# True3D Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is True3D the right 3D Architecture solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186476/True3D/reviews --- True3D 3.9 (16) [View alternatives](https://www.capterra.com/p/186476/True3D/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 7th, 2025 # Reviews of True3D Ease of use 4.0 Customer Service 2.2 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessie P. Leasing Professional Real Estate Used the software for: 6-12 months ### "Innovative way to look at the overall building" May 14, 2021 5.0 It helped us lease units to prospective tenants more easily than when we just had pictures alone and not the 3D tour. Pros I love the "dollhouse" view on Matterport True3D! It is so helpful for showing our prospective tenants what the townhome or unit looks like! I love the measuring feature too! This tool was very useful during the pandemic when less people could travel to look at our available units in person. Cons Other than that it takes a long time to capture a unit, I love the product it creates. I understand why it needs to take so long, because it literally recreates the unit as a 3D image, but that is the only con. Review Source Response from Matterport May 20, 2021 Thanks for the kind words! We're constantly working to improve our products, and we very much appreciate your business. JM James M. General manager Construction Used the software for: 2+ years ### "Long time user" July 15, 2024 5.0 Pros It gives context to a job and invoice that photographs do not. This allows us to justify invoices much more confidently as it shows the true scope and scale of a project. Cons The scanning process itself doesn't always work seamlessly. Occasionally two scans will not knit together and so you'll need to adjust the camera and rescan, but these issues can usually be resolved pretty quickly. Review Source IB Isabella B. Owner Photography Used the software for: 2+ years ### "Billing Disaster, Broken Support, and AI Mistakes – Avoid at All Costs" July 14, 2025 1.0 I used Matterport professionally for 3+ years, but things unraveled in 2025. Their system tried to charge my card every few minutes for days—flooding my inbox with over 200 emails and nearly destroying my access to business funds. Support took days to reply and provided no explanation. They refused to credit or waive the invoice and offered no assurance that it wouldn’t happen again. On top of that, Matterport is now relying on AI to generate floor plans, and it’s not ready. Every single floor plan I received had issues, despite perfect input on my end. I’ve since switched to iGUIDE. I no longer trust Matterport with my money, my clients, or my business. I strongly recommend others look elsewhere before they experience the same. Pros •Matterport’s 3D tour aesthetic used to look luxurious and polished. •The dollhouse view and walkthrough were visually impressive for high-end listings. Cons •Catastrophic billing failure: over 200 unauthorized charge attempts totaling $80,000. •No accountability from support—blamed my payment processor instead of accepting fault. •AI-generated floor plans are wildly inaccurate—missing fixtures, mislabeled rooms, and ignoring my input. •Zero flexibility or credit offered despite extreme financial disruption. •Platform now feels unstable, gaslighting, and careless toward users. Alternatives considered [iGUIDE](https://www.capterra.com/p/212030/iGUIDE/) Reason for choosing True3D When I first launched my real estate photography business, Matterport seemed like the industry standard. It offered visually impressive 3D tours with a polished “dollhouse” view and appeared to be the preferred choice for luxury listings. The marketing around their platform emphasized ease of use and high-end presentation, which aligned with my goal of offering a premium service to my clients. At the time, iGUIDE was lesser known in my region, and I assumed Matterport’s larger reputation meant it was the better option. Unfortunately, I’ve since discovered that visual appeal doesn’t make up for accuracy, reliability, or customer support—and I’ve transitioned fully to iGUIDE because of this. Review Source CD Connor D. Business Development Manager Construction Used the software for: 1-2 years ### "Matterport is amazing! " December 10, 2020 5.0 Overall my experience with Matterport has been fantastic. Their customer service is great and I couldn't be happier. Pros I love everything about Matterport. They are always looking for the next way to keep adding more value to their products. The 3D scans are easy to use and intuitive, and it's easy to share links to folks that need to see the scans. Cons There isn't anything I dislike about Matterport. Again, it's easy to use and share scans between parties that you need to, there's nothing to dislike. Review Source Response from Matterport December 14, 2020 Thank you for sharing your experience, Connor! HH Howard H. President Facilities Services Used the software for: 1-2 years ### "Inadequate Support" June 30, 2020 4.0 Very friendly when your call is returned and tasks performed satisfactorily. Overall experience is disappointing. Pros The software is user friendly and provides detailed information. Cons Little to no support from Matterport team. Very frustrating and embarrasing when trying to meet my customer's demands. Reason for choosing True3D To increase effeciency when transferring information from job site to office, promoting information accuracy . Review Source Response from Matterport July 9, 2020 Hi Howard, Due to