# Page 6 | Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186514/Breezeway/reviews --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 6 - Reviews of Breezeway ## Showing most helpful reviews Showing 126-150 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Antwan A. Manager. Sports Used the software for: 1-2 years ### "Fluidity!!" September 9, 2024 5.0 My overall experience went very well. I love how it stands out from all of the other apps. Pros I loved how clean and easy the app is to use. Cons I think with time this app will get better. Review Source VK Vanitha K. Senior Application Consultant Hospital & Health Care Used the software for: Less than 6 months ### "A must have tool for property managers" January 3, 2025 5.0 Overall its a great experience, made the tasks easier Pros It ensures best guest communication by automating the guest messages and timely updates Cons Initially it is a bit difficult to understand the process Review Source CK Chris K. CEO Real Estate Used the software for: Less than 6 months ### "Breezeway Review" May 16, 2024 4.0 Breezeway reached out to me to make this right. They were very understanding of the situation and open to my feedback. They did a great job handling this problem. They told me they will be doing a better job and telling customers that self guided training is available. This is a welcome change and would have made all the difference in my implementation of the software. Pros I liked the idea of using it to interface with our cleaning team. Review Source Response from Breezeway June 11, 2024 Thank you for sharing your experience with us. We value your feedback and are sorry to hear that the implementation process did not meet your expectations. We understand that an efficient and smooth setup is crucial for integrating new software into your operations. While our live training sessions are designed to provide comprehensive support, we also offer on-demand training resources available in our help center. These resources were shared during our kickoff call, and we apologize if this information was not clear at the time. We appreciate your feedback and are always committed to improving. -The Breezeway Team Leah R F. Managing Director Hospitality Used the software for: 2+ years ### "Hands down best support team in the business " July 14, 2023 5.0 We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger. Pros In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit. Cons The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great. Reason for choosing Breezeway We chose Breezeway for the price-to-value ratio. Not only did it meet all our criteria and solve issues we were currently facing but the price is reasonable. Review Source Response from Breezeway July 17, 2023 Love the love for our Support team. We agree that our team is pretty special! Thanks for sharing your experience. Great feedback for service partner improvements so we'll make sure that's shared with the appropriate team members! Bjørn Schrøder R. Sr. PMO Hospitality Used the software for: 1-2 years ### "Leading property and operations management platform" July 15, 2023 4.0 We have had an overwhelmingly positive experience with Breezeway. The entire process, from signing the contract to implementing the system, was incredibly smooth and hassle-free. Within a matter of weeks, we successfully onboarded Breezeway and leveraged its capabilities to support over 300 properties.Impressed by its performance during the trial period, we confidently expanded our usage to encompass 6,000 homes and a workforce of more than 500 individuals. Throughout this scaling process, Breezeway demonstrated exceptional reliability and efficiency, ensuring that there were no delays or shortcomings on their part.Moreover, Breezeway went above and beyond our expectations by offering to translate the app into Danish, our native language. This gesture exemplifies their commitment to providing a personalized and user-friendly experience, catering to the specific needs of our organization. Pros When we arrived at Breezeway, it immediately became evident that they were operating at the pinnacle of their industry. Their profound understanding of the rental market meant that Breezeway effortlessly catered to all our needs, requiring minimal custom development.Breezeway provides an exceptionally refined product, encompassing both a comprehensive desktop version and seamless mobile app. Their offering exemplifies maturity, allowing us to effortlessly manage our operations across various devices. Cons While Breezeway excels in the US market, it remains evident that their focus primarily lies within this region, as evidenced by limited support for international date and time formats. Although seemingly minor, addressing this design flaw is of significant importance.In terms of API support, Breezeway does offer the functionality to push/pull data. However, the available APIs are currently limited to select datasets. To further enhance their capabilities, it is imperative for Breezeway to develop additional APIs that enable the seamless integration of any data entered through the user interface via the API endpoints. This would provide users with a comprehensive and versatile platform for data management and streamline their operations. Review