# Page 3 | Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186514/Breezeway/reviews --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of Breezeway ## Showing most helpful reviews Showing 51-75 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FD Flavio D. General Manager Hospitality Used the software for: 1-2 years ### "Breezeway is a "Must-Have" for Property Managers" March 17, 2026 5.0 Breezeway is a core tool for my business, and I rely on it heavily for organization, task assignment, quality control, and communication with owners through reports. I feel it offers much more functionality than I currently utilize, as it is such a complete system. Pros It allows me to see a whole vision of my business, organizing tasks and planning it in the most effective way. Cons The property setup sometimes can be tricky and it should have some way to detect double tasks and offer a choice to merge them without havin go delete it mannually. Review Source LR Lane R. Housekeeping Manager Hospitality Used the software for: Less than 6 months ### "Breezeway - Gen Z Approved " March 20, 2026 5.0 it has been a great experience. It is very user friendly and leaves little to no room for error and i dont even use all the features. Pros I love how easy it is for me to customize each of my propertys an how amazing the customer support is. Cons I didnt like that i didnt have control over the departments, but that was quickly changed! Some of the main elements dont match with a remote montainous community but thats where property specific requirments becomes your best friend. Switched from [ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/) we kept feeling that RC was limited in what we could do. Breezeway gives us the better ability to grow as a company without stressing about several seprate aspects of what goes into a full service property management company. Review Source LL Luc L. Manager Hospitality Used the software for: 2+ years ### "Great software!" March 17, 2026 5.0 Overall great experience, easy to use, improves efficiency and keeps our team organized daily well!! Pros User-friendly, mobile-ready software with seamless integrations that boost team efficiency overall!! Cons Nothing in particular. However, would love to consolidate tools, doing more within one platform instead of multiple systems. Review Source SF Shannon F. Rentals Administrative Assistant Real Estate Used the software for: 2+ years ### "Looking Forward To More New Features" February 6, 2025 4.0 We started using the software in late 2021, early 2022. In the beginning, it lagged so in redibly bad. It literally took minutes to upload and sync the data with the server back at the office. When you are already on a time crunch, it has to be nanoseconds to upload. They fixed the issue and its been breat ever since. I would love to see a section to upload videos. I would love to be able to build out a template from scratch and assign rooms (and elements for those rooms) based on WHICH floor it is on. We can input the floor number but it doesn't pull over to allow this to be done. Pros This is a magificent platform to assign tasks to cleaners, inspectors, maintainence vendors and office staff. Its user friendly and the biggest impact is the ability to upload hundreds of photos when having people out in the field. In our case, out on the island. Cons You cannot upload video snippets. For example, if i walk into a home and the ceiling fan is buzzing or humming, a video is better to send to a repairman. They can hear and see what is happening before they ever get in their vehicle to make the drive. Saves time tremendously. Plus, it helps to identify an emergent situation vs something minor that can be addressed during business hours the next day. Aside from Breezeway itself, we also utilize the chat/text feature with all.our vendors and guests. Similar to the tasks needing video snippets, i feel the texring line should be able to receive a vido snippet. If a guest is in the home at 11 pm and the slider door is leaking, tbey should be able to send us a small video with the location of the slider, and how much water intrusion is actively in progress. Still photos do nothing but capture 1 single second. In 10 minutes it could be into thousands of dollars in lost revenue to the homeowner and a bad experience for a guest. In addition, the texting platform currently allows 1 single photo at a time. Event in a task you can upload a maximum of 10 from your gallery. Vendors and guests should be able to upload 2 to 4 photos in one click. Again, the time it takes to find, select, send, find select send, find select send, over and over again. For advanced as our technology is today, uploading only one photo at a time on the texting app is an antiquated process. Review Source MJH Michael Jose H. Administrative Assistant Real Estate Used the software for: 1-2 years ### "A great solid product that helps with daily operations!" March 17, 2026 5.0 Pretty solid experience, it helps us manage our processes in a clean straight forward way. The tasks reports are thorough and the ability to create cleaning and inspection lists to our needs is great. Pros The user interface is pretty straight forward. I haven't used the mobile option that much but had a glimpse and I loved what I looked. Cons The learning curve to take advantage of all the features. It seems that I every day I learn something new that I wish I knew before. Review Source OE Omar E. Owner Hospitality Used the software for: 1-2 years ### "One of the best short term rental operation software" March 18, 2026 4.0 Good experience overall. I don't know what to do without Breezeway! It had helped us to scale our short term rental business Pros Good for operations. I love the checklists feature and Breezeway tools to document short term issues. Cons Not enough future to monitor tasks and to give feedback to cleaners for what is left from the checklist. Also, too many features that are not needed for me. Review Source BZ Barbara Z. General Manager Hospitality Used the software for: 1-2 years ### "Breezeway