--- title: "Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Breezeway the right Vacation Rental solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/186514/Breezeway/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Breezeway 4.6 (196) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Breezeway Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CW Corey W Sales and marketingConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “The task management system, real-time updates, and detailed checklists make it easy to track progress, ensure quality control, and keep everyone aligned.“ March 18, 2026 JP Josh P CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “The setup also demands a huge amount of time and a significant investment from your team. Despite that, the payoff isn’t there, it feels like the only software in the industry that isn’t improving or releasing meaningful updates.“ November 11, 2025 Fd Flavio d General ManagerHospitality, Self-employedUsed the software for: 1-2 years. “Breezeway is a core tool for my business, and I rely on it heavily for organization, task assignment, quality control, and communication with owners through reports.“ March 17, 2026 NB Nathan B OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Being primarily a cleaning company, this does lack some functionality as an end-to-end software for us, causing us to create some work arounds.“ March 17, 2026 TH Tony H OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions.“ March 17, 2026 FS Faye S Marketing Coordinator and Communication SpecialistHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “We have had issues with our on-call support as well as when I reach out to support regarding bugs with the Breezeway system and WhatsApp integration.“ March 22, 2026 MD Michell D Owner Relations ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “I like that you are able to run your whole operation department on one system, and I enjoy being able to set individual requirements for separate listings.“ March 17, 2026 AC Amanda C Hospitality Sales ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “When a bulk text is sent out, it simultaneously floods our inbox, and with over 300 properties, it is hard to filter back up.“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FRANCO P. Founder Market Research Used the software for: Less than 6 months ### "Simple but Complicated" January 6, 2025 4.0 It was ok, it took some additional time to learn how to use it. Pros Very simple to use need to be a bit more user friendly to help in the beginning stages. Cons Cost is really high for what is being offered to the customer. Review Source NP Natasha P. Operations Manager Hospitality Used the software for: 2+ years ### "The Backbone of Our Operations" March 17, 2026 5.0 Overall, Breezeway has been amazing for our operations. It’s essentially where our company “lives” , if it’s not in Breezeway, it doesn’t exist. Everything runs through it, from task management to coordinating with cleaners and vendors. It’s also very easy to use for both admins and cleaners, which makes onboarding and day-to-day execution much smoother. Their customer support has been great as well, always responsive and ready to help when needed. For the value you get, the pricing is very reasonable. It’s hard to imagine managing multiple properties without it. Pros Breezeway has been a really helpful tool for managing operations, especially when handling multiple properties. It keeps everything organized in one place, so it’s easy to track tasks, coordinate with cleaners and vendors, and make sure nothing falls through the cracks. Cons One downside is that tasks can feel a bit limited. It would be really helpful to have subtasks within a task to better organize more detailed workflows. Also, the search function could be improved, right now you can only search by title, so it’s hard to find things based on descriptions or comments, which slows things down at times. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/)[Operto Teams](https://www.capterra.com/p/170587/OpertoTeams/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Encompassed more of what we needed all together. Easy to use. Easy to setup. Review Source FP Fabian P. Director Hospitality Used the software for: 6-12 months ### "A 2 out of 5 experience. " September 22, 2026 2.0 Overall experience: 2 out of 5 Platform potential: 4 out of 5 Customer support: 2 out of 5 Functionality for our particular needs: 3 out of 5 Pros We use Breezeway as a holiday rental management company. Overall the functionality is okay. We like being able to create property specific checklists with reference photos and similar details. Cons Their support isn't really focused on actually supporting you, in my opinion. I didn't feel like they were helping us much. This might be a completely subjective or isolated experience, but it's ours. The Success Manager allocated to our account is quite slow at replying, and when we asked for help on billing, the responses felt robotic with very little personal touch. The onboarding process is extremely heavy; at least it was for us, with only 45 properties. It takes a lot of time to onboard each property individually. The most frustrating part is that you start getting charged from day one, even if you don't go live for months or the onboarding itself takes months. In our case we ended up paying over £1,000 for a product we weren't actually using until we went live. Not something I was thrilled about. When I asked for our account to be billed from the point we actually started using the platform, the request was ignored or delayed for quite a while before a one-month refund was eventually approved as "a gesture of goodwill". The platform has a few limitations, the biggest being that it doesn't fully integrate with our PMS. Functionality around bulk edits, bulk actions and anything at scale is also limited, which adds a fair bit of manual work for our team. In the eight months since we joined, we haven't seen any updates