--- title: "Contactlab Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Contactlab Software - reviews, pricing plans, popular comparisons to other Creative Management products and more." source_url: "https://www.capterra.com/p/186329/Contactlab/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # Contactlab Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Contactlab ## What is Contactlab? Easy to use and scalable web-based Marketing Cloud to create, run and analyze multi-channel campaigns and automated customer journeys. Contactlab Marketing Cloud unifies and enrich customer data from online and retail sources, provides a powerful real-time audience builder for marketers as well as a drag and drop content editors and visual marketing automation tool. Further you can analyze result of your campaigns in terms of customer value, revenues and churn reduction. ## What is Contactlab used for? [Creative Management](https://www.capterra.com/creative-management-software/)[Customer Data Platform](https://www.capterra.com/customer-data-platform-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Contactlab?[Manage this product listing](https://www.g2.com/products/contactlab/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Contactlab 5.0 (2) VS. [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting Price €1000 Per User, Per Year Starting Price $16 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (3,513) Value For Money 5.0 (1) Value For Money 4.5 (3,090) Customer Service 5.0 (2) Customer Service 4.6 (3,089) ## Contactlab alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (532)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/174023/Customer-io/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,525)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) ## FAQs about Contactlab Overview ### What company size and specific industries is Contactlab built for? Contactlab is designed for small and medium-sized businesses through large companies that need to manage multi-channel digital direct marketing. It suits organizations with both online and retail operations that want to create a unified customer view and automate marketing actions across channels. Features and Usability ### What are the key features of Contactlab? Contactlab offers email marketing and marketing automation tools such as drip campaigns, event-triggered actions, and multi-campaign management. It also includes customer segmentation, contact database, CRM, and lead management, plus reporting/analytics, ROI tracking, A/B testing, personalization, and compliance features for CAN-SPAM and GDPR. Getting Started and Support ### What training and onboarding options does Contactlab offer? Contactlab provides in-person training, webinars, and documentation to help teams get started. In-person sessions support direct instruction, webinars allow guided training online, and documentation offers written reference material for self-paced review of features and setup steps. Getting Started and Support ### What customer support options does Contactlab offer? Contactlab provides chat support for customer assistance. Support is handled through this channel only in the catalog data. No reviewer feedback on support quality is available, so no conclusions can be drawn about response speed, helpfulness, or common frustrations from users. ## Features AI summary Based on 20,574 Creative Management reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) Contactlab supports **Email Campaign Management**, but it does not include **Campaign Scheduling** or **Contact Management**. Instead, it offers **Mobile Optimization** (**42%**) and **List Management** (**37%**), which are also important to reviewers. These features help businesses create campaigns that display well on mobile devices and organize subscriber lists more effectively, helping teams run targeted email efforts and improve campaign reach. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Behavioral Analytics Track and analyse user behavior within a system or network Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CAN-SPAM Compliance Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contactlab 38 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Data Integration: Combining data from different sources and providing a unified view - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Marketing: Create and send email blasts/campaigns - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - HTML Editor: Add, edit, and manipulate HTML code directly - Image Library: Store and manage images - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Segmentation: Group leads or contacts based on their specific characteristics - Subscriber Management: Add or remove subscribers from mailing lists - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) Basic €1,000 Per User,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SP Soojin P. Digital Content Manager Entertainment ### "Multiply your earnings with Contactlab!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2021 It is easy to use and intuitive. It makes a great contribution to customer gains and returns. The e-mail feature is running smoothly. Pros I liked the use of the product, it has a pleasant intuitive design. It has features that can be used as a digital marketing tool. Thanks to its communication feature, it provides us with customer gain and feedback. Contactlab helps me stay in touch with my customers and generate sales. e-mail feature is very useful.love the ability to see who opens emails, clicks, gets ignored. It's great to analyze them. Also, customer analysis is a great product to learn about them. The Hub has a feature that allows you to collect and integrate all your customer data in the Contactlab Marketing Cloud in one place in real time. This way, we can gather information to build personalized, profitable relationships with our Clients. Cons I cannot be critical about contactlab because this excellent software does not deserve bad reviews. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Giacomo P. Digital Manager Consumer Goods ### "Otttimo software, completo ed intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2020 Quando utilizzo ContactLab sono sicuro di usare un'interfaccia software chiara nelle sue funzionalità, e gradevole nell'interfaccia. La percezione che ho è che ogni dettaglio sia cesellato con cura ed attenzione. Pros Utilizzo "Send" per mandare comunicazioni mail e newsletter ricorrenti, e devo dire che mi sono trovato bene fin dal primo invio. Le funzionalità specifiche per la creazione del database e per la generazione della comunicazione sono esplicite e ben realizzate: l'utente ha la sensazione di avere tutto il processo sotto controllo, e di sapere in quale punto esatto dell'iter si trovi. Recentemente ho dovuto controllare un gran numero di database utenti, e mi ha stupito al velocità e la facilità con cui ho reperito le informazioni. Devo essere sincero, ci sono state delle occasioni in cui qualcosa è andato storto, perché ho fatto un errore irreversibile, oppure perché il software non ha eseguito il task come mi aspettavo: in queste situazioni di emergenza il servizio clienti è sempre stato pronto alla risposta telefonica, e chiaro nelle comunicazioni via mail. Anche di questo tengo conto quando mi sento di valutare l'esperienza che ho con un software, per essere soddisfatto a 360 gradi Cons In alcuni momenti il software risponde con lentezza. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.