the Coronavirus pandemic we are experiencing higher than normal customer service requests - my humblest apologies for the delay. Our support team is working diligently to get through every request, and we sincerely appreciate your patience us. For urgent matters, please call our support lines: North America 7am - 5pm PST +1 408 805.3347 EMEA 9:30am - 6pm GMT UK +44 157 040 0054 Spain +34 518 888 665 France +33 180 207 814 Germany +49 695 060 7997 Gary W. Founder/Chief Photographer Photography Used the software for: Less than 6 months ### "Way better options out there" November 2, 2020 1.0 Customer service is non existent. My responses from them were canned and didn't even address my issues. When I enquired about pricing structure to fit my business, i felt as though they just dismissed my concerns and didn't even care. Pros The 3D dollhouse view is very cool and has a "wow" factor when pitching to clients, but after that it's not really very useful. Cons Not having the ability to edit your images before you upload them. You have to shoot everything through the Capture app and sometimes getting scans to align or be positioned properly was a chore and took forever. If you don't pay the $3k for their proprietary camera that can't be used with anything else, then your scans sometimes don't render properly and look absolutely horrible in the final tour. It's like rolling the dice once you finish a shoot too. You have to wait hours or until the next day once you upload it from Capture to see if it even turned out right. If it didn't and you have to reshoot, then that's an additional trip to the job site and reshoot it all again. Alternatives considered [CloudPano](https://www.capterra.com/p/186477/CloudPano/) Reason for choosing True3D I didn't. I ended my subscription with Matterport and switched to CloudPano. Much higher quality and infinitely better customer service. Review Source MR Mark R. Owner Events Services Used the software for: 6-12 months ### "Forced to adhere to ever changing policy" August 18, 2020 3.0 Support was horrible. Took forever, and very arrogant in reply. Pros the tour transitions are very unique and immersive, and the photos via the matterport cameras are very high resolution Cons the cost of the hosting plans are horrible, and the company keeps changing it's policies and plans. They have also started direct marketing services to compete against those that purchased the platform. Alternatives considered [3DVista Virtual Tour Suite](https://www.capterra.com/p/158776/3DVista-Virtual-Tour-Suite/) Reason for choosing True3D I decided to stop using matterport and I switched to a competitors platform Review Source IC Isaac C. Part Owner/Regional Manager Real Estate Used the software for: 2+ years ### "Matterport has so much potential but drops the ball in major areas. " August 11, 2020 3.0 Overall Matterport is the best option for us right now and we really appreciate the value they bring so far, but there are too many flaws that must be fixed and im concerned that they are not improving as steady and consistently as they should if they want to maintain their customers and value in our industry. Pros The value it brings and the simplicity for users such as home buyers, agents, etc. Cons 1) The photo quality and stitching photos together. We shoot 5-10+ homes every single day. We use the photos in our marketing package and the main reason we lose clients is because of the photo quality and the terrible stitching together of images. We get clients who are very disappointed that their pictures are coming back not stiched together properly and the quality/resolution, this is Matterports biggest issue for us right now. 2) Matterport virtual tours don't stay active forever. We have to charge our clients if they want to renew the matterport hosting... very disappointing to agents, builders, property managers, designers, etc. 3) The camera can't just take on snapshot without 360. We have photographers taking exterior photos and majority don't need to be 360 degree photos, why do we not have an option to just take one snapshot instead of 6 that come together as a 360 image. Collectively there is a lot of wasted time in a year for our team because of this. 4) The camera is absolutely terrible with handling sun flares and there is no accessory matterport provides like a lens hood, or lens filter. Reason for choosing True3D We believed matterport at the time had the most value, and would improve and grow to the needs of the market... Review Source jS jesse S. Owner Real Estate Used the software for: 2+ years ### "Such Poor Support" July 24, 2020 3.0 This relation ship started out sour and just get's worse. When we looked at buying our first matterport camera we did so asking many questions. One of those where is there any new products coming out in the near future. They said no. We spent a pile of money on a camera and there plan we did not even have 6 scans done and they released the brand new camera PRO2. I was pissed. We would have waited the 2 weeks for the new product. Called sorry can do anything for you. So I sent the original camera back since we where still under our 30 trial period and said screw it. Then they call we are sorry we should have helped you with this. They send me the pro2 camera. We have about 70 scans on the pro2 and it does not spine properly any more so now we have a 4k paper weight. you can not talk to anyone there. emails are a joke. hold times are 45 mins if I ran my real estate business like they run there business I would be out of business. Pros Software