# NetZoom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is NetZoom the right ITSM solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186384/NetZoom-Enterprise/reviews

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NetZoom

5 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of NetZoom

Ease of use

4.7

Customer Service

5.0

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WS

William S.  
Engiineer 3  
Internet  
Used the software for: 2+ years

### "Netzoom user since 2010"

May 31, 2019

5.0

Most of our commercial customers require detailed rack elevations of our equipment along with power requirements, enviromental info which can be captured on your elevation.Customers really like the fact that they can review within the Visio application.

Pros

The library of stencils is really huge and you are most likely to find what you need quickly. Very detailed where you can also insert cards into slots. If you cannot locate what you want, Support is fantastic and if the stencil does not exist, they can create it in a few days.

Cons

I really cannot say anything negative about this product other than you need to take advantage of the training and practice.

Review Source

WK

William K.  
Network Engineer  
Entertainment  
Used the software for: 2+ years

### "Great Product should look at it "

July 25, 2019

5.0

This is a product that I have seen grow over the years from just giving me stencils for my layouts to a very robust product that helps with the network. Over the years it also now gives you plenty of fill in information of your equipment so you will know what you have. It also gives you the heat and rack information that before you would have had to look for these items and figure them out, not now. This is a product that any network administrator or system administrator should have in there to do software list.

Pros

Easy to get going Fast and easy to get stencils for your layout Helpful to lay out your network or any type of drawing needed

Cons

Figuring out which product you want How your layout would be and moving from one to another.

Alternatives considered

[Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Reason for choosing NetZoom

Cost and they do things that I did not need. Need to be flexible and this product had many flex-abilities, that I required. It also did not give me what I did not need or had to setup as part of the installation.

Review Source

cF

craig F.  
IT Design Tech Writer / Engineer  
Pharmaceuticals  
Used the software for: 2+ years

### "NetZoom Basic - Review"

May 30, 2019

5.0

Positive / strong support.

Pros

many templates, easy to find, and the email request for a new stencil if one is now available

Cons

NA - Some time the VSS cant be downloaded only the VSSX is available. could be a training issue.

Review Source

Response from NetZoom

May 31, 2019

Thank you for your valued feedback. At NetZoom, we always strive for excellence. Since Microsoft has now discontinued support for Microsoft Visio 2010, we have also stopped the support. However, if you place a service ticket informing of the product numbers that you need in a VSS file, we would be more than happy to release them to you. If you need assistance with your service ticket, please contact our support dept at 630-281-6464. You can also submit your service requests and track them using our service portal at https://service.netzoom.com

LM

Lyle M.  
Structured Cabling Specialist.  
Telecommunications  
Used the software for: 2+ years

### "Visio Use"

June 6, 2019

5.0

Visio has been invaluable at illustrating our companies products within the designs I create for my clients.

Pros

Intuitive to use. Very user friendly and east to share with my customers

Cons

Sometimes the program locks up in the middle of a drawing and if I haven't saved the doc, all my work is lost

Review Source

Response from NetZoom

June 7, 2019

Thank you so much for your valued feedback! We very much value your business and wanted to look further into the small issue you occasionally run into. With your account you are accessing the stencils from the website and not from the Visio Add-In. If that is how you are using the program this may be a Microsoft Visio issue and not with NetZoom directly. We would like to confirm though so please reach out to us at our service portal at: https://service.netzoom.com or feel free to contact service directly-630-281-6464

MI

Michael I.  
Consultant  
Telecommunications  
Used the software for: 2+ years

### "Happy Customer"

November 28, 2019

5.0

I have been using Netzoom for a few years now and it really helped me on all my projects and documentation. For example, having to input info end-to-to and to view the connectivity.

Pros

The fact the I can build a rack with the exact devices and connect devices end-to-end is really impressive. Also the fact that I can request devices which are not already in the library and a few days later Netzoom have managed to get it done is also an added bonus. Highly recommended in my view.

Cons

I would have like the "Duplicate" or "Copy & Paste" option on the menu when right-clicking on a device or rack which is already in my added to my projects.

Reason for choosing NetZoom

It just had all what I needed for my Datacenter rack layouts and network connectivity.

Review Source

JS

James S.  
Lead Designer  
Information Technology and Services  
Used the software for: 2+ years

### "NetZoom's Visio Stencils provide outstanding clarity for systems design and reference documents."

May 15, 2018

5.0

Improved communications from proposal, design, implementation, and use.

Pros

These stencils facilitate instant visual representation of network, or equipment configuration leveraging the Visio tools in concert with the indistry standard MS Office Suite. Using advanced data attributes and properties of Visio entities further enhances organizational value to all users.

Cons

The supported stencils are very consistent and well thought out, only wish that there were more custom devices.

Review Source

BR

BOB R.  
Product Marketing  
Computer Networking  
Used the software for: 1-2 years

### "NetZoom Stencils"

June 11, 2019

5.0

NetZoom provides excellent stencils and amazing service. They are very helpful and a great group of people. I also find their service very cost-competitive.

Pros

NetZoom provides me high-quality Visio Stencils with quick turnaround. They deliver a great service.

Cons

Really nothing that I don't like.. They deliver and follow-through on what they say they can do.

Review Source

Response from NetZoom

June 12, 2019

Thank you so much for your positive feedback. We really appreciate you taking the valuable time out of your day to let us know how we are doing!

CC

Charlie C.  
Solution Architect  
Computer Hardware  
Used the software for: Less than 6 months

### "Returning user"

November 7, 2016

5.0

After I received the software and the key, it took a few minutes to get started again. After review it came back to me quickly. The rack builder portion is the best thing I have used is a long time. Able to build the front and back of a cabinet at the same time is great. The work that I was task to complete is a work in progress but the first draft was completed in half the time as using plain Visio. Having access to over 400,000 stencils and getting new ones all the time is quick and easy. Most of the time less than 48 hours turnaround. I am recommending to everyone that I know. One suggestion would be to have the power ratings built-in to the program as a starting point, because power supplies do vary and could be changed.

Review Source

HM

Hector M.  
Marketing Manager  
Telecommunications  
Used the software for: 2+ years

### "Vizio stencils"

May 31, 2019

5.0

NetZoom has been great to work with and they have provided excellent service.

Pros

I've used NetZoom to create detailed stencils of products for several years and they have consistently been of excellent quality.

Cons

While not a con, the tiered pricing of stencils.

Review Source

Response from NetZoom

June 3, 2019

Thank you for your valued feedback. We are so happy to hear you positive review! Our clients' success is our top priority and feedback from customer's like you have greatly helped us in future roll-outs.

CC

Chris C.  
Technology Advisor  
Information Technology and Services  
Used the software for: 6-12 months

### "DCIM - large enterprises"

March 1, 2021

5.0

Outstanding

Pros

Full scope of what is in data centers and cloud environemts

Cons

not FedRamp certified for federal agencies across the board

Switched from

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[Orion Voice Platform](https://www.capterra.com/p/201480/Orion/)

breach

Review Source

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