or new features launched, or at least we weren't made aware of any. So I'm not sure how focused they are on developing the product. Again, that could be down to us not being informed or not actively checking for updates. Alternatives considered [Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Breezeway seemed to have more features compared to Turno. Review Source AS Amanda S. Co-Owner Consumer Services Used the software for: 1-2 years ### "Happy Customer!" March 17, 2026 4.0 Great! It's a great scheduling and tracking tool for both service tasks and maintenance tasks. I can't imagine running our business without it. Pros The ability to schedule our services for our customers. Breezeway support team is great and always responsive. Being able to put detailed notes in for each home or task. Being able to give suggestions on things that may improve the way the program works. Cons Not knowing how to pull all reports or having reports available. No history tracking in regard to who put what in when it comes to the property information. We have had some issues with details coming up missing. I think someone is accidently deleting them, however, I can't track who. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) We had used Breezeway previously and it worked well. We thought it was more expensive than what it was. Once we found the price was optimal we switched. Upkeep did not provide the ability to schedule service tasks as we needed per property by using iCal links to track rentals. Review Source NC Nick C. CEO Hospitality Used the software for: 2+ years ### "The best partner you can get in the STR industry" March 18, 2026 5.0 We've been users of Breezeway for going on 6 years and not a day goes by that I don't use the system and feel thankful that such a platform exists to help us manage our day-to-day. Getting the operations out of spreadsheets and into a platform that can be accessed anywhere, by any device, has truly changed the way we do things. Pros The east of use and streamlined user interface. Often, these systems are clunky and hard to navigate, but Breezeway integrates all of the features seamlessly and makes them easy to use. Beyond that, their Customer Support is top-notch, always responding timely to any issues or questions that I have. Cons The API integration between Breezeway and our PMS is a little clunky at times, but it does serve the purpose with a little fine-tuning. Alternatives considered [ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing Breezeway Ease of use and availability of features. In the end, Breezeway is the only platform that really does check all the boxes. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Ease of use and availability of features Review Source NC Nichole C. Finance Coordinator Real Estate Used the software for: 1-2 years ### "Operations Management" March 18, 2026 4.0 support has been fantastic and helpful with needs and ideas submission and the interface is great and super user friendly Pros user friendly interface, lots of ever updating features and client support are all great. support is always very responsive and knowledgeable. features are getting constant updates Cons no group texting in messenger is a drawback. also the inability to create recurring tasks that continue indefinitely is a bummer Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) work order management system in breezeway is far superior Review Source JD Justin D. Owner Real Estate Used the software for: 1-2 years ### "Built my entire tech stack around Breeezeway" March 17, 2026 5.0 overall has been great. enjoy working with everyone on the team, they're responsive and listen and consider the customer needs Pros I like the mobile capabilities - but would like to see more accessable via the app rather than a redirect to the web. User interface is easy to navigate Cons Reporting capabilities could continue to be enhanced. I have had some issues with integrations and have run in to limited staff resources to work with delaying resolutions. Switched from [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Mobile functionality was low and having BW has significantly improved our efficiency Review Source JL Jessica L. Warehouse Linen Manager Real Estate Used the software for: 2+ years ### "Breezeway is a top-tier option platform" March 17, 2026 5.0 Overall, powerful automation and excellent team coordination tools. Breezeway is absolutely worth considering. Pros Key strengths: ability to automate tasks based on reservation data, reducing missed steps and improving readiness. Customizable and photo-enabled checklists, ensuring quality and communication in real time. Real-time dashboards and insights make it easy to track progress and identify any issues. Cons Occasional glitches, especially on mobile. Sometimes, historical data is not readily available, especially in the admin areas. When changes occurred, what was updated, and by whom. Switched from [LSI Tools](https://www.capterra.com/p/194717/LSI-Tools/) Support and pricing. LSI Tools was being phased out, and we needed something more robust. Review Source JJ Jamillah J. HR Hospitality Used the software for: 1-2 years ### "Breezeway is a necessary platform for comprehensive vacation rental services" March 17, 2026 4.0 Pros Breezeway is a great comprehensive platform for vacation property rental companies. It is user-friendly and allows for customization based on company needs. Cons It can be glitchy when trying to add filters in order to change the view. It sometimes does not pull the data that you've filtered for. