--- title: "Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186514/Breezeway/reviews/" page_type: "reviews" language: "en" --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Breezeway Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CW Corey W Sales and marketingConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “The task management system, real-time updates, and detailed checklists make it easy to track progress, ensure quality control, and keep everyone aligned.“ March 18, 2026 NB Nathan B OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Being primarily a cleaning company, this does lack some functionality as an end-to-end software for us, causing us to create some work arounds.“ March 17, 2026 Fd Flavio d General ManagerHospitality, Self-employedUsed the software for: 1-2 years. “Breezeway is a core tool for my business, and I rely on it heavily for organization, task assignment, quality control, and communication with owners through reports.“ March 17, 2026 FS Faye S Marketing Coordinator and Communication SpecialistHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “We have had issues with our on-call support as well as when I reach out to support regarding bugs with the Breezeway system and WhatsApp integration.“ March 22, 2026 TH Tony H OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions.“ March 17, 2026 AP Arabella P Office managerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “As its a newer system, there are still things that don't quite work, for example certain things will fail to be automatically scheduled when they are due to be, however this is a temporary problem that will be fixed.“ March 18, 2026 MD Michell D Owner Relations ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “I like that you are able to run your whole operation department on one system, and I enjoy being able to set individual requirements for separate listings.“ March 17, 2026 SM Sheen M Standardization managerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Specifically, the manual process for bulk uploads is inefficient, and there is no functionality to adjust pricing by weekdays, resulting in uniform rates across both weekends and weekdays, which is not ideal for dynamic pricing.“ September 27, 2024 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FRANCO P. Founder Market Research Used the software for: Less than 6 months ### "Simple but Complicated" January 6, 2025 4.0 It was ok, it took some additional time to learn how to use it. Pros Very simple to use need to be a bit more user friendly to help in the beginning stages. Cons Cost is really high for what is being offered to the customer. Review Source NP Natasha P. Operations Manager Hospitality Used the software for: 2+ years ### "The Backbone of Our Operations" March 17, 2026 5.0 Overall, Breezeway has been amazing for our operations. It’s essentially where our company “lives” , if it’s not in Breezeway, it doesn’t exist. Everything runs through it, from task management to coordinating with cleaners and vendors. It’s also very easy to use for both admins and cleaners, which makes onboarding and day-to-day execution much smoother. Their customer support has been great as well, always responsive and ready to help when needed. For the value you get, the pricing is very reasonable. It’s hard to imagine managing multiple properties without it. Pros Breezeway has been a really helpful tool for managing operations, especially when handling multiple properties. It keeps everything organized in one place, so it’s easy to track tasks, coordinate with cleaners and vendors, and make sure nothing falls through the cracks. Cons One downside is that tasks can feel a bit limited. It would be really helpful to have subtasks within a task to better organize more detailed workflows. Also, the search function could be improved, right now you can only search by title, so it’s hard to find things based on descriptions or comments, which slows things down at times. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/)[Operto Teams](https://www.capterra.com/p/170587/OpertoTeams/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Encompassed more of what we needed all together. Easy to use. Easy to setup. Review Source JAO Jun Aldin O. Accounting Assistant Bookeeper Commercial Real Estate Used the software for: 2+ years ### "Invoice Access/ Auhtorization aside from the Administrator" March 19, 2026 1.0 Pros Downloading the Payroll makes it Easier. The tasks can also be easier done and calculated thru the time in and time out option,. Cons I AM from Accounting Dept but i couldnt see the invoices/ receipts we are Paying, Only the Administrator Which Happens to be the Owner of the Company. SO only the Boss can Audit/Open the said Docs. I reched out through email if they can provide to me the invoices. And Also There are Doubled Four Properties in Laurel. Are we also paying double for it? We need to know the details of what we are paying Review Source Response from Breezeway March 26, 2026 Hi Jun, Thank you for taking the time to share your feedback. We're sorry the experience didn't meet your expectations, and we want to make sure your concerns are fully addressed. Regarding invoice access, we understand how important it is for your accounting team to have visibility into billing details. Currently, invoice access is tied to a single account login, and we recognize that creates a real challenge for teams where billing and operations are handled separately. We've noted this as feedback for our product team. On the property question, your CSM, who has been in touch, can walk you through exactly which properties were active and what you were billed for in