# Page 2 | Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186514/Breezeway/reviews --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Breezeway ## Showing most helpful reviews Showing 26-50 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jess S. Operations Coordinator Hospitality Used the software for: 2+ years ### "The Only Way = The Breeze Way" March 19, 2026 5.0 We love breezeway! It has made managing 60+ properties a "breeze" ;). It allows us to exceed the high standards that we set for ourselves as well as our properties. Pros We love the level of detail we’re able to maintain across all of our properties. With Breezeway, we’ve built everything out so thoroughly that we can answer just about any guest question without even stepping into the unit—which saves our front desk a tremendous amount of time, especially during peak season. The interface is also incredibly easy to use and simple to train on, making it seamless for our entire team to get up to speed quickly. We’re also in the process of completing the safety training, which really helps set us apart in such an important area. Their customer service is top-notch—quick to respond, and if something can’t be easily handled over email, they’ll schedule time to walk through it with you so you fully understand. We’re especially excited about the Kaba door lock systems integration and have high hopes it will make our check-in process even smoother. And the digital guide is truly above the rest—it makes it incredibly easy to provide clear, helpful information for guests. Cons Not being able to close tasks directly from the schedule view—though this is more a future feature suggestion. That said, they’re usually very responsive and tend to implement feedback like this pretty quickly. Review Source JO Jesse O. Business Systems and Data Manager Hospitality Used the software for: 2+ years ### "Simplifying Property Management, One Task at a Time" March 17, 2026 5.0 Overall, our experience with Breezeway has been excellent. Beyond the platform itself, what really stands out is the support team — they are responsive, collaborative, and receptive to product feedback. We’ve also been impressed with the steady rollout of new features that directly enhance operational visibility and efficiency. It’s clear that Breezeway is committed to continuous improvement, and that makes a big difference for teams like ours. Pros What I love most about Breezeway is how intuitive and organized the platform is. It keeps everything centralized and easy to navigate, which makes day-to-day operations run smoothly and efficiently. It’s a tool our team truly relies on to stay aligned and proactive. Cons We’d love to see expanded messaging integration — specifically the ability to include emails alongside texts and Airbnb messages within one guest conversation thread. Without email visibility, it’s challenging to use the messaging section as our primary communication tool. Review Source AS Anne S. Onboarding Manager Real Estate Used the software for: 2+ years ### "Breezeway user for life! " March 17, 2026 5.0 I have been using Breezeway for about 5 years now, and it has always been so helpful to our teams. If I do not know how to do something, the breezeway help articles and support team are always a pleasure to work with! I could not imagine switching to a different software. Breezeway has everything we need! Pros I love using Breezeway because the online interface is so easy to use, read, and understand. It makes reviewing tasks for multiple properties quick and easy! Cons The 'internal access code' is not visible to our cleaners; we have to be sure to add the door code under 'internal access notes'. We are not able to reorder property-specific template modifier requirements. Review Source MH Mitchell H. Property Management Real Estate Used the software for: 2+ years ### "Breezeway Makes property management operations a breeze!" March 17, 2026 5.0 Breezeway has been very secure for us to use, reliable and has many amazing features we utilize to streamline processes, especially on the operations side. Still some new features we are working towards implementing and excited to see whats in store in the future. Thanks! Pros I like the user interface, very user friendly and easy to navigate and set up systems. The customer support team is responsive and I feel we are getting a pretty good value for our money. Cons Theres a few elements that auto categorize, unless you manually add them to the section you want which is kind of annoying, I wish or want there to be a way to maybe customize that? Elements falling under "Interior" when I want it to go to "Mechanical" Etc. Review Source KW Katherine W. Guest experience coordinator Hospitality Used the software for: 2+ years ### "App and website both need work but decent PMS " March 18, 2026 4.0 Searching for task is not an easy feat. If you do not search the exact words used in the task title, it is nearly impossible to find completed tasks. Pros I like that all of our Property management records can be centrally located in one platform. We put all of our service calls in even if the vendor doesn't use Breezeway to keep records of dates, property, supplies, invoices, etc. Cons The app is constantly logging me out and requiring signing in. This is incredibly inconvenient when vendors call and I