Source Response from Breezeway July 17, 2023 Thanks for sharing your experience. We have been thrilled to help support your needs over the last year+ and look forward to a long standing relationship and growing together! BC Barbara C. Owner Hospitality Used the software for: 2+ years ### "Breezeway Benefits" July 12, 2023 5.0 It's been a very positive experience. Breezeway is very easy to contact with any questions or issues and even a simple "Is it possible to do this?" question. Pros Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs Cons If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system Reason for choosing Breezeway ease of use, adaptability of the product to what the individual company needs, easily contacted when needed Review Source Response from Breezeway July 17, 2023 Thanks for your review of Breezeway - we're so glad that you've seen such a positive impact from scheduling since you added Breezeway! MP Mike P. SVP, Operations Hospitality Used the software for: 2+ years ### "Great product" July 10, 2023 5.0 I am very pleased with Breezeway and the team overall. They are always working to get better, and they want to work with us. They know how to take care of customers, and know that operationally, the better the software, the easier it is for us as clients. Pros Breezeway has allowed us to Streamline a lot of processes, which in term has really helped us become more efficient as a company. We are able to work smarter, and the time saved has allowed us to work on other areas of concern when we didn't have the time before. The support staff is great to work with, and we are able to have very open, collaborative conversations with them and always very supportive to our concerns. Cons At times, during our busy days, the system runs a little slow. They are aware of this, and doing what they can to improve that. Reason for choosing Breezeway We were excited to work with them and be able to customize what was going to be best for us. Review Source Response from Breezeway July 11, 2023 Thanks, Mike. We're so appreciative of all the feedback your team has provided over the years and look forward to continuing to grow together! AN Adam N. VP of Business Development Hospitality Used the software for: 2+ years ### "My team would quit if we stopped using Breezeway" April 12, 2023 5.0 Great experience from start to finish. Knowledgable sales staff, best onboarding and support in the industry, good development pace, and strong integrations with other software. Pros \- Breezeway is the best vacation rental operations and guest communications tool available. - It was challenge to receive and pay vendor invoices prior to Breezeway. We would spend the first couple days of the week tracking down vendors and invoices from the weekend. Breezeway eliminated this challenge entirely. We now use Breezeway to generate the invoices and pay the vendors in real-time. - Huge improvement to the manual scheduling we were managing prior to Breezeway.- Communications across the team, in real-time, has sped up our turn-days and improved the overall guest experience. - The guest text messaging and Guest Book are critical tools for us to connect with guests and ensure a great experience in real-time. - Work order reporting to homeowners is a huge improvement, and the history of work at the property is great for guest and homeowner reference. - The Breezeway support team is the best in the industry. - The product is intuitive and easy to learn. - Our team would quit if we got rid of Breezeway. :) Cons \- None- Operations and Guest Communications are critical to our success as vacation rental managers, and Breezeway is best-in-class. Reason for choosing Breezeway \- Great user interface- Ease of use- Strong industry references- Knowledgable team- Good integrations Review Source Response from Breezeway July 11, 2023 Thanks for taking the time to share your experience with Breezeway, Adam. We're happy to provide these essential products to the industry and are glad to hear that they're making your team's jobs easier! JS Joanne S. Hospitality Manager Hospitality Used the software for: 2+ years ### "Great Scheduling/Task Assigning Software for a Busy Team" September 6, 2022 4.0 We have been using Breezeway integrated with Hostfully for several years and it's been a great tool for us. The two crucial softwares integrate together wonderfully and it's so easy for us to keep track of work history. Pros The user interface for this software is SO easy to use. I love how detailed you can choose to be for task templates, which is very crucial for us since we have large houses with a lot of details that our housekeepers need to be aware of for their cleans. We also have many small maintenance tasks that need to be created at any time and the ease of assigning tasks to technicians is great. We utilize the 'comments' section of individual tasks to easily communicate with our technicians and contractors. This is an easy mobile app for all of our cleaners to use for referencing directions as well as communicating quickly with our management team. Cons I don't have any cons however I would love to be able to see a full calendar view on the mobile app version of the software as opposed to list items. Review Source AS Annie S. Vice President Hospitality Used the