---
title: "Breezeway Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Breezeway Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more."
source_url: "https://www.capterra.com/p/186514/Breezeway/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 Breezeway Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Breezeway

## What is Breezeway?

Breezeway is the #1 operations and messaging platform for short-term rentals. Breezeway integrates with dozens of PMS providers. Breezeway is purpose-built to coordinate complex work, like cleaning and maintenance, and deliver homes that are perfectly prepared to specific standards. Standardize your processes with customizable checklists, an easy-to-use mobile app for cleaners, a welcome book, guest messaging and more.

## What is Breezeway used for?

[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 196 user reviews

Reviews sentiment

Positive

91%

Neutral

4%

Negative

5%

Starting price

$6

Per User, Per Month

Free trial  
not available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Real Estate Property Management / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Breezeway?[Manage this product listing](https://www.g2.com/products/breezeway/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Breezeway

4.6 (196)

VS.

[4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$6

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (196)

Ease Of Use

4.6 (1,623)

Value For Money

4.5 (185)

Value For Money

4.6 (1,549)

Customer Service

4.6 (187)

Customer Service

4.7 (1,591)

## Breezeway alternatives

[4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (271)](https://www.capterra.com/p/100831/OwnerRez/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/)

## FAQs about Breezeway

Overview

### What problems does Breezeway solve?

Breezeway solves scattered vacation-rental operations by automating cleaning, inspection, and maintenance tasks from reservation data, assigning work, and tracking completion with checklists and photos. Property managers, housekeeping teams, maintenance technicians, and vendors gain real-time schedules, clearer accountability, property records, owner reporting, and timely guest communication.

Answer based on 146 reviews

Overview

### Which roles and teams benefit most from Breezeway?

Breezeway is most used by property managers, operations leaders, and housekeeping teams managing vacation rental turnovers and property care. Owners and executives use it to monitor portfolio activity, while owner relations staff coordinate service updates. Inspectors and coordinators track tasks, quality checks, maintenance issues, and readiness between guest stays.

Answer based on 196 reviews

Overview

### What company size and industries is Breezeway built for?

Breezeway serves small vacation rental and property-management businesses, with 93% of reviewers from small companies and Hospitality as the top industry at 61%. It also supports vacation rental managers, hosts, cleaners, corporate housing, hotels, resorts, residential property managers, and student housing. Real Estate represents 23% of reviewers, while Leisure, Travel & Tourism accounts for 5%.

Answer based on 196 reviews

Features and Usability

### What are the key features of Breezeway?

Breezeway includes housekeeping management with customizable templates and status reporting, plus work order management for assigning vendors, setting priorities, scheduling work, and matching invoices. Its task management and activity dashboard organize property needs, while calendar management, mobile access, and third-party integrations support vacation-rental operations across multiple properties.

Answer based on 75 reviews

Integrations

### Which third-party tools and platforms does Breezeway integrate with?

Breezeway integrates with over 30 property management and reservation platforms, including reviewer-confirmed Escapia. Its catalog also includes Apaleo, AppFolio Property Manager, Avantio, Beds24, Cloudbeds, Guesty, Hostaway, and Hostfully. The Escapia connection supports booking-driven task scheduling and the transfer of service-order expenses back to the reservation management system.

Answer based on 19 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Breezeway?

Breezeway offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that new hires, field staff, and nontechnical users generally learn the app quickly, while administrators and teams adopting its full feature set may need several training calls and ongoing guidance. Support and personalized onboarding help address the learning curve.

Answer based on 25 reviews

Getting Started and Support

### What customer support options does Breezeway offer, and how do users rate the experience?

Breezeway offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users frequently describe support as responsive, knowledgeable, friendly, and helpful during onboarding and daily questions. Some report frustration with inflexible responses, unresolved bugs, and slower assistance for complex operational or integration issues.

Answer based on 45 reviews

Features and Usability

### How well does Breezeway handle task management?

Breezeway organizes property tasks, assignments, checklists, and status updates in one operational workspace. Vacation rental teams value automated task triggers, photo documentation, scheduling views, and mobile access for cleaners and maintenance staff. Some users find completed-task search limited, want subtasks or recurring workflows, and note that certain actions require desktop access.

