--- title: "Elai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elai Software - reviews, pricing plans, popular comparisons to other Predictive Analytics products and more." source_url: "https://www.capterra.com/p/186498/BigProfiles/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Elai Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elai ## What is Elai? Elai is the autonomous Data Science Agent that uses GenAI reasoning to generate predictive AI models from raw data. It connects to company’s data sources, analyzes dirty, raw, scattered data, decides how to clean and prepare it, and autonomously generates predictive models that are deployed, integrated and retrained over time. ELAI automates the entire Predictive AI lifecycle, bringing enterprise-grade predictive intelligence to business users in more than 100 companies across 15 countries. ## What is Elai used for? [Telemarketing](https://www.capterra.com/telemarketing-software/)[Call Center](https://www.capterra.com/call-center-software/)[Predictive Analytics](https://www.capterra.com/predictive-analytics-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Call Center / 2025 - Telemarketing / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Elai?[Manage this product listing](https://www.g2.com/products/bigprofiles/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elai 4.5 (19) VS. [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price Contact vendor Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (19) Ease Of Use 4.9 (4,885) Value For Money 4.6 (16) Value For Money 4.8 (3,731) Customer Service 5.0 (19) Customer Service 4.7 (4,018) ## Elai alternatives [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (810)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (334)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (199)](https://www.capterra.com/p/163509/Crowdin/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Elai Overview ### Which roles and teams benefit most from Elai? Elai is most used by data analysts, data scientists, and PMO teams that need to turn operational data into clear video updates and training materials. Project, business process, and planning managers use it to explain initiatives, report progress, and support cross-site or call-center communications. Account and retention teams create client-facing presentations and onboarding content. Answer based on 19 reviews Overview ### What company size and industries is Elai built for? Elai is built to democratize data science across business functions, with enterprise organizations representing 42% of reviewers and insurance leading at 32%. It also serves small businesses (37%) and midsize companies (21%), particularly in telecommunications (21%) and fund-raising (11%), with telemarketing as a common use case. Answer based on 19 reviews Features and Usability ### What are the key features of Elai? Elai offers CRM, contact management, and contact database tools for organizing customer records, plus campaign management and lead distribution for sales workflows. It also includes blended, inbound, and outbound call center features, queue management, performance management, and reporting and real-time analytics with predictive analytics, machine learning, and natural language processing. Integrations ### Which third-party tools and platforms does Elai integrate with? Elai integrates with data and business platforms including Athena, BigQuery, Databricks, Microsoft Excel, Microsoft SQL Server, MySQL, Oracle Database, PostgreSQL, Snowflake, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, Salesforce Customer360, Salesforce Platform, Zendesk Suite, Zendesk Talk, and Zoho CRM Plus. Getting Started and Support ### What training and onboarding options does Elai offer? Elai provides in-person training, live online sessions, and documentation to support teams getting started. In-person training allows direct instruction, live online sessions support guided remote learning, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Elai offer? Elai offers Email/Help Desk support for customers who need assistance. No reviewer feedback about support is available here, so user experience with response speed, helpfulness, or issue resolution cannot be summarized from the provided data. ## Features AI summary Based on 3,851 Predictive Analytics reviews Capterra reviewers point to these as the call center features buyers care about most: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) BigProfiles includes **Reporting/Analytics** (**43%**), a capability that Capterra reviewers also rate as important for call center software. This feature gives teams clearer visibility into performance trends, service activity, and operational results, helping businesses track outcomes, spot issues earlier, and make more informed decisions. Reporting/Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Performance Management 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Contact Management 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Campaign Management 4.6 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CRM 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system API 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Elai 11 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Blended Call Center: A call center that both makes and receives calls - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Lead Distribution: Route and distribute your leads to third party buyers - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.5 (19) 4.5 Based on 19 reviews ## Pricing Value for money 4.6 (16) ### Starting price Free trial not available Value for money 4.6 (16) 4.6 Based on 16 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[ PostgreSQL](https://www.capterra.com/p/48791/PostgreSQL/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (19) 5.0 Based on 19 reviews ## User reviews Overall rating 4.5 Based on 19 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(7) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Data Analyst Used the software for: 3-5 years ### "Il Data modelling fatto semplice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 Positiva, entusiasmante, avanguardia, stimolante Pros E' una azienda versatile, in grado di rispondere tutte le esigenze di business