# Zingit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zingit the right Patient Engagement solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186304/Zingit/reviews --- Zingit 4.7 (154) [View alternatives](https://www.capterra.com/p/186304/Zingit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zingit Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CD Christine D Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Some of the best things about Zingit is that not only does it send appointment reminders but you can text patients almost anything! “ May 22, 2023 KF Karen F OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes there is a delay in customer service. When the product goes down, it can disrupt the day. “ May 31, 2023 EJ Esgard J IT AdminHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Its integration capabilities, especially with Chirotouch, enhance efficiency and contribute to a cohesive workflow.“ November 21, 2023 EB Eric B Office CoordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “There are times when Zingit will not load which prevents us from using the system.“ June 9, 2023 EJ Esgard J IT AdminHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “appreciate the SMS software's exceptional communication capabilities, which streamline interactions and enhance overall connectivity.“ November 21, 2023 KC Kristen C Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “There are a few times this program gets a patients birthdate wrong. “ May 22, 2023 ZC Zachary C AdministratorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Asking patients to review us and sending us the feedback is a wonderful feature that has really helped increase our reviews as well.“ June 23, 2023 DT Dr Adrian T Doctor OwnerHospital & Health Care, Self-employedUsed the software for: Less than 6 months. “Its expensive for a new business, quite the risk when your getting started“ June 1, 2023 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Clinic Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product" December 8, 2022 4.0 Great customer service and implementation. Works great with ChiroTouch. Pros Great product. Has helped us a lot with reviews and patient reminders. Cons A bit pricy. Wish it was slightly cheaper for what you get. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) CT was not working well Review Source JD Julia D. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy and Affordable! " June 14, 2019 5.0 Great customer service and price. Will continue to use. Pros Simple to learn and teach others to use. Others that we looked at overcomplicated the usage and required us to use an adpage which also requires additional money. This is the best option I found for our practice. Cons I wish I could be notified on my mobile device when patients text. We have limited hours on certain days and not always at a desktop. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Too expensive and overcomplicated for our practice Review Source LL LaDonna L. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Great for messaging " July 13, 2022 3.0 Pros Being able to message patients and send automated messages when not available Cons That the app sent multiple appointment reminders to the point that patients complained. Review Source OB Olivia B. FOA Medical Practice Used the software for: 6-12 months ### "Zingit is amazing!" July 3, 2024 5.0 My overall experience has been nothing short of easy and great. It is so easy to use and teach others how to use. Pros I love how easy it is to use all functions for appointment reminders and creating templates. Cons I have not found anything I dislike with the software. Review Source RG Rachel G. Marketing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Convenient Patient Care Management " June 8, 2023 5.0 Our overall experience as a clinic has been amazing. Their program is easy to learn and use and they have great training videos available. Any time we've needed to reach the customer service team directly, one of their team members has been on the phone with us in minutes and super helpful. We'd recommend Zingit to any practice looking to streamline their patient communication and limit no shows! Pros We use Zingit CONSTANTLY at our practice and our patients love it! Our patients get a reminder text for each of their appointments which allows for us to make sure we and they are staying on top of their care and reaching their health goals. It is so great to be able to easily reach patients in the way that is most convenient to them. Cons Our office currently uses the original Zingit interface. We are excited to eventually switch over to using the Z-Suite inbox because it shows reminder, birthday and recall texts that are automatic and are not shown on the oldest interface conversation history but rather only on the admin dashboard. We have not been able to switch over to the Z-Suite inbox yet because the "Trash" feature is the most important feature to our team as it allows us to stay up to date on texts and discard those conversations that have been resolved. Reason for choosing Zingit We've been approached by other patient communication companies and are always confident that Zingit is the most innovative and well-rounded software of its kind in the industry. Other companies aren't able to compare to the variety and quality of services that Zingit offers. Review Source ZC Zachary C. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Great service, not just a texting service" June 23, 2023 5.0 Very positive, great reviews, very good feedback as well, has driven business in and kept things going here very nicely. Pros Two way text ability, patients love that. Checking in with patients after they haven't been in for a little while is also a great feature, lots of people come in or at the very least thank us and let us know they are thinking of it. Online forms to email the patients are really easy to use and look very professional. Asking patients to review us and sending us the feedback is a wonderful feature that has really helped increase our reviews as well. Cons Pricing is higher but you do get a lot of really great features that would cost alot elsewhere too. Removing patients from lists and not opting out completely has been confusing and have gotten a few different answers on how to do, sometimes it works other times they still receive texts. Some of our long time patients get annoyed with being asked to review over and over again when they have already, some who are on maintenance care schedules just back the check in date get annoyed since they are coming in soon anyways, this causes some of them to completely opt out of all texts as a whole. Alternatives considered [EZBIS](https://www.capterra.com/p/27270/EZBIS/) Reason