software for: 2+ years ### "Breezeway Critical to LTA Operations" July 10, 2023 5.0 Since implementing Breezeway we have increased guest satisfaction exponentially when it comes to communication. Prior to Breezeway, our guests would have to make a call, go through the phone tree and wait on hold just to get the WIFI password. We now are able to send "clickable" addresses via text so the guest doesn't have to search through emails to know where they are going. It's provided more accountability for our housekeepers as they are required to photograph BBQ's and fireplaces and other items that sometimes get missed in a cleaning. Breezeway is essential to our operations. Pros It was designed with usability in mind. Fast integration. Very short learning curve. Great support. Innovative developers come up with things before you know you need them. Cons They are raising my expectations of other vendors in the vacation rental space. Review Source Response from Breezeway July 11, 2023 We're continually striving to provide the highest level of service to clients and am so glad to see it resonates! Thanks for taking the time to leave a review of Breezeway, Annie. We look forward to continuing to work with you and the LTA team! Kimberly W. Inspections Cleaner Hospitality Used the software for: 6-12 months ### "Great once you understand! " August 31, 2022 4.0 I am glad I just need to look and go. It allows for addresses to be used in GPS directly from the breezeway app to maps. I don't need to worry about what or with whom I work as it is listed. It takes forever and sometimes glitches but I'm happy with it! Pros I love the fact that we can put in the galleries different pictures so staff or anyone honestly could go ahead and use those for booking photos. It is essential most places stage the same over and over. With customized checklists each different quirk can be relayed to the cleaner swiftly. I love being able to know names of guests arriving so I can thank them on behalf of the company. And it helps we get to see the prices and leave our comments. Aw Cons The features I dislike the most are: no comparison photos to match up like Properly, lack of direct communication with people for emergencies, and that it allows so many micro details that the admins get a bit overzealous with the requirements. Switched from [Properly](https://www.capterra.com/p/164315/Properly/) This company uses this product. Review Source KO Kelly O. Owner Real Estate Used the software for: Less than 6 months ### "Their Software is buggy and did not work. With no refund its basically theft or fraud" June 2, 2023 1.0 We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for Arizonans for Responsible Tourism (AZRT). In contacting Breezeway for this service we were given a fairly persistent presentation on their management software and nothing about the safety component other than they would have someone get back to us. The management software presentation did have its appeal so we went along with while following up on the safety measures we were first presented with. It took many months and many follow ups before we did finally hear from someone in their safety division. He confirmed our suspicion that they were using the safety presentations as a bait-and-switch to sell their management software and because of this, he had been too busy to get in touch with us sooner.Due to the high promises and high appeal of the of the management software, we did eventually sign up and went through extensive hours putting together the information they needed to set us up. Unfortunately their software never worked and was referred to as being buggy. Breezeway continued to charge us and would not let us cancel with out penalty. Essentially they present one company function, admittedly bait-and-switch to another division for software that did not work for us, but aggressively hold to strict cancellation terms along with non-refundable monthly billings; this while we spend a great amount of time and frustration on their non-functional software. Pros They have a good idea with their management software and present it well. The safety component was of great interest (however it is really used for a bait-and-switch so never benefited) Cons Their software is buggy and it never worked. They refused to refund us and hold a strict cancellation policy that they fought hard to continue charging. A lot of frustration with the bugs in their software and a great amount of time and never a benefit as we were never able to use due to the bugs. Additionally it cost us a decent amount of money prior to cancelling. Again they would not refund even through we were never able to use due to the bugs. Review Source Response from Breezeway July 10, 2023 We're sad to hear your experience with Breezeway as this does not reflect the high level of client support that our team offers and many of our clients rave about. It looks like our team was in contact with you about cancellation and waived the standard policy. If you'd like to discuss further, please feel to reach out to our team at support@breezeway.io. BF Bob F. General Manager Hospitality Used the software for: 1-2 years ### "Breezeway is a must have for property management! " July 12, 2023 5.0 Breezeway has been amazing to work with and with Breezeway