# Page 7 | Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186514/Breezeway/reviews --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 7 - Reviews of Breezeway ## Showing most helpful reviews Showing 151-175 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Caleb H. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Great software" December 15, 2022 5.0 Positive. Our staff has easily acclimated to using the product and feels that the product improvement is a priority. Pros I am consistently impressed by Breezeway's commitment to development. It's obvious that the customer experience is of great concern. As a company that cares about customer experience, it's important that our software providers mirror that value. I've found that to be true of Breezeway and the staff. Cons Point Central integration has been an ongoing headache, but I'm not sure if that relates more with escapia. Review Source JG Jessica G. COO Hospitality Used the software for: 2+ years ### "Vital for our Business" July 14, 2023 5.0 Breezeway has really saved our company so much time and money by streamlining our operations. Their entire team is wonderful. Pros We originally implemented Breezeway for help with trackability as far as billing for maintenance, and accountability for housekeeping. It has worked wonderfully for that, and since then we have really utilized the many autoscheduling features. Cons We would love to see a little more flexibility and accessibility for our grounds team in the app. The BW team is always eager to hear our suggestions and have implemented several of them. Reason for choosing Breezeway Ease of use and the integration with Streamline Review Source Response from Breezeway July 17, 2023 Love to see that you've continued to get more out of the platform! Thanks for sharing your feedback:) NH Natalia H. COO Hospitality Used the software for: 2+ years ### "Leading Tool for Vacation Rental Operations " January 10, 2023 5.0 It's amazing! I have been working with the Breezeway team now for several years, and I can only say they are always ready to help; they listen carefully to our needs and so far have developed an amazing tool to make successful the BOH. Pros Schedule rules, text message tool, dashboard. Cons Integrations with a lost and found and after-hours service will be a great addition. Switched from [LSI Tools](https://www.capterra.com/p/194717/LSI-Tools/) Poor efficiencies. Review Source Response from Breezeway July 11, 2023 So glad to hear about the great experience you've had with Breezeway. We've worked hard to build the leading operations platform and much of that success comes from clients like you! Love hearing the additions that could make you even more efficient so we'll make sure those suggestions get in front of our Product team! Look forward to a long partnership together:) JG Jacqueline G. Owner Real Estate Used the software for: 2+ years ### "BBRR & Breezeway" July 19, 2023 5.0 We absolutely love BW! It is a vital part of our business! Pros The texting ability with our guest has really changed things for us. Breezeway Assist has given us a more personal afterhours response. The people answering the messages or phone calls are trained in vacation rentals and know how to communicate with our guests. Cons Everything I've reported in the past has been handled or BW is working on for a later date. Review Source Response from Breezeway July 24, 2023 Love this! As one of our newest products, we love hearing about positive experience you've had with Assist! Thanks for sharing:) MB Melanie B. Director of Reservations Hospitality Used the software for: 1-2 years ### "Excellent Operations Management Software!" February 20, 2023 5.0 Overall using Breezeway has brough so much organization and accountability to our business. We now use it at all of our vacation rentals that we manage throughout the world. Pros Breezeway's training and implementation process are excellent. They give you personalized training, but also have amazing videos and articles that help you troubleshoot when needed. Their support team is also extremely fast and through with their follow ups.Overall the program is very easy to use, and they also provide an app which is necessary for operations staff who are out and about working in the field and not at a desk. They also seem to constantly be making improvements and adding new features for guest communication. Cons I really can't think of anything negative about this program. Review Source Response from Breezeway July 11, 2023 Our Implementation team works hard to provide the highest level of personalized attention as we know implementing new systems can be stressful and we're glad to see you felt that! We appreciate you sharing your experience:) MH Miller H. President Real Estate Used the software for: 1-2 years ### "Breezeway is a MUST if you are in the Vacation Rental business and want to succeed!!" July 14, 2023 5.0 Simplified many areas (housekeeing and maintenance) a great deal. Also, you MUST take their safety course. 4 employees did and they learned a ton!! Great job Justin Ford for putting this together!! Pros Breezeway is a must-have product in our indutry. It simplifies so many departments and the support staff at Breezeway is awesome!! Cons Nothing. it's all great!! Working with jeremy, Justin and oryn has been awesome and i would receommend this product to everyone! Review Source Response from Breezeway July 17, 2023 Thanks for sharing your experience -- love the shoutout for the Safety program Justin has created! JE Jon E. General Manager Real Estate Used the software for: 2+ years ### "We love Breezeway" July 11, 2023 5.0 Organizing housekeeping, maintenance inspections, work flow and guest communciations. Pros We just love Breezeway. Our entire team is on it all daily. It's like our central control for all things housekeeping, maintenance and inspections. Cons The only item we would like to try and get solved is when we create blocks, the system doesn't recognize those. We have found a work around for now. Review Source Response from Breezeway July 12, 2023 Thanks for sharing your experience with Breezeway. Our team works diligently to resolve any issues and understand when things aren't working exactly as you'd