# Page 2 | Zingit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zingit the right Patient Engagement solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186304/Zingit/reviews --- Zingit 4.7 (154) [View alternatives](https://www.capterra.com/p/186304/Zingit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zingit ## Showing most helpful reviews Showing 26-50 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sherry M. Practice Manager & Certified Chiropractic Physician's Assistant Medical Practice Used the software for: 1-2 years ### "Easy Transition and Implementation" May 22, 2023 5.0 We are very pleased with all that we have needed to use Zingit for. Pros The ease of transition and implementation of the program for our staff and for our patients. Cons There are some interruptions that are due to the cell phone companies where patients do not get the text reminders at all or after their appoinment time. But when Zingit is alerted to these issues, they are fixed within a minimal amount of time. Reason for choosing Zingit It met all of our needs as a practice. Review Source Response from Zingit Solutions June 6, 2023 Thanks for leaving us this fantastic review! It makes us happy to see that your transition and implementation was seamless for your staff. We're also glad to see that Zingit meets all of your practice's needs! KM Kate M. President Health, Wellness and Fitness Used the software for: 2+ years ### "Ability to communicate with patients via text is a must" June 1, 2023 3.0 Pros Ability to communicate with our patients on our time and the way most people communicate today (text). Text alert reminders are a must Cons The limited characters. Not being able to send videos. Review Source Response from Zingit Solutions June 6, 2023 Thanks for the kind review! We're happy to hear that texting and reminders have been beneficial for your practice. In terms of the 150 character limit, if you switch over to our Z-Suite inbox, you can toggle on MMS and the limit extends to 500 characters! This is totally free and simple to swtich over to. If you need assistance switching to Z-Suite, feel free to email support@zingit.com and we'll help you get set up! EJ Esgard J. IT Admin Hospital & Health Care Used the software for: 1-2 years ### "Zing it review" November 21, 2023 5.0 Overall, this SMS software delivers an awesome overall experience, seamlessly connecting communication threads and offering a user-friendly interface. Its integration capabilities, especially with Chirotouch, enhance efficiency and contribute to a cohesive workflow. Overall, it's a solid choice for anyone looking to elevate their messaging game. Pros appreciate the SMS software's exceptional communication capabilities, which streamline interactions and enhance overall connectivity. Its user-friendly interface significantly contributes to a seamless experience, making navigation and message management intuitive for users of varying technical expertise. Moreover, the seamless integration with Chirotouch not only fosters operational efficiency but also ensures a cohesive and synchronized workflow between the SMS software and the Chirotouch platform. Cons Sometime the GUI is not as transparent as possible. GUI is a bit confusing, sometimes to find a particular task. Review Source sS steven S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Essential for our practice " May 31, 2023 5.0 Overall it’s been good Pros Easy way to communicate with patients on a daily basis Cons Losses connection to my EHR a few times already and sometimes doesn’t get days right Review Source Response from Zingit Solutions June 6, 2023 Hi Steven, thanks for leaving us a great review! We're glad to hear that our platform is making your patient communication easy. We're sorry to hear that there's been a few hiccups - we're constantly working on improving our platform and will work to address these issues. JC James C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "So happy we finally found a service that worked with all we needed! " June 6, 2023 4.0 Pros Was easy for staff to learn. Very helpful tech support. Improved patient stats in missed appoinments. Cons The price is a little up there but now adays what isn't. Review Source AD Alice D. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Wonderful product!" May 31, 2023 5.0 ZingIt has helped with patients making their appointments on time, and has been a game changer for aAvance. Pros The ease of use, along with customer service. Cons The only issue we have had thus far is being able to put a patient on the schedule twice for 2 different treatments and streamline to only one reminder. Review Source Response from Zingit Solutions June 6, 2023 Thank you for the fantastic review! We're pleased to see you've found our platform to be easy to use, and that our customer service team has been helpful so far. We appreciate the feedback regarding streamlining reminders together - we'll make sure this feedback makes it's way to our product team. KC Kristen C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Zingit helps