you can't do anything with the software . They are a locked and controlling company you can not make any changes they have to do it when they are good and ready to do it. Cons You can not do anything with the software unlike other services where you can adjust alignment and other items. Reason for choosing True3D Thought it was the leading edge its not Review Source NL Nick L. Director Hospitality Used the software for: 1-2 years ### "A real asset for our business" November 22, 2023 5.0 Pros We've found the scanning application to be easy to use and intuitive to produce 3D tours and floor plans. Cons Sometimes app restarts itself without warning Review Source XP Xavi P. Fotógrafo Photography Used the software for: 6-12 months ### "Problemas con la cámara Z1 de Ricoh Theta" February 26, 2021 5.0 Actualmente estoy usando la Z1 de Ricoh y en algunas circunstancias genera algún fallo en el escaneado. Por mi experiencia, diría que suele ocurrir en propiedades antiguas en las que la Z1 parece que pierde el alineado y volverlo a recuperar se convierte en algo parecido a una odisea. Si a esto le sumas que esta cámara tiene una autonomía bastante limitada ya tienes el combo perfecto para el desastre. Para intentar solventarlo la alternativa que te queda es tratar de contactar con el servicio técnico de Matterport y, la verdad, con la excusa del covid dicho servicio técnico deja bastante que desear. Hay un teléfono y un mail y en ninguno de los dos casos tienes asistencia al momento. Bueno, ni en el momento ni en las siguientes...4 o 6 horas. Total que me he encontrado en alguna situación que he tenido que dejar el trabajo sin acabar porque no podía solventar la falta de alineado. Pros La facilidad de uso, el resultado final del escaneado y el DollHouse es algo que atrae mucho a los clientes. Cons Echo en falta el poder subir tours virtuales hechos con una cámara reflex. Yo hacía tours virtuales con la DSLR y son los tours virtuales que mejor calidad tienen. Matterport con su cámara Pro2 se acerca bastante pero no alcanza todavía a la calidad de un tour virtual hecho con una cámara reflex o sin espejo. Entiendo que es una tecnología diseñada para usar con la Pro2 y demás cámaras compatibles y que se hace complicado incorporar otras plataformas, pero en cuanto a calidad final creo que les queda algo de camino por recorrer. También echo en falta poder modificar algunos parámetros de forma manual de la cámara Ricoh Theta Z1. Tienes que hacerlo todo en automático, Matterport no deja cambiar nada mientras haces un escaneado con esa cámara. Review Source VR Verified Reviewer Co-founder Real Estate Used the software for: Less than 6 months ### "Très bonne navigation 3D" July 7, 2020 4.0 Pros Avec une caméra 360 degrés le rendu de navigation est de très bonne qualité, meilleure que ce que nous avons pu constater chez les concurrents. Cons La version beta iPhone produit un rendu de très mauvaise qualité. Reason for choosing True3D Nous utilisons désormais Matterport de façon quasiment quotidienne. Nous avons écrit 2 articles de blogs pour partager notre expérience avec iPhone vs. caméra 360 degrés (Ricoh Theta Z1) : https://blog.bernie.re/technologie/visite-virtuelle-3d-matterport-avec-camera-360-un-rendu-professionnel-en-peu-de-temps/ https://blog.bernie.re/technologie/visite-virtuelle-3d-avec-un-iphone-une-technologie-a-perfectionner/ Review Source DB Danielle B. Recruitment Advisor Hospitality Used the software for: 6-12 months ### "Matterport Review" December 15, 2023 4.0 Pros Once trained on the system and used a few times was easy to use. Cons I dont have anything negative to say about True3D. Review Source MP Mario P. Photographe Photography Used the software for: 2+ years ### "très bon mais dispendieux !" May 8, 2020 5.0 Augmentation de revenu grâce à cette équipement. Pros Meilleur qualité d'image de l'industrie à ma connaissance pour le 3D-360. Cons Prix assez élevé par mois, et difficulté à rejoindre les responsables. Review Source JS Jamil S. Owner Real Estate Used the software for: 2+ years ### "Worst customer service you can imagine" September 9, 2020 5.0 Pros When the upload works, everything goes fine, but when you have an issue don't count on the customer service to help you. Cons Customer service is horrible, i had an issue and took about 40 days to get an answer by email, now i am with another problem, i can't upload a project it does give me errors, the customer services can't help me at all, the compliance team takes a few days to answer each email, by the time it will be fixed i would have this house sold already, really bad customer service. Review Source GR Geramy R. Owner Real Estate Used the software for: Less than 6 months ### "Good Product, but prices are insane when there are other options" August 27, 2020 5.0 Matterport makes a great product, but their fees (both initially to purchase their cameras/scanners) and to process each property are insanely high. There are many other options to produce equally good images that cost a fraction of their fees. Pros The image quality and integration of floor plans are excellent Cons "Supported" single shot 360 cameras produce questionable results with Matterport software. Even with excellent cameras, their software is really only meant to run data from THEIR camera/scanner. Additionally, their scanners are super slow, adding 3x the amount of time needed to scan a home. Reason for choosing True3D I did not stay with Matterport. I tried Matterport and some other options. Chose to part ways with Matterport. Review Source Similar Products Featured