Rocks!" March 17, 2026 5.0 Breezeway has changed our daily operations tremendously! Our daily workflow for maintenance, housekeeping, and inspections is more organized, and we can now keep better records for our owners of tasks. Pros Real time updates Mobile App Monitor property inspections track repairs as well as any issues with our properties Cons It is hard to do actions across all properties in bulk. Filters and reporting are limited and we can't always get what we need. Review Source SS Sulmy S. Accounting Accounting Used the software for: 1-2 years ### "Accounting/Reservations" March 17, 2026 5.0 I'm really satisfied with how this Tasks turned out on breezeway. It's very organized and untestable. Pros I like we are able to report any issues to the vendor and have sent them accordingly. Also how our vendors can accept the project. Cons The process of exporting tasks is time-consuming. I have to constantly be checking our barefoot every 10 minutes for tasks to export. Review Source EV Erlinda V. Maintenance Hospitality Used the software for: 1-2 years ### "Maintenance " March 17, 2026 5.0 Experience is awesome our company loves it and recommends it to anyone and we love what value it brings Pros I like how organized it allows us to be and sets up workflow to help things world smoothly and the message system. Cons That the breeezway assist is from another country, our guests have a hard time understanding them and we get lots of complaints Review Source AT Allie T. Director or Maintenance and Permitting Real Estate Used the software for: 1-2 years ### "Love the software - training could be improved" February 15, 2025 5.0 I've been using it for about 18 months - I feel like training was dull and then I was given this robust platform with no more real guidance. I wish I had had more educational meetings post onboarding to learn more and more about how I can make the platform work for me. Also meetings by departments would have been helpful. I don't need to learn about how the other departments would thrive but would love to know EVERY way I can help my team do more than just succeed with this platform Pros I like a lot of things about breezeway including task tracking for my department and the ability to see how much time my team spends on tasks Cons I wish auto scheduling could push tasks to calendar breaks even if they are over due - maybe based off of a task tag or sub department Review Source LA Laney A. Guest Services and Concierge Hospitality Used the software for: 6-12 months ### "User-friendly software" March 17, 2026 5.0 Great software! Been using it since November and it was super easy to learn and has consistent updates. Pros It is very user-friendly and organized. Easy to learn and adaptable to your business model. Consistent updates as well Cons It logs me out a lot, the app especially. Breezeway assist also sometimes makes issues worse with guests unintentionally. Review Source MS Melissa S. Property Manager Hospitality Used the software for: 2+ years ### "My overall experience" February 12, 2025 5.0 I can pull up the app and all my tasks are ready for me to view, And if I need to leave a task for Housekeeping, or maintenance its easy to do. Pros Its easy to use, easy to follow all the prompts,easy to follow, If I have any questions it has a place where I can contact breezeway, and my questions will be answered Cons I don't have any dislikes about breezeway Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) Breezeway is alot easier to understand and use. Review Source EK Erica K. Area Manager Hospitality Used the software for: 6-12 months ### "It's a Breeze " February 12, 2025 5.0 Overall, it's been a breeze! I have not had many issues with the app or the desktop version that a simple refresh has not resolved. Pros I enjoy the many ways of viewing task for the day, or the week, being able to close out certain people's tasks if they forgot while in the field. It is so helpful being able to see the check in and checks outs in the drop-down calendar when selecting a date for completion on a task. Aswell as being able to see a map view of where the members of the team are and easily seeing homes with task issues. Cons The lack of being able to place tasks in a certain order in a team members day to help with the route planning and time management for scheduling. Review Source PB Patrick B. Head of Property Operations Hospitality Used the software for: 2+ years ### "Breezeway helps maintain operational continuity in growing STR/MTR businesses!" February 12, 2025 5.0 I have used breezeway for more than 5 years between two companies and have come to found it a critical tool for operations management at both. One managed 1200+ units across the US and the other started from 0 and has grown to 150+ units across multiple markets in the US. I would be lost without breezeway and the alternatives built within PMS's or competitors just don't compare with their product features, support, and pricing. Pros Breezeway integrates seamlessly with our PMS and operations and helps us stay organized with property level tasks as our portfolio continues to grow. Cons I do wish there was the ability to add or edit task types beyond cleaning, maintenance, and inspection but we make this framework work well enough. Alternatives considered [RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) Reason for choosing Breezeway More comprehensive, user-friendly platform that integrated seamlessly with our tech stack. Review Source AB Amy B. Director of Operations Real Estate Used the software for: 6-12 months ### "Good product - but could be better!" February 6, 2025 4.0 Generally good. Ability to reach a person is very good, but is too frequently met with "sorry we can't do that." Onboarding was fine & included a real human, but is not customized to your needs necessarily & all of my sessions involved another company too, which was weird. It moved to slow for me as a result. Pros It's pretty well thought out & everything works as advertised. Cons App for my vendors is finicky - weird refreshes that sometimes don't actually