need to access information on the go. The app is not easy to navigate and overall is lacking key information without going to the mobile version of the website. Review Source TB Tara B. Owner Hospitality Used the software for: 1-2 years ### "Breezeway review from a 12 listing host" March 17, 2026 5.0 My overall experience was good. I feel like they are easy to get in touch with and it didn't take much work to get everything set up on my end. Pros Breezeway is easy to adopt and use in my short term rental operations. It makes scheduling cleans so easy! My cleaners have all been able to adopt the software and checklists. It also makes bringing new cleaners on a lot easier. Breezeway support is very quick to respond and their pricing is fair. Cons The payment processing fees can be hefty. I use it to pay my cleaners and spend an extra percentage to do so. The time it takes for the payment to get to them is also 3-5 business days which doesn't always make them very happy. You can always pay your cleaners outside of Breezeway, but payment processing was one of the main reasons I adopted a software system. Review Source sH sebastian H. Owner Hospitality Used the software for: Less than 6 months ### "good calendar features, but stick to their core product. " September 15, 2025 3.0 It's a good and basic calendar and operation organization tool, and if this is what you need then this is the right fit. For the price of that feature, it works. a lot of manual input is needed right now. They are working on features that let service providers set their own hours, which will then make automating assignments much easier. Their add-on features need a lot of development, and like a lot of software out there, my comment regarding this would be to stick to improving your main platform. Pros Pros: the calendar feature works as far as your manual inputs go. it pushes out correctly to cleaners and service providers in a quick way. Once set up, their internal team for the calendar and property features are helpful. Cons the breezeway assist team is not helpful in set up, and not helpful once set up, there is also much less self-instruction available for this feature, and I would therefore not recommend it. In my case, each rely took one week to get an answer, and messages have never come in correctly. out of about 250 messages over two days, only 3 came in / were attended to. Review Source Response from Breezeway September 18, 2025 Thank you for your feedback. It looks like this was an issue with the integration, and our support team was able to fix it. If you’re still experiencing issues, please don’t hesitate to reach out so we can make it right. AP Arabella P. Office manager Hospitality Used the software for: Less than 6 months ### "Breezeway is a gamechanger" March 18, 2026 5.0 It has been a game changer for our company, the organisation and flow of everything has been a delight and honestly taken a lot of pressure off of our backs. The customer service is amazing and the strive on making it the best system for everyone by taking all feedback into account. Pros Ease of organisation, automated task triggers, notifications, ease of use on both desktop and phones, clear to learn how to use (uncomplicated system) and so much more! Cons As its a newer system, there are still things that don't quite work, for example certain things will fail to be automatically scheduled when they are due to be, however this is a temporary problem that will be fixed. Review Source CW Corey W. Sales and marketing Consumer Services Used the software for: 2+ years ### "My experience " March 18, 2026 4.0 Overall everything typically works as it should. It would be great if I didn't need a code every time I logged in. That is annoying. Pros Breezeway’s biggest strength is how it centralizes operations and improves accountability across the entire team. The task management system, real-time updates, and detailed checklists make it easy to track progress, ensure quality control, and keep everyone aligned. It also helps streamline communication between cleaning, maintenance, and management, which ultimately leads to a better guest experience. Cons It's very annoying always needing a code sent to my email when I want to login. There aren't enough consistent updates either. Review Source NK Nikolai K. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Take control of your facilities management using Breezeway" October 8, 2025 5.0 Overall, Breezeway is probably my favorite facilities management app out right now. We've been using it for several years now, and it continues to improve each year. Additionally, they integrate directly with our primary PMS for seamless system access. Pros I love how easy Breezeway makes it to customize different portions of their software. We utilize it for both our cleaning and maintenance departments, and you receive significant value from it. It definitely makes property management so much easier. Cons The biggest downside at the moment is that you have to attach everything to the properties one at a time. However, I'm working directly with our account rep to work with the development team to improve this. Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/) Reason for choosing Breezeway We tried using Properly before, but it just wasn't very good. Review Source LG Lissa G. Director of Accounting Hospitality Used the software for: 1-2 years ### "Loving Breezeway!" March 19, 2026 4.0 We love Conner and love that if we ever have an issue he fixes it or finds out how to get it fixed :) Breezeway has helped us keep vendors and employees accountable. Pros We can now track where our vendors are on each task and when it is complete, keeping employees and vendor accountable and can easily see what is done and what is pending. Cons Not everything from Barefoot feeds to Breezeway. There are times where manual entry is necessary for Breezeway since it does not feed. Review Source SS Sara S. Client Relations Coordinator Hospitality Used the software for: 1-2 years ### "Great for everyday property management!" March 17, 2026 5.0 Pros I like that Breezeway makes daily and weekly scheduling across 150+ properties so easy to visualize, and so easy to make adjustments as needed. My favorite way to view the calendar is weekly by property or by user, and I can drag and drop tasks from one day to another. I also like the ability to auto-assign specific maintenance technicians to certain properties. Cons I wish Breezeway had slightly better filtering options, or ways to mass edit properties all at once. For example, we use auto-assigned property tags and maintenance technicians. It would be amazing to be able to select all properties under a certain tag and update them (either assigned maintenance tech or new property tag/group all at once) Review Source KM Kristi M. Dispatch Manager Hospitality Used the software for: 1-2 years ### "I love everything about Breezeway" October 2, 2025 5.0 I am absolutely happy with everything about Breezeway! I have been through several task software in the past and Breezeway is by far the best! The customer service is top notch and you can not ask for a better experience. Pros I love how Breezeway seamlessly works with Streamline and keeps everything on track. Breezeway makes my job so much easier with all of the filter options. The messaging with guests and the AI features is icing on the cake. Cons The only thing that I do not like is that the maintenance tasks are not linked together. It causes some of the tasks to get overlooked because they are created at different times. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) The functionality of Breezeway was better for our remote locations. Review Source CD Chas D. Manager Building Materials Used the software for: 1-2 years ### "housekeeping Manager " March 17, 2026 4.0 We are very satisfied, happy that you can’t erase anything hold people more accountable for the task Pros The auto scheduling features is great I really like it I would really like the dashboard so you can see everything that is going on that day Cons That you can’t take a video our team needs who take a lot of Videos for guest arrival it would make it a lot easer if all could be in the same place Switched from [Properly](https://www.capterra.com/p/164315/Properly/) Breezeway offers more the more and the dashboard is way easer to manage for everyone on the team Review Source AT Albena T. Housekeeping Coordinator Hospitality Used the software for: 6-12 months ### "Expand features and align to customer needs better" October 3, 2025 2.0 Overall I can do the bare minimum with this tool in regards to my daily job. Any extra proactive or creative approach is blocked from the interface. Pros There is nothing I would say I like most, there are a lot of improvements that needs to be made in order this tool to serve operational needs Cons Filters not enough or inconsistent. Can't export comments or requirements. Can't filter all properties at once but need to thick separately. Not enough layers for authorisation - all housekeepers have same access as coordinators do. Review Source KM Kim M. Property Manager Hospitality Used the software for: 2+ years ### "Just Get Breezeway" March 17, 2026 4.0 Overall a great product! Attentive and willing to work with us to make improvements. Always innovating, but never abandoning core product. Pros The calendar is easy to read and interactive. The features are robust to add home info to. Really great for scheduling tasks! Agents are helpful and easy to work with/reach when needed. Cons Elements are not searchable - that can make finding info cumbersome. If that could be added, it would make the info we've added to the software a lot quicker and easier for our team to access. Review Source SK Stephanie K. Operations Manager Real Estate Used the software for: 1-2 years ### "Breezeway review" February 12, 2025 5.0 I’m very happy with breezeway and the customer support. They are very quick to answer any questions I have. Pros I like the new version of it. I like that that it’s more than a scheduling platform but you can also track inventory and so guest communication at once. Cons I wish that if a check-out date change all tasks that were schedule on that day would go automatically to the new dates. As of right now I have to manually move them over such as maintenance tasks etc. Review Source KB Kayla B. Operations Coordinator Hospitality Used the software for: 1-2 years ### "Love Breezeway!" March 17, 2026 5.0 Love it! Like I said above, I couldn't imagine doing my job without Breezeway. Desktop and App are a great addition to any property management company! Pros Breezeway is a great stool to have