years

### "Great for awarding our team!"

August 29, 2024

4.0

Easy to setup on Teams, employees like it.

Pros

Ease of awarding kudos. Was very easy to setup and love our rep! He always responds quickly.

Cons

Wish we could edit kudos. Several team members have misspelled words and they wanted to edit instead of deleting and retyping.

Review Source

AM

Amelia M.  
Operations Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Matter is Great!"

December 12, 2024

5.0

It has been a lot of fun to use and a great way to share feedback.

Pros

It's a nice way to share feedback with team members, and it has encouraged more peer feedback than just manager feedback.

Cons

Everything works very well; I don't have any negative feedback.

Review Source

AG

Aina G.  
Planning assistant  
Apparel & Fashion  
Used the software for: 6-12 months

### "Nice platform"

September 10, 2024

5.0

Great. People can appreciate one another and provide feedback

Pros

People take initiative to know your effort and appreciate you

Cons

Why do I only have 150 matter Points to distribute

Review Source

REB

Rachel Elizabeth B.  
Client services  
Financial Services  
Used the software for: 1-2 years

### "Matter review "

September 3, 2024

5.0

Good and encouraging to give good feedback

Pros

Good way to provide feedback, encourages people to take part

Cons

the notifications of when there is feedback given to others

Review Source

CD

Cat D.  
Analyst  
Financial Services  
Used the software for: 1-2 years

### "Good service, would reccomend"

September 2, 2024

5.0

Pros

The variety of coupons and places that you offer.

Cons

I would like more travel related website to use the coins like Skyscanner or airlines

Review Source

JJ

Jason J.  
Manager  
Banking  
Used the software for: 6-12 months

### "Great product for businesses "

August 29, 2024

5.0

Pros

I like how easy it is to use Matter and the single sign in capabilites

Cons

On rare occasions there is a failure to refresh.

Review Source

JM

Juliet M.  
Executive Assistant  
Food & Beverages  
Used the software for: 6-12 months

### "Matter matters!!"

September 6, 2024

5.0

I have had a great experience with matter, whether it's sharing positive feedback or getting to redeem coins to gift cards!

Pros

I love positive reinforcement and this really encourages that for a team

Cons

I wouldn't change anything about Matter!

Review Source

JMM

Joseph Mario M.  
Data Analyst  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Recommending Matter to anyone"

December 18, 2024

5.0

Very good so far. I have good experience with Customer Service so far

Pros

Automation of rewards, giving kudos to the team

Cons

Processing of rewards to gift card but good CS so far

Review Source

IT

Ivonne T.  
Affiliate Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Ivonne Review"

December 14, 2024

5.0

I love it, able to use the redeem rewards

Pros

points! Everything is working well and I love it.

Cons

none.

Review Source

JK

Jasmine K.  
AE  
Computer Software  
Used the software for: Less than 6 months

### "Nice app for sharing shoutouts and feedback"

December 12, 2024

4.0

Pros

Easy integration into Slack, great way to share feedback.

Cons

I have nothing to mention here specifically.

Review Source

SR

Scott R.  
Assistant Region Director  
Sports  
Used the software for: Less than 6 months

### "Review 12/12"

December 12, 2024

5.0

Pros

Being able to promote coworkers through teamwork

Cons

Sometimes it is hard to read/find replies to post

Review Source

SP

Sarah P.  
VP of Ops  
Retail  
Used the software for: 6-12 months

### "Matter is a great team building tool!"

August 29, 2024

4.0

Good. It is a nice perk that fosters team morale.

Pros

I love the opportunity and the reminder to praise my teammates for their good work every week. It is a great opportunity to think about what folks are doing well in a world that so often focuses on what is not going well.

Cons

Sometimes I feel like I have to provide praise that isn't warranted.

Review Source

BN

Britt N.  
Producer  
Entertainment  
Used the software for: 1-2 years

### "A Reflective Moment on Feedback Fridays"

September 3, 2024

5.0

Pros

The feedback Fridays are great. It really gives you a minute to be mindful and reflective, and acknowledge those coworkers that helped you that week.

Cons

So far I haven't found anything I like the least.

Review Source

MC

Melissa C.  
AR Rep  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Wonderful Program-Easy to use "

September 3, 2024

5.0

I think this is a wonderful program. I have never used something like this but it is great.

Pros

I love that it helps support the team and helps everyone be team players

Cons

I like the entire thing. There is not much that I do not like.

Review Source

TM

Tracy M.  
Facilities director  
Farming  
Used the software for: 6-12 months

### "Not worth it to a small business "

September 10, 2024

3.0

Pros

It was good for a few weeks then the newness wore off

Cons

Doesn't keep the employees attention. Too plain

Review Source

CP

CInnamon P.  
Sale Rep  
E-Learning  
Used the software for: 6-12 months

### "Great Team Building Tool"

September 6, 2024

5.0

Very positive, creates a more positive work environment.

Pros

Very encouraging and like rewarding coworkers for outstanding work and accomplishments.

Cons

I do not have any cons to matter. I think it is a great tool!

Review Source

BB

Brian B.  
SDR  
Financial Services  
Used the software for: 1-2 years

### "Love the product!"

September 3, 2024

5.0

Pros

Provides an easy way to reward colleagues for hard work.

Cons

Gift card redemption process is a bit too complicated.

Review Source

DC

Dragos C.  
Analyst  
Financial Services  
Used the software for: 1-2 years

### "Good but do not redeem virtual prepaid cards."

August 30, 2024

4.0

Not good since my points are lost due to the vendor scamming me.

Pros

How easy it is to thank people and how easy it is to redeem.

Cons

The selection of vendors to redeem the points. The visa/mastercard virtual suppliers are scammers. The card will not work with any vendor (i have tried over 20 local and international and they refuse to do anything about it). Please check who matter associates with.

Review Source

DW

David W.  
Team Lead, Global Copy Desk  
Media Production  
Used the software for: 6-12 months

### "Shw your colleagues you care"

September 3, 2024

4.0

It is a useful tool for showing appreciation to colleagues.

Pros

The ability to give Kudos to colleagues that has a real value.

Cons

Nothing. The number of 'coins' is about right as are the time limits.

Review Source

JAM

John Arlo M.  
Customer Support Operations  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great for Gifts "

January 8, 2025

5.0

Great! Super great app. I would recommend this to anyone who'd like to gift/reward their employees/contractors across the globe.

Pros

App is very nice to reward employees like me even far away from the HQ or office.

Cons

None. Maybe down the line more options exchanging coins.

Review Source

CH

Charlie H.  
Editorial Operations Associate  
Financial Services  
Used the software for: 6-12 months

### "Really great app"

August 29, 2024

4.0

Really good, it's a great interface on slack and the website is also easy to use. Simplicity is key.

Pros

Really easy to use and super speedy. I like the range of rewards available, too, and it's handy that they can be in different currencies.

Cons

There's nothing I don't really like about matter!

Review Source

AG

Adilene G.  
Recruitment Ops Analyst  
Financial Services  
Used the software for: 1-2 years

### "Great product for boosting morale and recognition"

August 29, 2024

5.0

Pros

It is very easy to use and very user-friendly!

Cons

No cons that I can think of at this time.

Review Source

Similar Products

Featured