February. If there are any discrepancies, we'll work to get those resolved quickly. We appreciate your patience and want to make sure you feel fully supported going forward. Please don't hesitate to reach out directly if there's anything else we can clarify. Best, The Breezeway Team AS Amanda S. Co-Owner Consumer Services Used the software for: 1-2 years ### "Happy Customer!" March 17, 2026 4.0 Great! It's a great scheduling and tracking tool for both service tasks and maintenance tasks. I can't imagine running our business without it. Pros The ability to schedule our services for our customers. Breezeway support team is great and always responsive. Being able to put detailed notes in for each home or task. Being able to give suggestions on things that may improve the way the program works. Cons Not knowing how to pull all reports or having reports available. No history tracking in regard to who put what in when it comes to the property information. We have had some issues with details coming up missing. I think someone is accidently deleting them, however, I can't track who. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) We had used Breezeway previously and it worked well. We thought it was more expensive than what it was. Once we found the price was optimal we switched. Upkeep did not provide the ability to schedule service tasks as we needed per property by using iCal links to track rentals. Review Source NC Nick C. CEO Hospitality Used the software for: 2+ years ### "The best partner you can get in the STR industry" March 18, 2026 5.0 We've been users of Breezeway for going on 6 years and not a day goes by that I don't use the system and feel thankful that such a platform exists to help us manage our day-to-day. Getting the operations out of spreadsheets and into a platform that can be accessed anywhere, by any device, has truly changed the way we do things. Pros The east of use and streamlined user interface. Often, these systems are clunky and hard to navigate, but Breezeway integrates all of the features seamlessly and makes them easy to use. Beyond that, their Customer Support is top-notch, always responding timely to any issues or questions that I have. Cons The API integration between Breezeway and our PMS is a little clunky at times, but it does serve the purpose with a little fine-tuning. Alternatives considered [ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Ease of use and availability of features. In the end, Breezeway is the only platform that really does check all the boxes. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Ease of use and availability of features Review Source NC Nichole C. Finance Coordinator Real Estate Used the software for: 1-2 years ### "Operations Management" March 18, 2026 4.0 support has been fantastic and helpful with needs and ideas submission and the interface is great and super user friendly Pros user friendly interface, lots of ever updating features and client support are all great. support is always very responsive and knowledgeable. features are getting constant updates Cons no group texting in messenger is a drawback. also the inability to create recurring tasks that continue indefinitely is a bummer Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) work order management system in breezeway is far superior Review Source JD Justin D. Owner Real Estate Used the software for: 1-2 years ### "Built my entire tech stack around Breeezeway" March 17, 2026 5.0 overall has been great. enjoy working with everyone on the team, they're responsive and listen and consider the customer needs Pros I like the mobile capabilities - but would like to see more accessable via the app rather than a redirect to the web. User interface is easy to navigate Cons Reporting capabilities could continue to be enhanced. I have had some issues with integrations and have run in to limited staff resources to work with delaying resolutions. Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Mobile functionality was low and having BW has significantly improved our efficiency Review Source JL Jessica L. Warehouse Linen Manager Real Estate Used the software for: 2+ years ### "Breezeway is a top-tier option platform" March 17, 2026 5.0 Overall, powerful automation and excellent team coordination tools. Breezeway is absolutely worth considering. Pros Key strengths: ability to automate tasks based on reservation data, reducing missed steps and improving readiness. Customizable and photo-enabled checklists, ensuring quality and communication in real time. Real-time dashboards and insights make it easy to track progress and identify any issues. Cons Occasional glitches, especially on mobile. Sometimes, historical data is not readily available, especially in the admin areas. When changes occurred, what was updated, and by whom. Switched from [LSI Tools](https://www.capterra.com/p/194717/LSI-Tools/) Support and pricing. LSI Tools was being phased out, and we needed something more robust. Review Source JJ Jamillah J. HR Hospitality Used the software for: 1-2 years ### "Breezeway is a necessary platform for comprehensive vacation rental services" March 17, 2026 4.0 Pros Breezeway is a great comprehensive platform for vacation property rental companies. It is user-friendly and allows for customization based on company needs. Cons It can be glitchy when trying to add filters in order to change the view. It sometimes does not pull the data that you've filtered for. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) We needed a more comprehensive platform that combined cleaning with maintenance tasks. Review Source NK Nikolai K. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Take control of your facilities management using Breezeway" October 8, 2025 5.0 Overall, Breezeway is probably my favorite facilities management app out right now. We've been using it for several years now, and it continues to improve each year. Additionally, they integrate directly with our primary PMS for seamless system access. Pros I love how easy Breezeway makes it to customize different portions of their software. We utilize it for both our cleaning and maintenance departments, and you receive significant value from it. It definitely makes property management so much easier. Cons The biggest downside at the moment is that you have to attach everything to the properties one at a time. However, I'm working directly with our account rep to work with the development team to improve this. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/) Reason for choosing Breezeway We tried using Properly before, but it just wasn't very good. Review Source AG Allison G. Owner Relations Manager Hospitality Used the software for: 2+ years ### "Our Go-To Property Tool" October 2, 2025 5.0 Breezeway has made our day-to-day much smoother. We can keep track of everything happening at each of our properties, stay on top of maintenance, and ensure our guests have a great experience while keeping our owners well-informed about daily operations. It’s been a big help for our team. Pros I really like that Breezeway keeps everything in one place—tasks, inspections, and team communication. It’s easy to use, and it gives us visibility so nothing gets missed. Cons It takes a little time for new team members to get the hang of it, but the support and guides make it easier. Review Source MD Michell D. Owner Relations Manager Hospitality Used the software for: 2+ years ### "Owner Relations Manager" March 17, 2026 5.0 My overall experience has been successful with Breezeway. It is a user-friendly software model that makes it easy to train new hires. Pros I like that you are able to run your whole operation department on one system, and I enjoy being able to set individual requirements for separate listings. Cons I wish there were a way to stay on the mobile app when viewing the "properties" in more detail instead of switching to a web-based site. Review Source nN nate N. Marketing Director Hospitality Used the software for: 2+ years ### "100% would recommend to anyone" March 18, 2026 5.0 Been a power user since they started and it gets better every day! They have great staff and a big focus on automation. We are getting stronger as a team because of Breezeway. Pros Great Features and Easy to Use, Lots of Communication and customer support is right there! Easy to streamline with the team and owners can understand. Big focus on safety standards. Cons Could use more detailed billing to differentiate between vendor and staff tasks when you have to take a team member off of the task and assign a vendor. Review Source KB Kayla B. Operations Coordinator Hospitality Used the software for: 1-2 years ### "Love Breezeway!" March 17, 2026 5.0 Love it! Like I said above, I couldn't imagine doing my job without Breezeway. Desktop and App are a great addition to any property management company! Pros Breezeway is a great stool to have all of my tasks, reservations, maintenance things all in one place. I'm able to see when I have reservations and if tasks clash with guest arrivals. Couldn't imagine doing my job without it. Cons I wish supply reporting was more streamlined and easy to manage, reports being exported in CSV sometimes makes the info hard to read and interpret. Some sort of simplified way to report things would make it a lot easier to decipher what is needed. Review Source JA Jan A. Guest Experience Manager Hospitality Used the software for: 2+ years ### "Experience with Breezeway" October 4, 2025 4.0 Overall, Breezeway adds real value to property management workflows. While there are areas for improvement, it’s a solid tool that improves efficiency, communication, and accountability. Pros Timestamped photos make reporting more accurate, while automations save time by scheduling tasks automatically. The messaging system centralizes communication, helping reduce missed updates, and the app’s intuitive interface makes adoption quick and easy for teams. Cons While Breezeway is strong overall, there are areas that could be improved. SMS doesn’t yet support videos or hyperlinks, which can limit communication options. The messaging feature within the app can feel sluggish at times, taking longer than expected to open or send messages. There are also no notifications when photos are attached to tasks (a feature that would be valuable for off-site teams). Review Source LL Luc L. Manager Hospitality Used the software for: 2+ years ### "Great software!" March 17, 2026 5.0 Overall great experience, easy to use, improves efficiency and keeps our team organized daily well!! Pros User-friendly, mobile-ready software with seamless integrations that boost team efficiency overall!! Cons Nothing in particular. However, would love to consolidate tools, doing more within one platform instead of multiple systems. Review Source OE Omar E. Owner Hospitality Used the software for: 1-2 years ### "One of the best short term rental operation software" March 18, 2026 4.0 Good experience overall. I don't know what to do without Breezeway! It had helped us to scale our short term rental business Pros Good for operations. I love the checklists feature and Breezeway tools to document short term issues. Cons Not enough future to monitor tasks and to give feedback to cleaners for what is left from the checklist. Also, too many features that are not needed for me. Review Source JP Josh P. CEO Hospitality