# True3D Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about True3D Software - reviews, pricing plans, popular comparisons to other 3D Architecture products and more.

Source: https://www.capterra.com/p/186476/True3D/pricing

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# 

 True3D Software Review 2026: Features, Integrations, Pros & Cons

Last updated on December 7, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

True3D

## What is True3D?

Homes that use Matterport have fewer days on market because your interactive 24/7 open house gives anyone the freedom to see your home. Matterport creates immersive 3D tours for real-life spaces. The AI platform turns the scan into an interactive 3D model where users can proceed to precise measurements, add explanatory texts or publish it to Google Street View.

## What is True3D used for?

[Virtual Tour](https://www.capterra.com/virtual-tour-software/)[3D Architecture](https://www.capterra.com/3d-architecture-software/)

Top alternative

Featured

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£9.99

Flat Rate, Per Month

Free trial  
available

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Do you work for True3D?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://matterport.com/&name=True3D)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### True3D

3.9 (16)

VS.

[4.9 (33)](https://www.capterra.com/p/212030/iGUIDE/reviews/)

Starting Price

£9.99

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (16)

Ease Of Use

4.8 (115)

Value For Money

2.6 (13)

Value For Money

4.8 (109)

Customer Service

2.2 (12)

Customer Service

4.9 (99)

## True3D alternatives

[4.8 (94)](https://www.capterra.com/p/164781/360-VR-Editor/reviews/)

Starting price

$25.00

Per User, Per Month

[Panoee](https://www.capterra.com/p/236021/Panoee/)

[4.8 (115)](https://www.capterra.com/p/236021/Panoee/reviews/)

Starting price

$18.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/236021/Panoee/)

[TeliportMe](https://www.capterra.com/p/234888/TeliportMe/)

[4.8 (114)](https://www.capterra.com/p/234888/TeliportMe/reviews/)

Starting price

$25.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/234888/TeliportMe/)

[Nodalview](https://www.capterra.com/p/237342/Nodalview/)

[4.7 (79)](https://www.capterra.com/p/237342/Nodalview/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/237342/Nodalview/)

[View all alternatives](https://www.capterra.com/p/186476/True3D/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Floor Plans & Maps

3.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour

For Real Estate

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

For realtors, real estate investors, property managers, and other real estate professionals.

BIM Modeling

3D design and modeling tool enabling a virtual information model

For Hospitality Industry

To be used by the hospitality industry

Landscape Design

Edit images and create drawings with computer-aided design (CAD) tools

Social Media Integration

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

True3D 6 features

3D design and modeling tool enabling a virtual information model

Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour

To be used by the hospitality industry

For realtors, real estate investors, property managers, and other real estate professionals.

Edit images and create drawings with computer-aided design (CAD) tools

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Features

3.7 (16)

3.7

Based on 16 reviews

## Pricing

Value for money

2.6 (13)

Free Trial

Free Version

Basic

£9.99

Flat Rate,Per Month

Value for money

2.6 (13)

2.6

Based on 13 reviews

## Support, customer service and training options

Customer Service

2.2 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.2 (12)

2.2

Based on 12 reviews

## User reviews

Overall rating

3.9

Based on 16 reviews

Filter by rating

5(8)

4(3)

3(3)

2(0)

1(2)

Mentioned topic

Sorted by most recent

IB

Isabella B.

Owner

Photography

### "Billing Disaster, Broken Support, and AI Mistakes – Avoid at All Costs"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 14, 2025

I used Matterport professionally for 3+ years, but things unraveled in 2025. Their system tried to charge my card every few minutes for days—flooding my inbox with over 200 emails and nearly destroying my access to business funds. Support took days to reply and provided no explanation. They refused to credit or waive the invoice and offered no assurance that it wouldn’t happen again. On top of that, Matterport is now relying on AI to generate floor plans, and it’s not ready. Every single floor plan I received had issues, despite perfect input on my end. I’ve since switched to iGUIDE. I no longer trust Matterport with my money, my clients, or my business. I strongly recommend others look elsewhere before they experience the same.

Pros

•Matterport’s 3D tour aesthetic used to look luxurious and polished. •The dollhouse view and walkthrough were visually impressive for high-end listings.

Cons

•Catastrophic billing failure: over 200 unauthorized charge attempts totaling $80,000. •No accountability from support—blamed my payment processor instead of accepting fault. •AI-generated floor plans are wildly inaccurate—missing fixtures, mislabeled rooms, and ignoring my input. •Zero flexibility or credit offered despite extreme financial disruption. •Platform now feels unstable, gaslighting, and careless toward users.

Alternatives considered

[iGUIDE](https://www.capterra.com/p/212030/iGUIDE/)

Reasons for choosing True3D

When I first launched my real estate photography business, Matterport seemed like the industry standard. It offered visually impressive 3D tours with a polished “dollhouse” view and appeared to be the preferred choice for luxury listings. The marketing around their platform emphasized ease of use and high-end presentation, which aligned with my goal of offering a premium service to my clients. At the time, iGUIDE was lesser known in my region, and I assumed Matterport’s larger reputation meant it was the better option. Unfortunately, I’ve since discovered that visual appeal doesn’t make up for accuracy, reliability, or customer support—and I’ve transitioned fully to iGUIDE because of this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

James M.

General manager

Construction

### "Long time user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 15, 2024

Pros

It gives context to a job and invoice that photographs do not. This allows us to justify invoices much more confidently as it shows the true scope and scale of a project.

Cons

The scanning process itself doesn't always work seamlessly. Occasionally two scans will not knit together and so you'll need to adjust the camera and rescan, but these issues can usually be resolved pretty quickly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DB

Danielle B.

Recruitment Advisor

Hospitality

### "Matterport Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 15, 2023

Pros

Once trained on the system and used a few times was easy to use.