like. If you haven't already, reach out to your Account Manager who can dig into those pesky blocks:) LS Lori S. Property Manager Hospitality Used the software for: 2+ years ### "Invaluable Asset" July 22, 2023 5.0 The customer support has always been great Pros The ability to communicate with our team, organize all our tasks, we wouldn't be able to function without it. Cons For me, the breezeway messaging closes often or doesn't allow me to type and all of this is on my phone. Very frustrating. The other is that all of a sudden all pictures taken are ending up in my personal photos. I accumulated over 10,000 photos in my personal photos. So, that's not great either. Otherwise, everything else is great Review Source David J F. Head of Marketing and Short Term Rental Operations Real Estate Used the software for: 6-12 months ### "I wouldn't be able to run operations efficiently without Breezeway!" July 20, 2023 5.0 Pros The overall ease of use is fantastic. I love that I can quickly view which cleaners and inspectors I have scheduled, make any changes on the fly, and the fact that everything is automated! Breezeway saves me time, and the more time I have, the more I can refine my systems and take down more deals! Cons The iPhone app is catered more towards users rather than hosts. I have to login to Breezeway using my web browser which is a minor inconvenience. Otherwise, everything is incredible. Review Source Response from Breezeway July 24, 2023 Thanks so much for sharing your experience. If you haven't already be sure to share what would make the app more effective for you with our team so they can get your feedback to the product team! CP Carly P. Director of Operations Hospitality Used the software for: 6-12 months ### "So glad to have found Breezeway and implemented it into our day-to-day!" February 15, 2023 5.0 Breezeway has helped our small company to better manage our maintenance, inspection and service order departments and has allow us to communicate with guests even more so than before! We feel as though we are excelling in many areas/departments because of this great new product we can use on the go! Pros The software has allow us to grow our business and in doing so we are able to better track all things vacation rentals including property inspections, home watches, maintenance & service orders and guest relationships! The onboarding process was great and Sissy was very patient with us! Cons Setting up each property can be tedious but once that is done, the ability to use the software is a breeze and well worth it! Review Source Response from Breezeway July 11, 2023 We're glad you found us and am always happy to hear how clients are growing their business and improving service levels with Breezeway! JO Josh O. General Manager Hospitality Used the software for: 2+ years ### "Great product and great support staff!" August 31, 2021 5.0 Breezeway has been such a useful tool in our business, in so many different ways. I can't imagine operating without it. Pros I really appreciate how responsive and open to new ideas the Breezeway team is. We use the product every minute of every day to assist our staff with inspections, maintenance order management, guest communications, task scheduling, etc. I highly recommend this product. Cons Not a con, but it would be great if we could get an "end of day" report for all tasks that were completed throughout a day, by whom and the time stamps. This would help management to understand productivity a bit better. \[SENSITIVE CONTENT\] and I discussed this a while back, so it would be great if this request would eventually come to fruition. Review Source AA Ashley A. Owner Real Estate Used the software for: 1-2 years ### "Great for cleaning management!" September 22, 2023 5.0 Pros Ease of use. We also love how we don’t have to schedule cleaners because it automatically does. Assigning tasks is simple, and we like how we can require photos from the cleaning team. Cons The mobile app doesn’t give us much information as we would like. Review Source JM Jose M. President Real Estate Used the software for: 1-2 years ### "Be careful with you bank account " January 21, 2023 2.0 Terrible implementation and billing. Be vigilant of your credit card and bank account. On the last months they have been charging between 4-5 times. I had to remove the automatic payments. Synchronization with PMS is not reliable Pros It is ok to manage field tasks , nothing else Cons Too complex and not user friendly or intuitive Review Source Response from Breezeway March 2, 2023 Thank you for sharing your feedback, Jose. We understand that our billing team has been in touch with you. If you have additional questions, please don't hesitate to reach out at support@breezeway.io. VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "One of the best in the industry" December 11, 2019 4.0 Pros Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating. Cons Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon. Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) We've used Escapia, VRScheduler, and BeHome247 in the past to do some of what Breezeway does. Breezeway is significantly better at what it does than those others. Review Source JT John T. VP/CFO Real Estate Used the software for: 2+ years ### "Best Add-On Product for any Vacation Rental Company" February 20, 2023 5.0 Pros Breezeway is a great software to both manage service orders and housekeeping tasks on a daily basis, it also helps us manage recurring tasks that occur daily, weekly, monthly, or any other time frame you need to have set up! Cons Thus far anything that we have thought of to add to this program, Breezeway has seemed to read our minds and added our thoughts before we could even ask for them! Review Source Response from Breezeway July 11, 2023 Appreciate you taking the time to share your experience! JH Jaime H. Property Manager Real Estate Used the software for: 1-2 years ### "Breezeway is a lifesaver!" June 23, 2023 5.0 Pros Ease of using on various platforms (tablets, smart phones, desk top) Cons That there is not an option to perform certain options on mobile devices. Review Source Response from Breezeway July 11, 2023 Thanks for taking the time to share your feedback! Over the years, we've