our business move forward" May 22, 2023 5.0 This platform is user friendly and offers many options in regards to setting up future texts, creating and implementing templates and the ease of responding to text messages. Pros I appreciate that Zingit offers immediate help when I need it. Cons There are a few times this program gets a patients birthdate wrong. Not sure why. Review Source Response from Zingit Solutions May 23, 2023 Thanks for the fantastic review! Glad to hear that our support team has been quick to jump in and help when needed. Also happy that you find our platform to be user friendly and that you're making the most out of our templates. We are very sorry to hear about the issue with patient birthdates–we will make sure this feedback makes it to our product team. JC Jarrett C. Owner Medical Practice Used the software for: 2+ years ### "Awesome company and awesome service." June 8, 2023 5.0 Pros The ease of being able to text patients for conversation, as well as the time it saves my front desk for recalls and reminders is amazing!! Cons No failed log in the new portal an sometimes texts get buried in the conversation log. Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Reason for choosing Zingit Cost, and ease of use. Review Source KF Karen F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Zingit has been a positive addition to our practice." May 31, 2023 5.0 Pros Zingit was easy to implement. We uploaded our paperwork and can send it easily to the patients. This helps when the patient arrives, making that first visit go more smoothly. Cons Sometimes there is a delay in customer service. When the product goes down, it can disrupt the day. Getting someone on the other end of the line helps us know that it will be resolved as quikcly as possible. Reason for choosing Zingit overall offerings Switched from [TextFree](https://www.capterra.com/p/203592/TextFree/) More professional, easier, less manual application Review Source Response from Zingit Solutions June 6, 2023 Thank you for taking the time to review our platform, Karen! Glad to hear that Zingit has been a positive addition to your practice and that it's making sending paperwork to patients easy. Sorry to hear about the delay in customer service - we're constantly working to be as quick as possible! We'll certainly take your feedback into consideration. CW Cindy W. Office Manager Medical Practice Used the software for: 2+ years ### "Thank you Zingit" May 24, 2023 5.0 Pros The ease of use. I don't have to call patients to remind of appointments. Cons I wish there was a way to alert me that someone had sent me a message. Review Source Response from Zingit Solutions June 6, 2023 Thanks for leaving us the high star review! Happy to see that our platform is relieving you from have to call patients as frequently! PH Patricia H. Administrative support Hospital & Health Care Used the software for: 2+ years ### "Good product getting better." May 22, 2023 4.0 Pros It is easy to utilize. We have not used it to its full potential. The ability to message in real time is important to the patient and so that makes it important to us. The reminders are great for all involved. Having the reviews sent directly to the customers is a great asset to the clinic. Cons I do not think we could integrate with our EHR initially. I think that the integration is good in some areas but lacking in others. Review Source Response from Zingit Solutions May 23, 2023 Thanks for the fantastic review! We're glad to hear that Zingit replaced your need to use two separate platforms. And awesome news that real time messaging is making a positive impact on your patients, and that reminders and review requests are doing their job. We appreciate you! KS Kathy S. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Look no further for your sms reminder system this is the one you want!" June 10, 2021 5.0 My overall experience great whenever I need help or a refresher on a feature that hasn't used or it's been a minute the team at Zing-it has been fantastic throughout the time we've been with them, couldn't say a bad thing Pros The ease of use and as they have evolved we've been able to use their features to bolster our reputation management and patient recalls. Cons Like any other SMS system, you might be looking at, if a patient doesn't want to talk to you they easily type in stop and cease all communication and I think that's a bummer but it's the legal way to offer SMS Review Source Response from Zingit Solutions June 14, 2021 Thank you, Kathy! We appreciate the kind words and opportunity to help your practice. :) CP Chris P. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Zingit has become an essential piece" May 31, 2023 5.0 Pros Integration with Chirotouch was a breeze. And it runs seamlessly in the background without having to dedicated hours of time to it. Patient feedback has been amazing - they love the reminders and subtle automated check-ins ! Cons Some more personalized text ad campaigns would be helpful. Review Source Response from Zingit Solutions June 6, 2023 Thanks for your high star review, Chris! Happy to hear that our platform has been an essential piece of your practice and that the integration with your EHR was a breeze. We're also thrilled to hear that patient's have even gone out of their way to expressed their appreciation for reminders and check-ins. We'll share your feedback on making the text ad campaigns more personalized with our product team! KP Kelsi P. office mananger Health, Wellness and Fitness Used the software for: 1-2 years ### "Added Value with Zingit" June 24, 2019 5.0 Pros I love the Zingit honors their long time customers and have added value to our monthly subscription by now offering review prompts instead of just reminder texts to our chiropractic patients we serve! It's been such a blessing to see our patient's positive experiences shared on online platforms that help encourage other to consider chiropractic care at our office! Cons This software is 90% user friendly. There currently is a restriction on the # of characters per text sent. This is cumbersome. I do look forward to their platform becoming more user friendly and omitting that character restriction. I look forward to very soon their platform having customization of our new patient appointment texts. Soon our new patient appointment texts will be able to include a link to our new patient paperwork, a link to our patient reviews, our office address, and more details that our established patient visits don't need for their day to day reminder texts. Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Reason for choosing Zingit Initially, they came highly referred and we jumped on board to help decrease patient no show rates. Yet, now that they've added features, while staying competitive in price, I'm less likely to switch to another product at this time such as Sked or Review Wave. Review Source JR Jennifer R. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Text to customer/patients - GREAT for mitigating missed appointments" June 18, 2019 5.0 In the past, we had to call patients to let them know they had missed an appointment. Sometimes we were unable to do that in a timely manner so were constantly, trying to reschedule and keep patients on track. It took quite a bit of man-power. Now that we have Zingit, our missed appointments are significantly less. Our patients love the convenience of texting us to let us know if they need to reschedule or are going to be late. It's great! Pros Zingit is very easy to use to communicate appointment times/reminders with our patients. So many people use their text messaging to keep track of everything these days, rather than email or phone calls. Zingit makes it simple to remind patients of upcoming appointments. Cons When patients send multiple texts or very long messages, the messages get broken down into separate texts and do not come through in logical order. And if a message has been replied to, but not yet cleared from the inbox, there isn't an indication that's happened unless you go to reply to it and see there's already a reply there. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Zingit With Chirotouch (at the time) patients were unable to communicate back to us via the text message. 2 way - communication is so important! Review Source EB Eric B. Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Zingit for Chiropractic" June 9, 2023 4.0 I think it is a great asset to the office, however has its issues and limitations. Pros Zingit has helped automate our office appointment reminders, opening additional time for our team. Cons There are times when Zingit will not load which prevents us from using the system. Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Review Source BW Brittany W. admin Hospital & Health Care Used the software for: 2+ years ### "PowerHealth Review" June 8, 2023 5.0 fewer no shows. Pros can msg back and forth to rebook patients and we can see if they and what msg they got. Cons There are different platforms and I wish they would be merged together.. on one you cant delete old numbers and hard to change info on the patient, On the old one its great for changing into and deleting old numbers but doesn't grab your attention like the new platform does when a new msg comes in. Reason for choosing Zingit who we train with uses zingit.. Review Source JC Julie C. Office Manager/Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Zingit works well for us!" May 22, 2023 5.0 We are very happy with the product! Pros Ease of use, multiple employees and computers can access Cons We need to take the time to learn it a little better. That is not a reflection on the product though. Reason for choosing Zingit Ease of use; industry specific; inexpensive Review Source Response from Zingit Solutions June 6, 2023 Hi Julie, thanks for leaving us an awesome review. We're happy to see that your practice is finding Zingit effective and easy to use! EA Esther A. Health Care / Chiropractor Medical Practice Used the software for: 2+ years ### "Great product and user friendly " June 5, 2023 5.0 Great! Pros Appointment reminders and