Who Uses This Software?

Companies globally, small to large, in Education, Field Services, Finance, Government, Healthcare, Manufacturing, Oil and Gas, Public Sector, Retail and Transportation.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    In Person
  • Support
    Business Hours

Vendor Details

  • SOTI
  • www.soti.net
  • Founded 1995
  • Canada

About SOTI Assist

SOTI Assist is the industry's first diagnostic help desk solution optimized to fix mobile device problems from anywhere at any time. It delivers all the tools help desk staff needs to view, diagnose and resolve mobile device issues. Integration with the SOTI ONE platform enables analytics that learn from past issues to help fix problems faster, the first time. SOTI Assist keeps workers working and help desk staff happy and productive.

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SOTI Assist Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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