Answer based on 60 reviews

Features and Usability

### How well does Breezeway handle guest communication?

Breezeway supports guest messaging, automated updates, digital guides, and after-hours communication for vacation rental operations. Property managers value direct texting, accessible property details, and tools that reduce routine guest questions. Some teams want email in conversation threads, video and multi-photo sharing, better message formatting, and more consistent responsiveness from assisted guest support.

Answer based on 43 reviews

## Who uses Breezeway?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 3,980 Vacation Rental reviews

Capterra data shows that buyers of vacation rental software rank the following features as their top priorities:

-   **Calendar Management** (**70%** of reviewers rated this feature as critical)
-   **Data Synchronization** (**66%**)
-   **Reservations Management** (**67%**)

Breezeway supports all three of the features reviewers value most: **Calendar Management**, **Data Synchronization**, and **Reservations Management**. Together, these capabilities help businesses keep availability up to date, keep information consistent across systems, and manage bookings more efficiently, allowing teams to reduce scheduling conflicts and handle guest stays with greater accuracy.

Calendar Management

4.4 (59)

98.31% of 59 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Data Synchronization

4.3 (40)

100.00% of 40 reviewers that rated this feature as important or highly important

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Reservations Management

4.3 (20)

80.00% of 20 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Payment Processing

4.4 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Guest Communications

4.2 (23)

78.26% of 23 reviewers that rated this feature as important or highly important

Communicate with guests directly within the system

Housekeeping Management

4.7 (107)

97.20% of 107 reviewers that rated this feature as important or highly important

Breezeway offers streamlined housekeeping oversight, letting you track cleaning progress, communicate with staff, and manage scheduling from one dashboard. Reviewers appreciate the real-time updates, photo documentation, and easy workload organization that help ensure properties are guest-ready.

Breezeway 56 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Credit Card Processing: Accept and process credit card transactions
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Electronic Payments: Electronically collect payments for goods or services
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Extended Stay: Long term accommodation for guests
- Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance
- Financial Management: Plan, manage, and track the financial activities of an individual or organization
- For Vacation Rentals: Designed for vacation rentals
- Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests
- Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment
- Guest Communications: Communicate with guests directly within the system
- Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services
- Guest Messaging: Allows guests to submit service requests or communicate with staff for concierge and general questions.
- Housekeeping Management: Breezeway offers streamlined housekeeping oversight, letting you track cleaning progress, communicate with staff, and manage scheduling from one dashboard. Reviewers appreciate the real-time updates, photo documentation, and easy workload organization that help ensure properties are guest-ready.
- Inbox Management: Organize, prioritize, and manage incoming communications
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Maintenance Management: It helps you schedule, prioritize, and document maintenance for multiple properties. Users think assigning tasks, tracking completion, and communicating through comments or photos is straightforward, and they value the ability to manage both routine and urgent maintenance efficiently.
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Multi-Location: Manage and support multiple locations
- Multi-Property: More than one location
- Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity
- Payment Processing: Accept, record, and reconcile financial transactions
- Property Database: Centralized database to track details of properties (including lease, tenant, and owner information)
- Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent
- Rate Management: Track/optimize rates in relation to usage
- Ratings/Reviews: Ratings/Reviews
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
- Residential Properties: For residential properties
- Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more
- Short/Long Term Rental: Length of rental
- Single Property: One location
- SMS Messaging: Send messages via SMS
- Task Management: With this capability, you can assign, monitor, and complete daily responsibilities efficiently. Reviewers indicate it keeps teams organized, improves accountability, and prevents missed tasks, with real-time updates and mobile access making coordination and completion easier.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
- Work Order Management: This aspect lets you assign, track, and prioritize work orders from start to finish. Some reviewers find it easy to coordinate teams, monitor progress, and generate reports, while appreciating visibility, scheduling, and time tracking for maintenance and repairs.

---

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We can help you find the software with the features you need.

