# Page 6 | Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Matter the right Employee Recognition solution for you? Explore 379 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186291/Matter/reviews --- Matter 4.6 (379) [View alternatives](https://www.capterra.com/p/186291/Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Matter ## Showing most helpful reviews Showing 126-150 of 379 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Adilene G. Recruitment Ops Analyst Financial Services Used the software for: 1-2 years ### "Great product for boosting morale and recognition" August 29, 2024 5.0 Pros It is very easy to use and very user-friendly! Cons No cons that I can think of at this time. Review Source PM Pranil M. Senior software developer Information Technology and Services Used the software for: 6-12 months ### "Great product" September 6, 2024 5.0 Pros Easy to use, notifications come up as a reminder Cons Making time for it would be the main thing, otherwise great product and easy to use.....consider prefilling.... Review Source AA Annabel A. Journalist Financial Services Used the software for: 6-12 months ### "Easy to use and good fun!" August 29, 2024 5.0 Pros Practical and use-able!! Shops I love to buy from, and easy to use Cons Slightly limited range of options to redeem Review Source CD Coleen D. Sales E-Learning Used the software for: 6-12 months ### "Matter feedback" August 29, 2024 4.0 It is a great way to give and receive feedback Pros Ability to send messages weekly to colleagues Cons It can sometimes take a while to collect enough coins to cash in. Review Source VR Verified Reviewer Sr Travel Specialist Entertainment Used the software for: 1-2 years ### "Matter Appreciation" June 10, 2024 5.0 Pros I like the immediate feedback and the variety of reward options. Cons Sometimes I have to mute the notifications because so many staffers give and receive feedback. I guess that's a great problem to have. Review Source Matt M. VP of Engineering Internet Used the software for: 1-2 years ### "Remote first? Matter matters" May 24, 2024 5.0 I wasn't sure at first since I hadn't used a system like this before. But now that I've used it for over a year I think it's really valuable. Getting folks to think slightly larger than themselves through peer recognition and surveys helps a remote-first team stay connected. Pros For a remote-first company, Matter encourages engagement and peer recognition among team members. It also supports the management team taking the pulse of how people are feeling and what they are thinking about. Cons It can be a little pushy to get responses. This might be a configuration option though. Review Source TC Tye C. Graphic Designer Health, Wellness and Fitness Used the software for: 6-12 months ### "Matter makes Teamwork a breeze!" June 21, 2024 5.0 Matter promotes positive interactions between me and my team :) Pros It motivates me to praise my team members and share positive feedback! Cons Lack of customization, but this has been getting better! Review Source DB Dominik B. Chief Happiness Officer Design Used the software for: 1-2 years ### "Best Feedback Tool For Collaborative Companies" August 20, 2021 4.0 So far really great! There are a few minor issues, that would be nice to haves in the near future, like being able to change colours or sublines of the skills, once you already got feedback on them and the managerial access to all profiles in our space. Pros \- The Usability of the overall software - The visuals, that immerse you into the world of feedback - The possibilities to request feedback, perfectly taylored to everyone's needs - The possibility to send Kudos - The Slack integration is working really nice - The overview of the progress over time Cons Since I'm managing the feedbacks and a lot of people don't really move as fast as needed with managing their own feedbacks, I'm really missing a management possibility to get access to their feedback pages without them having me to send the magic sing-in link all the time Reason for choosing Matter Free, had everything we needed, looked and felt better! Review Source Response from Matter August 25, 2021 Thank you for the happy review, Dominik. I'll be sure to pass along your positive remarks to your design team! VR Verified Reviewer Assistant Construction Used the software for: 2+ years ### "Using Matter has been a game-changer for our team communication! " March 7, 2024 5.0 Very easy and highly recommended for teams looking to boost productivity and communication! Pros The platform is intuitive, making collaboration seamless. The organization of channels and direct messages keeps everything tidy, and the integrations add tremendous value to our workflow. Cons 1\. A little limited in Kudos output formats 2. There aren't many charities to choose from for donations. Alternatives considered [Kudos](https://www.capterra.com/p/140423/Kudos/)[Nectar](https://www.capterra.com/p/186557/PerkNow/) Reason for choosing Matter The Pricing and Feature was the game changer in choosing Matter. Review Source Dallas B. Graduate Research Assistant Biotechnology Used the software for: 6-12 months ### "Does Matter matter? Yes)" August 17, 2021 5.0 Pros I enjoyed the ability to solicit feedback anonymously from