da analisi quantitative per il Marketing, al data driven, alla data science. Ottime le capacità di ascolto del cliente, soluzioni custom, interazione costante cliente fornitore, professionalità, risoluzione dei problemi, assistenza a 360 gradi Cons Ad oggi nessuna cosa da evidenziare in negativo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PMO Smart Analytics Used the software for: 3-5 years ### "E-voluciona by Intelcia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2024 ¿Algoritmos complicados, cálculos interminables? Con BigProfiles es muy fácil y rápido! Pros Disponen de la tecnología para que tu mismo, realices tus propios algoritmos. También me gustaría destacar, su equipo humano: el trato excelente, la atención personalizada, el acompañamiento, la cercanía, el conocimiento y reconocimiento... son valores que identifican a BigProfiles. Espero que sigamos colaborando por mucho tiempo! Cons Ninguna! En Bigprofiles, todo son ventajas y facilidades Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Budgeting and Planning Manager Used the software for: 3-5 years ### "Value Strategy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2024 Pros L' interfaccia user-friendly che in confronto alle potenzialità è la cosa che mi ha colpito di più. La possibilità di integrare il nostro CRM lasciando poco o nulla al lavoro manuale. L'utilizzo su diverse tipologie di attività, da quelle sales e acquisition, up-sell, a quelle anti-churn e retention lo rende un prodotto completo e unico per creare valore su tutte le nostre attività. Cons Premesso che non ho usato prodotti simili, devo dire che non ho trovato cose che mi sono piaciute di meno. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Responsable d'activités Multi Sites Used the software for: 1-3 years ### "Recommandation BigProfiles " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Professionnel de la relation client dans le cadre d'activités d'appels sortants, cet outil me permet d'atteindre un meilleur coût d'acquisition et d'augmenter mes taux d'exploitation. Pros Capacité à faire sortir des cibles plus appétentes dans le cadre d'activités d'appels sortants sur fichiers froids Prise en main simple de l'outil Cons La MAJ des données afin d'alimenter le modèle peut prendre du temps mais est nécessaire pour augmenter la performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chef de projets business Used the software for: 1-3 years ### "Avis positif" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2024 Le score BigProfiles confirme les scores déjà mis en place par nos partenaires FLOA, Oney. L'ANP additionnel généré par la solution BigProfiles ne compense pas le coût de la solution. Cependant, MetLife est persuadé que l'apport de BigProfiles sera plus significatif sur les fichiers qui ne sont pas ou peu scorés. Pros L'équipe de BigProfiles est très réactive, pour la mise en œuvre des différents modèles prédictifs et des différents tests que nous avons réalisés sur 2023 et 2024. Alexia et Cap-well sont très disponibles et toujours à l'écoute de l'équipe MetLife. Cons Difficulté d'appliquer des scores sur des fichiers partenaires déja scorés. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Data Scientist Used the software for: Less than 1 year ### "La miglior piattaforma di profilazione sul mercato!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2021 La mia esperienza è stata sicuramente positiva e auguro ad ogni mio collega di poter giovare di questa magnifica piattaforma. Pros La facilità d'uso, l'intuitività e soprattutto la disponibilità dei ragazzi di BigProfiles è il mix perfetto che ha reso vincente la collaborazione con Teleperformance Italia. Per ogni problema e per ogni dubbio, i tecnici super preparati di BigProfiles si sono dimostrati sempre disponibili e risolutivi, portando la nostra esperienza con la piattaforma ad un livello superiore. Cons Le criticità della piattaforma posso affermare che non esistono, in quanto ogni esigenza e bisogno di implementazione è sempre stata soddisfatta! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Process Specialist Used the software for: Less than 1 year ### "Una solution win-win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2021 Pros Un'ottima solution che agevola l'incontro tra domanda e offerta cercando di proporre il prodotto giusto al cliente giusto. Questo permette un approccio win-win: lato cliente in quanto si contattano i target di clienti più propensi all'acquisto e lato azienda BPO per incrementare le vendite ottimizzando il tempo speso. Cons Il supporto dei data scientist di BigProfile è sempre aperto a suggerimenti. Le migliorie richieste sono state oggetto di successiva implementazione per affinare sempre più la piattaforma e renderla ancora più user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Responsable Grand Compte Used the software for: 1-3 years ### "Retour d’expérience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 7, 2024 Cet outil de prédictions d'achat est extrêmement efficace, optimisant ainsi la gestion des campagnes et des stratégies de vente. L'équipe de support se distingue par son écoute et son accompagnement personnalisé, dès la prise en main de l'outil et tout au long de la collaboration. Leur disponibilité et réactivité assurent une exploitation maximale des fonctionnalités, avec des améliorations continues basées sur nos retours. Pros L’outil est simple d’utilisation et intuitif. Cons À date, je ne vois aucun inconvénient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Raccolta fondi Used the software for: 3-5 years ### "Ottimo prodotto e ottimi consulenti" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2024 Pros La cosa più interessante è la facilità di utilizzo. Cons Il fatto che per questioni interne non siamo riusciti ancora ad utilizzarlo appieno. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Responsabile Retention Used the software for: 3-5 years ### "Ottimo prodotto e ottimi consulenti" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2024 Pros La cosa più interessante è la facilità di utilizzo Cons Il fatto che per questioni interni non siamo ancora riusciti a utilizzarlo a pieno Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/186498/BigProfiles/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.