# Page 3 | Zingit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zingit the right Patient Engagement solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186304/Zingit/reviews --- Zingit 4.7 (154) [View alternatives](https://www.capterra.com/p/186304/Zingit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zingit ## Showing most helpful reviews Showing 51-75 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TO Travis O. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Service All Around!" June 18, 2019 5.0 Integrating ZingIt has been a very positive experience, and our front desk staff love that they're able to save time by texting patients rather than calling (for missed appointments, reschedules, etc.). Patients appreciate an added form of communication, and we have found that many patients prefer to correspond via text as opposed to e-mail or phone calls. Pros ZingIt is fast and easy to use, and our patients love the ability to receive text reminders for their appointments as well as the two-way texting function, where we can correspond via text in real time. Cons We wish we were able to customize when different patients receive their text reminders (i.e. 1 hour, 4 hours, 24 hours, etc. before appointments). The Dashboard takes a little getting used to, but is pretty user-friendly once you're familiar with it. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) We had some issues with reliability (texts not going out to patients if there was an issue with the server), and and we liked the idea of two-way texting with patients to save time, both for our front desk staff and for patients. Review Source DDL Dr Daniel L. Regenerative Medicine/chiropractor Hospital & Health Care Used the software for: 2+ years ### "Great Job! " June 1, 2023 5.0 Excellent! Pros Very easy to use! Zingit helps us stay connected to our patients. Cons No problems here! Review Source DL Deann L. Doctor/Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product; easy to implement and use" May 22, 2023 5.0 Great experience overall; would definitely recommend Pros Seamless integration; good customer support. Easy to use. Cons I wish it was priced more reasonably; less expensive Alternatives considered [RAPID](https://www.capterra.com/p/27888/RAPID/) Reason for choosing Zingit Two way text feature Review Source Response from Zingit Solutions May 23, 2023 We greatly appreciate the kind review! We're pleased to see that our platform has been easy to use and that our customer support team has been helpful. We're thankful for the recommendation! CF Carolyn F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Gets the job done" June 18, 2019 4.0 Less no call, no shows; but it does make it too easy for people to flake out on their appointment if they can just shoot a text and not have a conversation about why. Pros I love the ease this allows to communicate with patients. Patients also appreciate the reminders they get. This has decreased the amount of no call, no shows. Cons It has recently stopped alerting us when we have a new message so we're missing people's request to change appointment times. If patients type "cancel appt" the software has opted them out of the texting platform instead of letting us know to change the appointment. The layout on the computer has also recently changed and now we cannot read the entire message on the side bar because it is too stretched out and we need to open every single conversation if we want to read the whole thing. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Zingit Zingit allows automated reminders that sync with our Chirotouch calendar and Zipwhip would've required us to manually schedule them out. Review Source DAT Dr Adrian T. Doctor Owner Hospital & Health Care Used the software for: Less than 6 months ### "Onboarding Is easy" June 1, 2023 5.0 The team is great, they explain everything. the software is user friendly and easy to work with Pros The team are great and the on boarding process was seamless. Cons Its expensive for a new business, quite the risk when your getting started Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Reason for choosing Zingit referrals Review Source Response from Zingit Solutions June 6, 2023 Thanks for the fantastic review, Dr Adrian! We're thrilled to see that our team and on boarding process was "seamless", and that you're finding our platform to be user friendly. AA Andrew A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Use Reminder System with Great Features" June 14, 2019 4.0 Patients have really liked the text reminders. It has helped with my retention and appointment show rate and now it is helping with reviews. Pros I like the ease of use with the text workstation. I recently was upgraded to pro and some of the review and reputation management features are great. I have had the upgrade for two days and have 3 new reviews. Cons The only negative is that sometimes I hear from patients that they sent a text back, but I did not receive it on my end. Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/)[Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Reason for choosing Zingit Features, service Review Source Response from Zingit Solutions June 17, 2019 Thank you for the awesome review and the product feedback. We appreciate having the opportunity to service you and your practice. :) DG David G. Chiropractor Medical Practice Used the software for: Less than 6 months ### "Guzzardo Chiropractic Center" May 22, 2023 5.0 We are very happy with our experience so far Pros We love that they said automatic reactivation texts asking how patients have been to try and get them back into the office Cons We aren't finding any cons as of right now Reason for choosing Zingit none Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Solutionreach didn't offer all the services we needed and were priced higher Review Source Response from Zingit Solutions May 23, 2023 Great to hear your getting value out the reactivation texts and that there are no cons as of now! And we're happy to know that you chose our platform over Solutionreach :) GH Gene H. Owner and physician Alternative Medicine Used the software for: 2+ years ### "Zingit" May 22, 2023 5.0 Overall experience has been positive. Pros We like zingit's text reminders and it's ease of integration into our software. Cons It is a little pricey for what we use it for. Review Source Response from Zingit Solutions May 23, 2023 Thanks for the kind review! Great to see that our text reminders are helping out