all of my tasks, reservations, maintenance things all in one place. I'm able to see when I have reservations and if tasks clash with guest arrivals. Couldn't imagine doing my job without it. Cons I wish supply reporting was more streamlined and easy to manage, reports being exported in CSV sometimes makes the info hard to read and interpret. Some sort of simplified way to report things would make it a lot easier to decipher what is needed. Review Source CR Camila R. Reservations Manager Hospitality Used the software for: 6-12 months ### "Great Communication and Organization Tool" March 17, 2026 5.0 It was pretty smooth from the very beginning even when instructing my team with the mobile app. Setting everything up was challenging because I have lots of listings but we made it work. Pros Organization, communication within my team and backup of tickets/pictures/activities to fight possible disputes / chargebacks and cover my team. Cons Sometimes I have trouble activating or deactivating properties, but I understand that could be something on my end because I have duplicate listings. Review Source LR Lane R. Housekeeping Manager Hospitality Used the software for: Less than 6 months ### "Breezeway - Gen Z Approved " March 20, 2026 5.0 it has been a great experience. It is very user friendly and leaves little to no room for error and i dont even use all the features. Pros I love how easy it is for me to customize each of my propertys an how amazing the customer support is. Cons I didnt like that i didnt have control over the departments, but that was quickly changed! Some of the main elements dont match with a remote montainous community but thats where property specific requirments becomes your best friend. Switched from [ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/) we kept feeling that RC was limited in what we could do. Breezeway gives us the better ability to grow as a company without stressing about several seprate aspects of what goes into a full service property management company. Review Source DC Daniel C. Property Manager Hospitality Used the software for: 6-12 months ### "Perfect Tool" March 17, 2026 5.0 It is awesome, I really like Breezeway. My experience managing properties are easier because of breezeway. Pros User Interface, My client success manager, I Think it is an awesome tool, and really helpfull in terms of Maintenance and cleaning. Cons I don't like the fact that you are not allowed to upload pictures after the work order started. Sometimes is hard, because we sent some vendors. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Because I needed a more powerful tool, and something to organize my operations. Review Source VM VINCE M. director of maintenance Hospitality Used the software for: 6-12 months ### "Great platform but needs some refinement." March 17, 2026 3.0 Breezeway has been a great addition to our operation but look forward for more updates to refine the user experience. Pros I like the breezeway app but the functionality could be better. Overall the platform simplifies our operation. Cons I would like to be able to edit comments, respond to comments in a thread, and links should be clickable. I wish the reporting was better. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) We made the switch to have better product support overall and better product development. Review Source FD Flavio D. General Manager Hospitality Used the software for: 1-2 years ### "Breezeway is a "Must-Have" for Property Managers" March 17, 2026 5.0 Breezeway is a core tool for my business, and I rely on it heavily for organization, task assignment, quality control, and communication with owners through reports. I feel it offers much more functionality than I currently utilize, as it is such a complete system. Pros It allows me to see a whole vision of my business, organizing tasks and planning it in the most effective way. Cons The property setup sometimes can be tricky and it should have some way to detect double tasks and offer a choice to merge them without havin go delete it mannually. Review Source SP Stacy P. Property Services Administrator Hospitality Used the software for: 2+ years ### "Great for Operations" March 17, 2026 5.0 My experience has been very positive and the support staff is always very helpful and quick to respond. Pros The interface is very easy to use, intuitive, clean, and simple for anyone to navigate smoothly. Also the reports are great Cons The lock system needs work. I understand that it is very new but need a better history of codes accessing the locks. Review Source TH Tony H. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product - Great service" March 17, 2026 5.0 Breezeway is a game-changer. It has become an integral part of our tech stack. Without it, we'd be spending more manual hours in the office or hiring extra staff. Pros We now have 33 listings in our STR pool in Kimberley, BC. Without BW, we would have to employ many more staff on the ground. We also use BW Assist for after-hours guest care, which gives us peace of mind after hours and prevents us from always being available for guest questions. Cons There is nothing we dislike about this product. Maybe a Canadian messenger number would be good, as we have had one or two guests not liking the US number. Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.