# Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186514/Breezeway/reviews --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Breezeway Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CW Corey W Sales and marketingConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “The task management system, real-time updates, and detailed checklists make it easy to track progress, ensure quality control, and keep everyone aligned.“ March 18, 2026 JP Josh P CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The setup also demands a huge amount of time and a significant investment from your team. Despite that, the payoff isn’t there, it feels like the only software in the industry that isn’t improving or releasing meaningful updates.“ November 11, 2025 Fd Flavio d General ManagerHospitality, Self-employedUsed the software for: 1-2 years. “Breezeway is a core tool for my business, and I rely on it heavily for organization, task assignment, quality control, and communication with owners through reports.“ March 17, 2026 NB Nathan B OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Being primarily a cleaning company, this does lack some functionality as an end-to-end software for us, causing us to create some work arounds.“ March 17, 2026 TH Tony H OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions.“ March 17, 2026 FS Faye S Marketing Coordinator and Communication SpecialistHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “We have had issues with our on-call support as well as when I reach out to support regarding bugs with the Breezeway system and WhatsApp integration.“ March 22, 2026 MD Michell D Owner Relations ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “I like that you are able to run your whole operation department on one system, and I enjoy being able to set individual requirements for separate listings.“ March 17, 2026 AP Arabella P Office managerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As its a newer system, there are still things that don't quite work, for example certain things will fail to be automatically scheduled when they are due to be, however this is a temporary problem that will be fixed.“ March 18, 2026 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FRANCO P. Founder Market Research Used the software for: Less than 6 months ### "Simple but Complicated" January 6, 2025 4.0 It was ok, it took some additional time to learn how to use it. Pros Very simple to use need to be a bit more user friendly to help in the beginning stages. Cons Cost is really high for what is being offered to the customer. Review Source NP Natasha P. Operations Manager Hospitality Used the software for: 2+ years ### "The Backbone of Our Operations" March 17, 2026 5.0 Overall, Breezeway has been amazing for our operations. It’s essentially where our company “lives” , if it’s not in Breezeway, it doesn’t exist. Everything runs through it, from task management to coordinating with cleaners and vendors. It’s also very easy to use for both admins and cleaners, which makes onboarding and day-to-day execution much smoother. Their customer support has been great as well, always responsive and ready to help when needed. For the value you get, the pricing is very reasonable. It’s hard to imagine managing multiple properties without it. Pros Breezeway has been a really helpful tool for managing operations, especially when handling multiple properties. It keeps everything organized in one place, so it’s easy to track tasks, coordinate with cleaners and vendors, and make sure nothing falls through the cracks. Cons One downside is that tasks can feel a bit limited. It would be really helpful to have subtasks within a task to better organize more detailed workflows. Also, the search function could be improved, right now you can only search by title, so it’s hard to find things based on descriptions or comments, which slows things down at times. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/)[Operto Teams](https://www.capterra.com/p/170587/OpertoTeams/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Encompassed more of what we needed all together. Easy to use. Easy to setup. Review Source JAO Jun Aldin O. Accounting Assistant Bookeeper Commercial Real Estate Used the software for: 2+ years ### "Invoice Access/ Auhtorization aside from the Administrator" March 19, 2026 1.0 Pros Downloading the Payroll makes it Easier. The tasks can also be easier done and calculated thru the time in and time out option,. Cons I AM from Accounting Dept but i couldnt see the invoices/ receipts we are Paying, Only the Administrator Which Happens to be the Owner of the Company. SO only the Boss can Audit/Open the said Docs. I reched out through email if they can provide to me the invoices. And Also There are Doubled Four Properties in Laurel. Are we also paying double for it? We need to know the details of what we are paying Review Source Response from Breezeway March 26, 2026 Hi Jun, Thank you for taking the time to share your feedback. We're sorry the experience didn't meet your expectations, and we want to make sure your concerns are fully addressed. Regarding invoice access, we understand how important it is for your accounting team to have visibility into billing details. Currently, invoice access is tied to a single account login, and we recognize that creates a real challenge for teams where billing and operations are handled separately. We've noted this as feedback for our product team. On the property question, your CSM, who has been in touch, can walk you through exactly which properties were active and what you were billed for in February. If there are any discrepancies, we'll