# NetZoom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NetZoom Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/186384/NetZoom-Enterprise --- # NetZoom Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NetZoom ## What is NetZoom? NetZoom focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with Facility Infrastructure to create the source of truth with an emphasis on capacity analysis and optimizing power, space and cooling to achieve increased server utilization, virtualization and power density to attain desired power usage effectiveness (PUE) and other optimization goals. ## What is NetZoom used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/)[Facility Management](https://www.capterra.com/facility-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetZoom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netzoom.com&name=NetZoom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetZoom 5.0 (10) VS. [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.6 (205) Value For Money 5.0 (10) Value For Money 4.4 (136) Customer Service 5.0 (10) Customer Service 4.6 (195) ## NetZoom alternatives Highest Rated [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (27)](https://www.capterra.com/p/146207/ITRP/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16499/Issuetrak/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Approval Workflow Route documents and other data through one or more stakeholders for review and approval Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs NetZoom 44 features Route documents and other data through one or more stakeholders for review and approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Designed to serve commercial properties Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Automatically scan the network for devices and take pre-defined actions upon discovery Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed to be used by kindergarten, primary, middle, and senior secondary schools. Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Active monitoring of systems, applications, or networks Planning, scheduling, and overseeing the release of software or system changes into a live or production environment View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Manage occupancy and space utilization in facilities and buildings Manage all supplier data and operations Create, manage and track all task activities and progression Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.9 (10) 4.9 Based on 10 reviews ## Pricing Value for money 5.0 (10) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (10) 5.0 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 5.0 Based on 10 reviews Filter by rating 5(10) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CC Chris C. Technology Advisor Information Technology and Services ### "DCIM - large enterprises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2021 Outstanding Pros Full scope of what is in data centers and cloud environemts Cons not FedRamp certified for federal agencies across the board Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) [Orion Voice Platform](https://www.capterra.com/p/201480/Orion/) breach Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Michael I. Consultant Telecommunications ### "Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2019 I have been using Netzoom for a few years now and it really helped me on all my projects and documentation. For example, having to input info end-to-to and to view the connectivity. Pros The fact the I can build a rack with the exact devices and connect devices end-to-end is really impressive. Also the fact that I can request devices which are not already in the library and a few days later Netzoom have managed to get it done is also an added bonus. Highly recommended in my view. Cons I would have like the "Duplicate" or "Copy & Paste" option on the menu when right-clicking on a device or rack which is already in my added to my projects. Reasons for choosing NetZoom It just had all what I needed for my Datacenter rack layouts and network connectivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WK William K. Network Engineer Entertainment ### "Great Product should look at it " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2019 This is a product that I have seen grow over the years from just giving me stencils for my layouts to a very robust product that helps with the network. Over the years it also now gives you plenty of fill in information of your equipment so you will know what you have. It also gives you the heat and rack information that before you would have had to look for these items and figure them out, not now. This is a product that any network administrator or system administrator should have in there to do software list. Pros Easy to get going Fast and easy to get stencils for your layout Helpful to lay out your network or any type of drawing needed Cons Figuring out which product you want How your layout would be and moving from one to another. Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reasons for choosing NetZoom Cost and they do things that I did not need. Need to be flexible and this product had many flex-abilities, that I required. It also did not give me what I did not need or had to setup as part of the installation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR BOB R. Product Marketing Computer Networking ### "NetZoom Stencils" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2019 NetZoom provides excellent stencils and amazing service. They are very helpful and a great group of people. I also find their service very cost-competitive. Pros NetZoom provides me high-quality Visio Stencils with quick turnaround. They deliver a great service. Cons Really nothing that I don't like.. They deliver and follow-through on what they say they can do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2019 Thank you so much for your positive feedback. We really appreciate you taking the valuable time out of your day to let us know how we are doing! LM Lyle M. Structured Cabling Specialist. Telecommunications ### "Visio Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2019 Visio has been invaluable at illustrating our companies products within the designs I create for my clients. Pros Intuitive to use. Very user friendly and east to share with my customers Cons Sometimes the program locks up in the middle of a drawing and if I haven't saved the doc, all my work is lost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 7, 2019 Thank you so much for your valued feedback! We very much value your business and wanted to look further into the small issue you occasionally run into. With your account you are accessing the stencils from the website and not from the Visio Add-In. If that is how you are using the program this may be a Microsoft Visio issue and not with NetZoom directly. We would like to confirm though so please reach out to us at our service portal at: https://service.netzoom.com or feel free to contact service directly-630-281-6464 HM Hector M. Marketing Manager Telecommunications ### "Vizio stencils" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2019 NetZoom has been great to work with and they have provided excellent service. Pros I've used NetZoom to create detailed stencils of products for several years and they have consistently been of excellent quality. Cons While not a con, the tiered pricing of stencils. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2019 Thank you for your valued feedback. We are so happy to hear you positive review! Our clients' success is our top priority and feedback from customer's like you have greatly helped us in future roll-outs. WS William S. Engiineer 3 Internet ### "Netzoom user since 2010" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2019 Most of our commercial customers require detailed rack elevations of our equipment along with power requirements, enviromental info which can be captured on your elevation.Customers really like the fact that they can review within the Visio application. Pros The library of stencils is really huge and you are most likely to find what you need quickly. Very detailed where you can also insert cards into slots. If you cannot locate what you want, Support is fantastic and if the stencil does not exist, they can create it in a few days. Cons I really cannot say anything negative about this product other than you need to take advantage of the training and practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF craig f. IT Design Tech Writer / Engineer Pharmaceuticals ### "NetZoom Basic - Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2019 Positive / strong support. Pros many templates, easy to find, and the email request for a new stencil if one is now available Cons NA - Some time the VSS cant be downloaded only the VSSX is available. could be a training issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2019 Thank you for your valued feedback. At NetZoom, we always strive for excellence. Since Microsoft has now discontinued support for Microsoft Visio 2010, we have also stopped the support. However, if you place a service ticket informing of the product numbers that you need in a VSS file, we would be more than happy to release them to you. If you need assistance with your service ticket, please contact our support dept at 630-281-6464. You can also submit your service requests and track them using our service portal at https://service.netzoom.com JS James S. Lead Designer Information Technology and Services ### "NetZoom's Visio Stencils provide outstanding clarity for systems design and reference documents." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2018 Improved communications from proposal, design, implementation, and use. Pros These stencils facilitate instant visual representation of network, or equipment configuration leveraging the Visio tools in concert with the indistry standard MS Office Suite. Using advanced data attributes and properties of Visio entities further enhances organizational value to all users. Cons The supported stencils are very consistent and well thought out, only wish that there were more custom devices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Charlie C. Solution Architect Computer Hardware ### "Returning user" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2016 After I received the software and the key, it took a few minutes to get started again. After review it came back to me quickly. The rack builder portion is the best thing I have used is a long time. Able to build the front and back of a cabinet at the same time is great. The work that I was task to complete is a work in progress but the first draft was completed in half the time as using plain Visio. Having access to over 400,000 stencils and getting new ones all the time is quick and easy. Most of the time less than 48 hours turnaround. I am recommending to everyone that I know. One suggestion would be to have the power ratings built-in to the program as a starting point, because power supplies do vary and could be changed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186384/NetZoom-Enterprise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)