Cons

I dont have anything negative to say about True3D.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NL

Nick L.

Director

Hospitality

### "A real asset for our business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 22, 2023

Pros

We've found the scanning application to be easy to use and intuitive to produce 3D tours and floor plans.

Cons

Sometimes app restarts itself without warning

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jessie P.

Leasing Professional

Real Estate

### "Innovative way to look at the overall building"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 14, 2021

It helped us lease units to prospective tenants more easily than when we just had pictures alone and not the 3D tour.

Pros

I love the "dollhouse" view on Matterport True3D! It is so helpful for showing our prospective tenants what the townhome or unit looks like! I love the measuring feature too! This tool was very useful during the pandemic when less people could travel to look at our available units in person.

Cons

Other than that it takes a long time to capture a unit, I love the product it creates. I understand why it needs to take so long, because it literally recreates the unit as a 3D image, but that is the only con.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 20, 2021

Thanks for the kind words! We're constantly working to improve our products, and we very much appreciate your business.

XP

Xavi P.

Fotógrafo

Photography

### "Problemas con la cámara Z1 de Ricoh Theta"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

February 26, 2021

Actualmente estoy usando la Z1 de Ricoh y en algunas circunstancias genera algún fallo en el escaneado. Por mi experiencia, diría que suele ocurrir en propiedades antiguas en las que la Z1 parece que pierde el alineado y volverlo a recuperar se convierte en algo parecido a una odisea. Si a esto le sumas que esta cámara tiene una autonomía bastante limitada ya tienes el combo perfecto para el desastre. Para intentar solventarlo la alternativa que te queda es tratar de contactar con el servicio técnico de Matterport y, la verdad, con la excusa del covid dicho servicio técnico deja bastante que desear. Hay un teléfono y un mail y en ninguno de los dos casos tienes asistencia al momento. Bueno, ni en el momento ni en las siguientes...4 o 6 horas. Total que me he encontrado en alguna situación que he tenido que dejar el trabajo sin acabar porque no podía solventar la falta de alineado.

Pros

La facilidad de uso, el resultado final del escaneado y el DollHouse es algo que atrae mucho a los clientes.

Cons

Echo en falta el poder subir tours virtuales hechos con una cámara reflex. Yo hacía tours virtuales con la DSLR y son los tours virtuales que mejor calidad tienen. Matterport con su cámara Pro2 se acerca bastante pero no alcanza todavía a la calidad de un tour virtual hecho con una cámara reflex o sin espejo. Entiendo que es una tecnología diseñada para usar con la Pro2 y demás cámaras compatibles y que se hace complicado incorporar otras plataformas, pero en cuanto a calidad final creo que les queda algo de camino por recorrer. También echo en falta poder modificar algunos parámetros de forma manual de la cámara Ricoh Theta Z1. Tienes que hacerlo todo en automático, Matterport no deja cambiar nada mientras haces un escaneado con esa cámara.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Connor D.

Business Development Manager

Construction

### "Matterport is amazing! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2020

Overall my experience with Matterport has been fantastic. Their customer service is great and I couldn't be happier.

Pros

I love everything about Matterport. They are always looking for the next way to keep adding more value to their products. The 3D scans are easy to use and intuitive, and it's easy to share links to folks that need to see the scans.

Cons

There isn't anything I dislike about Matterport. Again, it's easy to use and share scans between parties that you need to, there's nothing to dislike.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 14, 2020

Thank you for sharing your experience, Connor!

Gary W.

Founder/Chief Photographer

Photography

### "Way better options out there"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 2, 2020

Customer service is non existent. My responses from them were canned and didn't even address my issues. When I enquired about pricing structure to fit my business, i felt as though they just dismissed my concerns and didn't even care.

Pros

The 3D dollhouse view is very cool and has a "wow" factor when pitching to clients, but after that it's not really very useful.

Cons

Not having the ability to edit your images before you upload them. You have to shoot everything through the Capture app and sometimes getting scans to align or be positioned properly was a chore and took forever. If you don't pay the $3k for their proprietary camera that can't be used with anything else, then your scans sometimes don't render properly and look absolutely horrible in the final tour. It's like rolling the dice once you finish a shoot too. You have to wait hours or until the next day once you upload it from Capture to see if it even turned out right. If it didn't and you have to reshoot, then that's an additional trip to the job site and reshoot it all again.

Alternatives considered

[CloudPano](https://www.capterra.com/p/186477/CloudPano/)

Reasons for choosing True3D

I didn't. I ended my subscription with Matterport and switched to CloudPano. Much higher quality and infinitely better customer service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jamil S.

Owner

Real Estate

### "Worst customer service you can imagine"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

September 9, 2020

Pros

When the upload works, everything goes fine, but when you have an issue don't count on the customer service to help you.

Cons

Customer service is horrible, i had an issue and took about 40 days to get an answer by email, now i am with another problem, i can't upload a project it does give me errors, the customer services can't help me at all, the compliance team takes a few days to answer each email, by the time it will be fixed i would have this house sold already, really bad customer service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GR

Geramy R.

Owner

Real Estate

### "Good Product, but prices are insane when there are other options"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

August 27, 2020

Matterport makes a great product, but their fees (both initially to purchase their cameras/scanners) and to process each property are insanely high. There are many other options to produce equally good images that cost a fraction of their fees.

Pros

The image quality and integration of floor plans are excellent

Cons

"Supported" single shot 360 cameras produce questionable results with Matterport software. Even with excellent cameras, their software is really only meant to run data from THEIR camera/scanner. Additionally, their scanners are super slow, adding 3x the amount of time needed to scan a home.

Reasons for choosing True3D

I did not stay with Matterport. I tried Matterport and some other options. Chose to part ways with Matterport.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/186476/True3D/reviews/)

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