# Infrasys POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Infrasys POS the right Restaurant POS solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/186493/Infrasys-POS/reviews

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Infrasys POS

4.7 (35)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Infrasys POS

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

AB

Aryan B

Procurement SpecialistHospitality, 51 - 200 employeesUsed the software for: 6-12 months.

“One of its standout features is the ability to customize the interface and workflows to meet specific operational needs.“

September 11, 2025

ND

Nhat D

IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years.

“The IMO interface is not really good.“

September 5, 2025

JM

Jeremy M

Director of Food and BeverageHospitality, 51 - 200 employeesUsed the software for: More than 2 years.

“Easy to set up, simple to manage items, packed with reporting tools and integrations, and backed by excellent customer support — it’s a reliable choice for any restaurant operation.“

September 18, 2025

KR

Kesavaraj R

Senior IT ManagerHospitality, 201 - 500 employeesUsed the software for: 1-2 years.

“In my experience, the technical support team at Infrasys POS responds quickly to resolve any issues.“

September 10, 2025

pd

paron d

IT ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years.

“The payment system is easy to use and supports all payment methods for the system.“

September 16, 2025

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Khải L.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "good pos"

January 31, 2023

5.0

Pros

easy to use, good support team , cloud is fast.

Cons

improve ui/ux desgin,maybe can load images for real outlet and put table in.

Review Source

Response from A Shiji Group Brand

July 10, 2025

Thank you for your review and for highlighting the ease of use and cloud-based functionality of Infrasys POS. We're glad it’s adding value to your operations. We also appreciate your feedback on the early implementation experience. We're continuously working to improve, and insights like yours help us do just that.

WS

Witthaya S.  
Cluster IT Manager  
Hospitality  
Used the software for: 6-12 months

### "Reliable POS with Excellent Support"

September 2, 2025

4.0

Overall, my experience with Infrasys POS has been very positive. The platform is stable and trustworthy, making it easy to manage restaurant and bar operations. The support team is outstanding — always responsive and professional, which adds great value to the product.

Pros

The system is very stable and reliable, with excellent customer support that responds quickly and effectively. It provides smooth operations for daily business without interruptions.

Cons

Some customization options can be limited and require additional support from the vendor to implement. The user interface could also be more modern and intuitive.

Switched from

[COMAN](https://www.capterra.com/p/217747/COMAN/)

We switched from Comanche to Infrasys POS because Infrasys provides a more stable cloud-based system with better flexibility and faster support. It also offers modern features that are easier for staff to use and manage compared to the old system.

Review Source

JW

Joseph W.  
IT  
Hospitality  
Used the software for: 6-12 months

### "Slow review from Hong Kong for an issue "

September 4, 2025

3.0

Not user friendly. There’s one issue subject from Singapore team to review but they said need Hong Kong Infrasys to advise , but I wait some months they don’t come back with solution yet

Review Source

TS

Tristan S.  
Food and Beverage supervisor  
Hospitality  
Used the software for: 2+ years

### "A very good Easy to use system"

September 5, 2025

5.0

Very Good over all I have used the system for 5 years now and have been incredibly happy with the depth of customizations that you can make to the platform.

Pros

Customer support and Ease of use Every time we have had major issues with our server the staff have been prompt to help. It's an incredibly easy system to understand and teach usage of to new staff

Cons

Our room service system refusing to open as it thinks it needs tables to operate this leads to slow down during service

Switched from

[Microsoft Azure](https://www.capterra.com/p/16365/Azure/)

I was not told as I was a lower level staff member at the time

Review Source

ND

Nhat D.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "Infrasys Review by System Administrator"

September 5, 2025

5.0

Pros

The system is cloud base so we do the configures, the menu, the items, etc... easier. The User Interface is friendly with the users. The Customer Support is good.

Cons

The IMO interface is not really good. Hard to modify and no diversity templates for choosing. We can not build a report by our own.

Alternatives considered

[Symphony](https://www.capterra.com/p/204569/Symphony/)

Reason for choosing Infrasys POS

That's standard from the manage group and we must choose 1 out of them.

Review Source

AB

Aryan B.  
Procurement Specialist  
Hospitality  
Used the software for: 6-12 months

### "Support team is very helpful"

September 11, 2025

5.0

Overall, my experience with the product is very good, and the support team is extremely helpful. I highly recommend it.

Pros

The system is highly reliable, scalable, and a strong fit for both small and growing businesses. One of its standout features is the ability to customize the interface and workflows to meet specific operational needs.

Cons

There is a steep learning curve if you are the admin, but once you know how to use the system, it becomes very easy to use.