refresh, Breezeway messaging also finicky both as an app on my phone & and in the browser. So far I've probably asked 5 questions that have gotten the standard "we'll put that in as a suggestion" which is super frustrating - specifically the inability to add additional elements. Review Source KC Karen C. Director of Operations Hospitality Used the software for: 2+ years ### "Great experience" February 12, 2025 5.0 Overall experience is that Breezeway is very user-friendly. New employees pick up how to use the app real quickly. Pros Breezeway is very user-friendly. Easy to navigate and to follow the history on a property. Cons Sometimes the loading time can take a bit. Review Source DS Dale S. Founder Real Estate Used the software for: 2+ years ### "Great Tool for Property Managers" June 8, 2025 5.0 Great tool for property cleaning and maintenance. Probably the best in the marketplace currently based on my experience. Pros Great integration with Guesty our PMS system. Report links that are created post-clean are also great for property owners. Cons The reporting capability can be limited at times and needs some further development work to be good enough. Review Source MZ Mike Z. Maintenance Department Head Leisure, Travel & Tourism Used the software for: 2+ years ### "Operation Haven" February 12, 2025 4.0 We as a company utilize Breezeway to manage the operations of our company. While we are starting to lean in more and more, the more we utilize, the better our company operates. Pros The organizational aspect and the offline capabilities are by far the greatest things about breezeway Cons inability to edit property details on the app, default task tags, small things that could be easy changes Alternatives considered [Operto](https://www.capterra.com/p/248282/Operto-Connect/) Reason for choosing Breezeway the offline capability of breezeway is a massive Review Source BM Bramwel M. Food and beverage attendant Food & Beverages Used the software for: 2+ years ### "The B.O.A.T AND G.O.A.T TOOL FOR CLEANING MANAGEMENT " December 18, 2024 5.0 Overall .. i would recommend breezeway 10/10 Pros It is super easy to use Breezeway has the best customer care services Ability to always communicate with our team It has enabled us organize our tasks so well I can always quickyly view and inspect cleaners Cons Nothing really everything has really been great Review Source KC Kelly C. Home Operations Manager Hospitality Used the software for: Less than 6 months ### "If lots of users, probably not the best product" March 17, 2026 3.0 not good so far... especially with it constantly lagging with lots of users. Hard to get information. Pros havent figured that out yet... I like that everything is in one place. Somewhat easy to get around.. Cons its slow or constantly lagging, especially if lots of people are using at the same time... Hard to get to information. Review Source SL Shayna L. Operations Admin Hospitality Used the software for: Less than 6 months ### "Good tool for us" March 17, 2026 4.0 It's a good tool for our company! While I do find myself annoyed at times, it is an overall net positive experience. Pros I like how it's a central hub for all of our relevant information as well as a lot of our customer communication. Cons I hate how sometimes when I go to a new house profile, it buffers and then goes back to the old profile. Also, not all of my messages are marked as read. Also, breezeway assist can be very patronizing! Review Source KG Kenan G. Front Desk Hospitality Used the software for: 6-12 months ### "Breezeway - Nautilus Condos" February 12, 2025 3.0 For the most part good, with the exception of slow response/answer times for calls after hours, not prioritizing correctly needs of guests - i.e. lockouts - not marked urgent or a call made to on-call staff. Pros For the most part, the after hours team answering calls and leaving messages for office team for next day. Ability to put tasks in, assign and mark finished when complete Cons Slow responses to answering after hour calls. Sometimes urgent requests are mishandled. When putting in a task it would be nice if the name of the person entering in with a time stamp is included Review Source Response from Breezeway February 13, 2025 Hi Kenan, Thank you for taking the time to leave this review and this valuable feedback. We have passed this on to our Assist Management team and they will be following up with you. Thank you again for being a valued Breezeway customer! -The Breezeway Team AC Amanda C. Hospitality Sales Manager Hospitality Used the software for: 2+ years ### "Love Breezeway!" February 13, 2025 5.0 Love it. The software is easy to understand and the Breezeway team is amazing! Love \[sensitive content hidden\]. Amazing company leaders that really care about their clients and partner alongside us to ensure our business succeeds. Pros The platform is visually appealing and easy to understand, it is easy to use on a mobile device. It saves historical data for easy tracking. Texting guests is easy. Cons When a bulk text is sent out, it simultaneously floods our inbox, and with over 300 properties, it is hard to filter back up. Review Source AC Arlene C. Owner Hospitality Used the software for: 1-2 years ### "Game Changer!" February 12, 2025 5.0 Very positive. Our cleaners are now accountable for all their work! Pros It has streamlined so much of our work...I'm not sure how we use to keep the schedules straight for our cleaning staff! Cons When I make a task for a future date, it jumps to the current date. Review Source MT Mike T. Owner Real Estate Used the software for: Less than 6 months ### "Breezeway Review" March 17, 2026 5.0 Positive in that is allowed our company to better manage tasks. We've grown and each new home is easier to onboard with the structure of templates. Pros Integration into feature software such as guesty. I also appreciate the communication built into the interface for teams Cons Mobile application. The templates can be a bit tough to work with until you understand the structure of elements. Review Source Similar Products Featured