for choosing Zingit More features and two way texting. Review Source CD Christine D. Office Manager Medical Practice Used the software for: 1-2 years ### "We love Zingit!" May 22, 2023 5.0 We used to keep a very long spreadsheet of patient who had to be called and followed up with... now with Zingit we just set up a protocol for anyone who has not been in the office with in a certain period of time and they get a text message asking them if they would like to make an appointment. It saves time, money and paperwork!!! It's much more efficient!!! Pros Some of the best things about Zingit is that not only does it send appointment reminders but you can text patients almost anything! All the texts look like like they come straight from the office line, the patient can text you back... it saves time and phone calls. We also love being able to send new patient paperwork through Zingit. Cons I can't think of anything at the moment that I would change about Zingit. Review Source Response from Zingit Solutions June 6, 2023 Thanks for the fantastic review, Christine! We're glad to hear that our platform is saving your practice time, money, and from doing paperwork. We're also thrilled to see that there isn't anything you would change about Zingit! KZ Kristin Z. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product" May 31, 2023 5.0 Pros Helped us get more Google reviews, great reminder system that we can rely on. Cons For patients to make appointments doesn't match up for our scheduler and we've had patients and prospective patients get mad. If you could turn off the calendar part and just have the request an appointment part that would be a lot more helpful to us and patients not get mad at us. Review Source Response from Zingit Solutions June 6, 2023 Hey Kristin, thanks for your review! Glad to see that our platform has helped you generate more Google reviews and that our reminder system has been reliable so far. We're sorry to hear about the issues you've had with your scheduler, and that it's led to frustrating your patients. We'll share this feedback with our product team! JD Jessica D. Chiropractic Assistant Medical Practice Used the software for: 2+ years ### "ZingIt Makes My Job Easier!" October 18, 2022 5.0 ZingIt just makes so many things easier and more efficient. They’re amazing and I love them. Pros I love everything about ZingIt but my favorite part is the ability to quickly and efficiently speak with patients and move around their appointment if needed. They can let us know if they’re running a bit late or if they can come in early. I also love ZingIt’s Forms which has seriously altered my work life to allow patients to fill out their paperwork ahead of time. One of the best new features they offer!! Cons I would love the option to send emojis to our patients. A lot of our patients already try to send them to us so I’d love to send some back! Review Source VR Verified Reviewer Owner/Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Current customer" September 10, 2019 5.0 Patients like the reminders and are happy with the ability to text the doctor. Pros The user experience was great - simple and clear workability. There is an option to receive emails when out of the office. Cons Customer support was less than other companies I have used. They are wanted to upgrade to pro version instead of solving the issue at hand. Communication is delayed even by email. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) Cost Review Source CW CAsey W. Owner/Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with product!" June 8, 2023 5.0 Patient communication is higher with this product. Pros This allows my staff to stay in contact with patients that would otherwise be lost in the wind. Some people like to text over phone calls. Cons I can't really think of any cons at this time. Reason for choosing Zingit The salesman, at the time, was also the \[sensitive content hidden\]. Review Source LW Laura W. Doctor & Owner Medical Practice Used the software for: 2+ years ### "Expensive, but worth it!" April 21, 2023 5.0 My staff spends less time on the phone yet my patients feel more engaged. Pros I love the appointment reminders and being able to have the app ask patients for reviews. It's a conversation i hate having. Now I'm put of it and still getting the reviews I need. Cons I think it's an expensive program, but I see the benefits of it. Reason for choosing Zingit They integrated with my EHR. Review Source Response from Zingit Solutions April 25, 2023 Thanks so much for the kind review, Laura. We're so glad to hear that Zingit is helping you with your appointment reminders and online reviews! MB Melissa B. Chiropractic Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use but could benefit from some additional features " June 8, 2023 4.0 The largest benefit has been decreasing out missed appointments. Pros Appointment reminders are fantastic & have improved our missed appointments. The broadcaster is useful, but allowing more characters would be extremely helpful. Cons When messages fail, it would be helpful to see what phone numbers failed.Higher character allowance for texts. We have to send multiple texts to get our full message to patients.I'm the broadcaster, having the list of patients chosen seems like they show in a random order. It would be helpful to be able to organize the order by last name, appointment time, etc. Review Source AG Andrea G. Office Manager Medical Practice Used the software for: 6-12 months ### "Pretty Good!" June 5, 2023 5.0 Good Pros The text feature and reminders are great, the paperwork being sent automatically has been a game changer. Cons A lot of trial and error. Customization feels like it never ends but that happens with a growing practice. Review Source Response from Zingit Solutions June 6, 2023 Thanks for taking the time to leave us a review, Andrea! Glad to see that texting, reminders, and automation are a game changer for you! PS Pamela S. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "good" May 22, 2023 4.0 I do not have to make reminder calls Pros Patient reminders are sent out daily. it lets patients respond Cons Cost is on the higher end . I wish it was more affordable for us Reason for choosing Zingit Contact made by Zingit rep sounded good Review Source Response from Zingit Solutions June 6, 2023 Hi Pamela, thanks for the kind review! Glad you're enjoying Zingit so far and that patient reminders have been effective for your practice! SC Sydney C. Assistant Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Appointment Reminders Made Easy" May 31, 2023 5.0 Very positive. Pros Automatically connects with our schedule to send appointment reminders via text. We also love how easy it is to message back and forth with patients, as if we were texting them. Cons There is no email option. There are times when we find that sending emails to patients instead of texts would be so helpful. Review Source Response from Zingit Solutions June 6, 2023 Thanks for the fantastic review, Sydney! We're pleased to hear that your practice is enjoying the ability to text back and forth with patients. BK Brianne K. Owner/Chiropractor Alternative Medicine Used the software for: 1-2 years ### "Patients and Staff LOVE Zing It" June 29, 2019 5.0 The system is easy to use. Our patients love it. Customer service is always helpful. The monthly fee is easily worth the value it brings to the office and patients. Pros The system is super easy to use. The automatic text reminders are great. Our patients love them. It is also nice that they can reply to us directly for any changes. The happy birthday automatic texts are wonderful. The system makes reactivations and check-ins very easy for staff to do. I love that you can set them to go out at a future time so you can do them early in the morning or late at night but have them send at a normal afternoon time Cons I wish that we could receive pictures. We take care of a lot of pregnant women and they like to send us a picture after the baby is born. People also like to send a picture of their insurance card on occasion. We have had a few issues with the system going off-line and reminders not being sent out, however, customer service corrected the issue quickly and it didn’t affect our day Review Source KM Karen M. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" May 22, 2023 4.0 Its useful. Pros Its great to be able to text our patients and send out mass texts when we are closing. Cons If someone says they want to cancel an appointment, the word cancel opts them out of texts. Review Source Response from Zingit Solutions May 23, 2023 We appreciate the great review! Nice to hear that our mass texting and opt out features have been serving your practice well. Hope you continue to enjoy our platform. CB Christopher B. Chiropractor Medical Practice Used the software for: 1-2 years ### "Great for Chiropractic Office " June 8, 2023 5.0 It has been very good overall. Pros Works well with Genesis and is fantastic for appointment reminders. Cons Daylight savings time had a hiccup but it was fixed. Review Source AS Adrienne S. Office Manager Medical Practice Used the software for: 2+ years ### "No Stress System" July 2, 2019 5.0 We have seen a major decrease in missed appointments and a more successful recall system with Zingit. Pros We have used Zingit for years and I can say it has lessened the amount of time our office was spending on appointment reminders, missed appointment follow up calls and just general communication with patients. Being able to communicate with patients in real time via text has opened up a world of opportunity. Cons I wish there were a way to easily set up monthly reminders for patients who don't schedule but would like to receive a nudge to book an appointment. I realize that I can be done but the process to do so is timely and frustrating. Review Source DC Donna C. Office Manager/Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Text Reminders" June 24, 2019 5.0 Zingit has been a great company to work with. Not only is the cost very affordable for what we need, the customer service is great as well. Any time I have had an issue with the system , I have been taken care of in a short period of time. The software/service in itself has been a huge time saver in our practice. It has also helped tremendously with patient communication. Pros I like how easy it is to use. I am not a techy and find this software simple. Cons What I like least is the field of characters allowed in a text. I feel like there can be more. Reason for choosing Zingit Zingit was very cost effective for their service. The program is super simple and that made sense, Review Source JA Joseph A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "GREAT HELP AT FAIR PRICE" June 15, 2019 5.0 Pros The software is very well automated and sends out the messages as you schedule them. Cons At this time it only come in english. We have many spanish patients and Zingit will not check our software to decide which to send the selected language message. Seems like an easy fix since they are already linked to the software and the software ask to select a language. Also I wish there was an app so we could respond to text when the office is closed and we are not online. Review Source Response from Zingit Solutions June 17, 2019 Thank you for the positive feedback. We appreciate your insight. CY Crystalin Y. Office Manager Medical Practice Used the software for: 2+ years ### "Chiropractic Office User " June 14, 2019 4.0 The customer service is awesome! If I ever have a problem, which has only been twice in 2 1/2 years, they were prompt at resolving the issue, and they very friendly as well. Pros You can send free form text, and the option to send text in the future. Cons When you type in the patient's last name into the search field you can't hit enter, you have to click on the "search" button. Which is really not that big of a deal, just a bit annoying, because most software programs I use in this field has that option. Review Source Response from Zingit Solutions June 17, 2019 Awesome constructive feedback. Thank you! DF Deborah F. Office Manager Medical Practice Used the software for: 2+ years ### "Zingit reduces no-shows for appointments " July 2, 2019 5.0 Pros I love the automated text reminders that go out to our patients each evening about their appointment the next day. Patients are able to respond to the reminders to confirm, change or cancel their appointments, which is an efficient use of their time and ours. Calling to leave a message frequently does not connect on a timely basis with our busy patients. Cons I would like to have the option to send an additional reminder on the same day as the appointment. Review Source KL Kara L. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "We love Zingit!" June 16, 2019 5.0 Pros The ability of the person to reply and have a conversation with us via text as opposed to just reply Y/N for if you'll be able to make the appointment. Cons When the patient replies cancel referring to their appointment, the software opts the patient out of the messaging automatically and it's difficult to opt them back in again. Also, the software doesn't always pick up the correct phone number. Review Source Response from Zingit Solutions June 17, 2019 Thank you! We appreciate the kind words and suggestions. Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Chiropractic](https://www.capterra.com/chiropractic-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.