Switched from

[Opera](https://www.capterra.com/p/229024/Opera/)

To have more customization with our POS system

Review Source

pD

paron D.  
IT Manager  
Hospitality  
Used the software for: 1-2 years

### "I highly recommend it. It's very good. The best I've ever experienced."

September 16, 2025

5.0

It's a simple and easy-to-use program, even for first-time users. Accessing various program settings is easy, and you can do it directly in the cloud, allowing for instant real-time data synchronization. It's convenient and fast. If you've used Symphony before, you'll know it's much easier and more intuitive.

Pros

It is a more user-friendly program than Symphony, has stable system, good support and consultation, and works quickly. Drawing and managing different screens is very easy, and each restaurant is clearly separated. The payment system is easy to use and supports all payment methods for the system. The price is reasonable, and the system's capabilities are excellent. It can be used instantly on both POS machines and tablets without any difficult setup. It's really amazing.

Cons

We have rarely encountered a case that we were not impressed with, as every issue was resolved quickly and professionally.

Switched from

[Symphony](https://www.capterra.com/p/204569/Symphony/)

Infrasys is great for price and usability.

Review Source

JM

Jeremy M.  
Director of Food and Beverage  
Hospitality  
Used the software for: 2+ years

### "Dependable Technology Backed by Great Support"

September 18, 2025

4.0

Shiji is a robust, user-friendly POS that delivers. Easy to set up, simple to manage items, packed with reporting tools and integrations, and backed by excellent customer support — it’s a reliable choice for any restaurant operation.

Pros

Shiji is a reliable POS platform that covers all the essentials for managing a restaurant, both in the back of house and front of house operations. The system is intuitive and easy for staff to use, making sales and payment processing seamless. I’ve also found their customer support team to be consistently helpful and approachable, often resolving issues on the very first call. Overall, Shiji has been a great tool for keeping operations smooth and efficient.

Cons

Overall, Shiji is a great POS system. Being cloud-based brings flexibility and ease of access, but it does come with some drawbacks. Since it relies on a constant internet connection, any outage can cause operations to come to a standstill, with orders unable to be processed until connectivity is restored. That said, when the system is online, it’s smooth, user-friendly, and well-supported by a responsive customer service team.

Review Source

KR

Kesavaraj R.  
Senior IT Manager  
Hospitality  
Used the software for: 1-2 years

### "Very Satisfied With Infrasys POS System"

September 10, 2025

5.0

Please continue providing these services now and in the future. Overall, I am extremely satisfied with Infrasys' support and system. Thank you.

Pros

In my experience, the technical support team at Infrasys POS responds quickly to resolve any issues.

Cons

I really like the POS system because it is very user-friendly. The payment process is also straightforward, unlike the previous system.

Review Source

CK

Charles K.  
Manager  
Consumer Services  
Used the software for: 1-2 years

### "Quick fix reliable system "

September 10, 2025

5.0

Would recommend it as a restaurant management app. The screen and devises are clear and interconnecting especially with mobile usage.

Pros

Mainly the customer support, ease of usage and payment processing. When we encountered problems, we called them up and they would reply to us rather quickly and send people over to take a look.

Cons

Maybe the cost of using it, the yearly rate is kind of on the high side. Overall not much of a complaint there.

Review Source

DT

Daniel T.  
Gerente de sistemas  
Hospitality  
Used the software for: 6-12 months

### "Muy buen sistema y de rápida implementación"

September 10, 2025

5.0

En general, el sistema es bueno y tiene muchas funcionalidades que permiten al usuario obtener reportes especializados de las operaciones, además de estadísticos.

Pros

Es de fácil manejo y las operaciones diarias se realizan sin contratiempos o errores del sistema. La implementación fue sumamente rápida, con personalización de las operaciones directamente en el sitio.

Cons

La configuración de los cheques en los centros de consumo nos ha tomado muchos tickets con soporte técnico.

Alternatives considered

[Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)

Reason for choosing Infrasys POS

El sistema ofrece las mismas características que Simphony pero a un menor costo, incluyendo las licencias anuales.

Switched from

[Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)

El sistema ya era obsoleto y presentaba muchas deficiencias

Review Source

HB

Hirshard B.  
Food & Beverage Manager (Pre-opening)  
Hospitality  
Used the software for: Less than 6 months

### "Value for money and user friendly. "

September 17, 2020

4.0

Few better options than Micros POS system.

Pros

User friendly, from the back end and user end.

Cons

Inter facing with opera, that you could not view the posted bill directly.

Reason for choosing Infrasys POS

Value for money and user friendly.

Review Source

Response from A Shiji Group Brand

September 21, 2020

Hello Hirshard, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

์S

์ีNuttawut S.  
Burirasa  
Hospitality  
Used the software for: 2+ years

### "A Reliable and User-Friendly POS System"

September 1, 2025

5.0

Overall, my experience with Infrasys POS has been positive. The system is user-friendly and supports daily operations effectively, with only a few areas that could be improved for even greater efficiency.

