# Page 8 | Breezeway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Breezeway the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/186514/Breezeway/reviews --- Breezeway 4.6 (195) [View alternatives](https://www.capterra.com/p/186514/Breezeway/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 8 - Reviews of Breezeway ## Showing most helpful reviews Showing 176-195 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Susan P. Office Manager and Owner Liaison Accounting Used the software for: 1-2 years ### "Breezeway is a major part of our success" June 7, 2019 5.0 Our overall experience has been very positive. The cleaners were a bit overwhelmed at first but they got over that. Our use of BW has led to a much higher guest satisfaction and also owners are happier too. I am the owner liaison and when I contact an owner about an issue at their cabin, it is so much easier to have all the information at my fingertips. Pros We find it very helpful that info regarding each of our properties is kept organised. Before Breezeway, it was always a challenge to keep up with issues/tasks but now Breezeway helps us keep things moving forward to full completion. I feel more comfortable that our properties will be perfect for our guests. Cons I would like to be able to view more abbreviated reports. I'd also like our reservation numbers for cleaning tasks to feed through. Review Source KZ Katie Z. Director of Operations Real Estate Used the software for: Less than 6 months ### "Great Work Order Management Solution for Small Businesses" December 9, 2021 5.0 Breezeway allows us to keep track of open maintenance items and projects without having to keep lists, send multiple emails, or look back on text messages. Renters more and more are expecting to be able to text so the messaging platform is a huge bonus! Pros Breezeway is very easy to implement and learn how to use. The app is very easy for staff to track time and supplies. It integrates with Escapia which is the PMS we use. Cons Breezeway does not allow admin to manually enter or adjust time within a task, which is a huge downfall for us. Viewing tasks and associated details takes several clicks, when I think it should open automatically. It would also be helpful to have an option to NOT assign a property with a task, in case it is a general item for the team to do. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Breezeway The free app and messaging. Integration with Escapia Review Source DW David W. General Manager Hospital & Health Care Used the software for: 2+ years ### "Saves time and money!" July 23, 2019 5.0 This system has helped us save time and money and does for me in an hour what used to take a full time employee all day. We use it daily and it’s easy for any housekeeping team and my inspectors to implement and keep track of my properties. Pros Ease of use. Reliability. Availability across computer, phone, tablet. Customer service and support. Cons Slight compatibility issues with property management software Review Source SW Stacy W. General Manager Hospitality Used the software for: Less than 6 months ### "MUST HAVE PRODUCT!!!" June 6, 2019 5.0 We love it, and can't wait to learn more!! Pros As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it. Cons Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :) Alternatives considered [Properly](https://www.capterra.com/p/164315/Properly/) Reason for choosing Breezeway The sales team was so knowledgeable and wonderful to work with and Breezeway had way more in terms of use that mattered to us. Review Source EG Eloy G. Owner Hospitality Used the software for: 6-12 months ### "Managing Employees" June 6, 2019 4.0 What has mostly kept me with Breezeway is the customer support. I have had some challenges settling in but the customer support has been great and kept me moving forward. Pros There are lots of things I like about your software. I was only going to try you guys out (along with some of your competitors) but a few months later, I'm still with you. I think although I think there are areas I would like to see improved, you guys have a nice system to keep my cleaning, inspections and maintenance organized. Cons It takes time to setup but I'm not sure how you could change that component of it. Other areas include: It is slow to update. For example, when we assign a job to someone, it takes a minute to show up on their app. Another is that I need to be able to load a more detail into employees schedule, i.e. when one of them is on vacation or has an appointment. It would be nice to have your system remind me when someone is not available for a job. Review Source RG Renee G. Sr Travel Planner Hospitality Used the software for: 1-2 years ### "Breezeway Navigation" September 12, 2019 4.0 It is a good way to keep projects from all of our divisions in one place Pros You can list all of housekeeping and property care updates for our homes all in one place, and get status updates rather quickly when looking Cons there is no way to notify us when an update is made- example- our housekeeping staff puts in meter reads- Unless I am already in Breezeway, I do not know if this project has been completed Review Source CL Colby L. Director of Operations Hospitality Used the software for: 6-12 months ### "BW Review" August 31, 2021 4.0 Na Pros Ability to quickly oversee task workload Cons Not all reports are adequate to properly implement Review Source LH Lei-Ann H. Property Manager Hospitality Used the software for: 1-2 years ### "Great for keeping things in order" June 6, 2019 5.0 I love that I can see a task from start to finish and able to add additional tasks with ease. Pros I love that all of my scheduled tasks are right in the palm of my hands and that I can be sure that everyone else that I am working with has it in the palm of their hands as well Cons There are some functions that do not work as smoothly as I would like Review Source AR Alexis R. Inspector Coordinator Real Estate Used