work to get those resolved quickly. We appreciate your patience and want to make sure you feel fully supported going forward. Please don't hesitate to reach out directly if there's anything else we can clarify. Best, The Breezeway Team AS Amanda S. Co-Owner Consumer Services Used the software for: 1-2 years ### "Happy Customer!" March 17, 2026 4.0 Great! It's a great scheduling and tracking tool for both service tasks and maintenance tasks. I can't imagine running our business without it. Pros The ability to schedule our services for our customers. Breezeway support team is great and always responsive. Being able to put detailed notes in for each home or task. Being able to give suggestions on things that may improve the way the program works. Cons Not knowing how to pull all reports or having reports available. No history tracking in regard to who put what in when it comes to the property information. We have had some issues with details coming up missing. I think someone is accidently deleting them, however, I can't track who. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) We had used Breezeway previously and it worked well. We thought it was more expensive than what it was. Once we found the price was optimal we switched. Upkeep did not provide the ability to schedule service tasks as we needed per property by using iCal links to track rentals. Review Source NC Nick C. CEO Hospitality Used the software for: 2+ years ### "The best partner you can get in the STR industry" March 18, 2026 5.0 We've been users of Breezeway for going on 6 years and not a day goes by that I don't use the system and feel thankful that such a platform exists to help us manage our day-to-day. Getting the operations out of spreadsheets and into a platform that can be accessed anywhere, by any device, has truly changed the way we do things. Pros The east of use and streamlined user interface. Often, these systems are clunky and hard to navigate, but Breezeway integrates all of the features seamlessly and makes them easy to use. Beyond that, their Customer Support is top-notch, always responding timely to any issues or questions that I have. Cons The API integration between Breezeway and our PMS is a little clunky at times, but it does serve the purpose with a little fine-tuning. Alternatives considered [ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Ease of use and availability of features. In the end, Breezeway is the only platform that really does check all the boxes. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Ease of use and availability of features Review Source NC Nichole C. Finance Coordinator Real Estate Used the software for: 1-2 years ### "Operations Management" March 18, 2026 4.0 support has been fantastic and helpful with needs and ideas submission and the interface is great and super user friendly Pros user friendly interface, lots of ever updating features and client support are all great. support is always very responsive and knowledgeable. features are getting constant updates Cons no group texting in messenger is a drawback. also the inability to create recurring tasks that continue indefinitely is a bummer Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) work order management system in breezeway is far superior Review Source JD Justin D. Owner Real Estate Used the software for: 1-2 years ### "Built my entire tech stack around Breeezeway" March 17, 2026 5.0 overall has been great. enjoy working with everyone on the team, they're responsive and listen and consider the customer needs Pros I like the mobile capabilities - but would like to see more accessable via the app rather than a redirect to the web. User interface is easy to navigate Cons Reporting capabilities could continue to be enhanced. I have had some issues with integrations and have run in to limited staff resources to work with delaying resolutions. Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Mobile functionality was low and having BW has significantly improved our efficiency Review Source JL Jessica L. Warehouse Linen Manager Real Estate Used the software for: 2+ years ### "Breezeway is a top-tier option platform" March 17, 2026 5.0 Overall, powerful automation and excellent team coordination tools. Breezeway is absolutely worth considering. Pros Key strengths: ability to automate tasks based on reservation data, reducing missed steps and improving readiness. Customizable and photo-enabled checklists, ensuring quality and communication in real time. Real-time dashboards and insights make it easy to track progress and identify any issues. Cons Occasional glitches, especially on mobile. Sometimes, historical data is not readily available, especially in the admin areas. When changes occurred, what was updated, and by whom. Switched from [LSI Tools](https://www.capterra.com/p/194717/LSI-Tools/) Support and pricing. LSI Tools was being phased out, and we needed something more robust. Review Source JJ Jamillah J. HR Hospitality Used the software for: 1-2 years ### "Breezeway is a necessary platform for comprehensive vacation rental services" March 17, 2026 4.0 Pros Breezeway is a great comprehensive platform for vacation property rental companies. It is user-friendly and allows for customization based on company needs. Cons It can be glitchy when trying to add filters in order to change the view. It sometimes does not pull the data that you've filtered for. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) We needed a more comprehensive platform that combined cleaning with maintenance tasks. Review Source JS Jennifer S. Housekeeping Manager Hospitality Used the software for: 2+ years ### "Breeze through your day with Breezeway" March 17, 2026 5.0 I have used several property management softwares over the years and this is by far the most user friendly Pros Ease of scheduling tasks and having direct messaging with guests. Easy on the eyes user interface that quickly lets you see what is going on. Great customer support Cons Some of the templates and triggers take a bit to set up. Once you get the hang of how they interact it gets easier. Switched from [VRS](https://www.capterra.com/p/189164/VRS/) Company we were acquired by was already using Breezeway. Review Source KM Kristi M. Dispatch Manager Hospitality Used the software for: 1-2 years ### "I love everything about Breezeway" October 2, 2025 5.0 I am absolutely happy with everything about Breezeway! I have been through several task software in the past and Breezeway is by far the best! The customer service is top notch and you can not ask for a better experience. Pros I love how Breezeway seamlessly works with Streamline and keeps everything on track. Breezeway makes my job so much easier with all of the filter options. The messaging with guests and the AI features is icing on the cake. Cons The only thing that I do not like is that the maintenance tasks are not linked together. It causes some of the tasks to get overlooked because they are created at different times. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) The functionality of Breezeway was better for our remote locations. Review Source MS Melissa S. Property Manager Hospitality Used the software for: 2+ years ### "My overall experience" February 12, 2025 5.0 I can pull up the app and all my tasks are ready for me to view, And if I need to leave a task for Housekeeping, or maintenance its easy to do. Pros Its easy to use, easy to follow all the prompts,easy to follow, If I have any questions it has a place where I can contact breezeway, and my questions will be answered Cons I don't have any dislikes about breezeway Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) Breezeway is alot easier to understand and use. Review Source PB Patrick B. Head of Property Operations Hospitality Used the software for: 2+ years ### "Breezeway helps maintain operational continuity in growing STR/MTR businesses!" February 12, 2025 5.0 I have used breezeway for more than 5 years between two companies and have come to found it a critical tool for operations management at both. One managed 1200+ units across the US and the other started from 0 and has grown to 150+ units across multiple markets in the US. I would be lost without breezeway and the alternatives built within PMS's or competitors just don't compare with their product features, support, and pricing. Pros Breezeway integrates seamlessly with our PMS and operations and helps us stay organized with property level tasks as our portfolio continues to grow. Cons I do wish there was the ability to add or edit task types beyond cleaning, maintenance, and inspection but we make this framework work well enough. Alternatives considered [RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) Reason for choosing Breezeway More comprehensive, user-friendly platform that integrated seamlessly with our tech stack. Review Source AG Allison G. Owner Relations Manager Hospitality Used the software for: 2+ years ### "Our Go-To Property Tool" October 2, 2025 5.0 Breezeway has made our day-to-day much smoother. We can keep track of everything happening at each of our properties, stay on top of maintenance, and ensure our guests have a great experience while keeping our owners well-informed about daily operations. It’s been a big help for our team. Pros I really like that Breezeway keeps everything in one place—tasks, inspections, and team communication. It’s easy to use, and it gives us visibility so nothing gets missed. Cons It takes a little time for new team members to get the hang of it, but the support and guides make it easier. Review Source SK Stephanie K. Operations Manager Real Estate Used the software for: 1-2 years ### "Breezeway review" February 12, 2025 5.0 I’m very happy with breezeway and the customer support. They are very quick to answer any questions I have. Pros I like the new version of it. I like that that it’s more than a scheduling platform but you can also track inventory and so guest communication at once. Cons I wish that if a check-out date change all tasks that were schedule on that day would go automatically to the new dates. As of right now I have to manually move them over such as maintenance tasks etc. Review Source FS Faye S. Marketing Coordinator and Communication Specialist Hospitality Used the software for: 6-12 months ### "Breezeway Assist & Breezeway Support Do Better Please" March 22, 2026 4.0 I like the platform, but I find Breezeway Assist to be unreliable at times. I would like to see improvement all around Pros I find it very easy to use and great for keeping track of tasks and scheudles for all our properties. Cons I find Customer Support to be unhelpful. We have had issues with our on-call support as well as when I reach out to support regarding bugs with the Breezeway system and WhatsApp integration. I have also been noticing a lack of response to guests, multiple times I have had to jump in to answer the guest cause Breezeway Assist won't respond for an hour or more. Review Source SP Stacy P. Property Services Administrator Hospitality Used the software for: 2+ years ### "Great for Operations" March 17, 2026 5.0 My experience has been very positive and the support staff is always very helpful and quick to respond. Pros The interface is very easy to use, intuitive, clean, and simple for anyone to navigate smoothly. Also the reports are great Cons The lock system needs work. I understand that it is very new but need a better history of codes accessing the locks. Review Source TH Tony H. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product - Great service" March 17, 2026 5.0 Breezeway is a game-changer. It has become an integral part of our tech stack. Without it, we'd be spending more manual hours in the office or hiring extra staff. Pros We now have 33 listings in our STR pool in Kimberley, BC. Without BW, we would have to employ many more staff on the ground. We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions. Cons There is nothing we dislike about this product. Maybe a Canadian messenger number would be good, as we have had one or two guests not liking the US number. Review Source NB Nathan B. Owner Hospitality Used the software for: 1-2 years ### "Great Management Software for the Right Use Care" March 17, 2026 4.0 Pros Breezeway utilizes an intuitive interface. The aesthetics more better than some of the other competitors. The ability to automate workflows is also helpful. Cons This is not necessarily a con, but this is a PMS targeting short term rental operators. Being primarily a cleaning company, this does lack some functionality as an end-to-end software for us, causing us to create some work arounds. Review Source SP Summer P. Assistant GM Hospitality Used the software for: 1-2 years ### "Happy but would love some additions " February 12, 2025 4.0 So far we are happy with the service, but are looking forward to additions. Pros Easy scheduling and automation of assignments. The portal for vendors/user is very useful. The company uses suggestions to better their product and listens. We love our contact at Breezeway, \[sensitive content hidden\]. She is the best :D Cons There are still some things that could be better. 1. Automating responses to closed out work orders would be VERY helpful. example: once the mattress is cleaned by the upholstery company, the close out triggers a hskg work order to remake the bed. 2. Ability for vendors to change their due date (maybe make this a reviewable option for manager/supervisor in the company) 3. Ability to add requirements to a work order without having to add it as a template would be nice as well. 4. Automations for completion of particular work orders (way to mark to email completion report on certain work orders that we need to follow up with owners/techs on). 5. No way to search work tags in daily check in dashboard. 6. You can't sort by assigned (much easier to follow up this way). 7. Would be nice on check in's to see any properties with an urgent work order assigned (it has to be assigned to the check in day to show up on the dashboard). Review Source SF Shannon F. Rentals Administrative Assistant Real Estate Used the software for: 2+ years ### "Looking Forward To More New Features" February 6, 2025 4.0 We started using the software in late 2021, early 2022. In the beginning, it lagged so in redibly bad. It literally took minutes to upload and sync the data with the server back at the office. When you are already on a time crunch, it has to be nanoseconds to upload. They fixed the issue and its been breat ever since. I would love to see a section to upload videos. I would love to be able to build out a template from scratch and assign rooms (and elements for those rooms) based on WHICH floor it is on. We can input the floor number but it doesn't pull over to allow this to be done. Pros This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island. Cons You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day. Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest. In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process. Review Source LA Laney A. Guest Services and Concierge Hospitality Used the software for: 6-12 months ### "User-friendly software" March 17, 2026 5.0 Great software! Been using it since November and it was super easy to learn and has consistent updates. Pros It is very user-friendly and organized. Easy to learn and adaptable to your business model. Consistent updates as well Cons It logs me out a lot, the app especially. Breezeway assist also sometimes makes issues worse with guests unintentionally. Review Source DS Dale S. Founder Real Estate Used the software for: 2+ years ### "Great Tool for Property Managers" June 8, 2025 5.0 Great tool for property cleaning and maintenance. Probably the best in the marketplace currently based on my experience. Pros Great integration with Guesty our PMS system. Report links that are created post-clean are also great for property owners. Cons The reporting capability can be limited at times and needs some further development work to be good enough. Review Source BG Beth G. Maintenance Manager Hospitality Used the software for: 2+ years ### "Breezeway Feedback" February 12, 2025 4.0 Overall, has been a good experience. Just the occasional glitches or lag that are frustrating during the workday. When things happen, Breezeway reps are quick to try to help. Pros Convenient for entire company to access. Easy to use on phone or computer. Cons Lagging when loading tasks, changes to platform that effect usage. Review Source BO Brandon O. Operations Manager Real Estate Used the software for: 1-2 years ### "Dummy Proof Platform" February 12, 2025 5.0 it makes everything really dummy proof. I don't think I've scratched the surface of what it could do Pros It's super easy to use. The help/support services have been incredible. Cons I wish that the schedule would somehow sync to my google calendar. Sometimes I see that first. 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