able to connect back via the system Cons A little expensive for me but it’s a great product Alternatives considered [Jane](https://www.capterra.com/p/230191/Jane/) Reason for choosing Zingit I liked Zingit. Review Source Response from Zingit Solutions June 6, 2023 Hi Esther, thanks for your high star review! We're so glad to hear that our platform was exactly what your practice needed and that appointment reminders are doing the trick! CL Christina L. Business Manager Medical Practice Used the software for: Less than 6 months ### "Setup and use very easy and functional, but could use more features" May 22, 2023 4.0 Functions to our basic needs for communicating with patients Pros Able to communicate with our patients via text; capability of reminders for our patients at different intervals; capability to send requests for reviews Cons Not able to control specificity of frequency of review request once one has already been made by the patient Reason for choosing Zingit Few others work directly with ChiroFusion software which is what we currently use Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Price was main and only factor; otherwise, software performed and exceeded expectations for function and use Review Source Response from Zingit Solutions June 6, 2023 Thanks for taking the time to review us, Christina! We're glad to hear that patient texting, reminders, and review requests have been effective for your practice. We'll make sure your feedback on the inability to control review request frequency to our product team, as well. CD Christopher D. Chiropractor Medical Practice Used the software for: 1-2 years ### "Zing it Review" May 22, 2023 4.0 Overall experience is great, makes a huge difference in appointment compliance and getting people rescheduled if they need to cancel Pros Very useful for communicating with patients at their convenience Cons No real complaints, i do wish we could respond to people who text in and have the wrong # or are not in our contacts Review Source Response from Zingit Solutions June 6, 2023 Hey Christopher, thanks for leaving us with this kind review. We're happy to see that you don't have any real complaints at the moment, and that Zingit is helping with appointment compliance and getting patients rescheduled! CO Cara O. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Value" May 31, 2023 4.0 Pros The price is much better compared to similar services and tech support is wonderful. Cons I feel that improvement could be made in family text reminders for members that use the same phone number. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Cost, value Review Source Response from Zingit Solutions June 6, 2023 We appreciate your high star review, Cara. Glad to hear that our tech support team has been "wonderful" so far and that you're finding our platform to bring great value to your practice. We will certainly take your feedback on family text reminders into account! KK Kate K. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### ""I just text patients all day" - Me, everyday." June 14, 2019 5.0 It is very easy to get a hold of trouble patients that won't return phone calls. The texting aspect makes it easy for them to respond at their convenience and text in for appointment times or rescheduling. Pros My patients do love the ease in which they can communicate with me. I appreciate the helpfulness of the Zingit staff. When I call in with a question or an issue, they assist me right away and update me with any changes. I don't know how we survived with out Zingit before! Cons I know this is a software thing, but patients will sometimes respond with emojis or send pictures, and they don't understand that the program isn't built for that. Not really a con, but it's just something funny that I deal with. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) The text appointment reminders were too unreliable, it would stop working over weekend, and so all of our Monday patients would have to be manually reminded. There was no 2-way communications with CT either, so Zingit was definitely the better option! Review Source AS Amanda S. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Best application ever" July 28, 2023 5.0 Pros Zing it makes patient communication so easy Cons The Character limits are not ideal, but workable Review Source SB Sam B. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "highly recommendated" May 22, 2023 5.0 Pros easy to use, patient appointment retention, appt compliance Cons 160 character limit max per text, i'd prefer more flexibility in content Review Source Response from Zingit Solutions May 23, 2023 Thanks for the kind review! We're happy to hear that our platform has been easy to use. In terms of the 150 character limit, if you switch over to our Z-Suite inbox, you can toggle on MMS and the limit extends to 500 characters! This is totally free and simple to swtich over to. If you need assistance switching to Z-Suite, feel free to email support@zingit.com and we'll help you get set up! 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