your practice and that the integration with your software has been seamless. NR Natasha R. Office Manager Medical Practice Used the software for: 6-12 months ### "So happy we switched to Zingit! " June 17, 2019 5.0 Our service was outstanding from the get-go. CSR was extremely supportive and ensured that our needs were met. The general support line is FAST in their response and THOROUGH in their explanation of just about everything. We are very pleased!!! Pros Ease of use. Ridiculously AWESOME customer support (unlike their competitors). Reliable. It's so easy to speak with our patients now and we feel so much more connected. We are so glad we made the switch! Cons I wish the Front Desk Workstation was a little more savvy. I wish we could see previous conversations more easily so we could refer back when necessary. It would be nice to pull up a patient and see the most recent conversation quickly. The only other con I have is for families. We would love to use the birthday function, but we can't because it only goes out to one family member. I wish it could pull patient specifics so it could send ALL of our patients birthday reminders. Review Source Response from Zingit Solutions June 19, 2019 Thank you so much for the kind words! We appreciate the vote of confidence and the product wish list. We'll be sure to pass along to the dev team. :) JL Jessica L. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "LOVE ZING IT" June 14, 2019 5.0 My experience the past 5 years using zing it has been exceptional. Their customer service is fast and friendly. They are willing to help troubleshoot if there is ever and issue. I enjoy using zingit. The consistency is what is so important to our practice. I would never switch. Pros It's so easy to use, and our patients absolutely LOVE getting text reminders. They also love being able to text us when they have to reschedule or have a quick question. Cons There isn't anything I don't like. I love the consistency of the program. I never have to wonder if our patients got their text messages. Review Source Response from Zingit Solutions June 17, 2019 We are literally blushing right now. Thank you for the flattering review. We work so hard to provide a great service, and it always feels good to hear the positive feedback. Thank you! KW Kathleen W. Director of Patient Care Hospital & Health Care Used the software for: 1-2 years ### "Zingit helps us schedule more patients" June 17, 2019 4.0 We are able to get in touch with prospective patients immediately after they request an appointment by texting them and letting them know to expect a phone call from us in the next few minutes. Our contact rate has gone up dramatically since using Zingit texting. We're also able to easily schedule existing patients or chat with them about their care without having to find a time that they are available to speak by phone. Occasionally an email address bounces because we didn't hear correctly on the phone. A quick text asking for the email address and we have it in writing - no room for error there! Pros 2 things we love about this software - having the ability to 2-way text with patients and automated appointment reminders. We can get in touch with people much easier than playing phone tag and automated reminders save time for my team! Cons Can't send pictures or emojis. When people text back with a thumbs up, it comes through as a blank text. Review Source NG Nina G. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "A useful service that could use a few adjustments" July 2, 2019 4.0 Overall Zingit is a good company. Customer services answers my emails quickly, and they are helpful for the most part. The website is user friendly and the reminders go out 99% of the time with no issue. Pros I like that the texts are automatically sent out for reminders and that my patients can reply instantly. Once I got to know the layout it's pretty simple to get to the parts of the website that my office uses. Cons I have had patients complain they did not receive the appointment reminders, I usually look further into it and mainly get the response that nothing seems wrong on Zingit's end. I was also told massages would be able to send out with a separate automatic reminder than a regular appointment, which never happened. Zingit was working on it a few days, but nothing ever changed so I just let it go. Review Source CJ COURTNEY J. Chiropractor/Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Notifications to client made easy" June 21, 2019 5.0 Zingit is great. It interfaces with more EHR softwares than anyone else in this industry. I looked at 3 or 4 other companies to do business with prior to discovering Zingit and they didn't work with my somewhat common software. Zingit did. Pros Appointment reminders are great. Software syncs up with my EHR records following HIPPA laws and reminds patients of their appointments. This reduced the no-shows by 40%. Cons The user interface is a bit out of date. Sometimes it is slow to respond and it doesn't have some filing or organizational things that would make it run smoother. A little cluncky but functional. Reason for choosing Zingit They interfaced with my EHR software and the other companies did not. They invested more into the user interface and less into software development. Review Source KJ Kathryn J. President Alternative Medicine Used the software for: 2+ years ### "Doctor of a busy office" May 23, 2023 5.0 Great Pros The appointment reminder and getting Google reviews Cons We cannot customize our message per group texts Review Source MM Mark M. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Keeps us in touch in a New Era" June 28, 2019 4.0 Zingit helps us reach out an touch our patients with gently reminders, birthday greetings, or just to rescedule an appointment without picking up the phone. Things work differently in the Era we live in and people don't answer the phone as easy as they do text. Pros Fast and easy communication in the 21st century. Cons Sometimes other people get the number we use Zingit from and they get all kinds of offers on their cell phone. It isn't from us but we don't have a dedicated line. Reason for choosing Zingit Meeting them at seminar and other Dr. Referrals made the difference on why we chose Zingit. Review Source CG Celina G. Chiropractor Hospital & Health Care Used the software for: 6-12 months ### "Zingit Review" May 25, 2022 5.0 Very pleased with the service Pros I love that zingit is easy to use and has helpful videos. I wish I had more time to watch and implement all the features zingit has. Cons Nothing, I just simply wish I had more time to research the library and implement strategies that zingit features. Alternatives considered [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) Reason for choosing Zingit Pricing and more features Review Source HR Heidi R. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "Wonderful Customer Service!" June 24, 2019 5.0 Pros We have been using Zing-It Solutions for a while now. We love the ease of the product. It is interactive and very user friendly. We are often able to contact patient via text much more easily than traditional phone calls. We especially love the customer service we have always received. They take time training their team. Cons The new reviews platform has a different "Short Code" number for their review requests. Patients, unless notified in advance" seem to this it is spam and do not follow the link. Review Source TK Terez K. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "Zingit Review" June 17, 2019 3.0 Our patients and staff have found Zingit text reminders to be extremely helpful...when they work. The product itself is a great investment for any business dealing with appointment reminders. However, there are some necessary updates that need to happen on the Zingit side in terms of getting the correct information and making sure the product does what it's supposed to all the time. Pros Our patients love the text reminders for their appointments! Our staff likes the ability to text/notify patients from a non-personal number. Cons The overall layout of the mobile workstation could be easier to use and navigate. We have also had some problems with text messages not being sent out and/or sent to the wrong person with incorrect times. Review Source CL Candy L. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Would highly Recommend!" July 2, 2019 5.0 Using Zingit has saved us tons of time of being on the phone! We can send a message quickly and not be on hold or waiting to leave a voicemail. Patients love it too. Many patients will answer a text before they listen to a voicemail and return a call. Pros Zingit is so user friendly! You don't have to do extensive training to get it going and if you ever need any help, they are very helpful and easy to contact. You can text, send Happy Bday messages, set up appointment reminders, and much more! Cons There are none! We love everything about it. Review Source MS Mohamed S. Doctor Medical Practice Used the software for: 2+ years ### "Must have to help grow your business " June 14, 2019 5.0 Pros I love it. It helps remind the patient about their appointment. If we have change of hours it will send a quick reminder. It helps re-activate old patients. It helped a lot getting google reviews from old patients. Also, it asks our patients to write a review for us. Cons Nothing I love it. Keep everything the same. IF there is anything new please let me know. Review Source Response from Zingit Solutions June 17, 2019 Thank you for the great feedback. We appreciate the opportunity to help your practice provide a more efficient patient journey. HM Heather M. Office manager Medical Practice Used the software for: 2+ years ### "Our customers love Zingit" July 2, 2019 5.0 Pros Easy to use. In today's world texting is the easiest form of communications. Our customers use Zingit to communicate cancellations, arriving late, change in schedule etc. So often a text message feels less intrusive than a phone call. Our customers comment all the time that they love the reminder text system. Cons I know this is user error, but I can't figure out how to send a text blast to everyone in our system. Maybe our program isn't set up for this. Review Source EJ Erin J. Owner/Chiropractor Hospital & Health Care Used the software for: 1-2 years ### "Potential Money Maker " June 14, 2019 5.0 I thought we had upgraded to the pro version after an email conversation with the support team but we have not had any further contact Pros The software is simple to use and integrates with our appointment calendar. Cons Patients have commented that the text messages seem unlikely to come directly to or from the doctor. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) More functions in zingit Review Source Response from Zingit Solutions June 17, 2019 Thank you for the feedback. We read the commentary and a team member will reach out shortly. Thank you for being a valued client. :) aW andrew W. DC Medical Practice Used the software for: 2+ years ### "Chiropractic Appointment reminder" June 14, 2019 5.0 Helps to keep the missed appointments down to a minimum Pros automatically communicates with patients Cons Nothing really. It works great. My staff thinks it's great tool. Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/) Reason for choosing Zingit cost Review Source Response from Zingit Solutions June 17, 2019 Thank you! We appreciate the positive feedback and are thankful for the opportunity to work with you and your team. JS Jill S. Office Manager Medical Practice Used the software for: 2+ years ### "Patients LOVE Zingit" June 22, 2019 5.0 Appointment reminders and recalls are done automatically. Cut down on missed appts due to reminders going out the day before. We are very happy with zingit and, most importantly, the patients LOVE it!! Pros Seemless...........other than the initial set up, we don't have to do a thing. Most important is the fact that our patients LOVE the text reminders and being able to communicate with our office via text. Cons Really can't think of anything we don't like. Review Source AH Anita H. Office Manager Medical Practice Used the software for: 1-2 years ### "Zingit" June 21, 2019 5.0 We have patient appointment reminders set-up and we have less missed appointments due to Zingit! Customer service has been amazing to help when we've needed help! Great company!! Pros The automation of Zingit is great! Once we set it up it has been maintenance free! Cons I really don't have a least if I had to pick one it would probably be the cost of it. :-( Reason for choosing Zingit We loved the ease of use...once it was set up and going it happens automatically. We also like that we are able to respond by text to our patients! Patients LOVE the text reminders and Happy Birthday messages! Review Source Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Chiropractic](https://www.capterra.com/chiropractic-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.