both equal colleagues as well as my superiors. Being able to track responses from an individual quarantine over time allows me to see how I improve, or regress, in certain areas. The more people in your network that can give you feedback, the more powerful this tool will be. Cons It really is it’s most effective when you have a large network of people from whom to solicit feedback, or are in a position where very frequent resurveying makes sense with the overall pace of your job. For smaller groups/organizations, it doesn’t seem to provide much more than a face to face conversation can take care of for free Review Source Response from Matter August 25, 2021 Great to hear that you've been able to tap into your network to make feedback more actionable and constructive, Dallas. CMD CLAUDIA MARIA D. FINANCE MANAGER Marketing and Advertising Used the software for: 2+ years ### "MATTER AND ORANGE" March 11, 2024 5.0 Pros Since the company works with everyone remote, Matter has been a really important tool for us to get everyone closer, recognize their value and their good work every day or week. It also makes us socialize more than if we didnt have it. Cons I think there is anything that I dont like, I even love the gifs they use to invite us to join kudos or so. Review Source MF Mark F. Data Professional Computer Software Used the software for: 1-2 years ### "Enabled me to get much higher quality 360 feedback" August 23, 2021 5.0 I have only been using Matter as an individual user for getting 360 feedback (the original functionality it had in 2020). I have used this to gather feedback in roles since 2020. I am really impressed with this software as an individual. Feedback survey software used in companies (if they use any at all) tends to be generic survey forms with freeform text boxes which are ineffective at encouraging specific feedback. The quality of feedback and how it is reported are excellent. I thoroughly recommend Matter and coworkers who have given me feedback have also adopted it. Pros The skill ontology seems basic at first but it is so useful. It enables you to think of skills you want to develop that you might not have thought of before until you see them as options. The ontology has made me rethink how I approach performance reviews and what skills I want to get feedback on - Matter has really enabled me to own these processes. Once feedback is in it is also clear in reporting to see which skills are highest rated and which ones are worth focusing on for improvement. The form is simple to use and lets people give focused feedback. The prompts that are offered also help to generate feedback and actions. For people who are not used to giving 360 feedback (e.g. people who have just started their careers) it is also intuitive software for them to use. Easy to keep track of responses from coworkers / peers. Cons Custom rating scales, or at least wider scoring than 1 to 5, would be a major improvement. People are prone to give 4 or 5 for ratings so it would be great to have a wider scale (support e.g. 1 to 10, -5 to +5) and custom descriptions of ratings. The limit of 6 personal feedback in history is low - it would be great if this were higher, or restricted to a timeframe like months, when you don't need Unlimited. Review Source Response from Matter August 24, 2021 We appreciate your positive note, Mark. Feedback should be constructive and actionable. Glad to hear that our research-backed skill ontology is helping you get amazing feedback! EV EVA V. Producer Insurance Used the software for: 1-2 years ### "Always Improve" January 9, 2024 5.0 Awesome, at first, I was hesitant but then hearing positive feedback and cheering was awesome and it made me feel better. Pros The rewards. It is nice to be able to get a little something back for the hard work. Cons Not everyone gets recognize. Some individuals may feel left out and sad.. Review Source ZB Zoe B. Senior Scrum Master Publishing Used the software for: 1-2 years ### "Great add on" May 28, 2024 5.0 Pros It is easy to use as it is in Slack which we use every day. It is fun so encourages people to use it. It is easy to use and customise. It provides a little friendly competition with the MVP each week. Cons Nothing, it meets all our needs. They also keep adding new features all the time! Alternatives considered [Kudos](https://www.capterra.com/p/140423/Kudos/) Reason for choosing Matter Ease of use and exactly what we wanted on paper! Review Source KK Katy K. VP of Finance and Accounting Events Services Used the software for: 6-12 months ### "Matter for Employee Engagement" June 7, 2024 5.0 Matter has been beneficial to recognize employees by employees across departments Pros Matter is easy to use company-wide and gives employees the opportunity to acknowledge and show support to each other. Cons Custom kudos could be improved to provide previews prior to posting. Review Source VR Verified Reviewer Business Intelligence Engineer Computer Software Used the software for: 6-12 months ### "A one stop shop for team experience management" August 21, 2021 5.0 Pros There are a bunch of things but the best I guess would be the reporting and analytics. There is no manual intervention needed. Once a pulse is completed it gives a holistic