we have been able to improve our operations and streamline many tasks. Guest communication has been a big win for us and we have seen our review ratings increase and we can track this to our use of Breezeway. Pros The ease of use and ever expanding features. Breezeway is an amazing tool for maintenance, housekeeping, inspections and guest communication. Cons I like all aspects of Breezeway. This was a great choice for our company. Review Source Response from Breezeway July 17, 2023 Thanks for taking the time to share your experience. We love hearing success stories like yours and appreciate you choosing Breezeway! KR Kerrie R. Co-Owner/Property Manager Hospitality Used the software for: 2+ years ### "Can't imagine doing business without it!" July 12, 2023 5.0 Breezeway is so easy to use and, while extremely robust, if you only utilize one or two features you will still be getting your money's worth. Completely plug in and you'll wonder how you ever did business without it! Pros We love that we can make schedule changes quickly and easily as the day goes on and that all issues in the field are reported immediately back to admin team to handle. Having the map feature, access instructions, property details, photos, notes, checklists, and special instructions all at the fingertips of our field operators is business-changing. Even our lease tech savvy inspector can easily use the app. Cons The ONLY suggestion I have for a feature add on would be the ability to follow certain tasks and receive notifications for that task only. Reason for choosing Breezeway Let our PMS do what they do best (reservations and accounting) and let Breezeway do what they do best! Review Source Response from Breezeway July 17, 2023 We love this! Our team built Breezeway to be a user-friendly tool to make operations easier and we're glad your team has experienced this! Love the idea about notifications and we'll make sure this is shared with our Product team! DB Dylan B. General Manager Hospitality Used the software for: 1-2 years ### "Best Operational Software on the Market" August 7, 2023 5.0 Outstanding. The Breezeway team listens to feedback and takes action. They also communicate changes effectively and are ready and willing to offer assistance when/if needed. Pros Customer Service, Ease of Use, Employee Acceptance Cons Integration with out PMS, but that's improving. Review Source AL Anthony L. Head of Operations Hospitality Used the software for: 2+ years ### "Scale up use breezeway" July 14, 2023 5.0 Amazing customer service team, great product Pros Breezeway has been a long time supplier for ALTIDO across the regions we operate. The easy to use platform allows us to track, plan, execute anything that happens in our properties Cons Video upload even if it is just 30 seconds Reason for choosing Breezeway Easy to implement, scale and use Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Scale Review Source Response from Breezeway July 17, 2023 We love working with the ALTIDO team and appreciate you taking time to share your experience! LS Lance S. CEO / Founder Real Estate Used the software for: 2+ years ### "Seaside Vacations and Sales scales with Breezeway" July 15, 2023 5.0 We began using Breezeway during the Covid Shut Down in Spring of 2020. Breezeway has been instrumental in our growth trajectory helping us take our company from 75 properties to over 400 in three short years. Breezeway is a core part of our tech stack, and we could not have achieved our growth without their support. Pros The core functionality of Breezeway is unparalleled. They continue to add well thought out features at an amazing pace. Cons Breezeway is a complete Maintenance, Cleaning, and Operations Platform....coupled with Guest Communications. Review Source Response from Breezeway July 17, 2023 We've been so happy to support your incredible team -- thanks for trusting us as a partner! Matthew S. Chief Technology Officer Hospitality Used the software for: 2+ years ### "Best VR Operations Product on the market" July 18, 2023 5.0 Pros I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch! Cons It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal. Review Source Response from Breezeway July 24, 2023 Thanks for sharing. We're always looking to improve our integrations so look forward to building more connectivity in the future! SH Sammy H. Business Operations Manager Hospitality Used the software for: 1-2 years ### "Breezeway automation has saved us time and money! " July 19, 2023 5.0 Pros Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time! Cons It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We switched from Asana for daily or one-off tasks but we still use Asana for bigger projects. Review Source Response from Breezeway July 24, 2023 So glad that we're helping you save time! Thanks for sharing your experience. Subtasks are definitely something we hear our clients would benefit from often so it's a feature we're considering in the future! DD Demi D. Director of Operations Hospitality Used the software for: 1-2 years ### "Great product and customer service" July 14, 2023 5.0 The experience has been great, as always there are room for improvement but also more time in the system will help our company utilize all features Pros User friendliness and the