---
title: "BigProfiles Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about BigProfiles Software - reviews, pricing plans, popular comparisons to other Call Center products and more."
source_url: "https://www.capterra.com/p/186498/BigProfiles/"
page_type: "product"
language: "en"
---

# 

 BigProfiles Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BigProfiles

## What is BigProfiles?

BigProfiles is the first AI agent for CRM that autonomously creates predictive models capable of predicting the propensities of each customer, from the probability of purchase to churn propensity. Large companies in 15 countries worldwide such as Orange Telecom, EDF, Teleperformance ​and Intesa Sanpaolo rely on the predictive capabilities of BigProfiles. Main use cases of BigProfiles: • Prediction of purchase probability in cross-selling campaigns: +66% Sales • Churn Probability Prediction: -12% Churn • Real-time prediction of web leads purchasing probability: +44% Sales • Prediction of the probability of recovery of NPL impaired loans: +12% Payments BigProfiles has raised +3M euros in VC and markets its platform worldwide.

## What is BigProfiles used for?

[Telemarketing](https://www.capterra.com/telemarketing-software/)[Call Center](https://www.capterra.com/call-center-software/)

Top alternative

Featured

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

-   Call Center / 2025
-   Telemarketing / 2025

Our "Best of" badge program showcases products with the highest ratings...

Do you work for BigProfiles?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://bigprofiles.it/&name=BigProfiles)

## BigProfiles Overview

Updated August 2026

AI summary

BigProfiles provides call center and telemarketing teams with CRM, contact management, queue management, and analytics tools, supporting businesses from small to enterprise scale. Delivered via cloud or web, it includes inbound and outbound call center options, blended operations, API access, and performance management, enabling organizations to organize customer data, manage outreach, and track operational trends more effectively.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BigProfiles

4.5 (19)

VS.

[4.9 (4,862)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting Price

Contact vendor

Starting Price

$8

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (19)

Ease Of Use

4.9 (268)

Value For Money

4.6 (16)

Value For Money

4.8 (224)

Customer Service

5.0 (19)

Customer Service

4.7 (232)

## BigProfiles alternatives

[4.9 (332)](https://www.capterra.com/p/218549/UserWay/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/)

Starting price

$325.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (268)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[inconnect](https://www.capterra.com/p/164772/OmniChannel/)

[3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/164772/OmniChannel/)

[View all alternatives](https://www.capterra.com/p/186498/BigProfiles/alternatives/)

## FAQs about BigProfiles

Overview

### Which roles and teams benefit most from BigProfiles?

BigProfiles is most used by data analysts, data scientists, and PMO leaders who need deeper visibility into performance, planning, and operational trends. Account managers, retention teams, and call center operations leaders use it to track customer activity, improve service outcomes, and support forecasting, budgeting, and cross-site decision-making.

Answer based on 19 reviews

Overview

### What company size and industries is BigProfiles built for?

BigProfiles is built for enterprise organizations, which make up 42% of reviewers, and it is used most in Insurance at 32%. It also serves small businesses at 37% and midsize companies at 21%, with additional adoption in Telecommunications at 21% and Fund-Raising at 11%, often for telemarketing.

Answer based on 19 reviews

Features and Usability

### What are the key features of BigProfiles?

BigProfiles offers CRM, contact database, contact management, and campaign management for organizing customer data and outreach. It also includes lead distribution, inbound and outbound call center tools, queue management, and real-time analytics and reporting. Additional capabilities include API access, machine learning, natural language processing, and predictive analytics.

Integrations

### Which third-party tools and platforms does BigProfiles integrate with?

BigProfiles integrates with about 10 catalog-listed platforms for CRM, data, and support workflows, including HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, Salesforce Customer360, Salesforce Platform, Salesforce CMS, Zendesk Talk, Microsoft Excel, Microsoft SQL Server, MySQL, PostgreSQL, Athena, Zoho CRM Plus, and CRM.

Getting Started and Support

### What training and onboarding options does BigProfiles offer?

BigProfiles provides in person training, live online sessions, and documentation for teams getting started. In person training supports direct instruction, live online sessions allow guided remote sessions, and documentation offers written reference material for setup and feature review.

Getting Started and Support

### What customer support options does BigProfiles offer?

BigProfiles provides email/help desk support for customer questions and issue handling. No reviewer feedback about support experience is available here, so no claims can be made about response times, helpfulness, or common frustrations. The listed channel is the only support option provided in the catalog data.

## Features

AI summary

Based on 3,823 Call Center reviews

Capterra reviewers point to these as the call center features buyers value most when comparing options:

-   **Call Center Management** (**48%** of reviewers rated this feature as critical)
-   **Call Logging** (**44%**)
-   **Call Monitoring** (**43%**)

BigProfiles includes **Reporting/Analytics** (**43%**), a feature that Capterra reviewers also rate as important for call center teams. This capability gives businesses better visibility into performance trends, service activity, and operational results, helping teams track outcomes, spot patterns, and make more informed decisions.

Reporting/Analytics

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Performance Management

4.5 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Organize and manage the accomplishments and development of employees or performance of applications or systems

Contact Management

4.5 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Campaign Management

4.6 (5)

120.00% of 5 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

CRM

4.8 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

API

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

BigProfiles 11 features

Application programming interface that allows for integration with other systems/databases

A call center that both makes and receives calls

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A call center that primarily receives calls, typically customer service focused

Route and distribute your leads to third party buyers

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Get Advice

We can help you find the software with the features you need.