view of the performance which is great Cons The fact that it could take some time to getting used to the product is a challenge but the dedicated team is responsive and helpful Review Source Response from Matter September 3, 2021 Thank you for trying Matter with your team! We hope over time, your team will become more familiar with exchanging feedback on Matter. JF Jill F. Senior UX Architect Information Technology and Services Used the software for: 1-2 years ### "Low effort, big impact" June 7, 2024 5.0 Love it! So easy, and such a big impact! Pros It provides a VERY easy platform for our employees to recognize each other, and also for those employees to see a summary of their "kudos" for performance reviews. It seamlessly integrates with our Slack instance, so it's right there, all the time. Cons There is a small bug that makes it a little tricky to assign a feedback category and then start typing the feedback content. Sometimes it deletes. Review Source DS David S. License Funeral Director Consumer Services Used the software for: 1-2 years ### "Colleague recognition " June 3, 2024 5.0 Pros Recognizing your colleagues accomplishments Cons Nothing. Great program. Possibly not enough coins given Review Source DM Danielle M. Chronic Care Manager Medical Practice Used the software for: 1-2 years ### "Feedback from Matter User" May 24, 2024 5.0 I've personally had a great experience. I love that we receive reminders in the beginning and end of day to give kudos. We can all become very busy at work and have the intent to send recognition but can easily forget throughout the day, so receiving a cool reminder (they're super funny) is great . Pros Great for company morale. Recognizing our team regardless of title is very important, no one is exempt from receiving kudos. Cons I have not encountered any cons using Matter. Review Source Gustavo A. Customer Success Manager Program Development Used the software for: 2+ years ### "Great for team feedback" March 1, 2024 5.0 Pros Great to manifest publicly what the team or individuals accomplished. Usually, teams are not aware of what other teams do, so this is great. Cons The web dashboard is not super intuitive and very few users use it. Review Source SC Sam C. Head Of Engineering Financial Services Used the software for: 1-2 years ### "Matter is a great bit of kit for team recognition" March 1, 2024 5.0 Amazing - we love using Matter and people like receiving them Pros We love that we can send recognition about an individual or group of people that everyone can see. Receiving a matter is always a lifting moment of the day. Cons The weekly MVP always feels broken - we can't work it out! Review Source VR Verified Reviewer Principal Information Technology and Services Used the software for: 6-12 months ### "Great way to ask for feedback if you're shy" August 10, 2021 5.0 Pros Matter.app makes it easy to ask others for feedback and then see their result with clear action points (though these are selected from a list of suggestions). It's a nice way to create the habit of giving and receiving feedback. Not all feedback you get will be useful, but the ones that are really help. Cons Giving feedback is still hard - especially if you don't know what to talk about. It's common for someone to request you feedback regarding one of their skills... and nothing comes to mind. The problem is that feedback should occur in the moment the be timely - and between the event that could originate a good feedback and the feedback request, that timing is gone. The result is that some of the feedback you'll get will be confusing, contradictory, and not helpful at all Review Source Response from Matter August 14, 2021 Knowing how your team prefers to receive feedback is important. That's why we built Matter so that all learners can gather and process feedback. We're continuing to make feedback even more relevant through various integration like Slack to make feedback more conversational and real-time. DC Darla C. Century Club Support Marketing and Advertising Used the software for: 2+ years ### "Amazing Setup" June 3, 2024 5.0 I think this is a great way to show appreciation to other people. Pros I appreciate being able to praise my co-workers, showing them of a job well done or kodos for helping me out. I like being able to set up a praise to send out. Cons It would be nice if it would possibly be able to foresee some of the words I use often and fill them in. Review Source GJ Grant J. Executive Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Matter Review" May 24, 2024 5.0 Pros I have been using Matter for over a year. We encourage all employees to leave employee recognition posts every Friday. It is an enjoyable thing that we all look forward to. Cons It has been very smooth. I like all of the options that it has to redeem the coins for, especially the Amazon gift card. Review Source AS Amanda S. CoC Coordinated Entry Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "This Matters" March 1, 2024 4.0 I utilize Matter weekly by sending encouragement and good jobs. Pros The ability to show good teamwork or work in general to others in the company. Cons Not enough coins to give out each week to those being recognized. 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