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) We needed a more comprehensive platform that combined cleaning with maintenance tasks. Review Source JS Jennifer S. Housekeeping Manager Hospitality Used the software for: 2+ years ### "Breeze through your day with Breezeway" March 17, 2026 5.0 I have used several property management softwares over the years and this is by far the most user friendly Pros Ease of scheduling tasks and having direct messaging with guests. Easy on the eyes user interface that quickly lets you see what is going on. Great customer support Cons Some of the templates and triggers take a bit to set up. Once you get the hang of how they interact it gets easier. Switched from [VRS](https://www.capterra.com/p/189164/VRS/) Company we were acquired by was already using Breezeway. Review Source PB Patrick B. Head of Property Operations Hospitality Used the software for: 2+ years ### "Breezeway helps maintain operational continuity in growing STR/MTR businesses!" February 12, 2025 5.0 I have used breezeway for more than 5 years between two companies and have come to found it a critical tool for operations management at both. One managed 1200+ units across the US and the other started from 0 and has grown to 150+ units across multiple markets in the US. I would be lost without breezeway and the alternatives built within PMS's or competitors just don't compare with their product features, support, and pricing. Pros Breezeway integrates seamlessly with our PMS and operations and helps us stay organized with property level tasks as our portfolio continues to grow. Cons I do wish there was the ability to add or edit task types beyond cleaning, maintenance, and inspection but we make this framework work well enough. Alternatives considered [RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) Reason for choosing Breezeway More comprehensive, user-friendly platform that integrated seamlessly with our tech stack. Review Source AG Allison G. Owner Relations Manager Hospitality Used the software for: 2+ years ### "Our Go-To Property Tool" October 2, 2025 5.0 Breezeway has made our day-to-day much smoother. We can keep track of everything happening at each of our properties, stay on top of maintenance, and ensure our guests have a great experience while keeping our owners well-informed about daily operations. It’s been a big help for our team. Pros I really like that Breezeway keeps everything in one place—tasks, inspections, and team communication. It’s easy to use, and it gives us visibility so nothing gets missed. Cons It takes a little time for new team members to get the hang of it, but the support and guides make it easier. Review Source nN nate N. Marketing Director Hospitality Used the software for: 2+ years ### "100% would recommend to anyone" March 18, 2026 5.0 Been a power user since they started and it gets better every day! They have great staff and a big focus on automation. We are getting stronger as a team because of Breezeway. Pros Great Features and Easy to Use, Lots of Communication and customer support is right there! Easy to streamline with the team and owners can understand. Big focus on safety standards. Cons Could use more detailed billing to differentiate between vendor and staff tasks when you have to take a team member off of the task and assign a vendor. Review Source KB Kayla B. Operations Coordinator Hospitality Used the software for: 1-2 years ### "Love Breezeway!" March 17, 2026 5.0 Love it! Like I said above, I couldn't imagine doing my job without Breezeway. Desktop and App are a great addition to any property management company! Pros Breezeway is a great stool to have all of my tasks, reservations, maintenance things all in one place. I'm able to see when I have reservations and if tasks clash with guest arrivals. Couldn't imagine doing my job without it. Cons I wish supply reporting was more streamlined and easy to manage, reports being exported in CSV sometimes makes the info hard to read and interpret. Some sort of simplified way to report things would make it a lot easier to decipher what is needed. Review Source FD Flavio D. General Manager Hospitality Used the software for: 1-2 years ### "Breezeway is a "Must-Have" for Property Managers" March 17, 2026 5.0 Breezeway is a core tool for my business, and I rely on it heavily for organization, task assignment, quality control, and communication with owners through reports. I feel it offers much more functionality than I currently utilize, as it is such a complete system. Pros It allows me to see a whole vision of my business, organizing tasks and planning it in the most effective way. Cons The property setup sometimes can be tricky and it should have some way to detect double tasks and offer a choice to merge them without havin go delete it mannually. Review Source TH Tony H. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product - Great service" March 17, 2026 5.0 Breezeway is a game-changer. It has become an integral part of our tech stack. Without it, we'd be spending more manual hours in the office or hiring extra staff. Pros We now have 33 listings in our STR pool in Kimberley, BC. Without BW, we would have to employ many more staff on the ground. We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions. Cons There is nothing we dislike about this product. Maybe a Canadian messenger number would be good, as we have had one or two guests not liking the US number. Review Source MJH Michael Jose H. Administrative Assistant Real Estate Used the software for: 1-2 years ### "A great solid product that helps with daily operations!" March 17, 2026 5.0 Pretty solid experience, it helps us manage our processes in a clean straight forward way. The tasks reports are thorough and the ability to create cleaning and inspection lists to our needs is great. Pros The user interface is pretty straight forward. I haven't used the mobile option that much but had a glimpse and I loved what I looked. Cons The learning curve to take advantage of all the features. It seems that I every day I learn something new that I wish I knew before. Review Source BZ Barbara Z. General Manager Hospitality Used the software for: 1-2 years ### "Breezeway Rocks!" March 17, 2026 5.0 Breezeway has changed our daily operations tremendously! Our daily workflow for maintenance, housekeeping, and inspections is more organized, and we can now keep better records for our owners of tasks. Pros Real time updates Mobile App Monitor property inspections