Features

4.5 (19)

4.5

Based on 19 reviews

## Pricing

Value for money

4.6 (16)

### Starting price

Free trial not available

Value for money

4.6 (16)

4.6

Based on 16 reviews

## Integrations

[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

MySQL](https://www.capterra.com/p/11482/MySQL/)[

Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[

HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[

PostgreSQL](https://www.capterra.com/p/48791/PostgreSQL/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (19)

5.0

Based on 19 reviews

## User reviews

Overall rating

4.5

Based on 19 reviews

Filter by rating

5(11)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TM

Thierry M.

Chef de projets business

Insurance

### "Avis positif"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 9, 2024

Le score BigProfiles confirme les scores déjà mis en place par nos partenaires FLOA, Oney. L'ANP additionnel généré par la solution BigProfiles ne compense pas le coût de la solution. Cependant, MetLife est persuadé que l'apport de BigProfiles sera plus significatif sur les fichiers qui ne sont pas ou peu scorés.

Pros

L'équipe de BigProfiles est très réactive, pour la mise en œuvre des différents modèles prédictifs et des différents tests que nous avons réalisés sur 2023 et 2024. Alexia et Cap-well sont très disponibles et toujours à l'écoute de l'équipe MetLife.

Cons

Difficulté d'appliquer des scores sur des fichiers partenaires déja scorés.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

BP

Bettina P.

Key Account Manager

Insurance

### "J'approuve BigProfiles"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2024

Pros

BigProfiles établie un bon scoring et de bonnes probabilités

Cons

Pas de hausse significative sur nos ventes

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

ZS

ZINEB S.

Responsable Pilotage des calls centers

Insurance

### "une belle rencontre§"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 14, 2024

des équipes avec une bonne compréhension de notre besoin et disponibles.

Pros

la pertinence du scoring et la disponibilité des équipes

Cons

rentabiliser les coûts d'investissement sur des fichiers déjà scorés.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KM

Karim M.

Responsable d'activités Multi Sites

Outsourcing/Offshoring

### "Recommandation BigProfiles "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 1, 2024

Professionnel de la relation client dans le cadre d'activités d'appels sortants, cet outil me permet d'atteindre un meilleur coût d'acquisition et d'augmenter mes taux d'exploitation.

Pros

Capacité à faire sortir des cibles plus appétentes dans le cadre d'activités d'appels sortants sur fichiers froids Prise en main simple de l'outil

Cons

La MAJ des données afin d'alimenter le modèle peut prendre du temps mais est nécessaire pour augmenter la performance.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

VG

Virginie G.

Responsable Grand Compte

Marketing and Advertising

### "Retour d’expérience "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

August 1, 2024

Cet outil de prédictions d'achat est extrêmement efficace, optimisant ainsi la gestion des campagnes et des stratégies de vente. L'équipe de support se distingue par son écoute et son accompagnement personnalisé, dès la prise en main de l'outil et tout au long de la collaboration. Leur disponibilité et réactivité assurent une exploitation maximale des fonctionnalités, avec des améliorations continues basées sur nos retours.

Pros

L’outil est simple d’utilisation et intuitif.

Cons

À date, je ne vois aucun inconvénient.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AP

Amedeo P.

Data Analyst

Non-Profit Organization Management

### "In fase di test con un buon inizio"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 18, 2024

Siamo ancora agli inizi, ci sono alcuni buoni riscontri ed è molto intuitivo e immediato. Penso che continueremo ad utilizzarlo per verificare i margini di crescita che può dare.

Pros

BP è facilmente utilizzabile e flessibile per campagne diverse.

Cons

Più chiarezza su come aggrega le variabili. In post-estimation una vista più immediata dei fattori più importanti.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

IE

Isabel E.

PMO Smart Analytics

Management Consulting

### "E-voluciona by Intelcia"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 15, 2024

¿Algoritmos complicados, cálculos interminables? Con BigProfiles es muy fácil y rápido!

Pros

Disponen de la tecnología para que tu mismo, realices tus propios algoritmos. También me gustaría destacar, su equipo humano: el trato excelente, la atención personalizada, el acompañamiento, la cercanía, el conocimiento y reconocimiento... son valores que identifican a BigProfiles. Espero que sigamos colaborando por mucho tiempo!

Cons

Ninguna! En Bigprofiles, todo son ventajas y facilidades

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AZ

Angelo Z.

Budgeting and Planning Manager

Telecommunications

### "Value Strategy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2024

Pros

L' interfaccia user-friendly che in confronto alle potenzialità è la cosa che mi ha colpito di più. La possibilità di integrare il nostro CRM lasciando poco o nulla al lavoro manuale. L'utilizzo su diverse tipologie di attività, da quelle sales e acquisition, up-sell, a quelle anti-churn e retention lo rende un prodotto completo e unico per creare valore su tutte le nostre attività.

Cons

Premesso che non ho usato prodotti simili, devo dire che non ho trovato cose che mi sono piaciute di meno.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Stefano C.

Data Analyst

Philanthropy

### "Il Data modelling fatto semplice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2024

Positiva, entusiasmante, avanguardia, stimolante

Pros

E' una azienda versatile, in grado di rispondere tutte le esigenze di business da analisi quantitative per il Marketing, al data driven, alla data science. Ottime le capacità di ascolto del cliente, soluzioni custom, interazione costante cliente fornitore, professionalità, risoluzione dei problemi, assistenza a 360 gradi

Cons

Ad oggi nessuna cosa da evidenziare in negativo

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SO

Silvia O.

Responsabile Retention

Fund-Raising

### "Ottimo prodotto e ottimi consulenti"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 15, 2024

Pros

La cosa più interessante è la facilità di utilizzo

Cons

Il fatto che per questioni interni non siamo ancora riusciti a utilizzarlo a pieno

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/186498/BigProfiles/reviews/)

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