Pros

The system is user-friendly and easy for staff to learn, which helps daily operations run smoothly.

Cons

Sometimes the system can be a bit slow during peak hours, but overall it still supports operations effectively.

Review Source

SP

Shaniya P.  
Finance Support  
Accounting  
Used the software for: 6-12 months

### "My Review of Infrasys POS at Crowne Plaza Fiji"

September 9, 2025

5.0

4/5 start rating

Pros

What i love most about Infrasys POS is that it's easy in terms of mobile use thus easier for Food restaurant Management with the availability of customer support which allows us to direct communicate with the team.

Cons

The time it takes to download a start to end date data. Processing is very slow. Since it takes too long to process a data. Therefore, our time is wasted. Secondly, due to internet or back end factor a check does not gets posted and we have to manually reprocess it.

Review Source

MC

Michele C.  
Head of Department  
Hospitality  
Used the software for: 6-12 months

### "Proper system"

September 9, 2025

5.0

Going very well, the system helps us quite a lot with our internal reports, with precise numbers and infos. Sometimes it could be a bit overcomplicated but only in few occasions.

Pros

Always ready to assist you in any occasion, providing precise help and guidance. The support works quite well and the issues we had have been solved.

Cons

Sometimes some issues cannot be solved immediately but it has nothing to do with the support service, it is just a matter of updating.

Review Source

BB

Blaise B.  
IT Coordinator  
Hospitality  
Used the software for: 6-12 months

### "POS review "

October 28, 2025

5.0

It was a new system software that I came across and learn many new things with how to operate the system and also provide support as IT coordinator.

Pros

Fast & in processing payments, taking orders and easy to learn how to operate the system itself for new staffs that are undergoing training.

Cons

Few times, system gets slow in terms of printing receipts and also having issues with room charges for in house guests.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Infrasys POS

Because is it fast and easy to work and learn on how to use it.

Review Source

KS

Kyi S.  
IT  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good application"

September 2, 2025

5.0

Easy access to the configuration and supportive all agent if needed help or guide line. Specially new station setup.

Pros

Good feedback and respond very first respond. Even some of the weekend someone ready support always

Cons

User friendly and good application, easy to create the station setup. To be honest I am never use to do before.

Review Source

MH

Muhammad H.  
IT Executive  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Customer Support "

November 18, 2025

5.0

Overall its great by having a solution for the restaurant pos and services solution all in one which can be use for hospital,hotel and much more.

Pros

The after sales support and service are superb. I think they provide a lot of services. The system is user friendly interface.

Cons

From my side is nothing, i have seen the service where by other Business unit use shiji web ordering which really neat.

Review Source

SR

Sudip R.  
IT Executive  
Hospitality  
Used the software for: 2+ years

### "Good Software for Hospitality Business"

January 29, 2024

4.0

Overall very userfriendly and efficient software.

Pros

Infrasys Cloud POS is very user friendly and easy to use in the outlet. Menu and item management, table assignment and print management is praise worthy. Report viewing and generating is also very user friendly. Support from Infrasys team takes a little while but once connected they do their job diligently.

Cons

Check Printer is directly configured to the local ip address of the POS terminal with which its connected. If the POS terminal ip changes then check printer needs to be reconfigured. Infrasys team should really workaround for this part. Either make it possible for us to configure directly with the hostname of the POS terminal or tweak something so that there will be no need for assigning static ip for the POS terminal.

Review Source

Response from A Shiji Group Brand

July 10, 2025

Thank you for your thoughtful review! We're glad to hear Infrasys Cloud POS is supporting your team with its user-friendly design, efficient reporting, and outlet operations. Feedback like yours means a lot to us, we truly appreciate your support!

MY

Made Y.  
Sr IT Manager  
Hospitality  
Used the software for: 2+ years

### "Infrasys Cloud POS fast and reliable POS for Resort Food and Beverage operation "

September 29, 2020

5.0

In overall experience since we have install at 2017 , were one of happy costumer of Infrasys cloud POS .the system was fast and reliable to manage and operate high volume of Food and beverage transaction . Mobile order improve a lot of our large resort operation - our waiter able directly key in the order on mobile devices and in same time food order printer at kitchen for production . Managing of menu item and system administration very easy can do anywhere and able schedule release or update the menu .