added additional functionality into the mobile app for Administrators and Supervisors, but let our team know what you'd like to see so we can consider it as a future enhancement. Simply send an email to support@breezeway.io. Many of the additions and improvements available today started as a request from a user -- we really value this type of feedback, so thank you! JW John W. Operations Coordinator Hospitality Used the software for: 2+ years ### "A Crucial Partner" November 10, 2020 5.0 Pros Our company has used Breezeway since their early days, and we have enjoyed growing alongside this incredible software. Breezeway is our crucial task management platform that we use to organize crucial field operations for our business. The clear and intuitive interface of Breezeway is my favorite feature as our company's primary administrator. The processes for building anything from home profiles to checklists is clear-cut. The software is easy for our field staff to operate and give us an effective safeguard against home issues. Lastly, their customer support is personal and friendly. Cons I think that, with Breezeway being a younger company, many of their ideas and systems are incomplete or yet to be fully developed. While the key processes, such as workflow scheduling, are currently automatable, most other features are only semi-automatable or non-automatable. When working with a large home portfolio, processing lots of data at once can be time-consuming. Review Source KJ Karen J. Manager/ V.President Real Estate Used the software for: 6-12 months ### "Simplify Vacation management" December 16, 2022 5.0 Pros We love that breezeway pulls our schedule and creates tasks automatically! Cons There are some advanced features of auto scheduler we wish Breezeway had available Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) The auto scheduler feature Review Source SM Sean M. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### " Reese way is great" July 14, 2023 5.0 We are so satisfied with Breezeway and what all it offers for our property management program. Pros Ease of use and support team. The onboarding process was smooth and we have become more efficient in our business. Cons Still a growing company. They have come out with new features and still waiting for a couple kinks to be worked out. Reason for choosing Breezeway Works best for what we need Review Source Response from Breezeway July 17, 2023 Thanks for your feedback! AS Aaron S. Housekeeping Manager Hospitality Used the software for: Less than 6 months ### "Great and Efficient" January 5, 2023 5.0 Overall it has been a great. I have used other systems like V12 and Track and it has seemed to be much more functional. Pros Kaitlin is super easy to work with and answer questions. I love the app management side of it. Cons some of the quirks in how tasks don't combine together if it is for the same property. Review Source Response from Breezeway July 11, 2023 Thanks for taking the time to leave a review. We're glad that you've seen success with Breezeway and have had a great experience with Kaitlin (we think she's pretty awesome, too!). If you haven't already, please dive into the quirks you're seeing with your Account Manager. While we may not be able to make immediate changes, feedback like this helps us improve the product as we continue growing! MR Michelle R. Operations Manager Hospitality Used the software for: 1-2 years ### "We love Breezeway" September 2, 2021 5.0 LOVE!! Great support. Pros Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO. Cons At times it takes both the ap and the desktop version on your phone to get all the information. Switched from [LiveRez](https://www.capterra.com/p/82992/LiveRez/) They could not keep up with our needs for mainteance and housekeeping workorders. Review Source MD Michael D. Director Real Estate Used the software for: Less than 6 months ### "Stay away from Breezeway " April 29, 2024 1.0 Pros This company is a scam! Stay away. Never use this company. Cons Over 6 x 1 hour calls required in training so you can understand the products. Then you need to train your staff. Review Source Response from Breezeway June 11, 2024 Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention. Our goal at Breezeway is to provide excellent service and support to all our clients, and it’s clear we did not meet your expectations. We understand that comprehensive training can sometimes be time-consuming, but it’s designed to ensure our clients fully leverage the capabilities of our platform to enhance their operations. If there's anything more we can do to address your concerns or if you have any additional feedback, please feel free to reach out. We are committed to hearing your feedback and improving. -The Breezeway Team Courtney L. Operations Director Hospitality Used the software for: 1-2 years ### "About Using Breezeway" January 18, 2021 5.0 Breezeway now manages the majority of all maintenance scheduling, including cleaning for our property management company. Our vendors that have used the program in tandem enjoy the ease of scheduling. Pros This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost. Cons The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier. Review Source DH Deena H. Reservations manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great aoftware" December 21, 2022 5.0 It has been great! The customer service has been great and the overall product has really helped our company to grow Pros Breezeway helps us to make all of our management homes our top priority and well taken care of! Cons I would love to see the option to auto populate tasks without bothering current tasks Review Source SK Shad K. Property Manager Real Estate Used the software for: 6-12 months ### "6 Months In" June 7, 2019 5.0 Executive has been a great help through the whole implementation Pros Software has certainly made my scheduling of maintenance and housekeeping easier. It helps Cons Requests: 1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia. 2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message. 3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified. 4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property. Review Source Similar Products Featured