Features

4.5 (196)

4.5

Based on 196 reviews

## Pricing

Value for money

4.5 (185)

Free Version

[View pricing plan details](https://www.capterra.com/p/186514/Breezeway/pricing/)

Basic

$6.00

Per User,Per Month

Value for money

4.5 (185)

4.5

Based on 185 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[

Hostaway](https://www.capterra.com/p/152433/Hostaway/)[

Lodgify](https://www.capterra.com/p/131924/Lodgify/)[

Guesty](https://www.capterra.com/p/159377/Guesty/)[

Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[

OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (187)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (187)

4.6

Based on 187 reviews

## User reviews

Overall rating

4.6

Based on 196 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(139)

4(40)

3(8)

2(5)

1(4)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Director

Used the software for: Less than 1 year

### "A 2 out of 5 experience. "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

September 23, 2026

Overall experience: 2 out of 5 Platform potential: 4 out of 5 Customer support: 2 out of 5 Functionality for our particular needs: 3 out of 5

Pros

We use Breezeway as a holiday rental management company. Overall the functionality is okay. We like being able to create property specific checklists with reference photos and similar details.

Cons

Their support isn't really focused on actually supporting you, in my opinion. I didn't feel like they were helping us much. This might be a completely subjective or isolated experience, but it's ours. The Success Manager allocated to our account is quite slow at replying, and when we asked for help on billing, the responses felt robotic with very little personal touch. The onboarding process is extremely heavy; at least it was for us, with only 45 properties. It takes a lot of time to onboard each property individually. The most frustrating part is that you start getting charged from day one, even if you don't go live for months or the onboarding itself takes months. In our case we ended up paying over £1,000 for a product we weren't actually using until we went live. Not something I was thrilled about. When I asked for our account to be billed from the point we actually started using the platform, the request was ignored or delayed for quite a while before a one-month refund was eventually approved as "a gesture of goodwill". The platform has a few limitations, the biggest being that it doesn't fully integrate with our PMS. Functionality around bulk edits, bulk actions and anything at scale is also limited, which adds a fair bit of manual work for our team. In the eight months since we joined, we haven't seen any updates or new features launched, or at least we weren't made aware of any. So I'm not sure how focused they are on developing the product. Again, that could be down to us not being informed or not actively checking for updates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Accounting Assistant Bookeeper

Used the software for: 3-5 years

### "Invoice Access/ Auhtorization aside from the Administrator"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

March 25, 2026

Pros

Downloading the Payroll makes it Easier. The tasks can also be easier done and calculated thru the time in and time out option,.

Cons

I AM from Accounting Dept but i couldnt see the invoices/ receipts we are Paying, Only the Administrator Which Happens to be the Owner of the Company. SO only the Boss can Audit/Open the said Docs. I reched out through email if they can provide to me the invoices. And Also There are Doubled Four Properties in Laurel. Are we also paying double for it? We need to know the details of what we are paying

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Marketing Coordinator and Communication Specialist

Used the software for: Less than 1 year

### "Breezeway Assist & Breezeway Support Do Better Please"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

March 24, 2026

I like the platform, but I find Breezeway Assist to be unreliable at times. I would like to see improvement all around

Pros

I find it very easy to use and great for keeping track of tasks and scheudles for all our properties.

Cons

I find Customer Support to be unhelpful. We have had issues with our on-call support as well as when I reach out to support regarding bugs with the Breezeway system and WhatsApp integration. I have also been noticing a lack of response to guests, multiple times I have had to jump in to answer the guest cause Breezeway Assist won't respond for an hour or more.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Director of Accounting

Used the software for: 1-3 years

### "Loving Breezeway!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 24, 2026

We love Conner and love that if we ever have an issue he fixes it or finds out how to get it fixed :) Breezeway has helped us keep vendors and employees accountable.

Pros

We can now track where our vendors are on each task and when it is complete, keeping employees and vendor accountable and can easily see what is done and what is pending.

Cons

Not everything from Barefoot feeds to Breezeway. There are times where manual entry is necessary for Breezeway since it does not feed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Housekeeping Manager

Used the software for: Less than 1 year

### "Breezeway - Gen Z Approved "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2026

it has been a great experience. It is very user friendly and leaves little to no room for error and i dont even use all the features.