easy to use capabilities. Cons The lack of a generic department and ability to import data / dolor codes in the system Reason for choosing Breezeway User capabilities and API with reservation software Review Source Response from Breezeway July 17, 2023 Thanks for sharing!! NR Nikki R. Consultant Hospitality Used the software for: Less than 6 months ### "Critical to Our Company's Workflow" December 22, 2022 4.0 We had an productive, thorough and helpful on-boarding session with \[SENSITIVE CONTENT\] . Our service representative\[SENSITIVE CONTENT\] is prompt, smart and considerate. Our company has been using Breezeway for under six months and we are excited to take advantage of more features that are currently under-utilized in the upcoming year. Pros Breezeway allows our scatter-site company employees to communicate with management effectively. We have been able to streamline our efforts and improve efficiency by using cleaning templates and discovering areas where improvement is needed through labor productivity and reporting patterns of issue trends. Cons There is a lag time between our Channel Management Software and Breezeway that has created a few issues when we receive last-minute bookings. The messaging feature can load slowly sometimes. Alternatives considered [Quore](https://www.capterra.com/p/169445/Quore/) Reason for choosing Breezeway I have on-boarded Quore for five other hotels in the past and really enjoyed the platform. Quore was up-front and straightforward that their software is meant for traditional hotels, not scatter sites, and recommended Breezeway. Review Source BB Brittany B. Founder/Owner Hospitality Used the software for: 2+ years ### "Best operational software out there for vacation rentals!" July 14, 2023 5.0 Pros I love that Breezeway has listened from the beginning in building a thoughtful and easy to use platform for operators. The software is a life saver, and we could not function without it. Easy to train on/integrate, budget friendly for the services it provides, and the team is great to work alongside with troubleshooting/feedback. Cons Breezeway has always been excellent in incorporating changes that have property managers/owners in mind. At this time, I have no direct con feedback. Review Source Response from Breezeway July 17, 2023 This is incredible to hear and we so appreciate you sharing your experience! BH Brian H. CEO Hospitality Used the software for: 2+ years ### "Breezeway is a Breeze" July 11, 2023 5.0 We are able to quickly access work orders and communicate with techs, cleaners, and inspectors in an efficient manner. This process makes our day-to-day operations run smoothly. We use the supplies feature to maintain inventory. This helps keep us up to date on needed items. We love having the templates to be able to meet the needs of each individual property. Pros The features that are impactful for Harris vacations is the ease with which we are able to set up tasks and manage them for cleaning and maintenance. We find it very user-friendly and easy to navigate. Cons Integration was not difficult but as with any new software it took time for us to get adjusted. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We wanted a more efficient product. Review Source Response from Breezeway July 12, 2023 Thanks so much for taking the time to share your feedback! JK John K. Partner Real Estate Used the software for: 2+ years ### "Operations Management" July 10, 2023 5.0 Management of our owners assets the the teams that support those assets Pros Ease of use and scheduling for maintenance, auditing and cleaning Cons Owner reporting is lacking, company reporting is starting to show value and no Kaba Integration for guest access codes, we have to use a competitors product doubling my expenses. Alternatives considered [BeHome247](https://www.capterra.com/p/228191/BeHome247/) Review Source Response from Breezeway July 11, 2023 Thanks for taking the time to review Breezeway, John! We've really appreciated your support and feedback through the years. We're aware of the opportunity to increase reporting overall within the platform. We're committed to continue building out this reporting and improvements to our integration with Kaba, which will be a win for everyone! CP Carrie P. Assistant Housekeeping Manager Real Estate Used the software for: 2+ years ### "Breezeway is vital to our operations" July 11, 2023 5.0 Pros Breezeway has changed our operations for the better! All of the processes we used to have to do manually have been streamlined, saving time and making our department so much more efficient. It has allowed us to review and improve upon things we never could have imagined having time to do. It has also increased our accountability and communications beyond what we could have imagined. Cons I can't say there have been many cons since implementing Breezeway. The team has always been very receptive with our requests, and available to guide us through functionalities of the system we might not have known about to tailor our operations to our working needs. Review Source Response from Breezeway July 12, 2023 Thanks for taking the time to share your experience! We're so glad you've been able to improve so many aspects of operations since implementing Breezeway! Similar Products Featured