Pros

\-It's real cloud base and Realtime sync , user able work and manage the system from anywhere - The POS System serve very fast on operation , easy administration menu and system . -Secure with all aspect of action transaction capture in logs . - No proprietary hardware and OS , can work on Windows Base OS also iOS and Android - Reliable of system performance , very minimum down time - Superior of support team , all issue fixed timely manner . Most of issue able fixed under an hours - The development team always hear voice of costumer - all bug fix release immediately and new feature also improve operation - Flexible reporting module

Cons

The subscription model per devices a bit of expensive for property that have devices more then 20 - but that make sense for all high quality system feature and support .

Reason for choosing Infrasys POS

Compare with feature especially menu management and administration of system Infrasys Cloud POS more easy to operate and serve real cloud base system .

Review Source

Response from A Shiji Group Brand

October 1, 2020

Hello Made, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

ÁM

Álvaro M.  
Operations Department  
Food & Beverages  
Used the software for: 1-2 years

### "-"

June 14, 2023

5.0

Pros

Uso del cloud. Fcailidad para cambiar precios, sacar informes, ..

Cons

El soporte, sobre todo al principio de la implantación y la interacción con el equipo de ventas, donde se nos han puesto muchos impedimentos a diferentes puntos que hemos categorizado como muy importantes

Review Source

Response from A Shiji Group Brand

June 19, 2023

Gracias, Álvaro, por compartir tu opinión sobre Infrasys Cloud POS......... Nos complace saber que encuentras beneficioso nuestro uso del cloud, especialmente en cuanto a la facilidad para cambiar precios y obtener informes. La flexibilidad es una característica clave en las operaciones de la industria de alimentos y bebidas, y nos alegra que estés aprovechando al máximo nuestras soluciones. Estamos comprometidos a seguir brindándote soluciones de alta calidad y un servicio excepcional. Gracias por elegir a Shiji.

TJ

Todd J.  
IT Executive  
Hospitality  
Used the software for: 1-2 years

### "Infrasys Cloud POS, excellent Service, Installers, and End-User Functionality"

February 1, 2023

5.0

Pros

The Service team are fantastic, I could not rate the installers more highly - they are absolute rockstars. The fact that it integrates so seamlessly with our PMS and other external systems, and is so flexible is brilliant, and being so user-friendly means that everyone is happy.

Cons

The system does everything we could hope for as it stands and does it all well.

Review Source

Response from A Shiji Group Brand

February 3, 2023

Thank you Todd for your positive review of Infrasys Cloud POS. It makes us really proud! It's glad to hear that our service team, installers and end-user functionality have exceeded your expectations. We are also pleased to hear that the cost, ease of use and service responsiveness were the driving factors for you to switch to our system. We strive to provide our customers with the best possible experience and it's great to see that it shows in your review. Thank you for choosing Shiji.

JM

Jose M.  
Regional IT Manager  
Hospitality  
Used the software for: 6-12 months

### "One of the Best Solutions for POS systems"

October 5, 2020

5.0

The system is reliable, easy to use and with a great team behind it. And also have a very competitive price. I love the installation team, is great and friendly they help you thru all the process and answer all your questions about the software.

Pros

\- Easy to use - Great integrations with Oracle Opera - Great Installation Team. - Great Customer Support.

Cons

\- Some issue with Opera Interface at the Beginning but after few tweaks everything works smoothly.

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/)

Reason for choosing Infrasys POS

First, they support. All the guys who works with them love it. Also, the price is competitive and they give to us more personalization options.

Switched from

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

The customer service from Aloha is the worst, also we have several terminal that doesn't work and never received a straight proposal to make them work.

Review Source

Response from A Shiji Group Brand

October 6, 2020

Hello Jose, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

CV

Claudio V.  
Future Leader  
Hospitality  
Used the software for: 1-2 years

### "Infrasys POS Feedback"

September 30, 2020

5.0

Pros

Ability to customise POS display based on user preference. Ease of editing and customising as need be. Creating additional items, menus, drop downs etc are simple to make Cloud based system so updates are quick to go live Ability to switch between outlets quickly and on all devices Utilisation of iPad's which allow for more efficient service Digital signatures

Cons

System limitations with not being able to put in table numbers and room numbers to identify checks and assist with having walkouts Using table setup, we are unable to pay new checks as they come in, we need to send then reopen bill to close which reduces efficiency

Review Source

Response from A Shiji Group Brand

October 1, 2020

Hello Claudio, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

EG

Ericson G.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "Outstanding Support"

September 30, 2020

5.0

Pros

Infrasys support team are very professional and easy to work with. They make sure that they are there when you need them. The system overall is stable and easy to use. The flexibility to change menus in the cloud is added feature specially now most are working at home.

Cons

It will be good if we can make that report available online so that those working from home can access reports and view checks. If Infrasys can work with Oracle to have checkview feature inside PMS, that will be great!

Review Source

Response from A Shiji Group Brand

October 1, 2020

Hello Ericson, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

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