Pros

I love how easy it is for me to customize each of my propertys an how amazing the customer support is.

Cons

I didnt like that i didnt have control over the departments, but that was quickly changed! Some of the main elements dont match with a remote montainous community but thats where property specific requirments becomes your best friend.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Operations Coordinator

Used the software for: 3-5 years

### "The Only Way = The Breeze Way"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2026

We love breezeway! It has made managing 60+ properties a "breeze" ;). It allows us to exceed the high standards that we set for ourselves as well as our properties.

Pros

We love the level of detail we’re able to maintain across all of our properties. With Breezeway, we’ve built everything out so thoroughly that we can answer just about any guest question without even stepping into the unit—which saves our front desk a tremendous amount of time, especially during peak season. The interface is also incredibly easy to use and simple to train on, making it seamless for our entire team to get up to speed quickly. We’re also in the process of completing the safety training, which really helps set us apart in such an important area. Their customer service is top-notch—quick to respond, and if something can’t be easily handled over email, they’ll schedule time to walk through it with you so you fully understand. We’re especially excited about the Kaba door lock systems integration and have high hopes it will make our check-in process even smoother. And the digital guide is truly above the rest—it makes it incredibly easy to provide clear, helpful information for guests.

Cons

Not being able to close tasks directly from the schedule view—though this is more a future feature suggestion. That said, they’re usually very responsive and tend to implement feedback like this pretty quickly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: 1-3 years

### "Built my entire tech stack around Breeezeway"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2026

overall has been great. enjoy working with everyone on the team, they're responsive and listen and consider the customer needs

Pros

I like the mobile capabilities - but would like to see more accessable via the app rather than a redirect to the web. User interface is easy to navigate

Cons

Reporting capabilities could continue to be enhanced. I have had some issues with integrations and have run in to limited staff resources to work with delaying resolutions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: 1-3 years

### "Great Management Software for the Right Use Care"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 20, 2026

Pros

Breezeway utilizes an intuitive interface. The aesthetics more better than some of the other competitors. The ability to automate workflows is also helpful.

Cons

This is not necessarily a con, but this is a PMS targeting short term rental operators. Being primarily a cleaning company, this does lack some functionality as an end-to-end software for us, causing us to create some work arounds.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Business Systems and Data Manager

Used the software for: 3-5 years

### "Simplifying Property Management, One Task at a Time"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Overall, our experience with Breezeway has been excellent. Beyond the platform itself, what really stands out is the support team — they are responsive, collaborative, and receptive to product feedback. We’ve also been impressed with the steady rollout of new features that directly enhance operational visibility and efficiency. It’s clear that Breezeway is committed to continuous improvement, and that makes a big difference for teams like ours.

Pros

What I love most about Breezeway is how intuitive and organized the platform is. It keeps everything centralized and easy to navigate, which makes day-to-day operations run smoothly and efficiently. It’s a tool our team truly relies on to stay aligned and proactive.

Cons

We’d love to see expanded messaging integration — specifically the ability to include emails alongside texts and Airbnb messages within one guest conversation thread. Without email visibility, it’s challenging to use the messaging section as our primary communication tool.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Operations Manager

Used the software for: 3-5 years

### "The Backbone of Our Operations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Overall, Breezeway has been amazing for our operations. It’s essentially where our company “lives” , if it’s not in Breezeway, it doesn’t exist. Everything runs through it, from task management to coordinating with cleaners and vendors. It’s also very easy to use for both admins and cleaners, which makes onboarding and day-to-day execution much smoother. Their customer support has been great as well, always responsive and ready to help when needed. For the value you get, the pricing is very reasonable. It’s hard to imagine managing multiple properties without it.

Pros

Breezeway has been a really helpful tool for managing operations, especially when handling multiple properties. It keeps everything organized in one place, so it’s easy to track tasks, coordinate with cleaners and vendors, and make sure nothing falls through the cracks.

Cons

One downside is that tasks can feel a bit limited. It would be really helpful to have subtasks within a task to better organize more detailed workflows. Also, the search function could be improved, right now you can only search by title, so it’s hard to find things based on descriptions or comments, which slows things down at times.

Review source

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