Used the software for: 6-12 months ### "Not recommended" November 11, 2025 2.0 We brought cleaning operations in-house and, based on other reviews, assumed Breezeway would be the right tool for us. Unfortunately, that wasn’t the case. We ended up significantly overpaying for listings that weren’t removed from billing, even though there was no syncing activity. On top of that, we were charged for months during the notice period, which didn’t feel fair as we hadn't been using the tool for sometime (it takes time to switch and remove all the stored information) Overall, it was a disappointing experience given the time and cost invested. Pros On the positive side, their onboarding team was friendly and helpful, which made the initial setup process smoother than it might have been otherwise. Cons Breezeway automatically adds new listings to your billing, but removing a property from your subscription requires emailing their support team, meaning you either waste time managing this or end up paying for old listings for months. The setup also demands a huge amount of time and a significant investment from your team. Despite that, the payoff isn’t there, it feels like the only software in the industry that isn’t improving or releasing meaningful updates. The user interface is clunky That said, I’d recommend exploring other tools that aren’t specific to this industry but can achieve the same goals with better usability, flexibility, and value. Review Source EV Erlinda V. Maintenance Hospitality Used the software for: 1-2 years ### "Maintenance " March 17, 2026 5.0 Experience is awesome our company loves it and recommends it to anyone and we love what value it brings Pros I like how organized it allows us to be and sets up workflow to help things world smoothly and the message system. Cons That the breeezway assist is from another country, our guests have a hard time understanding them and we get lots of complaints Review Source GL Gugu L. Booking Team Member Real Estate Used the software for: 6-12 months ### "Easy Breezy" March 18, 2026 5.0 I love the many different features, being able to add uses for different service providers, that it is so easy to use. Pros Various Features Customer Support User Interface - I can add and manage users effortlessly Rate Management, Cons Sometimes the calendar takes time to or does not update at all. Apart from that the features are really great Review Source KC Kelly C. Home Operations Manager Hospitality Used the software for: Less than 6 months ### "If lots of users, probably not the best product" March 17, 2026 3.0 not good so far... especially with it constantly lagging with lots of users. Hard to get information. Pros havent figured that out yet... I like that everything is in one place. Somewhat easy to get around.. Cons its slow or constantly lagging, especially if lots of people are using at the same time... Hard to get to information. Review Source AT Allie T. Director or Maintenance and Permitting Real Estate Used the software for: 1-2 years ### "Love the software - training could be improved" February 15, 2025 5.0 I've been using it for about 18 months - I feel like training was dull and then I was given this robust platform with no more real guidance. I wish I had had more educational meetings post onboarding to learn more and more about how I can make the platform work for me. Also meetings by departments would have been helpful. I don't need to learn about how the other departments would thrive but would love to know EVERY way I can help my team do more than just succeed with this platform Pros I like a lot of things about breezeway including task tracking for my department and the ability to see how much time my team spends on tasks Cons I wish auto scheduling could push tasks to calendar breaks even if they are over due - maybe based off of a task tag or sub department Review Source DS Dale S. Founder Real Estate Used the software for: 2+ years ### "Great Tool for Property Managers" June 8, 2025 5.0 Great tool for property cleaning and maintenance. Probably the best in the marketplace currently based on my experience. Pros Great integration with Guesty our PMS system. Report links that are created post-clean are also great for property owners. Cons The reporting capability can be limited at times and needs some further development work to be good enough. Review Source KC Karen C. Director of Operations Hospitality Used the software for: 2+ years ### "Great experience" February 12, 2025 5.0 Overall experience is that Breezeway is very user-friendly. New employees pick up how to use the app real quickly. Pros Breezeway is very user-friendly. Easy to navigate and to follow the history on a property. Cons Sometimes the loading time can take a bit. Review Source AB Amy B. Director of Operations Real Estate Used the software for: 6-12 months ### "Good product - but could be better!" February 6, 2025 4.0 Generally good. Ability to reach a person is very good, but is too frequently met with "sorry we can't do that." Onboarding was fine & included a real human, but is not customized to your needs necessarily & all of my sessions involved another company too, which was weird. It moved to slow for me as a result. Pros It's pretty well thought out & everything works as advertised. Cons App for my vendors is finicky - weird refreshes that sometimes don't actually refresh, Breezeway messaging also finicky both as an app on my phone & and in the browser. So far I've probably asked 5 questions that have gotten the standard "we'll put that in as a suggestion" which is super frustrating - specifically the inability to add additional elements. 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