the software for: 6-12 months ### "Breezeway " February 20, 2020 4.0 Very good! I never have any issues with customer service! Kelsey is very knowledgeable and helpful! Pros The easiness of the software. The automatic scheduling software makes my life much easier. The customer service is phenomenal! Cons The user side of the program. I wish when an inspection had a comment the icon would change color on the user side to make it more known to my inspectors Reason for choosing Breezeway I did not choose it myself, but I am glad we did. Review Source MH Michelle H. Accounting Hospitality Used the software for: 6-12 months ### "Breezeway Makes Work Easier" June 6, 2019 5.0 Breezeway allows us to have up-to-date information on when tasks are completed. This allows us to provide better service to our guests. Breezeway also gives us the room to detail actions that are being taken with different properties. This allows us to provide better information to our clients. Pros Breezeway allows for all involved to be able to participate and keep up on changes for multiple properties and issues. Cons No issues with Breezeway. Issues for us are more due to how it is being used by the employees. Review Source PS Pravinesh S. Guest Relation Manager Hospitality Used the software for: 1-2 years ### "User Friendly " June 9, 2019 5.0 Pros Great platform to manage property inspection. You are able to customize inspection to each property. Very Easy to use. Cons kills phone battery life very quickly when in use. Very limited function on the app. Sync takes too long to complete a task. Review Source LD Laura D. Housekeeping Coordinator Hospitality Used the software for: 6-12 months ### "Breezeway Review" June 10, 2019 4.0 I love how were were able to make out cleaner invoicing a lot easier because of BW. Scheduling cleans is easier thru BW Pros Very user friendly . Love the fact that we can communicate to our crew thru the system from their Tasks Cons Maybe when their are reservation changes that don't update into BW if we've already drafted that weeks worth of task. We have to keep an eye out if there are tasks we need to either reschedule or delete. Review Source FL Forest L. Property Manager Hospitality Used the software for: Less than 6 months ### "Helpful software, but lacks features" June 11, 2019 4.0 Overall the app is helping keep everyone accountable for there tasks and is a great tool for documenting issues with properties and running reports. Pros \-supply charging -auto scheduling -documenting issues -easy of use Cons \-There is no straight forward way to schedule garbage days for homes. -Would like a 5-star rating system that would be on cleaning reports for the purpose of leaving reviews. -would like to schedule recurring tasks without having to necessarily enter an end date -would like to be able to take pictures in the comments section -would like the app to have more capabilities other than just tasks. -hard to schedule when viewing the website on a phone. Review Source KC Kathy C. General Manager Hospitality Used the software for: 6-12 months ### "Breezeway......easyway" June 6, 2019 5.0 You can't go wrong using this software and our team has all been able to use from day one! Pros Love the software and the ease of use! Everyone was able to use right away with no issues. Cons I would love to see a payroll function like other software offers. Review Source MN Mia N. HK Office Manager Hospitality Used the software for: 6-12 months ### "Breezeway is a Breeze!" June 6, 2019 5.0 Breezeway has been great. If we have a question, the customer service agents are quick and efficient in helping us. Pros Breezeway is user friendly and intuitive. Cons Both the app and the exporting/reporting could use some customization options. Review Source CC Christopher C. Director of Housekeepers Hospitality Used the software for: 6-12 months ### "Very Useful" June 6, 2019 4.0 Pros Has made invoicing so much better. Tracking and assigning task is wonderful Cons Can not sort representatives by alphabetical order in the dashboard for viewing multiple people at one time. Review Source KL Kristen L. Office Manager Hospitality Used the software for: 6-12 months ### "LOVE IT!" June 6, 2019 5.0 Pros The software is easy to use and the admin team answers all questions in a quick time! Cons I cannot think of anything that I do not like about this software. Review Source PB Pawel B. Director Hospitality Used the software for: I used a free trial ### "Great for the maintenance, inventory and housekeeping management " June 4, 2022 3.0 Great software, customer service, limited options compared to their competitors. Pros Ease of use. Highly functional and does everything what you require to sort inventory, work organisation & housekeeping service. Amazing customer service. Cons No guest messaging option. Not fully functional on the European market. Reason for choosing Breezeway I did not Switched from [HelloShift](https://www.capterra.com/p/146408/HelloShift/) Looking for an alternative. Review Source KT Kaleigh T. Quality Assurance Manage Commercial Real Estate Used the software for: Less than 6 months ### "So easy to use" June 6, 2019 5.0 Pros I love how easy it is to assign multiple properties to one person at the same time. Submitting work orders takes only seconds and are sent directly to the person and I am able to see when they start and finish the order. Cons I am not in love with how it is set up on iOS. I work from my phone and iPad frequently and have to view the calendar from those devices is very difficult, but from the desk top, it is amazing! Review Source EM Erin M. Office support specialist Hospitality Used the software for: Less than 6 months ### "Exactly what we needed" June 6, 2019 5.0 Pros Easy to use and navigate. Easy to personalize and really nice interface. Cons The only con is it won't load without wifi- but that's just part of the joys of living in such a remote area. Review Source Similar Products Featured