track repairs as well as any issues with our properties Cons It is hard to do actions across all properties in bulk. Filters and reporting are limited and we can't always get what we need. Review Source JP Josh P. CEO Hospitality Used the software for: 6-12 months ### "Not recommended" November 11, 2025 2.0 We brought cleaning operations in-house and, based on other reviews, assumed Breezeway would be the right tool for us. Unfortunately, that wasn’t the case. We ended up significantly overpaying for listings that weren’t removed from billing, even though there was no syncing activity. On top of that, we were charged for months during the notice period, which didn’t feel fair as we hadn't been using the tool for sometime (it takes time to switch and remove all the stored information) Overall, it was a disappointing experience given the time and cost invested. Pros On the positive side, their onboarding team was friendly and helpful, which made the initial setup process smoother than it might have been otherwise. Cons Breezeway automatically adds new listings to your billing, but removing a property from your subscription requires emailing their support team, meaning you either waste time managing this or end up paying for old listings for months. The setup also demands a huge amount of time and a significant investment from your team. Despite that, the payoff isn’t there, it feels like the only software in the industry that isn’t improving or releasing meaningful updates. The user interface is clunky That said, I’d recommend exploring other tools that aren’t specific to this industry but can achieve the same goals with better usability, flexibility, and value. Review Source GL Gugu L. Booking Team Member Real Estate Used the software for: 6-12 months ### "Easy Breezy" March 18, 2026 5.0 I love the many different features, being able to add uses for different service providers, that it is so easy to use. Pros Various Features Customer Support User Interface - I can add and manage users effortlessly Rate Management, Cons Sometimes the calendar takes time to or does not update at all. Apart from that the features are really great Review Source SL Shayna L. Operations Admin Hospitality Used the software for: Less than 6 months ### "Good tool for us" March 17, 2026 4.0 It's a good tool for our company! While I do find myself annoyed at times, it is an overall net positive experience. Pros I like how it's a central hub for all of our relevant information as well as a lot of our customer communication. Cons I hate how sometimes when I go to a new house profile, it buffers and then goes back to the old profile. Also, not all of my messages are marked as read. Also, breezeway assist can be very patronizing! Review Source BC Belen C. Guest Service Agent Hospitality Used the software for: Less than 6 months ### "Guest Service Agent" October 8, 2025 5.0 Overall, we've had a great experience with Breezeway. It's easy to teach, view, and relay information to everyone from one simple comment. I do hope there is a way to show a history so we are not wondering where things go or who deleted or changed a task. Pros I like how easy it is to work with. The flexibility we have in creating new templates the process of assigning them to either our cleaners or inspectors is so smooth. Cons The least thing I like about Breezeway is how there is no history on the tasks or units to see who changed what and when. Plus, when we download reports the pictures turn into bad quality. Review Source SF Shannon F. Rentals Administrative Assistant Real Estate Used the software for: 2+ years ### "Looking Forward To More New Features" February 6, 2025 4.0 We started using the software in late 2021, early 2022. In the beginning, it lagged so in redibly bad. It literally took minutes to upload and sync the data with the server back at the office. When you are already on a time crunch, it has to be nanoseconds to upload. They fixed the issue and its been breat ever since. I would love to see a section to upload videos. I would love to be able to build out a template from scratch and assign rooms (and elements for those rooms) based on WHICH floor it is on. We can input the floor number but it doesn't pull over to allow this to be done. Pros This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island. Cons You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day. Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest. In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process. Review Source SW Stephen W. Owner, Above The Rest Cabins Leisure, Travel & Tourism Used the software for: 2+ years ### "A MUST HAVE TO BE SUCCESSFUL" February 12, 2025 5.0 Breezeway is a must have application in the Vacation Property Management business. Clever functionality, smart ergonomics, and good tech support makes Breezeway a cut above. They're a great company, and like Above The Rest Cabins, treats their staff like valued members. Pros • Ease of Use • Clever Functionality • Smart Ergonomics • Solid Tech Support Cons \*\*LINE BREAKS PROHIBITED IN MESSAGING MODULE\*\* Breezeway doesn't allow line breaks in their Messaging module. This is a big deal when you're attempting to architect critical weather information so certain content doesn't get lost in a sea of text. \*\*DOESN'T PULL OVER OTA INFO\*\* Breezeway doesn't pull in whether a guest is an Airbnb or Vrbo booking. This is a data point worth adding to your integration set. when users click on guest info. These are just my two biggest issues. Review Source BG Beth G. Maintenance Manager Hospitality Used the software for: 2+ years ### "Breezeway Feedback" February 12, 2025 4.0 Overall, has been a good experience. Just the occasional glitches or lag that are frustrating during the workday. When things happen, Breezeway reps are quick to try to help. Pros Convenient for entire company to access. Easy to use on phone or computer. Cons Lagging when loading tasks, changes to platform that effect usage. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.